by twochickswithasidehustle | Nov 11, 2022 | Uncategorized
ABOUT US:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets while scaling responsibly, those opportunities to create, build, and grow will only increase.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
ABOUT THE POSITION:
Customer Experience plays an indispensable role in our success as a company as an award-winning 24/7 customer-facing team. As a Customer Experience Representative, you are the voice of ChowNow, helping our restaurants, diners, and delivery partners have a positive experience via the phone, chat, text, and email. You must be calm, caring, and compassionate with a strong sense of empathy. This role requires organization and balance with difficult situations and a sense of urgency. Specifically, you are responsible for processing 1,000 tickets per month and maintaining high-quality scores.
This is a remote position based in one of our employee hubs of Los Angeles, San Francisco, Austin, Atlanta, NYC, Kansas City, or Chicago.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members’ ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
WHAT SUCCESS LOOKS LIKE:
WITHIN 1 MONTH , YOU WILL:
Complete the ChowNow New Hire Ramp Camp. Learn about ChowNow and about the restaurant industry, gaining an understanding of our product and our customers.
Complete all scheduled pieces of training with CS Managers and other ChowNow trainers to learn how to use all internal tools and how each of the features of the product work, including basic features as well as all add-on features.
Solve your first 300 email and inbound call cases. Learn from our CS Managers to prioritize incoming customer inquiries, and the process to escalate as necessary to internal teams.
WITHIN 3 MONTHS, YOU WILL:
Consistently handle customer inquiries within set SLAs
Prioritize and escalate issues in way that focuses on the most critical customer needs
Successfully graduate our product training course to be able to explain product features and best practices for how to use them.
WITHIN 6 MONTHS, YOU WILL:
Be eligible to participate in the CS Badging Program, which is a way to become an expert in different areas within ChowNow. Once you have a badge, you will be the go-to person in CS to handle internal escalations around your badge topic.
Be eligible to advance to our chat support or escalations team.
WITHIN 12 MONTHS, YOU WILL:
You have experience with ticket-based systems (Salesforce, Zendesk, etc.) is a plus.
You’re available to begin a shift as early as 8:00 am and end as late as 10:00 pm, including weekends. In order to mirror our Restaurant Partners’ busiest times, a majority of scheduled shifts occur in the afternoon and evening.
You’re available to work some holidays (with additional benefits for doing so).
You have a solid foundation in customer service, including written and verbal communication with customers. Past experience in technical customer service (email, phone, chat or live) is definitely a plus.
You are smart, independent, self-motivated, empathetic, passionate about supporting our customers, and a team player even in stressful situations.
You’re incredibly organized, detail-oriented, and are capable of handling multiple responsibilities at the same time, specifically a high volume of inbound phone calls.
You have a mindset for using technology and can quickly learn how to use new tools.
YOU SHOULD APPLY IF:
You have experience with ticket-based systems (Salesforce, Zendesk, etc.) is a plus.
You’re available to begin a shift as early as 8:00am and end as late as 10:00pm, including weekends. In order to mirror our Restaurant Partners’ busiest times, a majority of scheduled shifts occur in the afternoon and evening.
You’re available to work some holidays (with additional benefits for doing so).
You have a solid foundation in customer service including written and verbal communication with customers. Past experience in technical customer service (email, phone, chat or live) is definitely a plus.
You are smart, independent, self-motivated, empathetic, passionate about supporting our customers, and a team player even in stressful situations.
You’re incredibly organized, detail-oriented, and are capable of handling multiple responsibilities at the same time, specifically a high-volume of inbound phone calls.
You have a mindset for using technology and can quickly learn how to use new tools.
ABOUT OUR BENEFITS:
Expected pay range: $17/hr – $20.30/hr
Ongoing training and growth opportunities.
A “Best Place to Work” winner multiple times where we focus on creating a great employee experience
Rock solid medical, dental, and vision plans.
Remote Work stipend
Mental Health Coverage – we offer several programs to support your mental health and wellness goals.
3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
401(k) Matching
Employer-contributing student loan assistance program.
Employee Stock Incentive Plan.
Pet insurance for your fur babies
Quarterly Industry Speakers Series.
Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
Enough freedom to spread your wings while still holding you accountable.
ChowNow takes the health and safety of our team seriously and requires all employees to be fully vaccinated for COVID-19 prior to starting work. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
APPLY HERE
by twochickswithasidehustle | Nov 11, 2022 | Uncategorized
Note: This position doesn’t work well in conjunction with a full-time job and applicants employed full time will not be considered
Patient Experience Agent (Part-time/Remote)
Seeking a dynamic candidate to provide outstanding customer support to our members. Join an innovative 2x Inc 500 telemedicine leader with the mission to make healthcare more affordable and accessible for people.
Schedule: The schedule is approximately 24-30 hours per week. The ideal candidate is available to work a variety of shifts, on the weekends as well as during the week.
We are specifically looking for someone with availability weekdays and weekends between 7am and 9pm CT
The first few months of coverage will be working on our phone intake team
Duties include:
Providing our members with a fantastic customer service experience
Taking calls from our members and completing intake process
Assisting our members with their needs
Responding to customer inquiries as they arise
Documenting findings and identifying trends
Reporting trending customer support issues to management
Maintaining and improving processes by following standards, policies and procedures, as well as recommending new approaches
Requirements:
2+ years of experience engaging with (and “wowing”) customers
Experience in a call center setting or medical office preferred
Exceptional verbal and written communication skills
Excellent organizational and interpersonal skills
Ability to work independently in a deadline-oriented environment
Advanced level computer skills in Microsoft Office
Some college courses completed
Bilingual (Spanish) a plus
APPLY HERE
by twochickswithasidehustle | Nov 11, 2022 | Uncategorized
Job Description
This position is available as a remote position. If you’re searching for a full-time, permanent work-at-home career, we’ve got an opportunity for you to join our fast-growing team! Currently, we are employing legal residents of the following states: (AK, AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, NC, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.
Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for intermediate to mid-level candidates who possess strong writing and research skills to join our growing company as Content Expert Reviewers. This role focuses on editing engaging written and visual content for our website, teaching writers about our style guidelines and industry trends, and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.
As a Content Expert Reviewer, you will:
Edit in-depth product descriptions with the perfect blend of creative and technical writing skills
Regularly correspond with writers in the department to help them understand our style guidelines and industry standards
Maintain quality control by reviewing small- and large-scale content updates, marketing materials, and other site text and employee work
Help advise on best practices for user experience on our site
Participate in team meetings and product trainings
Identify trends in edits or inefficiencies with our work and develop ideas to improve those areas
Attend conferences related to the food industry and develop a knowledge of the food service industry to share trends and standards with the department
Ideal Qualities for Role:
High attention to detail
Passion for accuracy
Great organizational skills
Past experience with editing
Solid written and verbal communication skills
Receptive to feedback on work and comfortable giving feedback
Completes tasks in a timely manner
Embraces change and suggests ideas for improvement
Takes initiative to solve problems independently
Superior research skills
Willing to question for clarity to ensure the best solutions are provided for our customers
Views projects with a critical eye and seeks out areas to improve
We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular food service industry training from top manufacturers and product experts.
Our Pennsylvania headquarters feature an on-site fitness center, regular training sessions, game room, and the chance to cook and eat delicious meals in our test kitchen, outfitted with some of our newest and best professional restaurant equipment.
As a WebstaurantStore remote employee, you’ll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country both professionally and personally.
To qualify, candidates must have:
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 25mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.); PO Boxes are not supported; as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Work from home benefits include:
The essential computer equipment, such as hardware and software, needed to perform your job.
If you’re ready for a challenge, and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the Content Expert Reviewer position with you! Submit your resume and apply online today.
Remote work qualifications
Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, NC, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.
APPLY HERE
by twochickswithasidehustle | Nov 11, 2022 | Uncategorized
User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot.
We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.
On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.
About User Interviews
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.
That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.
What you’ll do
As a Support Specialist, you’ll be the true advocate for our users. You’ll answer all support questions that come through our ticketing system, which will include topics such as how to use our product, how to participate, where to locate participant incentive payments, research study participation issues, etc. You’ll be the expert in the user experience and be able to identify where any gaps are in that experience.
PRIMARY RESPONSIBILITIES:
Manage all support tickets
Collaborate with Project Coordinators on escalated support issues
Track insights, digest feedback, and identify potential improvements to our users experience
Own and develop processes for customer satisfaction
Manage incentive payments
Manage account reviews, helping to keep our participant & researcher base healthy
Update support pages according to new product updates/processes that are released
Assist with live chat support when necessary
WORKING SCHEDULE:
Monday through Friday 9AM-5PM (in your timezone)
LOOKING FOR SOMEONE WHO IS:
Self-starter with a positive attitude
Always a team player
Likes people and has a heart for support
Empathy for our users and desire to go above and beyond
Thrives in a fast-paced, always changing startup environment
Organized and thoughtful
Enjoys problem-solving
REQUIREMENTS:
1 year of experience in a customer-facing support role
Experience providing support in a written format (email, live chat, etc.)
Experience responding to customer support tickets & chats with a high volume
Experience/working knowledge of Zendesk is a plus!
Excited about the prospect of owning a role within a growing company
Strong problem-solving skills and comfortable with ambiguity
Bachelor’s Degree Preferred but not required.
Candidates must have a United States address and be authorized to work without any Visa sponsorship.
Benefits
Competitive base salary of $44.5k
Annual performance based bonus compensation
Equity options
100% premium covered medical & dental employee coverage
Annual membership to One Medical Group & Talkspace
4 weeks of PTO to start + accrue an additional day each year
Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered.
Flexible, paid parental leave
401k with $200/month employer contribution
$250 office setup stipend (in addition to computer provided)
$500 annual learning & development stipend
$50/month work from home stipend
Awards for 360-degree recognition, work anniversaries, & birthdays
1-2 team retreats per year (virtual and in-person options)
APPLY HERE
by twochickswithasidehustle | Nov 11, 2022 | Uncategorized
Representing clients on a variety of projects via inbound/outbound telecommunication.
This is your opportunity to join Ashfield, represent a top biotechnology company.
What’s in it for you?
Temporary Project with opportunity to interview with other teams internally
Competitive compensation
Generous performance-driven Incentive Compensation package
Competitive environment with company wide recognition, contests and coveted awards
Key Objectives:
• Maintain excellent quality standards for all client programs; adhere to program guidelines. Accurately transcribe and data enter information required by individual programs and correctly capture in specific program databases.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization.
• Exhibit highly effective transcription and data entry skills meeting or exceeding productivity expectations.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
• Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels i.e. Fax, Chat, eMail, etc.
• Perform intake of cases and capture all relevant information in the Case Management system
• Ensure all support requested is captured within the Case Management system and routed to appropriate next step using decision tools and reference guides
• Ensure timely and accurate processing of requests including reviewing source documentation
• Escalate complex cases, when appropriate
• Maintain excellent quality standards for all client programs; adhere to program requirements and guidelines.
• Accurately transcribe and document information received via form into client databases
Job Holder Specification:
• High School Diploma required
• Bachelor’s degree or equivalent work-related experience preferred.
• Excellent verbal, written and listening communication skills.
• Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes preferred.
• Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors.
• Proficiency with Word and Excel
• Analytical thinking, problem solving and decision making.
• Ability to multitask and manage multiple parallel projects with strong time management skills
APPLY HERE
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