Social Media Specialist – North America

Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.

We are currently looking for a Social Media Specialist to join our team in North America. In this role, you are the voice of the brand and a driving force in developing and growing the online community. You will accomplish this by interacting with consumers on a personal level whether dealing with complaints, questions, or general engagement.

In addition, you will work to both maintain and enhance the brand’s social reputation through creativity, storytelling, and trendspotting. You will be responsible for the day-to-day delivery of social media services as well as reporting and publishing.

This is a full time and 100% remote role, so you can be located anywhere in North America.

WHAT YOU’LL DO

Day-to-day social media management on named accounts, engaging with consumers, fans, and communities on behalf of the brand across social channels.
Executing proactive and reactive engagement strategies while ensuring alignment with brand TOV and guidelines.
Keep up-to-speed on new social platform developments (TikTok, Instagram, Twitter, Facebook, etc). Assist in revising engagement tactics and recommendations to clients in response to platform developments.
Create and deliver social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
Regularly share feedback, trends, and internet cultural conversations gained from social media tools with clients and internal strategists.
Execute organic content publishing across social platforms and assisting in identifying, engaging, and repurposing UGC content.
Occasionally assist with copywriting for organic posts in the brand’s TOV.
ABOUT YOU

Passionate social media user with an interest and curiosity in internet culture.
Creative communicator who is adept at changing voice based on the client’s personality.
Expert written and verbal communication skills.
Excellent attention to detail, organizational, and time management skills.
Strong collaborator who is solutions oriented.
Ability to maintain and uphold confidentiality at all times,
Take pride in what we do, what we create, in The Social Element and in our community.
WHAT YOU NEED FOR THIS ROLE:

Experience using social platforms including TikTok, Instagram, Facebook and Twitter.
Working knowledge of social media platforms and their audiences.
Experience publishing social content, contributing to reports, and executing a brand’s social media strategy.
WHAT YOU’LL GET – US Benefits

Remote working; we have a genuine dedication to work/life balance.
33 days of holiday: Increasing with length of service. Once employed for 3 years, you will receive an additional day’s annual leave up to a maximum of 36 days holiday
Birthday off
Annual Occasion Day off for an important event
1 Volunteer day off
Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
401k with employer matching
Wellbeing Support
** Being part of an organisation where you can truly add value and be recognised for it.**

The Social Element values

Work according to the company values

Do it Well
Be One Team
Do the Right Thing
Keep Pioneering
Make Them Smile

APPLY HERE

Social Media Insights Analyst

ICUC is the global leader in Social Media solutions for 20 years. Our mission: to remind the world there are humans behind brands.

To date, the ICUC community consists of over 300 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we connect brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best.

ICUC embraces and celebrates diversity and inclusivity. We are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive and collaborative we are, the more great work we can create together.

What you will do:

Review, monitor, and respond to comments posted on our clients’ social channels (Facebook, Instagram, Twitter, YouTube, etc.) on behalf of our clients using their unique brand voice.
Craft creative content to encourage participation and increase engagement across our clients’ social channels.
Provide our clients’ audience with an excellent experience through the clients’ social channels.
Escalate issues, observations, opportunities, and insights through the relevant channels.
Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
Ensure the online community’s safety policies and brand guidelines are being followed by all members.
What you need:

Strong and fluent (C2 proficiency level) written communication (spelling, grammar, syntax) in English. Fluency (C2) in additional languages is an asset.
You can tailor your written tone and voice to match each customer.
Exceptional customer service skills.
Knowledge of, experience with, and a genuine interest for content being moderated in multiple industries.
Professional experience moderating and engaging across all social media platforms.
Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
Reliable high-speed internet with no data restrictions.
A current PC/laptop (tablets/smartphones are not compatible with our platforms) that can conduct video and audio calls.
An active Facebook account.
The Perks:

100% remote work – no commute or expenses associated with the traditional work environment.
Work anywhere – all you need is a reliable internet connection and laptop.
Enjoy working a variety of scheduled shifts – social media is not a typical 9-5 job.
Work with and learn from a diverse team, we’re global and so is our workforce. Our team members come from all walks of life with a variety of experiences.
You get to share your expertise with our clients’ audiences.
ICUC encourages all qualified candidates to apply and has an exceptional record of accommodating the needs of our staff. If you require accommodation at any stage of the application process, please let us know.

APPLY HERE

Chat Moderation Ambassador (Virtual/Remote)

As a Content Moderation Ambassador you will be moderating the chat rooms, forums, and online user-posted content for a well-known online gaming environment. You will be responsible for helping keep the chat rooms and forums for this environment free or any abuse, glitches, bugs, or inappropriate content.

This is a chat-based role, and will not include phone calls, however, you will still need to participate in team meetings/quality evaluations, etc which will be conduction via voice/video.

What you will do

Moderating Text, Images, and Videos posted by users on the platform.
Identifying glitches, bugs, exploits, etc, to ensure that the end user has a positive gaming experience.
Moderate content posted by users to ensure they adhere to community guidelines.
Follow posted policies, processes, and guidelines in regards to community content.
This position will involve reviewing user posted content, which may include content of an egregious or offensive nature, flagging, and removing that content as necessary. You will come into contact with egregious content as part of this job, and a strong sense of maturity and resilience is a must.
Experience and Qualifications:
Ability to remain neutral on content as defined by company policies and procedures, while keeping personal opinions outside of the decision making process.
Recognize trends and patterns, raising issues in a timely manner
STRONG written communication skills
Understanding of online community platforms such as Forums, Blogs, Comment Sections, Chat Rooms, etc.
Understanding of related technical content such as photo and video uploading, commenting, editing, etc.
Strong knowledge of internet culture, familiarity with common acronyms etc.
Ability to adapt quickly, with a strong technical sense to pick up new trends, tools, and processes easily.

To qualify
⦁ You must have a high school diploma or equivalent.
⦁ Prior Content Moderation or Public Forum Moderation of some type is strongly preferred (6 months – 1 year)
⦁ Be willing to work under an immediate supervisor. Accept and learn from feedback – we are all in this together and growth is guaranteed!
⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time
⦁ Be able to complete and pass a background check

TECHNICAL REQUIREMENTS
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10
⦁ Processor speed: Dual Core 2 GHz or better
⦁ RAM: 16GB or better
⦁ Hard Drive: 20GB or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY – (no Wi-Fi or satellite-based service)
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is required

To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following Three items so that you can upload them in your application:

1: Please complete a computer speed test using this link (This MUST be taken from a hard-wired computer system that you will use for your employment at Activus Connect – do not take from your cell phone!): Activus Connect Speedtest (save the URL/link – you’ll need that for the application). Please ONLY submit screenshots and result URL’s from the speedtest link provided, other speedtest results may not be accepted.

2: You will need to take a photo of your workspace that shows your work station, computer equipment/etc. to attach to your application.

3: You will need to go into your computer settings and take a screenshot that shows your computer’s processor, RAM, and Operating system, to upload with your application.

The Details
⦁ The pay rate is $15.00 per hour, this is a W2 position.
⦁ This is a Full-Time position, part time hours are not available
⦁ Training is paid
⦁ Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
⦁ This is a fully remote position, 100% work from home

APPLY HERE

Risk Analyst Contractors

Thank you for your interest in becoming a Crisp Risk Analyst Contractor. We currently have a strong team of Risk Analyst Contractors working across the globe to identify risks in online content. However you can still take our suitability test and join the waiting list.

We receive thousands of completed tests each month, so please be aware that wait times can be lengthy and therefore this test is not suitable if you need immediate contract work.

JOIN THE WAITING LIST

Order Entry Specialist

A Little Bit About Us

If you’re looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are. We promote from within and are eager to train people with no previous experience.

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

This Is What You Need To Bring

Skills/Qualifications

Excellent written and oral communication skills
Commitment to team unity and goals
Typing standard: 45 WPM, 90% accuracy
Experience working with diverse business software a plus
High school education required, college degree a plus

This Is What We Will Provide

Benefits

Competitive wages
Comprehensive health coverage (medical, dental, vision, life)
Flexible work environment – remote, in-office or hybrid
Flexible work schedules – full time, part time or 4 days / 10 hours per day
Starting PTO is 80 hours per year, plus 40 hours community volunteer time
401(k) with a company match, education tuition reimbursement and more
Company paid annual donation to your favorite non-profit
Ongoing leadership and career development opportunities

APPLY HERE