by twochickswithasidehustle | Jul 28, 2022 | Uncategorized
Description
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we’re seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.
Responsibilities
Must Be Bilingual in English and Spanish
The Remote – Call Quality Professional 1 monitors and evaluates the quality of inbound and/or outbound customer service calls. Documents quality issues and performance measures. The Call Quality Professional 1 work assignments are often straightforward and of moderate complexity.
The Call Quality Professional 1 provides information to assist in the feedback and formal education process of individuals on the phone. May assist in the development of monitoring standards. May act as subject matter expert. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Required Qualifications
Must be fully bilingual in English and Spanish
Experience with prioritizing and balancing multiple responsibilities and projects
Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, etc.
Excellent Communication Skills (written and verbal)
Ability to work in a fast paced environment.
Experience in call center/contact center quality assurance.
Experience in data analytics and/or trend analysis.
Experience mentoring, coaching and developing others.
Preferred Qualifications
Call center/contact center leadership experience
Bachelor’s degree
Customer service experience in a call center setting.
APPLY HERE
by twochickswithasidehustle | Jul 28, 2022 | Uncategorized
Company Description
Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987.
The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.
Job Description
As a data entry keyer for our growing company, you’re part of a functional team that focuses on getting things right the first time around. You get to work independently, with minimal supervision, to read our work orders, shipping orders and other customer service documents, and enter data from them into our computer systems. Your job is integral to the smooth operating of our company, as you verify the information before you enter it, and you key it in so it is consistent in format. We do understand that data entry for hours on end becomes repetitive, so we have built-in filing and copying time to vary your days and to keep your eyes sharp.
Pay: $14.00 – $20.00 per hour.
Job Responsibilities
Read customer and shipping orders submitted in person, via the print catalog and online; decipher handwriting that can be hard to read
Key data into specific Microsoft Excel fields (much of the work for the online orders should already be done for you); 10 percent of orders tend to be in person, 15 percent via catalog and the rest online
Read and key in data from other source documents
Verify that the data is accurate before you enter it
Ensure that data is consistent throughout the system (example: if a customer has moved to a new address, you would check that the new address is in other pertinent places in the system)
Report any data errors or anomalies to your supervisor
Keep accurate and updated logs of ongoing work
Perform filing, copying and other administrative duties for about three hours per day; expect to spend about five hours daily on data entry keying
Qualifications
Job Skills & Qualifications
Required:
Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Reading comprehension
Critical thinking
Organization
Good communication skills
Patience for repetitive work
Preferred:
Reading knowledge of English (about 5 to 10 percent of our orders are also in Spanish)
One to two years of experience with data entry and/or filing
Social perceptiveness
Service orientation
APPLY HERE
by twochickswithasidehustle | Jul 28, 2022 | Uncategorized
The Opportunity
Our company is continuing to grow and we’re looking for talented technical support professionals to join the team! As a Product (Technical) Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and live chat messaging.
Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Product (Technical) Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!
Apply today if you:
Are passionate about the customer experience and have previous experience assisting customers via email or live chat
Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
Are an expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
Excellent verbal and written communication skills
What you’ll get to do everyday:
Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Show composure, resilience, and flexibility as customer needs evolve and case volume changes
Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account
APPLY HERE
by twochickswithasidehustle | Jul 27, 2022 | Uncategorized
Employer: Quartzy
Quartzy is seeking an Order Management Specialist to assist with our rapidly growing eCommerce Operations team, ensuring that all our orders are placed in a timely fashion and that our customers are receiving notifications about orders and shipping.
You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. If you catch a mistake in your work or someone else’s, you’re driven to find out not only why it happened, but how you can prevent it from happening again. Above all else, you are extremely detail oriented. Double and triple checking to ensure you’ve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten.
This is a part-time and remote position. You can work from anywhere, and are not required to come into the office. Expected hours are approximately 20-25 hrs/week, and you must be available between the hours of 1pm-5pm PST. Compensation is $14-17/hr.
About You
You are an experience data-entry specialist with a keen eye for detail. Efficiency & speed is the name of the game, and you’re ready to punch(the keys) through a long list of to-do’s!
Why Quartzy
Quartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customer range from wine makers, to food/ag companies, to companies working on COVID testing and therapies. We are humbled every day to serve them.
What You’ll Do
- Process orders in a timely and accurate fashion
- Communicate order status and shipping details to our customers via our online platform
- Escalate any errors that are found
What We’re Looking For
- Detail-oriented
- Fantastic written and verbal communication ability
- Strong multi-tasking and organizational skills
- Ability to operate independently in fast-paced environment
- Available during the following times: Mon-Fri 9:30 am -12:30 p.m. PST (or equivalent in other timezones), 20 hours per week
What We Offer
- Competitive hourly rates
- Dynamic, transparent, and quirky company culture. Read more about it here!
APPLY HERE
by twochickswithasidehustle | Jul 27, 2022 | Uncategorized
Employer: MultiPlan
JOB DESCRIPTION
Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
The position requires the Operation Support Specialist to assist the recovery team performing various duties when needed. The duties require an intermediate knowledge of the subrogation process. Responsibilities include sorting scanning incoming correspondence, data entry, and creating new Subrogation cases.
JOB ROLES AND RESPONSIBILITIES:
- Completing data entry and new case creation.
- Reviewing claims.
- Retrieving, imaging and prioritizing the daily incoming mail
- Performing ISO Index searches and identifying accidents to refer to Subrogation Specialists.
- Generating and processing IQ batches with guidance for the Subrogation Business Analyst.
- Obtaining information such as claims and plan documents from client remote systems.
- Processing outgoing mail and certified mail.
- Processing incoming emails, faxes, and voicemails onto the Discovery Case Management system.
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company’s Core Competencies and values held within.
- Please note due to the exposure of PHI sensitive data — this role is considered to be a High Risk Role.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE:
The incumbent keeps the needs of external and internal customers as a priority when making decisions and taking action. The incumbent relies on established guidelines, policies, and procedures, allowing for little to no exercise of independent judgment. Accurate and timely processing of claim documents and requests directly impacts company revenue and client savings.
**Pursuant to Colorado’s “Equal Pay for Equal Work Act”, the following salary range is provided solely for applicants living in Colorado. $17.00 – $18.50. If an applicant does not live in Colorado, this salary range may not apply. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
JOB REQUIREMENTS
JOB REQUIREMENTS (Education, Experience, and Training):
- High School Diploma or GED with 1+ years of experience in an office environment, prefer experience in medical claims industry
- Typing skills of a minimum of 45 wpm
- The ability to ask questions to uncover the information needed
- Basic knowledge of working computers/scanners
- Strong communication and client interfacing skills
- Basic knowledge of the Microsoft Office 365 tools
- Required licensures, professional certifications, and/or Board certifications as applicable
- Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage (low copay & deductible
- Life insurance
- Short- and long-term disability
- 401(k) + match
- Generous Paid Time Off
- Paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Summer Hours
APPLY HERE
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