by twochickswithasidehustle | Jan 28, 2023 | Uncategorized
Description
is a multi-channel order management app that helps ecommerce merchants automate, organize, and control their order fulfillment process. Our customers include new and established merchants in ecommerce, fulfillment companies managing stores for their clients, and internationally-recognized people and brands—to name a few.
About Us:
We view customer support as essential to making a good product. The problems and questions our customers bring to us are what create the foundation of every project we work on, so we are all involved in support in some way. This allows everyone in our company to be in tune with our customers and knowledgeable about our product and the way it’s being used.
We are committed to diversity and inclusion. We are serious about everyone on our team feeling safe, comfortable, heard, and valued at work.
We are self-funded. We are committed to growing responsibly and working creatively within the constraints of our own progress. Our goal is to make a useful, accessible product based on the needs of our customers, not the demands of investors.
We believe that remote work is the future. Being a remote company offers us the ability to connect to a team of people from all around the world. We also understand that each person has their own unique approach to their workflow and we trust our employees to manage their own time within their set working hours while keeping in mind that Support does include time-sensitive work.
We believe in quality, not quantity. We don’t use metrics or KPIs to measure the success of our teams. While productivity and response times are important, providing stellar support and empathy to our customers is the priority.
We are generous. We teach and learn from each other on a daily basis. Decisions are often made collectively based on the wisdom and experience we each bring to the conversation.
About the Role
This is a full-time customer support position. We primarily communicate with our customers through email.
This isn’t your typical support role. Order Desk is a technically robust and highly customizable app where gaining proficiency takes time. Our approach to support takes experimentation and thinking outside the box as each customer we talk to has a unique problem to solve. A normal support ticket here is equivalent to an escalations ticket at another company, so if you love a challenge and you’re inherently curious to know more, this is the job for you.
Order Desk is committed to breaking structural barriers within our hiring progress and driving fair hiring practices in our workplace. Women and underrepresented minorities (URMs) continue to be underrepresented within our industry. Research has shown women and people of color disproportionately do not apply for jobs where they do not meet 100% of the “requirements.”Regardless of whether or not you identify as one of these groups, if you meet most of the requirements and this role aligns with your career goals, then we encourage you to bet on yourself and apply!
About You
You love to read and your analytical and written skills are top-notch.
Obstacles are not roadblocks to you; they are challenges to be figured out. You’re a problem solver who likes to find solutions rather than wait to be told what to do.
You’re not afraid to ask questions, are comfortable admitting your own limitations, and see your gaps in knowledge as opportunities to grow and not flaws.
You’re comfortable finding your way around a new software program.
You’re someone who can be self-directed and thrive in a remote environment.
You appreciate the balance between fun and professionalism.
You’re collaborative and thrive on sharing your thoughts, ideas, and problem-solving strategies with a diverse team.
Requirements
A minimum of 2 years of experience in technical customer support. Bonus points if you’ve already worked in SaaS and/or a remote role!
A minimum of 2 years email support and/or creative writing experience.
Extensive experience troubleshooting complex software issues.
Experience with research, data collection and analysis.
The ability to concisely explain technical concepts in a non-technical way and a passion for meeting customers where they are in their tech knowledge.
Fluency in both written and spoken English.
The ability to work during Pacific Standard Time (US) hours, regardless of your physical location.
Preferred Skills
Experience troubleshooting APIs, JSON, and utilizing application log analysis.
Sound knowledge of key data flow/transfer protocols such as SFTP and FTP.
Experience with rule-based automation.
Benefits
This is a full-time position. The salary for this role is $55,000 USD/year.
Our international team members are hired as contractors but considered full-time, permanent members of our team.
Non-US-based employees are responsible for their own tax and statutory deduction payments.
All team members get 3-4 weeks of flexible paid time off per year, six paid national holidays, a technology upgrade program, access to wellness and health services, and profit-sharing. When our company is successful, we all share in that success.
We get together in person once a year for a company retreat.
To Apply
We are not expecting a cover letter and would rather you spend time answering the questions we have listed. There are a few steps to our application process:
Application Questions
Follow-Up Questions
Skills Test
Video Response
Interview(s)
If you are moved to the next round, we will contact you to let you know next steps.
This process usually takes a few weeks (approximately 3-4) from start to finish, so we appreciate your patience while we review each application. By the conclusion of this process, we will follow up with everyone who applied.
We have two anticipated start dates:
Monday, March 27th and Tuesday, May 30th.
If offered the position, your start date will be determined by your availability and our staffing needs.
APPLY HERE
by twochickswithasidehustle | Jan 28, 2023 | Uncategorized
Job Summary
The Account Protection Department, commonly referred to as the Fraud Department, is the area of the business that manages fraud reporting, investigation and resolution related to consumer complaints and disputes of fraudulent activity on our PLCC and Co-brand credit card accounts. Account Protection Deposit Investigators are be responsible for monitoring, processing and responding to fraud related inquiries, pended fraud evaluations (applications) and confirmed fraud claims for Deposit accounts. In addition, the Deposits Investigators are responsible for completing fraud cases on Commercial Card programs. The Investigator, utilizes various fraud detection tools to review and verify customer behavioral activity, thereby minimizing potential losses and reducing risk. Opportunities are achieved through reviewing and verifying information on existing accounts, receiving inbound and making outbound investigative phone calls to cardholders. Position requires proactive decision-making skills and excellent problem solving. The Deposit Investigator plays a key role in contributing to profitability and retaining customer loyalty while minimizing credit loss resulting from fraud.
Job Description
Essential Job Functions
Deliverables – Monitor fraud reporting and take appropriate action. Set up, Investigate, manage and complete fraud claims within required timeframe. Escalate if applicable to appropriate supervisor/manager for proper resolution (if applicable).
Customer Service – Receive incoming and make outgoing investigative and verification phone calls to customers to minimize fraud losses and risk exposure. Receive incoming calls from our consumers with pending fraud cases to provide updates. Provide courteous and professional service to customer, even in potentially escalating situations, representing Comenity/Comenity Capital in the most positive manner always. Demonstrate outstanding Verbal and Written Communication skills when working with internal and external partners via Microsoft Outlook and by phone.
Fraud Research, Review and loss reduction – Perform fraud review and verify customer activity and identify potential fraud. Receive incoming and make outgoing phone calls. Process pended fraud evaluations (applications). Review, process and respond to fraud related mail inquiries.
Documentation- Demonstrate procedural knowledge by properly documenting account in Synapsys and Alloy programs. Maintain up to date knowledge of current fraud trends and perform other duties as assigned.
Reports to: Account Protection Supervisor
Working Conditions/ Physical Requirements: Normal office environment
Direct Reports: None
Minimum Qualifications:
High School Diploma or GED or equivalent education
Six months or more experience within Account Protection
Preferred Qualifications:
Prior experience working with Consumer Deposit or Commercial accounts
Pay Range:
$18.00 – $24.00
The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.
Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates, both full time and part time, can immediately enroll in Bread Financial’s 401(k) plan.
All associates receive 11 paid holidays. Full-time hourly associates receive two grants of Paid Time Off (“PTO”) in January and July based on their service date and scheduled hours, whereas newly hired full time hourly associates in their first year of employment receive a prorated PTO grant on their 61st day of employment based on the month of hire and scheduled hours. Associates will receive a payout of any unused PTO, up to 40 hours, paid out in the next calendar year. Hourly associates receive 72 hours of Paid Sick Leave per calendar year and pro-rated in the associate’s first year of employment.
Hired associates will be able to elect to purchase company stock during offering periods in June and December.
APPLY HERE
by twochickswithasidehustle | Jan 28, 2023 | Uncategorized
Grow and lead among an award-winning and extraordinary organization that’s dedicated to providing premier service and delighting members, 24/7/365. It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.
We make a difference in the lives of millions; that’s something we can be proud of.
Compensation for all positions is competitively higher than the current marketplace. Simply put – we pay more. We also offer a competitive benefits program, designed to support employees and their families across all dimensions of health including medical, dental, vision, life, disability, 401(k) and paid holidays/time off for eligible employees. You can earn even more through referral bonuses. Achieve your potential and grow your career at NationsBenefits.com/Careers.
Role and Responsibilities
A Quality Assurance Auditor will monitor, rate and coach Member Experience Advisors call handling performance to ensure the highest level of quality and expectations are achieved.
Monitors and measures the quality of inbound and/or outbound calls for Member Experience, BPO, Provider and Members Services areas of operations.
Report daily, weekly, and monthly quality score results to QA Management, operational stake holders, and corporate management upon request.
Provide detailed feedback and performance related recommendations necessary to ensure quality performance.
Participate in scheduled internal call calibration sessions with leadership and/or operational stakeholders to ensure the feedback and continued skill development goals are achieved.
Work in conjunction with training and onboarding leadership to ensure QA requirements with new hires, and call handling processes for new programs and/or changes to existing programs meets performance expectations.
Participate in review meetings including the development information on quality performance.
Contribute call feedback, scorecards, and recorded calls for client calibration sessions to ensure program compliance and balance on the program.
Ensure notification to MEO Leadership on any quality equipment and/or software that impedes the delivery of exemplary surface or impacts service level agreement requirements.
Facilitate coaching sessions with agents on call performance.
Seek knowledge to improve individual skills and knowledge in delivering positive and constructive feedback.
Maintain positive, consistent, and effective communication with agents, peers, and all levels of leadership throughout the Organization.
Maintain positive, timely, and professional communication with management to ensure client goals and objectives are achieved.
Perform other duties based upon business demands as assigned.
Qualifications and Education Requirements
High School Diploma or equivalent required.
BS degree preferred.
2-3 years customer service call center environment strongly preferred.
2-3 years Experience in call quality assurance monitoring and coaching experience required.
Preferred Skills
Highly PC proficient
Attention to detail and quality-oriented
Multi-task oriented
Exposure and/or interest in healthcare products and outcomes
Ability to remain highly motivated in a fast-pace, multi-faceted environment
Analytical thinker and problem solver
Excellent listening and interpersonal skills
Confident, approachable, and positive attitude
Excellent oral and written communication skills
Demonstrates personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)
Hours of operations are: Starting from 12:00 PM (Noon EST) to 8:30 PM (EST).
APPLY HERE
by twochickswithasidehustle | Jan 28, 2023 | Uncategorized
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers!
Job Description
Cash App knows that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual dedicated to providing world-class support by exceeding expectations through each interaction with Cash App customers.
In this role, you will work with customers to assist them through challenging risk experiences, a critical moment for Cash App and our customers. You will educate customers on risk issues and actions centered around Cash App transactions with a primary focus on high-risk transactions. You will be empowered to assist customers by leveraging strong de-escalation skills and leaning on high-performing team members to ensure correct decisions are made and our customers feel supported.
Risk Operations services Cash App and its customers from onboarding, through real-time transaction monitoring, to dispute processing and also maintain internal and external relationships with key service providers.
Main Workflows
Researching and filing Card Disputes
Challenging Peer to Peer Disputes
Reconciliation of Card Disputes
Fraudulent ACH research and filing
Responding via email to all customer dispute inquiries
Measuring Success
Expectations of 50-60 Customer Cases resolved a day
Cases addressed within 10 business day SLA for all queues
Maintaining all cases to be challenged are 3 days out or more
Weekly Quality Assurance maintaining or exceeding 90%
Essential Functions & Responsibilities:
Assist Cash App customers and internal partner teams with risk related inquiries, including customer on-boarding, account reviews, fraudulent and other high-risk activity, account takeovers, and disputes
Conduct customer due diligence (CDD) and enhanced due diligence (EDD) to ensure authenticity, completeness, and accuracy of information and documentation provided by customer
General knowledge of banking and alternative payment channel operating rules
Investigate dispute claims and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
Understand charge-offs involving fraudulent activity and provide resolution to prevent future cases
Investigate fraud notifications to protect the institution from high-risk activity related losses and improve customer experience
Collaborate and escalate complex cases with team members for guidance/assistance as appropriate
Respond promptly and exercise exceptional communication skills in an effort to optimize each contact
Effectively manage cases and communication using Salesforce Service Cloud
Utilize strong de-escalation skills to assist customers in need
Meet or exceed established service level agreements and guidelines
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Understand bank operations, industry trends & best practices, and the rules and regulations that drive the fintech industry
Qualifications
Financial services or banking industry experience
The ability to quickly adapt to new situations and thrive in a fast-paced environment
Superb attention to detail
Excellent time-management skills
A desire for self-improvement of skills through direct leadership and peer feedback
A passion for engaging with Cash App customers and being a Voice of the Customer
Strong analytical, organizational, written and verbal communication skills
Must be flexible with schedule and have the ability to work non-traditional shifts, including evenings and weekends, as well as some holidays based on business needs.
APPLY HERE
by twochickswithasidehustle | Jan 27, 2023 | Uncategorized
AQuity Solutions
Position Description:
Imagine if there was a chance to step into a career that allows you to understand what it takes to become a healthcare practitioner working directly with a Physician 1 on 1. As one of Aquity Solutions Virtual Medical Scribes you have the chance to do just that!
Every day you will get to enjoy paid shadowing with a provider and see what it takes to analyze, document, and diagnose a patient. You will understand how a physician approaches a patient visit, how to interpret symptoms, and learn how to help each patient by observing a physician in real time. All the while, you get to work in the comfort of your own home allowing for a more flexible and fluid schedule!
As one of Aquity Solutions medical scribes, you become a physician’s direct personal assistant helping physicians all across the nation! You will become the critical link for the physicians to handle all of their electronic medical records patient to patient. You will get to interpret and document the doctor patient visit and the clinical charting of each patient in its entirety.
YOU WILL…
- Have a Competitive Wage and Benefits!
- Work Directly with Physicians Gaining Valuable Clinical Charting Experience
- Network Directly w/Physicians
- Draft HPIs, PEs, ROSs, and Analyze Lab Reports
- Provide EHR Charting Support Directly for Physicians as a Charting Assistant in Real Time
Requirements…
- Have Recent Experience as a Medical Scribe, Medical Assistant or Medical Transcriptionist OR; Have completed courses or training in Anatomy and Physiology and Medical Terminology and have a strong desire to be trained as a Medical Scribe
- The ability to work from home and a secure reliable internet connection at home.
- Availability Monday through Friday during outpatient office hours between the hours of 7 A.M. – 7 P.M. EST or PST.
- Minimum 3 shifts a week Monday – Friday with the ability to work an 8 to 9 hour shift time each week between the hours of 7 A.M. – 7 P.M.
- Minimum of 10 months of employment with us.
- Strong computer, typing, and listening skills.
- Ability to type 45 – 50 wpm or more.
- 18 years of age or older.
- Authorized to work in the United States.
- Currently live within the borders of the United States.
IT WOULD BE AWESOME IF YOU ALSO…
- Have a training certification in an EHR/EMR (Epic, Cerner, Athena, etc.)
- Specialty experience in EHR documentation with outpatient clinics
- Strong leadership skills
- Planning on going into medical, physician assistant, or nursing school in the future
- Looking for a potential career!
- Good understanding of technology and how it integrates with the medical industry
- A passion for healthcare
- You would like to work from home
- Able to balance school and work
A LITTLE MORE ABOUT US…
- This is a work from home position with a large opportunity for growth!
- We offer a competitive wage and benefits
- Our top-notch benefits package includes medical, dental and vision coverage, short-term and long-term disability, 401K savings plan, and paid-time-off.
- We are an Equal Opportunity Employer.
APPLY HERE
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