by twochickswithasidehustle | Jul 6, 2022 | Uncategorized
Employer: Armanino
The Data Entry Specialist will support the efforts of the Analytics & Intelligence (A&I) Team within the Firm’s Growth Office function. He/she will report to the Head of Analytics & Intelligence and work closed with other specialist within the A&I Team. He/she will be responsible for ongoing maintenance of the Firm’s Customer Relationship Management (CRM) system. Your top priority will be to perform database entry and maintenance, ensuring the accuracy and integrity of information in the CRM. He/she will be responsible for researching and updating data, performing searches to reveal inconsistencies, and missing information and performing external research to expand/enhance relationship content (e.g., contact, company, and industry research)
DO YOU HAVE WHAT IT TAKES?
- Support Stakeholders and various leaders in their day-to day use of the CRM.
- Perform data entry and maintenance within CRM system based on updates provided to you.
- Conduct searches to reveal missing information and inconsistencies in data and then eliminate issues including merging duplicate records and populating missing data.
- Conduct research to verify the accuracy of information as well as create and organize spreadsheets.
- Test new CRM features, integrations, and prepare supporting documentation.
- Responsible for creating and managing the company’s target lists.
- Summarizing and compiling data for standardized reports.
- Adhere to the best data management practices while always maintaining a high standard of accuracy and efficiency as well as always protecting client’s information and identities.
BUT WAIT… THERE’S MORE!
- Associate’s or bachelor’s degree in Business Administration or related field preferred
- At least 1 year of experience in data entry or relevant experience
- Excellent knowledge of Microsoft Office Suite, particularly Excel
- Knowledge and experience working in a CRM. Microsoft Dynamics D365 is a plus
- Exceptional organizational and time mangement skills as well as a keen eye for detail, and the ability to spot errors with accuracy and efficiency.
Now, the fine print…
Armanino LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,transfer, leaves of absence, compensation and training.
Armanino LLP expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino LLP’s employees to perform their job duties may result in discipline up to and including discharge.
For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
APPLY HERE
by twochickswithasidehustle | Jul 6, 2022 | Uncategorized
Employer: MultiPlan
JOB DESCRIPTION
Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
The position requires the Operation Support Specialist to assist the recovery team performing various duties when needed. The duties require an intermediate knowledge of the subrogation process. Responsibilities include sorting scanning incoming correspondence, data entry, and creating new Subrogation cases.
JOB ROLES AND RESPONSIBILITIES:
- Completing data entry and new case creation.
- Reviewing claims.
- Retrieving, imaging and prioritizing the daily incoming mail
- Performing ISO Index searches and identifying accidents to refer to Subrogation Specialists.
- Generating and processing IQ batches with guidance for the Subrogation Business Analyst.
- Obtaining information such as claims and plan documents from client remote systems.
- Processing outgoing mail and certified mail.
- Processing incoming emails, faxes, and voicemails onto the Discovery Case Management system.
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company’s Core Competencies and values held within.
- Please note due to the exposure of PHI sensitive data — this role is considered to be a High Risk Role.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE:
The incumbent keeps the needs of external and internal customers as a priority when making decisions and taking action. The incumbent relies on established guidelines, policies, and procedures, allowing for little to no exercise of independent judgment. Accurate and timely processing of claim documents and requests directly impacts company revenue and client savings.
**Pursuant to Colorado’s “Equal Pay for Equal Work Act”, the following salary range is provided solely for applicants living in Colorado. $17.00 – $18.50. If an applicant does not live in Colorado, this salary range may not apply. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
JOB REQUIREMENTS
JOB REQUIREMENTS (Education, Experience, and Training):
- High School Diploma or GED with 1+ years of experience in an office environment, prefer experience in medical claims industry
- Typing skills of a minimum of 45 wpm
- The ability to ask questions to uncover the information needed
- Basic knowledge of working computers/scanners
- Strong communication and client interfacing skills
- Basic knowledge of the Microsoft Office 365 tools
- Required licensures, professional certifications, and/or Board certifications as applicable
- Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage (low copay & deductible
- Life insurance
- Short- and long-term disability
- 401(k) + match
- Generous Paid Time Off
- Paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Summer Hours
APPLY HERE
by twochickswithasidehustle | Jul 6, 2022 | Uncategorized
About Drips:
Drips enables enterprises to connect with consumers through an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling and voicemail messages. Backed by a proprietary natural language processing model, our platform has handled over half a billion humanized conversations to date, enabling us to deliver automation at a scale that no other competitor in the messaging industry has been able to match. That’s why we’re the platform of choice for some of the world’s most recognizable enterprises.
Drips’ focus on empowering enterprises to capture intent and drive meaningful conversations has sparked rapid growth since the company was founded in 2016. Drips nearly tripled 2019 sales in 2021. We are well funded and looking to accelerate the next era of growth and expansion of our team.
However, we’re more than just a high-growth company; we’re also a community. Even though we work remotely, we still embrace the core values that help us achieve personal growth. Every member of the Drips team has a direct impact on our company! If you want to love the product you work on, solve hard problems, and grow your career — we want to talk with you!
Job Overview:
We are looking to expand our work from home Conversion Improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn’t enough, and Artificial Intelligence (“A.I.”) isn’t perfect. We hold the highest industry standard of excellence in staying “humanized” and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer’s response, respond contextually, and categorize it appropriately. The Customer Experience Chatroom Operator is a new role to handle Drips’ top clients and use cases. It requires customer service driven individuals who are quick on their feet and can empathize with the consumer. Connoisseurs of conversation and adept at handling the unexpected.
Example:
A user says, “Where are my ID Cards?”. This isn’t just a question it is the beginning of a service-based conversation specific to the consumer you’re chatting with. Our mission is providing thoughtful, articulate, and appropriate guidance specific to the conversation, industry, and subject for the consumer you’re chatting with. This would be categorized and handled by clicking a specific button tailored to respond to this question or if there is no pre-written response, engage in a dialog with the record to ensure they are being directed appropriately. You must be able to maintain a 98%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefore your accuracy is of the utmost importance.
Hours & Benefits:
This is a full-time role that is eligible for Drips benefits program
This role is staffed 24 hours a day, 7 days a week, we are seeking candidates for all time slots
Specific Duties, Activities, and Responsibilities:
Quickly and accurately (in less than 30 seconds) respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.
Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical
Escalate conversations to leadership when needed
Document frequently asked questions for continual improvement
Add relevancy to canned responses
Maintain 98% or above accuracy in response handling
Maintain a Replies per Hour rate of 60 replies per hour worked.
Other projects as assigned
Required Skills/Abilities:
Experience in a Customer Service Chatroom environment
Experience with writing responses to consumers in a real time, chat-based environment
Familiar with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans
Professionalism in all interactions
Exceptional attention to detail, high standard of excellence/perfection
Comfortability on a computer, advanced typing skills (can’t hunt and peck)
Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked.
Exceptional verbal, communication, and written skills.
Reliable and responsible to a designated schedule
Must have reliable strong internet/WiFi
Education:
High School or equivalent.
College Degree a plus
Core Values:
Drips core values are central to how each employee executes in their role daily and exceeds. Below are how we exceed in each core value
Lean – We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. To exceed, we finish work in a timely manner while reviewing to make sure we are striking the right balance between the two. Implementing streamlining methods to existing processes ensure we evolve and stay lean.
Passion – Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. Understanding that all of the activities we take are to enable our clients, and thus Drips as a whole to be successful. Asking the question, “How is what I am doing today, enabling the success of my teammates and my clients”.
Happiness – Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. Drips has telecommute possibility available, overall wellness programs and additional benefits that assist. True enthusiasm for what we do is essential but comes from understanding the business overall and how we fit into it.
Improve – Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. Improvement also means understanding the anticipated benefit and it improves our daily working experience, your teammates and Drips Clients overall.
Team – We support and assist our teammates, even if it is outside of our typical duties. We take on additional projects for their added value whether they impact your day-to-day work or not. Being part of a team involves being in close contact every day, respecting each other and the work we do is essential however to exceed in Team, we move outside of our direct team, to the company team as a whole and understand how we impact everything and the value we provide.
APPLY HERE
by twochickswithasidehustle | Jul 6, 2022 | Uncategorized
As a Data Entry Technician for CGS you will, maintain database by entering and updating customer and account information. The ideal candidate should have a computer science background and be a savvy typist as well as excellent skills in overseeing data. The integrity of data is of upmost importance and CGS is looking for someone who is very passionate about entering data and ensuring all data is correct.
Job Duties
Work collaboratively with other team members and supervisor to ensure that best practices are shared
Procure data through observation, interviews and analysis of records and other sources to include the utilization of electronic equipment
Maintain databases by entering new and updated records and related information
Verifies data and prepares materials for pdf printing
Maintain data entry requirements by following data program techniques and procedures
Purges files to eliminate duplication of data
Education/Work Experience
Bachelor’s Degree in Computer Science or related field
1+ year of Data Entry Experience
3+ years of MS Office experience
Excellent typing skills
Excellent communication skills
Some Benefits of the Position Include
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
This is a job post for a position with CGS. We are a small business driven by providing our clients the most exceptional service in the sector. In order to give our clients, the best service we need to have the right team of motivated individuals to provide that service to them.
Our staff core values are as follows:
Honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
APPLY HERE
by twochickswithasidehustle | Jul 5, 2022 | Uncategorized
Job Summary and Mission
This job contributes to Starbucks success by acting as a first point of contact within the Service Desk for technical issues for end users and retail locations. Responds to routine hardware/software problems and/or questions from retail locations, regional offices and roasting plants globally. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Documents user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources.
Maintains regular and consistent attendance and punctuality in accordance with ‘Starbucks Attendance Standard for Contact and Service Centers’.
Performs first-level core troubleshooting on hardware/software systems, answers question and provides technical solutions.
Identifies and escalates issues requiring urgent attention with Incident Management and Service Desk Leadership.
Basic Qualifications
Experience in a call center or customer support environment supporting various hardware and software problems
Experience using a knowledge base and ticketing system
Experience using retail point of sale systems
Familiarity with multiple hardware and software systems with some technical knowledge
Required Knowledge, Skills and Abilities
Ability to communicate clearly and concisely, both orally and in writing
Ability to handle multiple tasks simultaneously
Ability to work in a fast-paced and changing environment
Ability to work as part of a team
Ability to deliver customer service to users with various levels of computer knowledge
Strong technical aptitude and troubleshooting skills
Ability to manage time effectively
Core Competencies
Customer Focus
Delivers legendary service that meets and exceeds all customers’ expectations
Ethics and Integrity
Adheres to Starbucks values, beliefs and principles during good and bad times
Composure
Remains calm, maintains perspective and responds in a professional manner when faced with tough situations
Personal Learning
Takes personal responsibility for the continuous learning of new knowledge, skills and experiences
Dealing with Ambiguity
Able to successfully function during times of uncertainty and changing priorities
Decision-Making
Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment
Interpersonal Savvy
Builds effective relationships with all people
Results Oriented
Gets results and achieves goals
APPLY HERE
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