At MyFitnessPal, our vision is to be the global catalyst for every “body” to achieve their healthy. We believe fitness starts with what you eat. We provide the tools and resources to reach your fitness goals.
We are looking for an experienced, customer-focused, self disciplined individual to join our growing Customer Happiness Team.
*Please note that this is a contract position through the end of 2022
What you’ll be doing: Address customer concerns, complaints and questions on both organic and paid social posts and DM’s via Twitter, Facebook, Instagram and other emerging social channels by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to community guidelines and policies, and a commitment to excellent customer service Recognize the risk and the public nature of the social channels, investigate and respond to complex customer complaints across social platforms, and work cross-functionally to reach a win-win solution for all parties Understand MyFitnessPal brand voice and how to maintain that brand voice across multiple platforms. Identify opportunities and gaps in the support content and make recommendations for new and updated macros, FAQ’s, and other forms of social support Ensure positive messaging is maintained in the social community and help grow our fans, followers, and subscribers by congratulating members, removing spam/inappropriate content, and engaging in conversations where appropriate Assist the community team with providing positive engagement and support in the forums where appropriate and have a strong understanding of our Level 1 support processes and procedures Live our core values in all you do: Be Kind and Care Live Good Health Be Data-Inspired Champion Change Leave it Better than You Found It Make It Happen Qualifications to be successful in this role: 3+ years in customer support or social media support Current knowledge of and in-depth familiarity with best practices for social media support Excellent written and verbal communication skills General Computer/Tablet/Smartphone Knowledge An extremely flexible schedule including weekend and evening availability The ability to learn on the fly and adapt to change A team-oriented, peer-positive attitude High Emotional IQ & high levels of professional integrity Confidence using technology and the ability to pick up new community tools quickly Ability to display sound judgment and to make quick decisions when necessary Solid organizational skills and the ability to juggle several tasks at the same time Passion for online communities
Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.
Full Time Employee Perks, Benefits, and Culture: Remote equal philosophy enabling you to work from any state in which we have operations in the continental U.S. Want to work in an office? We also have a physical office in Austin, TX Bi-annual, in-person company retreats to work, bond, and enjoy team-building activities Opportunities for team members to meet and connect in person for company paid lunches or working sessions Flexible time-off policy + flexible working hours (Unlimited PTO Plan) Competitive medical, dental, and vision benefits Safe Harbor 401K program Supported path in parenthood with fertility benefits and paid maternity and parental leave Monthly Wellness Allowance to assist team members to focus on their own physical and mental wellbeing and select wellness initiatives of their own choice Reward & recognition platform enabling peers to recognize and reward their peers for all the great work they do MyFitnessPal Premium Modern Virtual Learning and Development Library DEI Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress Diversity training for employees A dynamic, motivating, and fun work environment
The Data Control Analyst is primarily responsible for transfer and manipulation of data to and from HRG and our clients. Accuracy and completeness, as well as attention to detail, are of paramount importance.The Data Control Analyst will build automation, monitor and log in remotely to many different clients and systems, run pre-built reports and queries to extract data from some clients or pick up pre-generated data, transfer it to our servers, edit, audit, transform and perform quality control inspection of data files.RESPONSIBILITIES:Develops and maintains a thorough understanding of all clients’ data extracts and HRG Proprietary DatabaseDevelops and maintains a thorough understanding of Helix/Self Pay Database logic with regards to importing client filesThrives on multi-tasking, running different processes at the same time on different computers in different windowsInterested in learning more and new systems all the time as our client base changes and systems are upgraded and improvedCommunicates with Management Level and above any client issues that arise, works collaboratively towards resolution with client/project teamsProvides accurate and timely completion of all other tasks assigned by Management/Executive Management/C-LevelHighly organized, punctual and reliableSchedule:Must be available from 3:30AM to 11:30AM PST
POSITION REQUIREMENTS
QUALIFICATIONS:Understanding of data managementKnowledge of Revenue Cycle2+ years experience with Python SQL knowledge is a plusAdaptable to change and highly resilientHappy with challenges to meet daily, weekly and monthlyCan take “other duties as assigned” in stride, with pride, as our business rapidly grows and change
SEE how you can make a difference! Be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision.
Versant Health provides vision care to 37 million members nationwide! To ensure your continued success we provide opportunities for advancement and development.
Our associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and FREE vision insurance for you and your family
Scope and Purpose of Position:
The Claims Processor III enters claims into the CompuVision/CVX system for adjudication and payment. This role consistently meets production and quality standards and is responsible for prepping, scanning and performing a quality check of incoming claims received for processing. The Claims Processor III also enters data in Formworks or vertex service information from scanned images into the MACESS Claim Management System.
Essential Functions:
Processes all claim submissions for adjudication and payment
Meets required performance guarantee deadlines, company objectives and production and quality standards
Investigates open authorizations and questionable claims and/or services
Researches claim payment discrepancies
Adheres to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA)
Participates in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
Diligently maintains the cleanliness of all equipment, workstations and the overall facility on a daily basis
Perform data entry and coding in Formworks
Prepare documents
Perform vertex verification in Entrendex
Review output images for overall quality
As required by changing business needs, completes additional responsibilities as assigned
Regular reliable attendance is required
Career opportunity with additional training in skills for higher level position (i.e. imaging, data entry, claims processor) which will be considered minimal qualifications should open positions become available
Education and Experience:
Minimum High School Diploma or GED
One year of insurance claims processing experience required
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
We take pride in our recruiting process and follow a merit-based employee recruitment practice with extensive screening steps. We will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, age, sex (including pregnancy), sexual orientation, gender identity or expression (including transgender status), national origin, ancestry, status as a protected veteran or disabled veteran, physical or mental disability or history of disability, genetic information, marital status, or any and all other categories protected by under applicable Federal, state or local law.
This policy extends to all associates and to all aspects of the employment relationship. Any associate who
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world’s relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you’ll have the opportunity to make a real-world impact with your career.
Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.
Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.
Check out our locations, benefits and more at cash.app/careers.
Job Description
The Cash App Network Operations Team is responsible for building and managing a scalable payments ecosystem for a fast growing mobile payment app with multiple external and internal partners. You’ll be responsible for operational excellence for funds moved from linked bank accounts into and out of the Cash App ecosystem. This includes working collaboratively with our bank and network partners to innovate, collaborate, and problem solve. Your goal will be to ensure our ecosystem of money movement on bank payment rails is optimized for cost and performance, while exploring new innovative opportunities that position Cash App for future success and growth. Within the team, you will collaborate with other disciplines to further our high standard of performance by executing and communicating operational standards and best practices.
You will:
Participate in Cash App’s relationships with originators, payment networks, open-banking providers and governance bodies like NACHA, focusing on executing a strategy to influence and scale our relationships with such partners and maximize customers’ ability to move money into Cash App via a linked bank account.
Own all operational elements related to these key relationships, including initiatives that will optimize approval rates, minimize returns, reduce costs and provide a collaborative and respected feedback loop. Develop and execute actionable insights to drive positive impact to the business.
Create shared alignment and goals to unlock more creative thinking and approaches. Help us develop a perspective on new ideas in the ecosystem, such as open banking, real-time payments, and same day ACH.
Collaborate with analytics and data science teams to design and monitor reports that capture deep insights on bank behavior, including both industry standard reporting as well as Cash-specific metrics.
Keep tabs on changes in the industry and understand how NACHA rules, RTP Network rules and regulations will impact our business.
Facilitate industry required 3rd party audits to meet contractual and regulatory obligations.
Partner with data science, product, risk and engineering to scope and implement improvements to our payment processing operations.
Qualifications
5+ years of product or operations experience within banking and/or fintech, specifically in utilization of ACH and other bank account transaction types (wires, RTP).
Understanding and experience working with financial institutions at multiple levels.
Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive cross functional collaborative resolution in a timely manner.
Strong analytical skills that will allow good reporting and understanding of problems with experience improving the development of reporting, tools and other processes to smooth operation.
Exceptional written and verbal presentation skills coupled with the ability to drive consensus.
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
The Appeals Clerk is a key component in the Revenue Cycle Management (RCM) process for Gordian Medical. Reporting directly to the Manager, Appeals and Audit, job functions include a multitude of clerical tasks to ensure files are complete and documented. Through this with the RCM and other departments, the goal involves ensuring the timeliness and accuracy of Audit and Appeal responses to payors and contractors.
The Appeals Clerk will support the Company and its subsidiaries by providing support to staff and management while exemplifying the company culture and operating with a high level of integrity.
Primary Responsibilities :
· Reading and comprehending various Medicare and Medicare contractor documents (Redetermination/Reconsideration decisions/Audit Notices etc.)
· Understanding of the Medicare Appeals Process (timelines involved, documentation requirements etc.)
· Ability to meet daily deadlines imposed by Appeals and Audit timelines.
· Good interpersonal, verbal, and written communication skills
· Excellent organization skills
· Ability to problem solve and work independently
· Strong data entry skills, 10 key proficient preferred
· Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
· Reliable and contributing team member
Physical Requirements:
This position requires periods of time in which sitting, standing, use of hand and foot motion, vision, hearing, summarizing, focusing with frequent interruptions along with other physical, sensory and cognitive sensory functions are required.
Note: The above is intended to describe the general content of and requirements for the performance of this job. It is not construed as an exhaustive statement of duties, responsibilities or requirements and may change at any time .
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. RestorixHealth is an EO employer – M/F/Veteran/Disability
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