TEAM LEAD, SELF HARM (SAFETY OPERATIONS)

Discord is your place to talk. Whether you’re part of a school club, gaming group, worldwide art community, or just a handful of friends that want to spend time together, millions of people use Discord every day to find community, hang out, and talk.

At the heart of Discord’s communities is Safety. The Safety team at Discord ensures users find belonging by minimizing exposure to spam and other forms of platform abuse. We are excited to find others passionate about making sure Discord is a safe and welcoming place for our users and hope you can join us on this mission.

As a Self Harm Lead, you will have a meaningful understanding of the abuse space while leading a team of dedicated specialists and cross-functional partners. You will report directly to the Senior Director of Specialized Intelligence Operations. 

 
What You’ll Do:
  • Protect and serve our communities by managing and scaling our Self Harm operations team
  • Utilize deep subject matter expertise as well as quantitative and qualitative methods to identify gaps across teams, develop root cause analyses, and enact continuous improvements in response to changing circumstances
  • Own sensitive initiatives from initial conception through implementation across multiple focus areas
  • Work closely with Policy, Product, Engineering, and Trust & Safety teams in the development of operational policies, tools, and solutions
  • Collaborate with external partners to represent the Trust & Safety organization
  • Regularly communicate and present to leadership on key initiatives and metrics for your team
Basic Qualifications:
  • Bachelor’s degree
  • 5+ years work experience building and leading teams, as well as experience in the self harm, at-risk youth, and/or online child safety space
  • Strong people management skills––you’re passionate and knowledgeable when it comes to developing your direct reports, and are excited to grow a world-class organization
  • Analytical backbone––you eagerly gather and present data for sound decision-making and the ongoing tracking of success metrics
  • Proactive problem solving––you’re excited to find opportunities for improvement, and you’re motivated to lead initiatives from start to finish
  • Excellent communication skills––whether to your team, company leaders, or external partners, you can efficiently and eloquently present ideas, updates and results with ease
  • Strong stakeholder management skills––you know how to leverage the skills of multiple disparate teams, including improving processes you don’t directly own
  • Comfort with ambiguity––in ever-changing situations, you approach initiatives with positivity and lead your team successfully through their completion

New York City residents only: Minimum salary of $130,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $104,000 /year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20). 

Benefits and Perks
  • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Flexible long-term work options (remote and hybrid)
  • Volunteer time off
  • A diverse slate of Employee Resource Groups 
  • Plus commuter contributions and other perks for office-based employees

APPLY HERE

Email Marketing Specialist – REMOTE WORK

Who We are

BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects.

Email Marketing Specialist at BairesDev

We are looking for Email Marketing Specialists to join our company. As part of this team, you will coordinate and execute the development and publishing of email campaigns, executing all email promotion set-up and trouble-shooting and potential issues.

This is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!

What You’ll Do:

– Build email lists, create emails, and foster leads through written communications.
– Work with email automation software, sending mass emails.
– Focus on executing segmentation, delivering specific messages to select audiences based on behavior.
– Monitoring and analysis of the campaign’s results.
– Secure email databases for future campaigns.

Here’s what we are looking for:

– 2+  years of software development experience demonstrating basic programming skills, application analysis, and testing.
– Proficiency in implementing email programs within ESP tool limitations.
– Experience with Bootstrap, Foundation, or similar systems.
– Experience working w/ build tools.
– Familiar with responsive web development for multi-touch devices.
– Working experience with Photoshop, Illustrator, Sketch.
– Advance English Level.

How we do make your work (and your life) easier:

– 100% remote work.
– Hardware setup for you to work from home.
– Flexible hours – make your schedule.
– Paid parental leave, vacation & holidays.
– Diverse and multicultural work environment.
– An innovative environment with the structure and resources of a leading multinational.
– Excellent compensation — well above the market average.
– Here you can grow at the speed of your learning curve.

Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BairesDev member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment.
Every BairesDev team member brings something unique to our company.
We want to hear your story. Apply now!

APPLY HERE

Overnight Part-Time Math & Science Tutor

Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.

We are looking for experienced Math & Science tutors dedicated to making education more equitable to join our growing team.

Our tutors are subject matter experts who use The Paper Method: A Customized Methodology to engage with students and help them develop their skills and confidence by providing individualized guidance and step-by-step support through our live, chat-based tutoring platform.

You’ll have the chance to hone your tutoring skills, all while making a meaningful difference in students’ lives by helping them improve their academic, professional, and personal skills. There are tutors online around the clock in many different subjects, and as a Paper Tutor, you may receive students in any of the topics that you are proficient in (which you identify in your application). When working in the Paper classroom, you may be working with several students at once. They could be working on different topics and may be working at different grade and ability levels!

This position is open across the United States of America.

Responsibilities:

  • Chat-based Live Tutoring: Manage tutoring sessions with multiple students (simultaneously) in your area of expertise.
  • (Optional) Voice Notes Tutoring: Communicate with students through asynchronous audio messages (think “Walkie-Talkie”) – a great option for younger students with emerging literacy and keyboard fluency, as well as other K-12 students with assistive technology needs.
  • Respectfully encourage critical thinking in students who have diverse beliefs, opinions, and experiences while being aware of your own biases.
  • Conduct pedagogical assessments, and provide feedback to teachers and students.
  • Create an engaging learning environment, and enhance student confidence and interest in learning.
  • Contribute to the tutor team by offering your knowledge and support to peers.
  • Run multiple simultaneous individual tutoring sessions covering a variety of grades, ability levels, and subjects.
  • Comfortable with uploading a headshot of yourself that will be visible on your tutoring profile.

Qualifications:

  • Tutoring experience 1+ year preferred.
  • Experience working with children preferred.
  • Undergraduate Degree (or in the process of completion) in relevant field.
  • Passionate about learning and teaching.
  • Ability to adapt to diverse, individual needs and learning styles.
  • Ability to sit and type at a computer for long periods of time.
  • Consistently available to work at least 10 hours per week. Shifts vary from 4-8 hours in length.

Job perks:

  • Work with a dynamic team that provides support whenever you get stuck
  • Work from the comfort of your home!
  • Flexible schedule based on your availability!
  • Opportunity for career development and advancement into management with a fast-growing company
  • A unique opportunity to make an impact by making education more equitable

Scheduling

  • Student demand fluctuates throughout the school year, peaking in the fall and dropping off during winter holidays and summer.
  • Part-time tutors may receive up to 30 hours of tutoring shifts per week
  • Our overnight tutors work within our third block. You can select the days you’re available, and create your availability within the time range.
    • Block 3: 5pm – 6am EST

Our tutors start at $17.50/hour (adjustments for Emeryville, Sunnyvale, Mountain View and San Francisco, California, as well as Seattle, Washington). Wages are paid biweekly, direct deposit in your national currency.

#papertutor #LI-Remote

About Paper

Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions. 

We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don’t think you meet all of the requirements above but are still interested in the job, please apply.

PS. Equity is our mission! We make sure to treat all candidates equally: If you are interested please apply through our job board – our amazing talent team will reach out! Our team isn’t able to pass on any calls/ emails our way – and this makes sure that the candidate experience is smooth and fair to everyone.

APPLY HERE

Creator Support Agent (Remote) – Pacific Time, Sunday – Thursday

Description

We’re hiring for a Sunday – Thursday schedule in Pacific Time (9am – 6pm PT).

At Podia, we’re building the most creator-friendly platform on the planet to help people launch their free website, sell online courses, digital downloads, community subscriptions and more.

The Creator Support team plays a key part in our creator-friendly reputation by helping creators succeed in launching and growing their businesses. In fact, our support is a top reason creators cite for using Podia. We’re looking for a super-friendly and tech-savvy person to join us! 🙌

Here’s what you’ll do:

  • Develop a solid foundation in our products and best practices for using Podia in order to be experts for our creators ✨
  • Respond courteously, effectively, and quickly via chat and email to creators’ questions, meeting or exceeding our team’s Service Level Agreements and CSAT goals 🚀
  • Troubleshoot and log bug reports with our developers, keeping creators updated along the way 🔍
  • Migrate creators (downloading/uploading content, setting up courses, importing customer lists, etc.) who need some help switching over from other platforms 📦
  • Provide feedback to Support Leadership on opportunities to improve the efficiency and quality of support we provide 💡

Requirements

We’re looking for someone with:

  • Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
  • Ability to meet people where they are: you can take screenshots and record videos for creators like a boss 💪
  • Time management and organizational skills to successfully balance multiple priorities ✅
  • Problem-solving skills and technical troubleshooting chops 😎
  • Support experience. You know what it takes to make customers happier than they were before they met you 😊

It’d be REALLY great if you also:

  • Have created and / or sold an online course, digital download, or community before 🤑
  • Have experience with help desk software and tools like Linear, Zoom, Basecamp, and Slack 💬
  • Have experience working remotely and access to a stable internet connection 🗺️
  • Have worked with digital creators before 🖥️

Benefits

Here’s what you’ll get if you join us:

  • Extreme autonomy. No micro-managing here. You’ll be given high-level direction and the skills to set you up for success 📚
  • That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce around some ideas 🧠
  • Competitive compensation and equity in a rapidly-growing company. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world 💰
  • 401(k) match, health insurance, and other medical benefits (US-based employees) 💊
  • Work from anywhere with a stable internet connection 🌎
  • You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone 🌈
  • We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people ❤️
  • Great benefits which include three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, paid family leave, a new laptop every three years, and more 😊
  • (Paid for) annual retreats to spend time with the team and have fun together (or a still-pretty-great virtual retreat when there’s a global pandemic) ✈️
  • The chance to connect with some of the best creators in the biz 🏆
  • Named one of the “Best Remote Companies to Work For in 2022” by We Work Remotely, we’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If this sounds like something you’re interested in, let’s talk!

About the hiring process

Interested in joining our team? Great!

We’ll begin reviewing applications immediately and continue to review them for the first two weeks after the date of posting. There’s no benefit to applying in the first five minutes, and we’d rather you take your time. We heavily weigh the answers to our application form rather than data from LinkedIn or resumes. We then reduce the candidate pool down to a small handful who move on to a small test project.

If your application is chosen to move on to the next phase, we’ll send you a small (paid) test project to be completed within 72 hours of receipt. This will be a written assignment where we ask you to respond to mock email questions, and provide feedback on a real-life conversation between a creator and an agent.

If selected after the project stage, we will run a mock live chat session with you. The goal of this phase is to give us a sense of your voice and tone in chat, and to give you a sense of what it’s like to work with our customers 💬

As the final round, you’ll be interviewed over Zoom by our VP of Creator Support and Senior Product Liaison. These interviews typically last 30-45 minutes each and are structured to get a feel for your experience and how you approach work. No trust falls or riddles to worry about here 😉

The last interview will be with Spencer, our CEO, who can answer any questions you have about the broader goals and workings of the company.

After that, we’ll decide on our final candidates and ask for professional references from both a previous co-worker and a manager. We’ll reach out to those references to set up a brief 10-minute call.

Finally, all going well, we’ll make a written offer to the successful candidate which can be signed electronically 🥳

APPLY HERE

Billing Specialist

Jobvite

Job Description

Jobvite, an Employ brand, is an end-to-end Talent Acquisition Suite that takes a marketing-first approach to intelligently attract dream candidates, automatically screen for the highest quality, engage employees invested in the future, and retain the people who care the most about your organization by combining the power of AI and the human touch. Jobvite is proud to serve a broad range of customers including Zappos, JPMorgan Chase, Ingram Micro, Trek Bikes, and Panasonic.

What you will do:

Reporting to the Manager of Revenue & A/R, the Billings Specialist will play a critical role in supporting the day-to-day operations of the accounting revenue department as the company continues to grow. The successful candidate will be a hands-on, high energy employee who looks forward to working in a rapidly changing environment and wants to make a difference every day.

  • Perform weekly/monthly/quarterly customer billings within ERP system.
  • Set up customers in ERP system.
  • Establish appropriate revenue recognition for invoices.
  • Follow established and evolving procedures and make recommendations to improve efficiencies and processes.
  • Assist in month-end close as directed, including certain reconciliations of internal systems to ensure proper and complete capture of revenue, credit memos and other month-end close duties as assigned.
  • Contract setup and monitoring for changes/additions/expirations (ensuring proper financial coding)
  • Maintain/update job knowledge by participating in educational opportunities.
  • Maintain electronic and physical filing systems, make recommendations to foster organization and efficient workflow.
  • Other duties assigned, including but not limited to sorting and distributing incoming mail, assist with annual audits.

What you will bring:

  • 2+ years of experience in Billings.
  • Undergraduate degree or higher.
  • Strong knowledge of accounting and bookkeeping terminology and practices.
  • Ability to compare data from a variety of sources for accuracy and completeness and detect errors.
  • Strong Excel skills.
  • Sage Intacct, Salesforce, DealHub experience a plus
  • Superior attention to detail working with large volume of data.
  • Proven ability to communicate effectively, both verbally and in writing with all levels in the organization.
  • A natural curiosity to learn, apply accounting guidelines, makes informed decisions and appropriate actions.
  • Ability to work well under deadlines.
  • Proficient at 10-key and typing, ability to compose routine correspondence and reports.

About Employ:

Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever, and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries.

APPLY HERE