Seasonal Email/Chat Specialist II – TN

About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About The Role
In this role we are hiring for a mix of shifts which will require at least one weekend shift per week. You will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be Customer Curious as you support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.

This is a remote position working from home in Tennessee only. You will be required to complete three-weeks of full-time virtual training (Monday – Friday) in addition to coming on-site once to pick-up equipment and complete paperwork. Orientation classes will start in September.

What You’ll Do
Provide excellent customer service by recognizing and responding appropriately, in verbal and written format, to customer’s requests in an efficient and timely manner
Embracing a mentality of doing the right thing with focus on providing first contact resolution, utilizing a variety of resources
Deliver results through exceptional decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience
Act in the capacity of “Brand Expert” on policies, procedures, and promotions to provide accurate information to both internal and external customers
Use established tools and procedures to identify, organize and categorize information
Who You Are
Experience driving customer satisfaction through chat and/or email and/or voice communication preferred
Proven experience in customer service and/or a high pressured, multitasked environment
Solution oriented individual with strong written and verbal communication skills
Able to manage complex issues and de-escalate situations
Ability to create innovative solutions and processes that enhance the customer experience
Great at leveraging technology and navigating multiple systems at once
Benefits At Gap Inc.
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet
Telehealth: Live on-demand video visits with a physician 24/7
Access to specially negotiated discounted rates for Vision and Dental care
Safe & Clean Environment
Incentive Based Pay
Climate Controlled Environment
Opportunity to convert to Full Time
Weekly Pay
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

US Candidates – Non NYC
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.

US Candidates – NYC
Beginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).

APPLY HERE

Qualitative Market Research Project Manager – Remote Position

Qualitative Recruiting Project Manager (Full Time)

Title: Project Manager, Qualitative Services

FLSA Classification: Salaried, exempt

Supervisor: Director, Qualitative

Job Purpose: The Qualitative Project Manager is responsible for overseeing market research projects from start to finish as well as managing the Associate Project Managers. Focus Forward, LLC emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

Typical Physical Demands: Regular use of hands to manipulate office equipment, phones and computer keyboard. Frequently sit and stand to do clerical work, including maintaining files, reports and binder logs. Regularly lift and move office supplies up to 20 pounds.

Typical Work Conditions: Work is performed in a remote office environment. Employee frequently interacts directly with staff members throughout the company and clients during the workday, in both verbal and written forms. Work may require occasional weekend and/or evening work.

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. ET. Occasional evening and weekend work may be required as job duties demand.

Essential Job Functions:

  1. Coordinating, monitoring and executing market research project activity to meet our clients’ project goals within a specified time period
  2. Project set up and maintenance
  3. Daily client contact involving updates, phone and e-mail contact. This role is heavily involved in client contact on each specific project
  4. Quota management to ensure that all projects are recruited properly and efficiently
  5. Oversee project confirmations and make necessary adjustments as needed
  6. Oversee that panelists are treated/incentivized properly for participating
  7. Ability to manage numerous projects simultaneously
  8. Ability to use various systems to aid in project management including survey tools, excel, google sheets
  9. Monitoring internal project costs and feasibility throughout fielding and create final invoices for clients
  10. Ability to work with Associate Project Managers as well as the internal recruiting team assigned to your projects to ensure success of requested tasks

Competencies:

  1. Team Skills
  2. Organization/Time Management skills
  3. Oral Communications
  4. Written Communications
  5. Maximizing Quality
  6. Client/Customer Orientation
  7. Initiative
  8. Results Orientation

Job Requirements/Qualifications:

This position requires a four-year degree from an accredited university or college. Previous market research experience preferred. The ideal candidate will be highly skilled in organization and time management. Strong interpersonal and communication skills needed with the ability to create, compose, and edit written materials. Provides a positive company image to the public and our clients

Leadership and Organizational Responsibilities:

This position requires ongoing coordination, communication and/or team problem solving within functional areas of work production or service quality.

Salary and Benefits:

  • Fully Remote
  • Competitive Salary
  • Medical, Dental, and Vision
  • Generous PTO policy
  • 401K program

APPLY HERE

Proofreader – Remote Position

Remote Proofreader

Are you looking for a great way to earn some supplemental income? Or, perhaps a college student that needs a flexible schedule? Do you enjoy detailed work? If you said yes to any of these, then we need to talk to you!

We have an amazing remote work opportunity to join a company that is experiencing exponential growth. Since 2003, Focus Forward has been the market research industry leader in nationwide qualitative recruiting and transcription. We have been recognized as a three-time Inc. 5000 winner, three-time Philly Top 100 winner, and a 40 Under 40 winner! Join our team as we work to assist our clients to better understand their products and services.

You’ll have the flexibility and the convenience of working from home

Part-Time Schedule

Job Purpose: The Proofreader is responsible for reviewing accurate, consistent and complete transcripts in multiple industries. Focus Forward, LLC emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

Typical Physical Demands: Regular use of hands to manipulate office equipment, phones and computer keyboard. Frequently sit and stand to do clerical work, including maintaining files, reports and binder logs. Regularly lift and move office supplies up to 20 pounds.

Typical Work Conditions: Work is performed in an office environment or remotely. Employee frequently interacts directly with staff members throughout the company during the workday in both verbal and written forms.

Position Type/Expected Hours of Work: This is a part-time position. Days and hours of work are based on business needs at the time of hire, but at no time more than 40 hours per week. Weekend work may be required based on the schedule.

Essential Job Functions:

  • Electronically proofread, revise, and quality check transcripts for accuracy in relationship to their corresponding audio files
  • Transcribe missing text as needed in order to properly correct transcripts for our clients
  • Provide constructive feedback to transcribers
  • Tracking productivity metrics as needed after each shift
  • Perform other tasks as needed

Performance Factors:

  1. Maximizing Quality
  2. Results Orientation
  3. Composure
  4. Oral Communications
  5. Leveling
  6. Client Orientation
  7. Acceptance of Feedback
  8. Team Skills
  9. Reliability

Job Requirements/Qualifications:

  • Intermediate to Advanced knowledge of Microsoft Word & Microsoft Excel
  • Superb attention to detail
  • Mastery of the English language, including both punctuation and grammar rules
  • Self-motivated, proactive, “can-do” attitude
  • Ability to work independently
  • Must have a working computer with high-speed Internet access to work from home, as needed
  • Ability to quickly learn and use new software web based tools
  • Associates Degree preferred; work experience may be considered in lieu of degree

APPLY HERE

Market Research Recruiter – Remote Position

Focus Forward is Hiring

Monday through Friday 12pm to 8pm

Perfect part-time remote job for anyone, including Students, Retirees, Moms, and second job seekers.

Focus forward has an amazing opportunity for you to become part of our team. We are seeking part-time Market Research Recruiters to work remotely. NO EXPERIENCE NECESSARY-NO SELLING /COLD CALLING INVOLVED

** College students this is a great resume builder as well as a chance to develop skills that can be applied to a wide variety of professions** Great opportunity to gain experience in Market Research.

Perfect entry-level position for those entering or re-entering the workforce.

We are a marketing research company involved in the recruitment of quality candidates to participate in paid marketing research opportunities, such as focus groups. As a Market Research Recruiter, you are assigned the important task of screening possible candidates who will eventually take part in studies for our clients. You will exchange initial contact with these applicants, using your skills and judgment to determine the best candidates to participate in the paid research projects. We rely on you to use your expertise to determine if the candidate is qualified, articulate, and can easily express his/her views. There will be no cold calls made, as most candidates have applied to be part of a study.

At Focus Forward we value your happiness, time, and dedication. We respect work life balance and flexible schedules.

We offer:

  • A fun, fast-paced, and progressive environment
  • A starting wage of $14.00/hour
  • Opportunities for advancement and establish a career in market research.
  • 401k plan for qualified applicants

The ideal candidate will have the following qualifications:

  • Comfortable using Microsoft Excel & Google Sheets
  • Comfortable speaking on the phone
  • Detail-oriented
  • Able to work in a fast-paced environment.
  • Available to work Monday through Friday 8am to 5pm.

APPLY HERE

Claims Processor

Location: Remote, US
Categories: Transaction Processing
Req ID: 2022-70197

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Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description
Remote Data Entry Associate

Equipment Provided

Temp with chance to convert to full time

Salary: $15/HR.

Hours: 8:00 am to 4:30 pm EST, M-F

Would you enjoy being part of a team that makes a difference in people’s lives

Do you love helping people solve complex problems and delivering solutions?

About the Role:

As a member of the team, you will be processing FSA and HSA claims. You will review and research the claim and process them on a web-based application. It is essential to have a good understanding of EOBs, FSAs, how to read receipts, doctor bills, and basic medical paperwork.We have 3 different classes with the 1st one starting in early October.

A successful candidate will be computer literate, maintain good attendance, and have the right attitude and discipline to work from home. You will take pride in being a contributing member of a busy team. Meet your quality and volume requirements consistently.

This starts as temporary position. You will receive fully paid training of 4-6 weeks. Based on performance and attendance you may be converted to a permanent employee with benefits.

What you will be doing:

Review and research claims
Determine if the claim is valid to approve
Process claims on a web-based application
Completes assignments using multiple source documents to verify data or use additional information to do the work.
Follows up on pending documents involving analysis.

Requirements

Be computer literate – able to set up equipment and operate with ease
Have own highspeed internet connection: 25 download and 5 upload
Must be at least 18 years of age or older.
Must have a high school diploma or general education degree (GED).
Must be eligible to work in the United States.
Must be able to clear a criminal background check and drug test.

Join a rapidly growing customer service organization that can support your career goals and Apply Today!

Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

APPLY HERE