by twochickswithasidehustle | Nov 1, 2022 | Uncategorized
Job Introduction
Maximus is currently looking for a Timecard Administrator (TCA) to join our team. This TCA position will be responsible for providing documentation and data handling support by reviewing and processing timecard information received via email or Teams for the IRS contract.
This a work at home – remote position.
Education and Experience Requirements
Essential Duties and Responsibilities:
Compare, sort and verify accuracy of data to be entered into the Electronic Timekeeping System (ETS)
Answer basic timekeeping questions and escalation of issues via email for resolution
Develop thorough knowledge of all Maximus Federal timekeeping policies and procedures
Prepare, sort and track source documents and identify and interpret data to be keyed
Compare data entered with source documents or reenter data in verification format on screen to detect errors
Help maintain processing procedures and streamline operations by pointing out data flow problems
Perform various clerical duties
Support corporate and departmental timekeeping initiatives such as compliance reporting and timekeeping audits
Adhere to and promote Maximus Federal Timekeeping policies and procedures
Comply with to Ethics, Security and Culture of Responsibility procedures protecting customer information
Fulfill duties with modified processing procedures, contractual commitment processing time and provide a high level of quality
The position is required to provide coverage on Friday evenings and/or weekends
Overtime may be required
Minimum Requirements:
High School diploma or equivalent required
Minimum 1 year customer service/help desk/administrative/telemarketing experience required
Attention to detail and the ability to maintain accuracy is required
Previous experience with timecard administration is preferred
Demonstrated customer service, leadership, and team interaction skills preferred
Home Office Requirements:
Hardwired internet (ethernet) connection
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire is required
All equipment will be provided by Maximus (laptop and headset)
APPLY HERE
by twochickswithasidehustle | Nov 1, 2022 | Uncategorized
REMOTE /SHARED SERVICES – BUSINESS OPERATIONS /TEMPORARY
We are looking for a temporary, community-oriented customer service representative! As a Support Representative, you’ll provide product and shipping information and resolve any emerging problems that our community might face with both accuracy and efficiency. This is a temporary position to assist during the holidays.
Responsibilities
Manage high volume of support chats and emails
Update customer account information
Provide accurate, valid, and complete information about the Rooster Teeth brand and partners
Take the extra mile to engage customers
Identify and assess customer’s needs to achieve satisfaction
Update customer account information
Provide accurate, valid, and complete information about the Rooster Teeth brand and partners
Qualifications
Flexible to work a shift within the hours of 9:00 am and 9:00pm CST that may include weekends and overtime
Must be able to read/write English fluently
Previous email support experience is a plus
Previous eCommerce/Retail experience a plus
APPLY HERE
by twochickswithasidehustle | Nov 1, 2022 | Uncategorized
JOB DESCRIPTION
ABOUT CHAIRISH
Founded in 2013, San Francisco-based Chairish is the leading online marketplace for exceptional home furnishings. Our mission is to inspire and foster the joy of creative expression through home decorating.
The Chairish marketplace connects millions of design lovers to over 10,000 sellers, creating newfound business for sophisticated brands, unique makers, remarkable artists, esteemed vintage and antique dealers as well as private collectors. We are leading the luxury home furnishings industry into the digital future.
Our leadership team includes veteran technology entrepreneurs who’ve created the biggest global travel brands alongside celebrated fashion and design industry executives. Chairish has earned widespread recognition from leaders in the home design space. Architectural Digest named Chairish the #1 “can’t live without decorating app” that “will change the way you shop for furniture online.” Entrepreneur lists Chairish as one of “best entrepreneurial companies in America” and IAB recently named Chairish a “Brand to Watch in 2020”.
POSITION OVERVIEW
Chairish Inc. is looking for a Customer Support – Chat Specialist to join our team as we relaunch our chat program. This position is critical in providing support to our buyer, seller, and Trade communities. We’re looking for someone who keeps customer satisfaction at the core of every decision, thrives on taking ownership, providing guidance, and resolving issues for our customers. In this role you will reinforce the Chairish Inc Brand Value, instilling trust & building relationships by going the extra mile within every interaction throughout the customer life cycle.
RESPONSIBILITIES:
Provide exceptional customer service to our customers, driving satisfaction, loyalty, revenue and repeat purchase
Positively and professionally engage with customers, primarily via chat and related channels (Ask the Seller), converting them to brand evangelists. May also provide support via phone and email as needed.
Support customer inquiries via inbound or outbound chat
Obtain and provide responses inbound seller Q&A for targeted accounts
Moderate seller Q&A channel to identify opportunities and intervene where appropriate
Collaborate daily with internal teams and colleagues to resolve customer concerns effectively
Attend and contribute to a variety of meetings, ranging from company-wide sessions to team-led problem-solving sessions
Participate in launching and supporting new initiatives continually capturing customer feedback used in collaboration sessions with various teams (Product, UX, Engineering) to improve our product and increase satisfaction
YOUR EXPERIENCE:
3+ years in a web-based customer support role, using a variety of channels (phone, email, chat)
Familiarity with Zendesk (or other) & CRM systems and practices
Proficient with web-based platforms and tools (e.g. Google Docs & Gmail)
Preference is given to candidates with experience supporting a marketplace – including product lines, pricing, delivery times & methods
A background or interest in home design is a plus
Customer-Centric – you have a genuine passion to help those around you
Ready to learn/grow/flex customer service muscles
Curious – you want to understand how things work with the intention of improving service
Love to communicate – professionally, conversationally, and with compassion
Genuinely listens to customers, formulating a personalized response to their needs
Enjoys problem-solving – comfortable navigating hurdles, using critical thinking & good judgment
Strong time management and organizational skills, effectively multi-tasking without negatively impacting quality
APPLY HERE
by twochickswithasidehustle | Nov 1, 2022 | Uncategorized
Posting Details
Position Information
Posting Number PG193065TM
Position Number 48TP26
Position Type Temporary
Essential Job Duties
The primary responsibility of this position is to review applications and make admissions recommendations based on an overall holistic assessment of academic credentials as well as background information on each applicant. Review admissions applications and materials (including transcripts, letters of recommendations, visa information, international applicant-specific documents, and counselor forms). Assess academic credentials and make an admission decision recommendation based on a holistic review of the application and supporting materials. Make a judgement call on the decision recommendation based on where the applicant falls in comparison to the pool of students in this cycle and the individual credentials of each student. Use current training and past experience to make appropriate admission recommendations for final review.
Is Time Limited Yes
If Yes, Appointment Length
Department Information
Job City & State Raleigh, NC
Department
System Information
Classification Title Temporary-Clerical
Working Title UTS – 100% remote – Application Reader in Raleigh NC
Position Information
Requirements and Preferences
Work Schedule 10 – 30 Hours a week
Other Work/Responsibilities
APPLY HERE
by twochickswithasidehustle | Nov 1, 2022 | Uncategorized
Description
Are you EPIC?
Do you have the ability to demonstrate, understand and apply HFD’s core purpose and
values in all that you do? At HFD our core purpose is to help the underserved live healthier. In order to accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values:
Excellence: Always exceeding expectations!
Passionate: Executing with boldness!
Innovative: Pioneering a better way!
Collaborative: Together we win!
The EPIC Audit Specialist we are looking for:
Reporting to the Team Lead in Revenue Management, perform multiple accounting support functions, such as compiling, sorting, and preparing documents and reports, issuing bills and invoices, bookkeeping, calculating and verifying debit and credit amounts, and posting transactions to appropriate accounts. Ensure the appropriate filing and maintenance of accounting records. Input data into financial systems and reconcile reports. Create and produce reports and assist accountants on special projects as necessary. Entry-level support role. Performs routine tasks as directed and under close supervision. Typically requires little to no related experience.
As an Audit Specialist, you will:
Assist In the preparation of regularly scheduled reports.
Utilize programs including Microsoft Excel.
Ensure that work is accurate, complete, and delivered in a timely manner according to SOP (Standard Operating Procedure) guidelines.
Deliver digital content into customer systems and verify data integrity in delivery processes.
Complete daily dashboards for assigned task and save in proprietary software system.
Process and post all client Provider Payments, Monthly and Credit Pull fees.
Process Manual ACH payments.
Post auto ACH and CC payments and reversals.
Upload all payment data to public file for record keeping.
Process all cancellations, write-offs, and adjustments in ledger i.e. outstanding fees or negative liability owed to HFD, ledger adjustments.
Daily Data Integrity Updates.
Conduct regular audits on payment postings and the general Trust account.
Verify posting accuracy in our proprietary software program, ELI.
Addition of all NSF and Late fees to provider and patient ledgers based on compliance regulations.
Additional responsibilities as needed.
Write off and transfer accounts back to providers based on the contracted delinquency.
Maintain Revenue email per adjustments for providers.
Creation of Interest Addendum.
Use of T-Value for calculations of interest for addendums.
Perform other duties and responsibilities, as assigned.
Requirements
Knowledge, Skills, and Abilities Required:
● Ability to use multiple platforms at once.
● Ability to learn new systems quickly.
● Ability to read, write, and speak the English language proficiently.
● Ability to memorize company coding and abbreviations, not limited.
● Ability to handle a multitude of task — i.e., typing while speaking or listening.
● Ability to operate computers running MS Windows Operating Systems.
● Ability to apply general rules to specific problems to produce answers that make sense.
● Skill in effective communication: speaking and writing to convey accurate information appropriate for the needs of the audience.
Education and Experience
● High school diploma or equivalent
● College credits, associate degree preferred
Preferred
● Related practice experience and/or
● Data entry experience
● Accounting experience
Benefits
Benefits
● Medical, Dental, Vision Insurance
● 401k with 3% company match.
● Time off: 10 days of PTO, 6 days of paid sick time, plus 6 paid holidays.
● EPIC company culture
APPLY HERE
Recent Comments