by twochickswithasidehustle | Jan 9, 2023 | Uncategorized
Position description:
This is a remote opportunity.
Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.
Responsibilities:
– Handle customer inquiries and complaints via online chat
– Provide information about the products and services via online chat
– Troubleshoot and resolve product issues and concerns via online chat
– Document and update customer records based on interactions via online chat
– Develop and maintain a knowledge base of the evolving products and services
Requirements:
- Excellent customer service skills and ability to work in a fast paced environment
- Must have your own computer or laptop with a webcam, microphone, and external mouse
- Computer must have a minimum of 8 GB of RAM, 64bit Operating System, and 8th Generation Intel Core i3 equivalent or higher
- Quiet, dedicated work space free from distractions
- Able to attend 5 weeks of remote training, Tuesday – Saturday between the hours of 11:00 AM – 7:30 PM EDT
APPLY HERE
by twochickswithasidehustle | Jan 9, 2023 | Uncategorized
About Us
At Sitel Group®️ we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products, we invest in YOU by covering the cost of your insurance license, so that you can provide support to customers of some of the world’s most well-known insurance brands.
This is a great opportunity for you to learn, lead, and grow. We invest in our people by providing paid training and the opportunity to take the multi-state insurance license. Grow with us! All our calls are inbound calls only- no cold calling.
At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace
Required qualifications, skills and experience :
Must have a Highschool Diploma (or GED)
Ability to use a dual-monitor PC with several tools and systems for an extended period of time
Comfortable supporting customers and interacting with peers in a technology-driven environment
Availability to work a full-time schedule (includes variable shifts such as morning, nights, weekends, and applicable holidays)
Nice to have (but not required):
Experience supporting customers through chat, email, and phone communications
Previous contact center experience
History with payment processing systems and financial services
Job Summary
Join the Sitel Group Team by assisting our Tax Software line of business as a Chat Agent! This position focuses on driving customer interactions through inbound & outbound chat / email communications. This is a Seasonal (Temporary) position and is Virtual-Work at Home.
Drive customer support through digital communication – chat & email – using various channels and tools
Respond to customer inquiries with a focus on providing a solution to the specific issue
Help customers understand the services offered and discover which features will benefit their needs
Troubleshoot access to online services through password resets
Meet or exceed performance expectations in regard to customer satisfaction and other related metrics / KPIs
About the Benefits
Pay: $15/hr
• Employee Assistance Program (EAP)
• 100% Paid Professional Training
• Employee discounts
• Referral bonuses
• SitelFit wellness program
• Educational benefits
Your Impact at Sitel Group®
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
• GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.
As a trusted global employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying*, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from [email protected] for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!
APPLY HERE
by twochickswithasidehustle | Jan 9, 2023 | Uncategorized
Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (e.g., Facebook and Instagram) and Email.
What we’re looking for in Chatdesk Experts:
– Tech-savvy
– Detail-oriented
– Must be 18 years or older
– Must have Desktop/Laptop with good internet connection
– Available to work 2 or more hours per day on Chatdesk
We need some information to get started.
APPLY HERE
by twochickswithasidehustle | Jan 8, 2023 | Uncategorized
Trustmark Benefits
This is a part-time temporary remote position and will require 29 hours/week.
Summary: The primary objective of this position is to data enter daily premium remittances and validate the deposit is balanced within the Consolidated Billing System. Other responsibilities include the preparation of invoices to external vendors/carriers, tracking the payments, and follow-up on past due accounts.
This individual is the primary contact for external customer correspondence and inquiries (fax, mail, email) to research and provide customers with information and works with the Billing Team on the processing of change requests or other information/data entry requests.
Responsibilities include:
- Daily premium deposit data entry and validation of balanced debits to Consolidated Billing System.
- Audits incoming checks to verify premium is received direct from clients or by approved external Third-Party Administrators.
- Primary contact for external customer correspondence or inquiries (fax, email, mail) to respond, research and provide customers with information.
- Answers phone calls from internal and external customers.
- Assists billing department team with customer service duties, including generating past due calls, change processing, and other information requests or data entry requests.
- Prepares monthly invoices for external vendors/carriers based on queries/report data provided.
- Collates invoices/reports to mail or email to external vendors/carriers.
- Scans/remote deposits external vendor/carrier payments to bank.
- Data enters external vendor/carrier payments and tracks past due payments.
- Communicates with internal and external customers related to past due vendor/carrier payments and logs information.
- Acts as subject matter expert to assist with training and mentoring for on-boarding of new staff members within the clerical function.
- Assists with preparation and confirmation of off-site documents for destruction according to retention policy.
- Other duties as assigned.
Qualifications:
- A minimum of 1-2 years of general accounting experience is required.
- Excellent data entry skills
- Basic mathematical skills
- Excellent Business Communication Skills (verbal and written)
- Proficient Use of Microsoft office (Word, Excel, Outlook)
- Excellent Organizational skills
- Detail Oriented with multi-tasking abilities
- Team Player
Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA, and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
APPLY HERE
by twochickswithasidehustle | Jan 8, 2023 | Uncategorized
Zelis Healthcare
Key Responsibilities:
- Responsible for entering medical claim forms (i.e. HCFA-1500/UB-04) into in-house database, vendor web tools, etc.
- Serve as back-up for converting documents to PDF files.
- Performs other related responsibilities as assigned.
- Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
Technical Skills / Knowledge:
- Has basic understanding of key medical claims billing information that is required for entry into CMS and where that can be found on claim forms (i.e. HCFA-1500/UB-04).
- Detail oriented and ensures accuracy when entering information from a claim, eliminating future delays and errors related to typo’s or missing information.
- Computer proficiency and technical aptitude with the ability to utilize CMS and MS Office applications
- Thorough knowledge of company and departmental policies and procedures
Independence/ Accountability:
- Requires close daily supervision
- Ability to follow detailed instructions on assignments
- Regularly reviews goals and objectives with supervisor
- Must have professional manner and respect the confidentiality of administrative matters and files
- Ability to manage and prioritize multiple tasks
- Ability to work under pressure and meet deadlines
Problem Solving:
- Recognizes deviations from expected observations
- Calls attention to results that require analysis
- Completes work in a timely fashion
- Outstanding ability to multiplex tasks as required
- Attention to detail
Leadership Activities:
- Regularly attends and participates in departmental meetings
- Must be proactive to ensure proper follow up and completion of projects
APPLY HERE
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