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Microwokers
Task Based Side Hustles
Client Service Associate
Job Details
Description
Under direction of the Director of Operations, the Client Service Associate (CSA) role ensures the adequate support for the client-facing team on client management activities. The CSA must be familiar with the day-to-day activities of all of the client-facing team: Client Manager (CM), Sr. Client Manager (SCM) and Director of Operations / Client Management.
Key Responsibilities
Provides back office support to client-facing team: Utilizing data provided by the team, the CSA formats and prepares presentations. With proficiency, researches client inquiries and follows through to resolution of those inquiries. Client inquiries may include but are not limited to requests for verification of previous letter mailings, requests for duplicate letters, and requests for audit status updates. Prepares and delivers routine correspondence on behalf of the team.
Coordinates Internal Processes: Coordinates on a weekly basis with internal finance and operations team as it relates to OPV report management.
Payment Review: Provides follow-up on outstanding overpayments. Acts as central point of contact for provider calls, as needed.
Completes ARMS requests & document management: Based upon client management feedback, researches issues related to proposed ARMS requests. Submits ARMS requests as appropriate. Resolves outstanding documentation management issues and follows-up as necessary.
Reporting / Metrics: The CSA maintains focus on specific SLAs; updates scorecard with related metrics. Provides client management team with analytics and ad hoc reports as needed.
Meetings: The CSA schedules and coordinates client meetings. Prepares and distributes agenda to scheduled attendees. Prepares meeting notes for clients; Documents any resulting action items and ensures communication to stake holders.
Internal Communication: Schedules and coordinates meetings with internal stake holders and team members to address issues and ensure clear communication within the team.
Miscellaneous: Other duties as assigned or as business needs may require.
Degree Program of Study Required/Preferred
Associate’s Degree required
Bachelor’s Degree in related field preferred
Skills and Experience
Computer proficiency in Microsoft Excel and PowerPoint required; Familiarity with Access and system databases preferred.
Minimum of 1 year of related experience in healthcare or related, client-focused field.
Knowledge of medical reimbursement methodologies, billing guidelines, or healthcare coding is required.
Excellent verbal and written communication skills.
Strong analytical and investigative skills.
Ability to work with minimal direct supervision, as part of a client-facing team.
Field Agent
For over 10 years, the Field Agent App has provided a fast, flexible means for thousands of people to make real cash while doing what they’re already doing—shopping in stores and online.
Agents gather information for brands and retailers by taking photos, sharing opinions, and completing other tasks to ultimately help companies deliver the best products and experiences possible for people like you!
InteliChek Certified Agent (Remote)
InteliChek – Marketing / Full-Time and Part-Time
Who we are
InteliChek is a data service company that provides up-to-date market intelligence to large automotive manufacturers, dealers, dealer groups, aftermarket service providers and corporations. We were founded in 1997 by a pioneer in market intelligence research systems for the automotive industry. Our founder had a desire to help automotive brands and competitors stay aware of service price data trends in order to encourage loyalty from vehicle service consumers nation-wide. Since our launch, we have continued to provide Fortune100 brands with our high-value products and services.
What we do
We collect automotive service price data within specific market areas and compile that data into service price trends for our Fortune 100 clientele so that they may better understand their competitor’s prices and service offerings. Our suite of products and services affords them the opportunity to optimize their marketing campaigns, increase profit margins and improve customer service.
Who you are
You are a self-driven marketer that loves to talk on the phone. You take pride in being thorough and detailed. You are an empathic listener and a respectful, friendly and confident communicator. You are dependable and manage your time efficiently and effectively. You value the balanced lifestyle gained from working remotely and possess a willingness to learn.
What the role is
In the independently contracted InteliChek Certified Agent role, you will be a part of the heart and foundation of InteliChek. Your unique attention to detail, engaging customer service skills, dedication and reliable motivation is what allows InteliChek to provide our client-base with the market intelligence they need to remain competitive and fair in the services they offer to their customers.
InteliChek Certified Agents
Are expected to be available during regular business hours Monday thru Friday, typically from 8 am to 5 pm EST. Daily schedules are flexible with full or part-time hours available.
Must have reliable high-speed internet, phone service, and access to a desktop or laptop computer. A headset is recommended, but not required.
Must have a designated workspace with minimal noise and distractions is needed (Natural background noise from family and pets is okay as long as phone call recordings are audible and do not pose an undue distraction from tasks)
In this role you will
Make phone calls, “Mystery Shop,” to service providers asking questions requested by the client
Accurately document costs, quality of services and parts, and timeframe for services
Learn and become familiar with the terms and services within the automotive service industry
We want you to apply if you
Have a high level of confidentiality and professionalism
Have the ability and desire to work and succeed independently
Have basic phone skills, computer skills, typing skills, and data entry skills
Are organized, detail oriented, and possess the ability to maintain composure.
You be you
InteliChek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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