by twochickswithasidehustle | Jul 13, 2022 | Uncategorized
At LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image. A LiveWorld agent provides a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position. Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.
Primary responsibilities for the various agent positions may include, but are not limited to:
Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
Actively engaging with online users, stimulating, guiding, and participating in conversations. Authoring responses on the fly.
Research customer service answers, in some cases client CRM systems.
Identify and escalate trends, topics, sentiment, and emerging issues
Required skills and traits
Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
Strong keyboard skills
Ability to navigate between multiple systems or applications simultaneously
Demonstrated personal or professional success engaging in a social channel
Recommended education and experience
Minimum 18 years of age required 2-3 years’ experience in online moderation and engagement and/or online customer service desirable
Some experience in a call center environment helpful.
Work-at-home experience helpful.
Social media moderation and engagement experience preferred but not required
Healthcare background desirable but not required
Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
College Degree or equivalent experience preferred
Environment and Technical Requirements
Dependable, high-speed Internet access
Dependable telephone access (landline preferred for training)
Ability to work in a quiet and secure home office atmosphere
Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
Language Fluency Requirements
All applicants must be fluent in English.
Some positions involve fluency in reading and writing in other languages
Language fluency testing and writing samples are a requirement for all hourly positions. English for all positions and specific languages for some positions
LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.
We are currently recruiting US Residents with fluency in the following languages:
English
Danish
Dutch
Flemish
French
German
Italian
Norwegian
Portuguese
Spanish
Swedish
Join our LiveWorld team and enjoy
Work at home
Flexible scheduling
Dynamic environment in fast paced social industry
Opportunity to learn new skills and further develop existing skills
Opportunity to learn within healthcare and non-healthcare industries
APPLY HERE
by twochickswithasidehustle | Jul 13, 2022 | Uncategorized
AssistPro™ is a great opportunity for highly motivated individuals looking for purpose and an opportunity to plant roots with a fast growing company! In this position, you’ll get the flexibility to work 100% remote as an independent contractor yet have the 1:1 support of your Relationship Manager plus the support of an engaging assistant community all at your fingertips. It’s the best of both worlds.
AssistPro™ is an assistant services company whose primary business is matching clients in need of support with a compatible assistant, and providing ongoing coaching and resources, as needed and desired, for its Virtual Assistants’ continued success. We have a unique culture and pride ourselves on our core values and relationship-driven approach!
We are looking to engage Virtual Assistants who are friendly, driven, professional and have a passion for helping others to match with AssistPro’s clients. Once matched, AssistPro’s Virtual Assistants will work to establish a long-term, trusting relationship while assisting their respective client(s) with email, calendar, general administrative, business initiatives, and personal support amongst other responsibilities.
This is a 1099, independent contractor position.
Services to be rendered by Virtual Assistant on behalf of AssistPro’s Client(s) include, but are not limited to the following:
Email Management. For example, emailing on the client’s behalf, sorting/filing emails, flagging important emails, creating new folders, etc.
Calendar Management. For example, owning and managing the client’s calendar, scheduling/editing calendar events, having a good understanding of how invites work across multiple time zones, quarterly reporting, etc.
General Administrative Items. For example, keeping business items afloat, updating spreadsheets, keeping contact lists updated, etc.
Personal Tasks. For example, items like scheduling doctor appointments, adding family activities and sport/practice schedules to their calendar, helping to plan family vacations, etc.
CRM and task management, warm lead nurturing, client process, travel, customer service, time management (buffer, free, focus days), etc.
Virtual Assistant’s Responsibilities:
Supporting, growing and nurturing the relationship between the client and AssistPro™
Executing client support with a level of excellence
Engaging with the AssistPro™ community
Virtual Assistant should:
Be a confident, professional communicator with a servant’s heart
Have a driven, self-motivated disposition
Believe in investing in the client relationship
See challenges as opportunities for growth
Have 1+ year of direct administrative experience (preferred but not required)
We are currently not accepting applications for candidates residing in California, New York, New Jersey, Montana, or Pennsylvania.
We are currently not accepting applicants who only have availability in the evening or weekend hours.
AssistPro™ is humbled to provide this work/life balance to hundreds of individuals across the country. We are excited to continue that growth and offer this potential opportunity to you as well. However, we do have a rigorous interview process and encourage those truly interested in investing in this process to apply.
APPLY HERE
by twochickswithasidehustle | Jul 13, 2022 | Uncategorized
Are you a dedicated, proven professional who brings experience and expertise to everyone you serve? Do you have a knack for being resourceful, helpful, and proactive? Do organization, planning, and problem-solving make you giddier than most people can understand? Want to enjoy the flexibility of working from home with the leading virtual assistant provider in the United States?
Look no further! You just found the career you never thought existed.
BELAY is a top-ranked virtual solutions company looking for highly motivated virtual assistants with a passion for serving others. Does that sound like you?
Then join us!
You can have a meaningful career working from home while being present and available for loved ones, too. And it starts with BELAY.
WHY BELAY?
Entrepreneur Magazine ranked BELAY #1 for ’Best Culture for Small-Sized Companies’ and the ‘Top Company Culture for a Small Business’ awards for having a productive and high-performance culture.
Inc. Magazine also recognized BELAY as one of the ‘Fastest Growing Companies in the United States.
But wait – that’s not all!
BELAY also received the ‘When Work Works’ award from the Society of Human Resource Management, recognizing companies that offer effective and flexible workplace strategies, empowering their organization to rise above the competition.
And we’re not through yet!
As an Atlanta-based business, The Atlanta Business Chronicle named BELAY one of the ‘Best Places to Work.’
ARE YOU LOOKING FOR:
A remote position where you serve as your client’s indispensable partner?
An opportunity to use your talents and skills to build your client’s success?
A community of contractors to share ideas and best practices?
Regular support and guidance from your BELAY team?
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
Maintain executive’s appointments/calendar.
Email management and organization.
Prepare presentations and/or spreadsheets.
Social Media management.
Create structure/workflow/processes.
Research technologies and make recommendations.
CRM administration: updates and data entry.
Make travel arrangements, such as booking flights, and cars, and making hotel and restaurant reservations.
Project Assistance/Coordination.
Event planning and coordination.
Assist with personal tasks as needed.
KEY ATTRIBUTES:
Detail-oriented, organized, and efficient.
Extremely self-motivated with strong time management.
Proactive, pragmatic, and resourceful problem solver.
Trustworthy and reliable.
Friendly and professional communicator.
Ability to manage multiple priorities and meet or beat deadlines with no errors.
Tech-savvy and quick to learn new concepts.
Ability to anticipate the needs of others coupled with a strong desire to serve.
Adaptable.
KEY QUALIFICATIONS:
Bachelor’s Degree and experience working remotely preferred.
Available daily (Mon-Fri) during business hours, and able to dedicate at least 20 hours/week.
Experience in an administrative support role.
In-home office setup including Mac or PC Computer (including webcam) with minimum 1.0ghz dual-core processor, 8GB, and the most recent version of MS Office installed (all programs; Word, Excel, Outlook, PowerPoint).
A fast and reliable internet connection.
Smartphone with email capabilities.
Designated professional, quiet space.
NOTE:
This is a 1099 contractor role.
The pay range is $18-$21 an hour.
You MUST be available during regular business hours. This is not a job that can be partnered with your other full-time job. No evening hours.
All extended contracts may be contingent on background checks.
BELAY Participates in E-Verify.
APPLY HERE
by twochickswithasidehustle | Jul 13, 2022 | Uncategorized
Description
Chat Support Specialist
CGS is looking for Chat Support Specialists (REMOTE!) that will serve on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.
What you’ll be doing:
· Prompt chat and email response to customers
· Create documentation to help customers resolve their issues
· Empower users with the knowledge to do things for themselves in the future
· Navigate live chat software with ease, leverage customer data effectively to provide meaningful support
What we’re looking for:
· Excellent communication (verbal & written)
· Flexibility and adaptability
· Customer-centric attitude
· Problem-solving
· Industry knowledge
We provide Medical, Dental, and Vision.
About CGS:
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in
New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia
APPLY HERE
by twochickswithasidehustle | Jul 13, 2022 | Uncategorized
At WelbeHealth, we make the impossible, possible for underserved seniors. We do this through utilizing and developing cutting-edge healthcare and well-being service products especially for seniors and their families. Now is your chance to join our talented team that delivers unparalleled creative healthcare, insurance, social support and more to seniors. We create senior well-being through our courage to love, pioneering spirit and shared intention. These values permeate everything we do. At WelbeHealth, you’ll help inspire that magic by enabling our teams to push the limits of healthcare and well-being experiences and create the never-before-seen!
The QI Data Integrity Coordinator will be responsible for delivering excellent support and service to our PACE market operations through a process of record review to ensure a complete and accurate participant medical record. Responsibilities will include auditing participant electronic health records(EHR) utilizing a comprehensive audit tool and confirming all regulatory required elements of a complete medical record, including provision of service documentation. Collaborates effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission.
Benefits and Perks:
100% Remote
17 day PTO, 5 sick days, 12 paid holidays
Medical, Dental, and Vision
401k
Duties and Responsibilities:
Responsible for participant medical record compliance.
Identify potential deficiencies, facilitate and monitor appropriate corrections to ensure data integrity in the EHR. Monitor participant medical records for complete and timely documentation and promptly report to QI Director when WelbeHealth medical records policies and procedures are not being followed.
Participate in team documentation, process improvements and other QI team initiatives.
Conduct medical records audits to ensure all required documentation is timely and accurate (meet daily chart audit quotas)•Content expert on medical chart elements
Assist with WelbeHealth audits by preparing documents for desk review submission(universe lists)as well as assist the regulators with EMR navigation and impact analysis.
Review and reconcile QI logs (inclusive of, but not limited to, Emergency Room Logs, Incident Report Log, and Service Determination Request Logs)
Complete all required documentation in a timely and accurate manner.
Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families.
Follow WelbeHealth policies and procedures and participate in any required Quality Improvement activities, staff training and meetings.
Communicate regularly with Supervisor and team regarding workload and priorities.
Other duties as assigned.
Qualifications and Requirements:
High school diploma or equivalency.
Associates Degree preferred; may substitute two years’ experience in lieu of education.
Minimum of one year work experience or internship experience in medical records required.
Knowledge of and an interest in medical records function.
Ability to multi-task in a fast-paced environment is necessary.
Excellent communication, listening, and organization skills.
Fanatical attention to detail.
Extensive MS office suite experience, specifically excel mastery.
Strong data gathering skills.
Technical skills with computer navigation.
Excels with time management.
Problem solving and persistence in the face of challenges.
Health information management expertise(a plus).
Ability to interpret and apply policies.
Ability to identify, track and communicate findings to leaders.
Ability to work independently with minimal supervision.
Demonstrated ability to prioritize in a fast-paced environment.
Experience and competency working with people from diverse backgrounds and cultures.
Deep commitment to unlocking the full potential of our most vulnerable seniors.
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all of our employees and proof of vaccination prior to employment is required.
APPLY HERE
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