Compliance Specialist

Guardian Life Insurance

A Specialist advises internal business partners at Bread Financial in identifying and addressing current and emerging regulatory compliance risks. The Specialist establishes internal policies, procedures, and processes to mitigate compliance risk and ensure adherence to applicable laws. This role actively engages with business partners to drive risk-based solutions regarding compliance matters and executes against compliance strategies and roadmaps in accordance with established timeframes. The Specialist escalates issues and risks to compliance leadership, as appropriate; acts as thought-leader; communicates effectively; and is able to influence.

Job Description

Essential Job Functions:

Delivery: Knowledgeable regarding issues, complaint trends, and risks related to the program areas supported. Advises business partners on risk mitigation strategies through implementation of policies, procedures, processes and controls. Able to research laws and regulations and effectively advise internal business partners. Able to articulate and present to compliance leadership risks that may affect the business and/or the banks.    

Leadership: Provides guidance and direction to internal business partners regarding risk assessments, projects, and regulatory change management. Ensures Compliance Management System elements are integrated into day-to-day business operations.  Ability to balance strategic and tactical projects.  May participate on enterprise wide projects. Thinks critically, able to problem solve, prioritizes work, and escalates appropriately.  

Risk Management: Has a consistent enterprise-wide and risk-based thinking approach. Ensures business initiatives supported meet applicable laws and regulations to mitigate risk. Thinks critically and drives the implementation of risk-based solutions. Integrates Compliance Management System elements into day-to-day considerations related to program areas supported. Challenges and influences internal business partners on applicable compliance risks to processes and procedures.  Champions and educates business partners on the Risk and Control Self-Assessment program (RCSA).  Conducts periodic formal and informal risk assessments (as needed) and gap analyses to identify risks and partners with the business to develop actions plans to address deficiencies.    

Business Advisor: Collaborates with the business to understand strategic and tactical work being done to develop appropriate solutions to mitigate regulatory risks. Effectively challenges and provides guidance to internal business partners on compliance requirements related to business activities. 

Reports to: Manager, Compliance/Senior Manager, Compliance/Director, Compliance  

Working Conditions/ Physical Requirements: Remote, unless a candidate prefers to be in office or in a hybrid model

Direct Reports: None 

Minimum Qualifications:  

  • Bachelor’s Degree or equivalent education in Compliance, Risk, Business
  • Four or more years experience in Consumer credit, banking compliance, and/or a related field 

Preferred Experience: 

  • Bachelor’s degree or advance degree (J.D. or MBA) in Law, Risk Management 
  • Applicable Compliance certification(s) including CRCM, CAMS, CIPP or other related certifications 
  • Five or more years of work experience in Open End Consumer Credit Card Lending and Banking Compliance (Fair Lending, Regulation B/ECOA, TILA/Regulation Z, FCRA, and UDAAP)

APPLY HERE

Learning Specialist

Employer: Guardian Life Insurance

Position Summary

Do you thrive in a fast-paced learning environment and possess the skills to enable others to succeed? As a Learning Specialist supporting Enterprise Customer Service, you will play a key role in the planning, design, development, implementation, and continuous maintenance of your business stakeholders’ training programs. This position supports the Group Benefits Services contact center, and you will be actively involved with the business management team to conduct ongoing training needs analyses and develop training solutions utilizing various delivery methods and assess the effectiveness of the solutions. You will research and recognize emerging patterns, summarize results, and provide recommendations for actions to address gaps and/or potential opportunities.

You will

  • Facilitate onboarding and/or upskilling programs, as well as other L&D initiatives in response to changing needs for your designated business areas.
  • Provide L&D consultation to understand the training needs of all assigned business areas, maintaining an appropriate level of organizational literacy to be able to substantively contribute to the success of the business based on its strategy.
  • Apply training best practices based on adult learning theory to best meet learning needs; methods include but are not limited to virtual instructor-led classroom, e-learning, self-study, social media tools, video, conference calls, etc.
  • Partner closely with Instructional Technologists to develop online training.
  • Consistently identify new training approaches, practices, and processes to improve efficiency of training development.

Reporting Relationships

This position reports to the Manager, Learning & Development who, in turn, reports to the Leader, Learning & Development within the Strategy, Governance and Enablement organization.

Qualifications

You have

  • Bachelor’s Degree in Education, Business Administration, Organizational Development, Communication or related field, or equivalent practical experience
  • Strong knowledge of Group Benefits Services preferred
  • Strong knowledge of learning and development methodologies; formal design and development approaches, adult learning best practices, industry training technologies used to deploy, maintain, and monitor learning to geographically dispersed customers
  • Experience with training design and delivery
  • Exceptional written and oral communication skills, including presentation skills and an aptitude for public speaking
  • Exceptional business communication skills, including ability to deliver messaging to key stakeholders and senior leaders
  • Ability to develop cross-business connections, and build collaborative relationships
  • An aptitude for thriving in a fast-paced, high-intensity environment

Location & Vaccination Requirements

  • The primary location for this position is remote, with an “at home” work arrangement. 
  • Covid – 19 vaccinations not required unless you voluntarily visit one of our campus locations or are attending an in-person company sponsored event.

Travel

Up to 10% Travel required for this position

 

Our promise

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

We offer                    

  • Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
  • Competitive compensation package.
  • Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
  • Life and disability insurance.
  • A great 401(k) with company match.
  • Tuition assistance paid parental leave and backup family care.
  • Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
  • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
  • Employee Resource Groups that advocate for inclusion and diversity in all that we do.
  • Social responsibility in all aspects of our work.  We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

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Employee Relations Specialist

Employer: Savers

 The Employee Relations Specialist supports Savers’ vision, by providing support to all aspects of the team member relations function for all US based operations. Under the direction of the Team Member Relations Manager, this position will research, resolve, and respond to a variety of employment related matters. Additionally, this position will assist in maintaining the department database, report trends, coaching & guiding on federal & state law guidelines, resolve questions pertaining to pre-employment matters, including background checks, assist in unemployment claims and support other HR programs. This position reports to the Manager, Team Member Relations.

Essential Job Functions:

  • Handle calls, email or other written or verbal communication based on Savers’ open-door procedures.
  • Respond to and partner with appropriate managers, to investigate internal claims of harassment, discrimination, workplace violence and other serious policy violations.
  • Take statements from complainants, witnesses and accused.
  • Follow up to ensure that all material information, facts, and details have been obtained, and obtained and signed off on where applicable.
  • Assess the merits of a case based on facts and other findings from the investigation.
  • Recommend solutions for resolution of claim that are balanced with company policy and state & federal law.
  • Maintain logs and records of team member relations issues generated through the Alertline, email correspondence, phone calls or written communication.
  • Track and coordinate the employment background checks in compliance with federal and state law, as required
  • Assist with responses to unemployment claims as requested.
  • Work with the Team Member Relations team to identify issues/trends and recommend appropriate actions to address.
  • Coach and guide management team with understanding of state and federal laws and compliance.
  • Work with Team Member Relations Manager to identify needs to be communicated to other areas of the organization and communicate findings to HR leadership.
  • Perform other duties as assigned.

Required Knowledge, Skills and Abilities:
 

  • Proven experience investigating claims of harassment, discrimination, workplace violence, and other serious policy violations.
  • Proven experience assessing merits of investigation findings and providing consistent solutions that are balanced with company policy and state & federal law.
  • Proven knowledge of state and federal employment law.
  • Proven ability to maintain a high degree of confidentiality and trust regarding the information placed in an individual’s care.
  • Excellent verbal and written communication skills.
  • Must possess experience working with critical detail, be detail-oriented and hold a high degree of accuracy.
  • Must be comfortable working in and dealing with high stress situations.
  • Superior organizational, prioritization and time management skills.
  • Comfortable and adaptable to using various forms of technology.
  • Ability to identify problems and recommend solutions.
  • Strong desire to learn, observe, assess, and continuously seek ways to add value.
  • Excellent customer service skills.
  • Ability to interact with all levels of the organization.
  • Ability to work independently, or as a member of a team.
  • Ability to compile, prepare and report data in various formats and via reports.
  • Ability to establish strong professional relationships with peers, internal and external customers, and vendors.
  • Ability to work within Savers’ culture.


Minimum Required Education, Training and Experience:

  • Post-secondary degree in Business, Human Resources or related field, or equivalent work experience.
  • Minimum of 3-5 years’ experience in providing human resources generalist services, including experience investigating harassment and discrimination claims.
  • SPHR or PHR certification is preferred.

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.
  • The ability to communicate and understand the spoken word are important as well, for example:
  • Ability to express or exchange ideas by means of the spoken word.
  • Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
  • Ability to receive detailed information visually through written communication (both physical and electronic).

FLSA Status

  • Exempt

Tools and Equipment Used:

  • Laptop or desktop computer, phone, copy machine, etc.

APPLY HERE

Onboarding Specialist

Employer: Circle Medical

ABOUT US Circle Medical is a Y-Combinator healthcare technology startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier entrepreneurs, engineers, designers, and physicians, our telemedicine software has pioneered how people find and receive care. Our founding team has decades of experience with successful technology startup exits. We’ve used our most recent round of funding from WELL Health, backed by Sir Li Ka-shing, to scale from California to over fifteen states across the US. We’re now entering the hypergrowth phase, expanding nationwide from over fifteen states to all fifty states in the next six months. And this is only the beginning.  More about us can be found on our website.

DESCRIPTION
We are currently looking for an Onboarding Specialist to join the People team at Circle Medical Technologies. As we continue to grow, we are constantly searching for exceptional talent to be a part of our team. This position may be based out of our offices in Montreal, Quebec or San Francisco, California, or be remote in the U.S. for the right candidate.
You will be in charge of organizing and streamlining the onboarding process for new talents into the company. As an Onboarding Specialist, you will create presentations and/or welcome modules explaining company policies and procedures, communication expectations and the daily responsibilities for the position. 
You will be the first point of contact for any questions and inquiries our new employees may have about settling into their position. At Circle Medical, you will have creative autonomy to mold the onboarding process as you envision it. Hence, you’ll play a vital role in helping our latest recruits adapt to our company culture, and in ensuring a smooth transition. 

WHAT YOU’LL DO:

  • Create policies and handbooks that detail company operations
  • Email new hires with details about the company, including parking information and work schedules
  • Introduce new hires to their team members and respective manager
  • Provide new hires with manuals, guidelines, passwords and payroll information, as needed
  • Detail all new hires’ initial tasks and answer any queries
  • Ensure new hires have the necessary technical assistance to set up their hardware and software
  • Gather and file all paperwork related to new hires, including contracts and non-disclosure agreements
  • Ensure that all paperwork is in compliance with our policies
  • Stay up to date with innovative and creative onboarding procedures

WHAT YOU’LL BRING:

  • Experience as an onboarding specialist or in a similar HR role
  • Flair for interacting with new people
  • Good working knowledge of HR practices and labor legislation
  • Excellent verbal and written communication skills
  • Strong teamwork skills

WHAT WILL GIVE YOU AN EDGE:

  • Proven track record with other startups or VC funded companies

COMPENSATION
In alignment with our values, Circle Medical has transparent salaries based on location (San Francisco, Montreal, or remote in the US), output levels, and options to trade cash for stock.
This is a full-time, salaried position with an annual salary (cash and stock combined) of $65,000 plus, generous vacation, full medical/dental benefits. 
Circle Medical is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

APPLY HERE

Contract Negotiator

Employer: One Call

Responsible for working as liaison between Providers and organization. Identify, select, and monitor providers and draft and negotiate final contracts. Ensures optimal language is inserted into each agreement that will protect One Call, its patients and customers May create processes and procedures to ensure overall quality of provider services. Facilitate development of relationships with providers, maintain relationships for long-term contracts, and mediate performance and scorecard disputes.

GENERAL DUTIES & RESPONSIBILITIES:

  • Draw up short term and long term Contracting Strategy for the development and improvement of One Call’s provider network
  • Works independently and as part of a team on contract negotiations, renegotiations, contract preparation, provider relations and recruitment
  • Reduce cost of goods sold through contract negotiations and renegotiations of existing vendor contracts
  • Ensure quality components of service delivery and patient/carrier satisfaction with services provided
  • Initially establishes relationships with providers and prepares handoff to account management team
  • Participate in process for continuous credentialing and quality monitoring of assigned accounts
  • Monitors state fee schedules by working closely with One Call’s Government Affairs Department to ensure vendor compliance
  • Works with team to identify margin opportunities by performing analysis on out of network utilization and using data to identify network development opportunities
  • Performs ad-hoc negotiations with out of network vendors and strategically recruits new vendors based on feedback from Operations and Sales
  • Works closely with Internal Audit and Compliance (IAC) department to ensure vendor compliance with contracts as well as One Call’s billing and other protocols
  • Identifies potential vendors for recruitment into the One Call network
  • Identifies white space and targets vendors in those areas for inclusion in the One Call network
  • Negotiates all new and existing contracts
  • Performs contract and cost analysis
  • Manages contract process including distributing and receiving contracts
  • Acquires credentialing applications at initial contracting
  • Acquires liability and licensure on each provider at initial contracting

EDUCATIONAL REQUIREMENTS:

  • Bachelor’s degree or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

  •  Good understanding of One Call products and services
  • General knowledge of the workers’ compensation industry
  • Requires expert negotiation and communication skills, both written and verbal
  • Knowledge of Provider Relations
  • Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization (e.g. executive, management, individual contributors)
  • Excellent problem solving, team and time management skills managing multiple deadlines for self and others
  • Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
  • Proficiency to operate independently on work that is often confidential in nature

Contract Negotiator 

Has good understanding of contract negotiation principles as well as some legal acumen around common contract provisions. Generally is responsible for multiple Providers for contract drafting and negotiation of medium to moderately high complexity that require demonstrated knowledge. Educate and advise internal clients on issues relating to new contracts as well as analysis and interpretation of existing contracts for future use. Ensures contractual agreements are met. Develop alternatives, strategies and plans of action to facilitate the negotiation process. Works under moderately minimal supervision on moderately strategic, complex projects. Moderate latitude for independent judgment. Typically requires two to five (2-5) or more years of demonstrated related experience.

APPLY HERE