by twochickswithasidehustle | Oct 18, 2022 | Uncategorized
MetLife
Role Value Proposition:
Responsible for bill entry, payment application and refund check processing in support of National Accounts group customers.
Key Responsibilities:
- Receives and processes moderate to complex bills and payments.
- Inputs various forms of payments into the billing systems and ensures accurate application of premium in a timely manner.
- Reviews billing history and makes determination, within authorized limits and procedures, to credit , apply, suspend or refund premium. Contacts billing team to clarify issues on complex or referred cases and takes appropriate action based on research.
- Reconciles daily transactions and report discrepancies.
- Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations
Essential Business Experience and Technical Skills:
- Working knowledge of remittance processing and billing.
- High School Diploma and 2-4 years business experience.
- Detail oriented with basic math skills. Strong time management and organizational skills.
- Ability to communicate effectively and work in team environment.
Required:
Preferred:
- 2-4 years business experience
- Excel knowledge
- Payment Application Experience
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
APPLY HERE
by twochickswithasidehustle | Oct 18, 2022 | Uncategorized
Change Healthcare
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Work Location: Remote (Anywhere in U.S.)
Company: Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Position: As a Payments Representative, you will receive payments and prepare payments for deposit and forward to appropriate financial institution.
Core Responsibilities:
- Receive payments and prepare payments for deposit and forward to appropriate financial institution.
- Responsible for posting payments, rejections and LOA’s to accounts and making corrections to misapplied payments.
- Reviews claims to make sure that payer specific billing requirements are met, follows-up on billing, determines and applies appropriate adjustments, answers inquiries, and updates accounts as necessary.
Requirements:
- High School Diploma or equivalent
- Entry level work experience
- Posting experience preferred
- Good understanding of posting process
- 6,000 kph Alpha Numeric required
- 5% error rate
- MS Office experience specifically Excel
- Detail oriented
- Works well without supervision
Working Conditions / Physical Requirements:
Unique Benefits:
- Flexible work arrangements
- Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
- Your choice of four medical plans & My Healthy Changes well-being program
APPLY HERE
by twochickswithasidehustle | Oct 18, 2022 | Uncategorized
Sodexo
Sodexo is seeking a Human Resource Specialist to join the 855 HR Call Center team with our Corporate Human Resources Group. This position is fully remote within the United States. This position will support the Monday through Friday shift from 9:30 AM – 6:00 PM (EST). This position will manage a large variety of human resources questions with the ability to manage and resolve or escalate as appropriate in accordance with Sodexo policies and service level agreements.
Responsibilities are as follows:
- Receives and manages large volume of diverse human resources requests through three primary contact channels (phone, email, and web-to-case)
- Understands and communicates proper Sodexo policy and procedure to employees in spirit of timely and effective resolution
- Manages service request assignments and identifies and escalates priority issues when necessary
- Maintains a focus on customer service and company values through a commitment to customer service, dependability, and reliability
- Ensures proper service request documentation and management to ensure capture of all relevant information and integrity of case records
- Maintains strict confidentiality for employee information
- Applies up-to-date HR practices and guidance, strong written and oral communication, commitment to customer service and problem-solving, as well as working well in a team-oriented dynamic
Preference for bilingual candidates; the ability to speak the Spanish language will assist in managing this workforce.
The ideal candidate will have the following preferred background/skill-set:
- 2-4 years’ experience, preferred in Human Resources related field
- Experience working in a virtual call center/contact center preferred but not required
- Working knowledge of SLAs preferred
- Experience working with large volume or transactional-based requests by web, phone, and email
- Excellent interpersonal skills with the ability to work individually and with others
- Strong time management skills and ability to effectively resolve problems
- Experience with Microsoft Office, Salesforce, RingCentral, ADP, Enterprise HR (EV4)
- Strong focus on customer service and demonstrated experience serving clients & customers
At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo’s Benefits.
Not the job for you?
At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today.
Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
Compensation range $40,000-$45,000 annually.
Position Summary
Identifies and addresses human resources (HR) related questions, issues, and concerns from internal Sodexo customers. Ability to diagnose root HR issues and determine when and how to escalate within HR functional areas. Manages multiple lines of communication from the field (email, web, phone, and voicemail). Responsibilities include knowledge of phone and case management system, knowledge base portal, benefits toolkit, company policy manual and working knowledge of Ingenium, ADP, eTIME, EDW, payroll, PTO, and ER related areas.
Qualifications & Requirements
Basic Education Requirement – High School Diploma, GED or equivalent
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
APPLY HERE
by twochickswithasidehustle | Oct 18, 2022 | Uncategorized
Nuna Inc.
At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.
Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn’tand why.
Nuna partners with healthcare payers, including government agencies and health plans, to turn data into learnings and information into meaning.
YOUR TEAM
Our success is predicated on the quality of the team and organization we build. As such, our ability to recruit uniquely talented, passionate, compassionate people, will inform the extent to which we’re able to deliver on our mission: paving the way for accessible and affordable healthcare for everyone in the country.
Recruiting at Nuna is not merely filling seats; we think critically about the skills and team designs needed for present day and future success, then craft strategies to get there. As a member of our team, you’ll help design and execute the operations and programs required to attract the world’s best talent. We value creativity, perseverance, organization, humility, spirit, and above all else: integrity.
YOUR IMPACT
As a Recruiting Coordinator, you’ll manage all interview logistics. This includes, but is not limited to onsite scheduling, navigating competing schedules, working cross-functionally with high-powered teams to attract the best and brightest, etc. As a Nuna ambassador for candidates, you’ll prioritize creating exceptional candidate experience, ideally building processes and programs that scale with the company. Additionally, you’ll be instrumental as candidates become employees – helping them navigate the time between accepting their offer and their first day, and streamlining the new hire experience.
As time permits, you’ll also assist with a variety of company-wide Recruiting & People Operations efforts, aimed at expanding the overall People function. Since we’re a small, but mighty, team, you’ll have an opportunity to work directly with senior execs and leadership across all domains, and an abundance of opportunities to learn about and make an impact on our organization and business.
YOUR OPPORTUNITIES
- Partner with hiring leaders and an experienced team to drive recruiting operations.
- Experiment with new approaches to create exceptional candidate experiences.
- Manage and help to continuously improve our new hire programming.
- Ask questions, make suggestions, inspire us all to be better.
YOU BRING
- Experience in Talent, Recruiting, or People Operations
- Experience working with applicant tracking systems, preferably Greenhouse
- Exceptional written and verbal communication
- Structured thinking and the ability to organize people, processes, and programs
- Motivation and a bias for action (we have a lot to do)
- Curiosity and a willingness to contribute new ideas
- Unrelenting pursuit of success and improvement
- Maturity and sound judgment
BONUSES
- Program design and management abilities
Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.
APPLY HERE
by twochickswithasidehustle | Oct 18, 2022 | Uncategorized
Firstsource
Technical Skills
- Advanced knowledge of MS office, especially excel/PPT/Word/outlook/SharePoint
Process Skills/Job description
- Administers time & attendance of employees, to ensure accuracy of the work records.
- Monitors employee performance against work schedules and real-time productivity through applications.
- Informs in real-time the WFM Adherence Clerk and/or Supervisor(s) about employees that pass thresholds for schedule adherence and productivity.
- Processes schedule change tickets and requests to the published schedule.
- Processes all changes to published schedules to meet operational business targets.
- Informs employees and/or supervisors about schedule changes.
- Should be able to handle contingency and communicate the same to stake holders.
- Communicates actual performance & productivity of employee KPIs to operational leaders to promote the achievement of KPI targets.
- Should know to work on ACD (Avaya/In contact etc.)/scheduling/real-time tools (IEX, Variant, Aspect etc.)
- Knowledge and Exposure In inbound call centre is a must
- Strong verbal & written skills as, Daily emails are sent to contract team members as well as Management.
- Problem solving skills would be very helpful.
- Exposure to WFM skill sets is a must (applicable for external Hiring)
- Good team player & Good analytical skills
- Attention to detail & accuracy
- Should possess Excellent communication & people skills as there will be daily client interfacing
- Willingness to work in Night Shifts is mandatory
- 2-3 yrs. of work experience is min requirement (applicable for external hiring)
- Dialler management and outbound call centre experience is an added advantage
Qualifications
Behavioural Skills
- Ability to work with team members with 100% coordination
- Outstanding time management skills
- Ability to multitask and prioritize daily workload
Education and/or Training:
- Required: High school diploma or GED
APPLY HERE
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