Live Sales Chat Representative – Remote Optional

Job Details
Description
Are you ready for a career you can BELIEVE in?

Do you have a strong belief in the 2nd Amendment?
Do you support the natural-born right to armed self-defense?
Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?
The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe.

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

Why YOU should Work at Delta Defense!

We are a fun, fast-paced, and rewarding place to work and grow!
Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
Named on Inc. 5000 “Fastest Growing Private Companies” list 10 years in a row!
Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
Top Workplaces USA award in 2022!
Position Summary:

Live Sales Chat Representatives on our Digital Team provide world-class customer service through every written outlet including email, chat, SMS and social media direct contact such as private messages (PMs) and direct messages (DMs). This position is responsible for interacting through all platforms to engage, educate, and sell USCCA Memberships. Build deep connections while helping others be the very best protectors of self and family. When you sign up a new member, you are expanding the mission of the USCCA, and contributing to the growth of Delta Defense. If you want a job that can make a true difference in someone’s life, every day, then this role is for you! Join a super fun team that delights in crushing goals and creating raving fans.

Worried about training? Don’t be! Delta Defense provides comprehensive, 8-week PAID training so you will be knowledgeable and confident when engaging with our members.Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

Responsibilities:

Respond to emails, chats, SMS and all reasonable social media interactions.
Respond to customer inquiries with knowledgeable, well thought out answers.
Maintain up-to-date knowledge of our products, services, and promotions.
Operate with a “find needs, fill needs” mindset. Provide solutions, offers, and information to match customer needs.
Handle and resolve customer concerns with empathy and attention to detail.
Follow up with customers as needed to ensure the best possible service experience.
Consistently meet and exceed key performance indicators established for this position.
Provide an awesome customer experience each and every time. Ensure every prospect and customer understands the powerful benefits and resources available to them as a USCCA member.
Collaborate with your team members and help one another learn and grow.
Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.
Required Skills/Experience:

High School diploma or equivalent. Associate’s degree or higher preferred.
Prior work history in a Customer Service role. Experience in digital modes of communication is a plus.
Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
Excellent interpersonal skills; strong written and verbal communication abilities.
Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
Computer fluency; working knowledge of software applications and advanced internet functions.
Passionate about delighting customers and communicating with them through writing.
Able to work equally as well in a team environment, or remotely.
Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
Demonstrates the Core Values of Delta Defense, LLC.
** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire.**

Multiple Shifts Available

Starting hourly wage is $18.00 per hour. Up to $3.00/hour in premiums are provided based on days and hours worked. This role is eligible for commission and also bonus-eligible for company incentive plan.

This position can be performed in our beautiful headquarters in West Bend, WI or remotely.

APPLY HERE

SR. BILLING SPECIALIST WITH COSTPOINT EXPERIENCE (US REMOTE/VIRTUAL)

Req #: R130542
Location: US – Remote (Any Location)
Category: Accounting/Finance/Administration

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

We are expanding! Our Team is Growing ! We are hiring Senior Billing Specialists and we WANT YOU to join our Family here at Parsons!

What You Will Be Doing With US:

Prepare, distribute, revise, coordinates approval process, and finalize invoices for all contract types

Ensure monthly invoices are submitted to client by a preestablished due date

Work with project staff to ensure that bills go forward as quickly as possible, following up on needed approvals to finalize bills

Establish Excel based invoices in client prescribed formats (these invoices often require the development and maintenance of automated spreadsheets to prompt the user for required information)

Establish procedures, routines, and related documentation regarding billing and contract maintenance

Troubleshoot billing errors, reconciling differences between billed and cost amounts

Train and/or mentor to other team members as needed.

Perform other responsibilities associated with this position as may be appropriate

What We Need from You:

US Citizenship with the ability to obtain clearance

Associate’s or equivalent degree in ACCOUNTING (or equivalent)

6+ years of related experience

5+ years of government contract experience

3+ years of Billing experience

Experience of all aspects of client invoicing requirements.

Understanding of the budget and client invoicing process, as well as comprehensive knowledge of MS Excel

Demonstrate strategic and critical thinking problem solving skills

Proven written and oral communication, organizational, and interpersonal skills are required, as well as a thorough knowledge of contract provisions regarding client invoicing and payment processes

These Qualifications Would Be Nice to Have:

Ability and willingness to travel to the offices up to 10% as needed

8+ experience with Government Contracting

Experience with COSTPOINT

Experience with (MPO) Maryland Procurement Office

What you will get from us:

A Collaborative Team Environment
9/80 Flexible Work Schedule
Eligible for ESOP
Opportunity to grow professionally
Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Corporate team.

We’re driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we’re providing tomorrow’s solutions today.

This position pays a minimum hourly rate of $27.36 and a maximum hourly rate of $47.88.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by federal, state, provincial or local mandates or customer requirements.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest

APPLY HERE

Chat Support Specialist

Job Description:
Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related train
Qualifications:
Our most successful candidates will have: – High School diploma or equivalent – Basic PC keyboarding skills Microsoft Office experience (Outlook, Word, Excel) – Direct client contacts technical support experience – Excellent verbal and written communication skills – Strong problem-diagnosis and problem-solving skills – Multi-tasking skills, showcased using several applications – Experience working with CRM applications (preferred) – Ability to be goals oriented – Strong communication skills and ability to express ideas clearly – To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
Additional Information:
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

APPLY HERE

Payment Representative

Employer: Change Healthcare

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location: Remote (Anywhere in U.S.)

Company: Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Position: As a Payments Representative, you will receive payments and prepare payments for deposit and forward to appropriate financial institution.

Core Responsibilities:

  • Receive payments and prepare payments for deposit and forward to appropriate financial institution.
  • Responsible for posting payments, rejections and LOA’s to accounts and making corrections to misapplied payments.
  • Reviews claims to make sure that payer specific billing requirements are met, follows-up on billing, determines and applies appropriate adjustments, answers inquiries, and updates accounts as necessary.

Requirements:

  • High School Diploma or equivalent
  • Entry level work experience
  • Posting experience preferred
  • Good understanding of posting process
  • 6,000 kph Alpha Numeric required
  • 5% error rate
  • MS Office experience specifically Excel
  • Detail oriented
  • Works well without supervision
  • Working Conditions / Physical Requirements:

General office demands
Unique Benefits:

  • Flexible work arrangements
  • Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
  • Your choice of four medical plans & My Healthy Changes well-being program

Diversity and Inclusion:

  • At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
  • Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs.

Diversity and Inclusion:
At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs.

COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

About Us
Careers Transforming the Healthcare System

Who is Change Healthcare? We are a leading technology company inspiring a better healthcare system. Through innovative technology solutions like cutting-edge cloud technology, artificial intelligence, and data insights, we drive better patient outcomes, reduce costs, and create value for our partners.

Positive Impact and Shared Purpose. Through visionary leadership and a culture of collaboration, we share a common purpose to positively impact our communities by creating a stronger, better coordinated, increasingly collaborative, and more efficient healthcare system.

Employee Experience, Cultural Values, and Total Rewards. We celebrate diversity and earn trust with our employees by promoting innovation at every level within the organization. Our teams are agile, and their work is fast paced and engaging. We’re committed to providing competitive compensation that rewards and recognizes performance, offer well-being programs that empower your overall health, and provide learning and development opportunities to accelerate your professional growth.

Find Your Path. Whether you’re ready to make an impact in technology and product innovation or support our mission to inspire a better healthcare system in a variety of career areas, find your path and accelerate your career. What are you waiting for?

APPLY HERE

Billing Charge Entry Specialist I

Employer: USAP – US Anesthesia Partners

Overview

The Charge Entry Specialist performs data entry and validation of electronic entry of anesthesia charges, including patient demographics, into the patient accounting system from Anesthesia Encounter Forms.

Job Highlights

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to):

  • Review all documents upon receipt to ensure that all required information is attached
  • Enter or validate patient demographic data into the patient accounting systemEnter charge data on each patient into the patient accounting system
  • Select and enter the proper Insurance Payer by product and location. Validate the insurance as needed or required
  • Review Batch Error reports for errors & rejections and make necessary corrections
  • Assist the Collections Department with corrections and billing issues as needed
  • Run daily concurrency reports and audit for compliance
  • Suspend billing on any incomplete or inaccurate charge tickets and seek input from the provider and assign to the billing issue queue for tracking
  • Audit billing work as requested
  • Maintains strictest confidentiality
  • Performs other duties as assigned

REPORTING TO THIS POSITION: No direct reports

Qualifications

JOB REQUIREMENTS (Knowledge, Skills and Abilities):

  • Skill in keyboarding/data entry
  • Knowledge of organization policies, procedures and systems
  • Skill in computer applications including MS Word, MS Excel
  • Skill in verbal and written communication
  • Skill in gathering and reporting information
  • Ability to work effectively with staff, physicians and external customers
  • Must have a pleasant disposition and be a team player
  • Ability to work independently with limited supervision
  • Communicate well with the public
  • Ability to read, write, and speak English

EDUCATION/TRAINING/EXPERIENCE:

  • High School Diploma or Equivalent
  • Prefer billing/coding experience in a healthcare organization
  • Ability to meet minimum production and quality requirements of a Charge Entry Specialist I once initial training is complete

PHYSICAL REQUIREMENTS:

  • Requires prolonged sitting, some bending, stooping and stretching
  • Must possess sufficient eye-hand coordination/manual dexterity to operate a keyboard, photocopier, telephone, calculator and other office equipment
  • Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations
  • Requires lifting papers and boxes weighing up to 35 pounds occasionally
  • Requires dexterity to type at least 35 wpm

WORKING CONDITIONS (environment and safety):

  • Involves frequent contact with professional staff and managed care organizations
  • Work may be stressful at times
  • Interaction with others is frequent and often disruptive

DISCLAIMER: The above job description has been written to indicate the general nature and level of work performed by employees within this classification. It is not written to be inclusive of all duties, responsibilities and qualifications required of employees assigned to this job.

Remote:

As this opportunity can be remote, interested candidates should reside in the states that USAP is incorporated to do business in. This includes Alabama, Arizona, Colorado, Georgia, Florida, Illinois, Indiana, Louisiana, Maine, Michigan, Missouri, Maryland, Nevada, North Carolina, New Jersey, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Washington, and Wisconsin.

Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

APPLY HERE