Account Manager

Employer: Codeless

Job description

Hello there!

Codeless is a content production company that helps high-growth companies scale. We produce hundreds of articles each month, with dozens of writers (both full-time and contract) spread out all over the world. We’re fully remote, so no need to commute in traffic. You’ll primarily be doing two tasks:

  1. Uploading newsletter content to Contentful (no writing/editing required, will be copy+paste) and submitting for compliance review.
  2. Posting to app twice per week.

You might be asked to do other tasks, like:

  • Coordinate team calendar
  • Updating Airtable to keep record
  • Social post coordination

The primary tasks are time-specific.

  1. Monday – Friday between 3:00pm PST and 10:00pm PST
  2. Saturday and Sunday before 9:30am PST (online time = ~30 minutes)

We’re looking for good people, who can think logically and are detail-oriented. So please answer the application in full!

In your cover letter, please answer the following questions:

  1. What makes you the perfect fit for this job?
  2. Describe one previous boss you’ve loved, and why.
  3. Describe one previous boss you hated, and why.
  4. What you do you do for fun outside of work?

We look forward to reviewing your application!

Benefits

  • 100% employer-sponsored health plan after 90 days, including vision and dental.

Job requirements

  • Some agency experience, or content marketing/SEO experience is helpful. We are a fully remote company, so we expect you to manage your time and responsibilities with no in-person oversight.
  • You do not need experience with Contentful. Training will be provided.

Note: Must be US-based. You will be required to get fingerprinted to fully onboard.

APPLY HERE

Credentialing Specialist

Employer: Change Healthcare

Overview of Position
Primarily responsible for day-to-day tasks in Credentialing Dept. to include payer enrollment, revalidations, and other miscellaneous tasks as required by payers. Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of McKesson. Adheres to the McKesson HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

What will be my duties and responsibilities in this job?

  • Complete the processes to credential physicians to meet payer criteria.
  • Enroll clients with participating insurances.
  • Input information to credentialing software in order to have most current data.
  • Maintain filing of all necessary credentialing documentation.
  • Follow up with clients and insurances in accordance with established guidelines for all credentialing assignments.
  • Communicate client issues with management at an early stage.
  • Be able to clearly and effectively communicate with physicians, physician staff, Operations Managers and insurance companies handling basic questions dealing with the day-to-day operation of credentialing and enrollments.
  • Have prompt response time to voice mail, email and other requests whether it is from supervisors, co-workers or clients.

What are the requirements needed for this position?

  • High school diploma or GED equivalent
  • 1-year professional business experience.
  • Medical billing or credentialing experience preferred.
  • Have professional verbal and written communication skills.
  • Work well under difficult circumstances and tight timelines.
  • Know how to prioritize throughout the day as workflow changes.
  • Perform all other tasks as requested by senior management.

What other skills/experience would be helpful to have?

  • Time management: the ability to organize and manage multiple priorities
  • Strong team player
  • Excellent interpersonal and communication skills
  • High performance
  • Commitment to company values
  • Computer proficiency
  • Insurance billing experience

APPLY HERE

Credentialing Specialist

Overview
Subject Matter Expert in understanding specific needs and requirements of each client to maintain file compliance. Thorough knowledge of eRecruit and general processes of Credentialing, Recruiting and Account Management. Provide assistance and technical guidance to Compliance Coordinators and work as a team with Client Service Specialists within the Credentialing Department. Assist candidates to meet compliance deadlines while utilizing multiple communication options.

Qualifications required:

Associates Degree Required, Bachelor’s Degree Preferred
Minimum 2 years in a general office, customer service and Health industry experience required.
Excellent verbal and written communication skills.
Detail oriented.
Computer literate with intermediate knowledge of Microsoft Word, Excel, and Outlook. Working knowledge of eRecruit preferable.
Good judgment skills, can follow instructions and work independently.
Good organizational skills, multi-tasking and time management skills are necessary.

Qualifications desired:

Prior experience in a healthcare or staffing environment
Prior experience working in a multi-company or divisional organization

Essential functions and responsibilities:

Primary contact for candidates and recruiters that have received an offer to a facility. Daily assistance/guidance with internal and external clinical requirements.
Ensure, by visual examination, that individual candidate file contains accurate and current required professional and medical documents for specific assignment(s).
Maintain all candidate files in an organized manner in accordance with department procedure.
Ensure all updated documentation is inserted in virtual file and outdated documents are removed.
Utilize information system as processes and procedures require.
Respond to daily emails, text messages, phone calls from candidates. Work with Recruiting and Account Management teams on a daily basis to facilitate the placement of the highest qualified professional nurses to our clients.
Requires on-going coordination, communication and/or team problem solving between departments or functional areas for work production and service quality.
Performs additional duties as requested by management

Success factors/job competencies:

Commitment to organizational core values: Integrity, Compassion and Excellence
Demonstrates strong interpersonal skills within a service environment
Displays comfort in high volume and fast-paced environment
Excellent organization, prioritization and problem-solving skills
Strong administrative and coordinative skills
Exercises accuracy and attention to detail, as well as discretion
Knowledgeable in the use of financial systems and Microsoft Office products

Pay Range: $18.27-23.00/hr, based on location, qualifications, and experience

Benefits package includes: Health, Dental, Vision, HSA/FSA, Company-paid Life & Disability insurance, 401K w/ employer match, Paid Time off, Paid Parental Leave, and Tuition Reimbursement

APPLY HERE

Email Production Associate

At MissionWired, we help clients create revolutionary digital strategies that advance their mission, change our country, and have a positive impact on the world.

We’re digital-obsessed, tech-savvy do-gooders who care deeply about social change. We’ve brought digital strategies to life for nonprofit organizations working around the world, including Save the Children, Sandy Hook Promise, and Friends of the Earth, as well as progressive political organizations, campaigns and candidates. This cycle, we’re excited to support the DGA in flipping and protecting governorships across the country while expanding the Democratic majority in the Senate via our work with the DSCC, Sen. Raphael Warnock, Rep. Val Demings, Sen. Catherine Cortez Masto and Sen. Maggie Hassan.

We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin.

We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.

Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.

Overview: We are looking for an Email Production Associate ready to throw their digital skills behind electing Democrats, combating climate change, and other world-changing initiatives. You’ll be adding firepower to our digital production team in coding top-notch emails and webpages, building digital user journeys, and crunching email and advertisement response data – playing a crucial role in online advocacy, fundraising, social media, and list growth strategy. (And you’ll be doing it for some of the biggest names in the progressive movement!) Join us and let’s GO!
You will be responsible for:
Coding and sending mission-critical emails that raise money and promote social change
Building digital user journeys that raise awareness and bring about change for pressing social, environmental, and political issues
Working alongside a team to tackle data-analytics projects and crunch numbers that will inform strategy and identify new ways to innovate and push forward our tech tools and approaches
Paying close attention to detail and ensuring strong quality and great user experience for our clients’ audiences
Must-have qualifications:
1-3 years experience, including past internships and part-time work
Initiative and good judgment to resolve issues
Solid interpersonal communication skills – i.e., a stellar team player!
Experience coding in HTML and CSS as it pertains to either email or web
Experience working with Excel or other spreadsheet or data-processing software
Nice-to-have qualifications:
Experience building and sending emails in a mass emailing system, for example, Mailchimp, Salsa Labs, Blue State Digital tools, Luminate, Acoustic (FKA: IBM Marketing Cloud or Silverpop), EveryAction/NGP, Salesforce Marketing Cloud or Pardot, or other platforms.
Experience implementing Google Marketing Platform tools, i.e., Analytics, Optimize, E-Commerce, and Tag Manager
Experience implementing digital advertising tracking, e.g., Facebook or Twitter pixels
Experience setting up digital user experience tests, e.g. email A/B tests
Familiarity with SQL or Python
Salary range for this role is $50,000 to $60,000 per year, depending on experience.

*Supporting your team on some nights and weekends as we approach high-volume times such as elections and year-end may be required.

If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!

APPLY HERE

Call Quality Professional – Remote

Description

Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

Responsibilities

Must Be Bilingual in English and Spanish

The Remote – Call Quality Professional 1 monitors and evaluates the quality of inbound and/or outbound customer service calls. Documents quality issues and performance measures. The Call Quality Professional 1 work assignments are often straightforward and of moderate complexity.

The Call Quality Professional 1 provides information to assist in the feedback and formal education process of individuals on the phone. May assist in the development of monitoring standards. May act as subject matter expert. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Qualifications

Must be fully bilingual in English and Spanish

Experience with prioritizing and balancing multiple responsibilities and projects

Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, etc.

Excellent Communication Skills (written and verbal)

Ability to work in a fast paced environment.

Experience in call center/contact center quality assurance.

Experience in data analytics and/or trend analysis.

Experience mentoring, coaching and developing others.

Preferred Qualifications

Call center/contact center leadership experience

Bachelor’s degree

Customer service experience in a call center setting.

APPLY HERE