988 Chat & Text Counselor *Fully Remote*

Job Details
Description
Summary

Chat/Text Counselors will be responsible for utilizing Crisis Chat and Text services to provide crisis intervention, emotional support, and resources to all help-seekers. The position will be fully remote, with the option to work on-site. A high emphasis is placed on quality assurance for this role.

Primary Duties

• Offers crisis-counseling services via chat and text.

• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.

• Serves as a mandated reporter in cases of suspected abuse or neglect.

• Is familiar with resources and providing information and referrals to visitors as appropriate.

• Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.

• Completes 1.5 chats/texts per hour (on average).

• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.

• Assists in the training process of new counselors.

• Participates in community outreach events such as resources tables and presentation about

suicide prevention as needed.

• Attends routinely scheduled meetings for the Suicide Prevention Center.

Secondary Duties

• Performs related duties as requested.

HIPAA Privacy Standards Compliance

(All items listed below are a condition of continued employment):

The employee in this position will:

• Not use or disclose protected health information about any client or other party in compliance with Didi Hirsch’s policies related to state or federal laws such as Health Insurance Portability and

Accountability Act (HIPAA).

• Use appropriate safeguards to protect the confidentiality of such information.

• Report to management any use or disclosure of protected health information not permitted by Agency policies related to state or federal laws such as HIPAA.

• Participate in training or briefings on HIPAA information as scheduled.

• Consult with supervisor on any issues or questions about compliance under Didi Hirsch’s policies related to state or federal laws such as HIPAA.

Supervisory Responsibility

• The employee in this position has no supervisory responsibility.

Environment/Working Conditions

The employee in this position:

• Strives to be flexible and adapts to change.

• Responds resourcefully to new demands and challenges.

• Works effectively with and without distraction.

• Maintains a constructive and positive outlook.

• Works in community service facilities that are mostly clean and comfortable.

• May be exposed to volatile and emotional clients with psychiatric disabilities.

Physical Activity

In the course of performing this work, the employee in this position:

• Will spend time sitting, standing, walking, reaching, speaking, and listening.

• Must regularly lift and/or move up to 10 pounds, and may occasionally lift and/or move up to 25 pounds.

• Is expected to travel via personal vehicle or public transportation to attend off site meetings.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Equipment Operation

The employee in this position may operate any/all of the following equipment:

• Telephone/fax

• Computer, printer, and related equipment

• Copy machine

• Adding machine/calculator

• Personal automobile

Computer software may include any or all of the following:

• Microsoft Word, Excel, PowerPoint, Outlook

• Relevant CCS and CRM programs

Position Requirements

These specifications are general guidelines based upon the minimum, ordinarily considered essential, to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines.

To perform effectively in this position, the employee in this position is required to:

• Possess a high school Diploma or equivalent.

• Be 18 years of age or older.

• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.

• Be empathetic, flexible, and adaptable to varying situations.

• Have open availability and flexibility to work within the Chat/Text program’s operating hours, including weekends and holidays.

• Be reliable and able to adhere to schedules based upon Chat/Text program needs

• Have successfully completed the Suicide Prevention training program which includes ASIST training.

• Complete yearly trainings as required by Lifeline.

• Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.

• Possess strong interpersonal skills and can positively interact with others.

• Have outstanding communication skills with the ability to engage any individual regardless of background.

• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.

• Goal-oriented team player with strong experience working in large and complex systems.

• Current California driver’s license and a driving record acceptable to the Agency’s insurance

carrier.

• A commitment to team objectives and Didi Hirsch philosophies.

• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.


Qualifications
Education
Required

High School or better.

APPLY HERE

Remote/Work from Home – Medical Billing – Claim Status

IMMEDIATE OPENING

Revenue Cycle – Patient Accounts Rep – Claim Status – Level I

Job Summary

Patient Accounts Billing Representative is responsible for management of assigned accounts that may fall anywhere in the revenue cycle of the claim in a Call Center environment.

Essential Functions/Duties

Meets daily and monthly departmental production goals set forth by the leadership to ensure that the company is achieving its financial goals
Pursue unpaid accounts by telephone or electronic inquiry to determine status of payment in accordance with department follow-up timelines
Review system generated work list and aged reports to resolve accounts which have not been paid in the appropriate time frame, based on payer contracts and guidelines
Contact patient for additional information when necessary to push the claim through for payment
Makes inquiries via telephone, mail, and fax or electronically through payer website or e-mail for follow-up of those unresolved accounts
Examines the patient record and/or researches all avenues to gather information
Supports process improvements to assure quality and timely documentation
Follows billing process, makes necessary contacts to assure maximum reimbursement
Works closely with all billing and support service groups
Performs all other duties as assigned
Preferred Experience

Medical/Revenue Cycle billing
Education:

High school diploma or equivalent required

Skills:

Ability to calculate numbers, correct entries, and post to records
Ability to gather data, compile information, and prepare reports
Ability to use independent judgment and to manage and impart confidential information
Ability to prepare routine administrative work
Records maintenance skills
Working Conditions and Mental

Conditions:

Work in a team environment
Utilize various software programs
May be required to sit for long periods of time
Mental Demands:

Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:

Patient Care – We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team – We respect each other and achieve together what no individual can alone.
Innovation – We are driven to develop solutions that inspire progress.
Vigilance – We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership – We are accountable for what we do and take pride in how we do it.
Citizenship – We are dedicated to being good stewards in the communities we serve.
To learn more about GMR and how our values are at the core of our services and vital to how we approach care, visit www.GlobalMedicalResponse.com.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Starting Compensation: $13.00/hr-$16.95/hr. Check out our careers site benefits page to learn more about our benefit options.

APPLY HERE

Math Tutor

Employer: Edpuzzle

Description

Do you love teaching math? Would you love the opportunity to work from the comfort of your own home while still having contact with students? If you answered yes, then we can’t wait to meet you! At Edpuzzle, you’ll feel right at home.

We’re looking for a Math Tutor to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The Math Tutor will teach and support students enrolled in the beta program of Edpuzzle Academy focused on 8th grade math through chat and small group live sessions. They will augment student understanding of 8th grade math fundamentals via customized math videos. As the business scales, the Math Tutor will have professional development opportunities and assume new responsibilities.

What You’ll Do:

  • Manage and improve student engagement, performance, and learning outcomes through analysis of data from video lessons and problem set grades
  • Implement actions based on data and motivate students by teaching them that mistakes made are a learning opportunity, using the chat feature and live sessions
  • Plan and conduct small group live sessions by asking students to show their thought process behind solving problem sets, and address any questions or misunderstandings students may have
  • Respond to customers’ questions in a timely manner

Requirements

Who You Are:

  • Ability to listen to students and provide emotional support
  • Ability to motivate and encourage students to improve their academic performance
  • Ability to clearly explain challenging concepts and provide instructions
  • Excellent verbal and written communication skills
  • Great analytical and problem-solving skills
  • Ability to prioritize multiple tasks and plan in an organized manner
  • Open to receiving feedback and able to provide constructive feedback
  • Ability to be flexible with work as priorities change across the business
  • Knowledge of or ability to learn tech tools like Edpuzzle, Google Workspace, Asana or Slack

Education and Experience:

  • Bachelor’s degree or equivalent
  • 2+ years of math teaching experience in grades 6-8
  • Bonus experience: leadership or management experience

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • High-speed internet connection

About remote positions:

  • Work remotely from the comfort of your own home or chosen workspace
  • Receive guidance from your manager & ask all the questions you need
  • Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
  • Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goals

*Hiring for remote work in these states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia & Washington*

Benefits

  • Competitive salary
  • Medical, vision, and dental insurance
  • 401(k) matching
  • Flexible PTO
  • MacBook, monitor, and flexible work-from-home setup
  • Incredible opportunity to grow, learn & build lifetime bonds with other passionate people

Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you’d like to be considered for this position, please apply below. We look forward to hearing from you!

APPLY HERE

Online Tutor

Employer: BookNook

About Us

BookNook is closing the early-learning gap for kids in grades K – 8 through pairing dedicated tutors with proven technology to teach the reading and math skills kids need to succeed. School districts across 35 states entrust BookNook tutors and technology with the job of supporting their students who need it most. By providing a learning platform based on 30+ years of research and outcomes and offering high-frequency tutoring, BookNook propels schools to achieve academic results that are unparalleled in the industry.

At this time we are not able to provide sponsorship.

About the Role

BookNook is looking for passionate, equity-minded educators to join our tutoring community as independent contractors. Tutors will be on the front lines of closing the early-learning gap, working directly with K – 8 students in live, synchronous, online tutoring sessions.

We value diversity of all kinds and seek to build a team of tutors that is representative of the students we serve.

As a BookNook tutor, you will teach reading or math online to groups of 1 – 4 students. You will use BookNook’s learning platform and curriculum, which guide you through lessons and show student performance in real-time. You will meet consistently with the same students each week so you can build relationships that support student learning and development. This position is remote and can work from anywhere.

Who are you?

  • You are passionate about working with all kinds of learners. You love seeing a child’s eyes light up when they master a new concept. You’re skilled at tailoring your teaching to different learning styles and needs. Every child feels your joy as you see it as a privilege to be able to show up and be present in the lives of your students.
  • You excel at building meaningful connections with students from diverse racial, cultural, and economic backgrounds. You value the cultural assets, knowledge, and lived experiences that each child brings to tutoring sessions. You make learning meaningful by connecting it to students’ lives.
  • You approach challenges with a growth mindset. Whether it’s a tech issue or a student struggling to master academic content, you are creative, resourceful, flexible, and resilient in the face of obstacles, setbacks, and unexpected events.
  • You are an engaging and dynamic teacher. You know just what to do when students look away from the screen or indicate that they are bored, stuck, or disengaged from the lesson. You have multiple tricks up your sleeve that can re-engage even the most reluctant learners.
  • You empower students to build on their strengths. You see the brilliance in every child, enjoy celebrating their progress and commit to supporting them through both challenges and successes.
  • You are tech-savvy. You may not be the head of IT, but technology is your friend. You quickly find workarounds when faced with glitches, and aren’t daunted by simultaneously navigating Zoom, our learning platform, and multiple students with different learning needs.

You’re inspired by BookNook’s mission and purpose. You believe in the power of innovative technology and an engaging curriculum combined with the personalized touch of a dedicated tutor.

What we’re looking for:

  • Educators with a passion for working with K – 8 students from diverse educational, racial, economic, geographic, and cultural backgrounds
  • Experience teaching or tutoring – we welcome experienced educators as well as those just getting started. All tutors must meet at least one of these minimum requirements: 3+ years teaching or tutoring OR 1 year teaching or tutoring and a bachelor’s degree OR 1 year teaching or tutoring and current enrollment in a teaching credential program
  • Enthusiasm for teaching reading and/or math
  • Comfort and experience tutoring online and using technology
  • Eligibility to work in the United States (US citizens or residents)

Job Details:

  • Location: Remote
  • Competitive salary: For this role, the pay is $18 per hour, with opportunities for bonuses
  • Schedule: Each tutoring contract will offer a consistent weekly schedule and students; contracts are seasonal and available year-round
  • Curriculum: A proven technology platform that guides you through lessons and shows student performance in real time

Our Application Process:

  • Application Process: The application questions are set up to allow us to get to know you, match your specific qualifications against the qualifications for the role, and allow us to understand our Tutor community better.
  • Initial Application Review: We review these questions against our minimum requirements for a Tutor, and you will hear from us within 5 business days of us receiving your application.
  • Interview Process: We conduct interviews through Spark Hire, a one way video interview platform. We like using this instead of typical 1:1 video interviews, to allow you to: prepare by having time to think about our questions, do the interview on your own time schedule, see the BookNook platform in real time, and showcase your skills through a teaching demonstration.
  • Final Decisions: After your Spark Hire video interview is submitted, we will review your interview and you will receive notification of our hiring decision within 5 business days.
  • Being Placed as a Tutor: We are currently building our Tutor community and piloting Tutor engagements in school districts around the country. Being selected as a BookNook Online Tutor does not guarantee immediate or consistent tutoring work, but you will be able to opt into Tutoring placements regularly as we grow.

APPLY HERE

Medical Scribe

Employer: Vituity

Remote, Nationwide – Seeking Entry-Level Medical Scribe

Gain Experience Working Side-By-Side With Frontline Physicians

As part of our Medical Scribe program, you play a vital role in supporting physicians and health care providers while gaining first-hand knowledge and practical experience in the field. At Healthful we know the impact you can have.

Join the Healthful Team. We are dedicated to simplifying the healthcare journey by delivering patients and their families highly personalized support and guidance through the healthcare ecosystem. We are a united team of patient care navigators, scribes, medical annotators, and business leaders that come together to break down the social and economic barriers to care that our patients face. Our core values of Caring, Servant Leadership, Ownership Mentality and Innovation guide us in providing the best healthcare service we can. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

The Opportunity

  • Listen to the recordings of the provider/patient encounter and transcribe the history, review of symptoms, past histories, physical exam, laboratory, and radiological results as dictated by the provider. This may include selecting the appropriate template from the computer system.
  • The Medical Scribe-Remote may document history and physicals (H&Ps), Progress Notes, and Discharge Summaries.
  • Record the actions (physical exam and procedures) and words of the provider.
  • Record discharge and after-care instructions on the medical record as directed by the provider. Ensure complete and accurate spelling on documentation of the patient encounter and notify provider if more information is needed for documentation.
  • Record any other elements in the medical chart per the provider(s) preference.
  • Review provider preferences to ensure documentation meets the provider’s expectations.
  • Ensure documentation is completed within the contractual turn-around-time obligation.
  • Medical Scribe-Remote shall not interject their own observations or impressions when charting in the medical record.

Required Experience and Competencies

  • High school diploma or GED required.
  • Experience documenting in electronic medical records (EMR).
  • Pre-med or nursing- related courses preferred.
  • Upper division Anatomy or Physiology highly preferred.
  • Knowledge of medical terminology.
  • Knowledge of and ability to abide by Health Insurance Portability and Accountability Act of 1995 (HIPAA) privacy rules.
  • Knowledge of principles of billing, coding, and reimbursement.
  • Knowledge of Electronic medical record (EMR) navigation and functionality, as appropriate.
  • Knowledge of computerized order entry, clinical decision support and reminders, and proper methods for pending orders for authentication and submission.
  • Strong writing skills; legibility and spelling proficiency.
  • Knowledge of basic computer functionality.
  • Able to accurately type at least 45 words per minute.
  • Professional demeanor with strong interpersonal and communication skills.
  • Team player.
  • Highly organized.

The Community

Even when you are working remotely, you are an important part of the Healthful Community. We offer plenty of opportunities to engage with other team members through a variety of virtual meet-and-greets, events and seminars.

  • Monthly wellness events and programs such as yoga, HIIT classes, and more
  • Trainings to help support and advance your professional growth
  • Team building activities such as happy hours and holiday celebrations
  • Opportunities to attend Diversity, Equity and Inclusion (DEI) events including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more.

Benefits & Beyond

Healthful cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

  • EAP, travel assistance and identify theft included
  • Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more
  • Purpose-driven culture focused on improving the lives of our patients, communities, and employees

APPLY HERE