by twochickswithasidehustle | Feb 8, 2023 | Uncategorized
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Detection & Investigation Analyst Lead within PNC’s organization, you will be based in Cleveland, OH or remote. This is a remote position that can sit within the PNC footprint, although it may not be available in all jurisdictions. There is limited expectation for regular in person, in office activities.
Job Description
Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.
Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.
Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
Competencies
Anti-money Laundering/Sanctions Policies and Procedures – Knowledge of and ability to prevent or report money laundering and Sanctions-related activities in banking and financial services industry.
Business Ethics – Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct; ability to demonstrate ethical behavior in diverse situations.
Business Process Improvement – Knowledge of and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Fraud Detection and Prevention – Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
Information Capture – Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Operational Risk – Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.
Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Standard Operating Procedures – Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Work Experience
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Base Salary: Commensurate with skills and experience.
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected].
The Human Resources Service Center hours of operation are Monday – Friday 9:00 AM to 5:00 PM ET.
APPLY HERE
by twochickswithasidehustle | Feb 8, 2023 | Uncategorized
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
The Cash Posting Coordinator is charged with the cash posting activities related to services provided by LifeStance Health and associated clinical practices. The coordinator will work collaboratively with team members and leadership to ensure that billing practices are complete and accurate. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment. This position is a remote role with the ability to sit within any US locality where LifeStance is represented.
The pay for this position ranges from $18.00 to $21.00 per hour. We offer full benefits (medical, dental, vision, life, STD, LTD), 401k with match, paid parental leave, paid time off, holiday pay, EAP and more.
RESPONSIBILITIES
-Maintain current information on correct and lawful practices for billing payers
-Participate in the daily and monthly bank reconciliation
-Post payments electronically (ERA/EFT) and manually (paper/lockbox)
-Utilize website to pull remittance advices and download 835 files
-All other duties surrounding posting of insurance and payment posting (ERA Screen clean, organization of bank spreadsheets, etc.)
-Follow established policies and procedures to safeguard collection
-Work with Clinical Offices and Collectors to ensure accuracy of claims
-Support leadership with daily, weekly monthly reporting needs as required
SKILLS & EXPERIENCE
-High school diploma or GED equivalent required
-1+ years of medical facility or medical office billing experience
-Proficient in Microsoft Office products; intermediate skills in Microsoft Excel preferred
-Ability to work both in a team environment and independently
-Experience with automated billing systems preferred
-Experience with training in business office activities is preferred
-Familiarity with insurance companies, Medicare, and Medicaid
-Familiarity with bank lockboxes and daily bank reconciliation
-Qualified candidates must be legally authorized to be employed in the United States
-LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
-Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion – We care for people unconditionally and act with empathy always.
Building Relationships – We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference – We respect the diversity of every individual’s lived experiences.
APPLY HERE
by twochickswithasidehustle | Feb 8, 2023 | Uncategorized
ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater’s corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We’re backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
This Workforce Management Scheduler position will be an integral part of the Customer Service Team. The Workforce Management Scheduler will work closely with the management team to monitor and report on all things related to scheduling, adherence, forecasting, and efficiency on-site and at our outsource partner centers. We are looking for a team player, who will work with the other members of Management and Supervisors to help drive, document and measure processes, and constantly strive for improvement. This person will have a great head for numbers, be able to pivot and respond to change quickly, as well as communicate needs and recommendations to higher management.
In addition, we are looking for someone who will embrace and embody our culture of Insane Helpfulness, Transparency, and a Work Hard/Play Hard mentality. If you love to work hard as a team, find technological solutions for customer problems, and end the day with a Nerf gun fight, you are exactly what we are looking for.
What you’ll do:
Play a critical role in the daily performance management of our rapidly growing Customer Service team through quick and effective communication and decision making.
Monitor and maintain performance goals through the use of real time monitoring systems, including time off management.
Broaden awareness of call center leaders through ongoing, on time communication – anticipating solutions before the question is even asked.
Provide complex analysis and reporting in a clear and specific way tailored to the audience
Recognize scheduling gaps and implement innovative solutions to maximize efficiency; own it, figure it out and see it through to fruition.
Partner with short term and long term forecasters to collaborate on staffing plans; use historical data, trending and future impacts to make the right decisions for our business and people.
Produce short-term and intraday staffing plans by coordinating off-phone agent activity scheduling, and optimization of schedules.
Participate in and lead meetings with stakeholders as required to manage staffing plans and performance
You have:
Minimum 2 years call center experience and 1 year WFM experience
Experience maintaining WFM software application: Teleopti/Calabrio experience preferred
A track record of translating complex information or data into real world applications.
Strong time management skills and a desire to work both independently and as part of a team.
Even stronger organizational skills, and ability to adapt quickly to business needs.
An insanely helpful attitude
Nice to have: A background in excel
An eagerness and willingness to give and receive feedback, because we all love learning from each other
A sharp mind, a soft heart and a large funny bone
The national cash compensation range for this role is $44,000-59,000* Per Year
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.
APPLY HERE
by twochickswithasidehustle | Feb 8, 2023 | Uncategorized
Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.
As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
We are looking for you to bring your experience in customer service and support to GiveGab to go beyond just assisting our clients and help them achieve success. We need someone that lives to provide excellent service, as this position is typically the first and often the only personal interaction the user will have with the product. We also need someone who is technical enough to understand and address product issues. This role requires excellent interpersonal communication skills and reports to the Manager, Customer Support. This job is an entry-level, hourly position, with opportunities for advancement.
Areas of responsibility:
Provide front-line support by responding effectively to client needs and questions, both technical and non-technical through email, phone, and chat support lines (Primary responsibility)
Work with customers to help them be more effective at fundraising and engaging supporters on GiveGab’s platform
Collect feedback about the product and our value proposition, and provide that feedback through the proper channels to other teams at GiveGab to help continually improve the platform and our offerings
Create product documentation that will help clients achieve success
Contribute to GiveGab’s online, self-service Help Center
Provide testing and product feedback to GiveGab’s product teams
Cater to the needs of our Giving Day customers, nonprofits, partners, and sponsors alike
Support the Project Management team on 1 Giving Day per season
Assist the Process Coordinator with customer success processes as needed
Follow standard operating procedures for troubleshooting issues, executing processes, and finding accurate information to relay to customers
Work collaboratively with both the Customer Success team and greater GiveGab team to reach and maintain our target KPIs
Undertake additional short-term projects as needed
All other duties as assigned
Requirements:
2+ years experience in a customer-facing role
Flexible schedule that allows for some later nights and weekends during our peak seasons and 24-hour giving day events
Exceptional customer service skills and a desire to provide a truly satisfying customer service experience
Flexibility in a working environment, being able to redirect or change courses in the middle of a task to address the most pressing need
Strong multitasking capabilities to work on many chat conversations, tasks, spreadsheets, and more in a very communication-heavy environment
Comfortable in a small, fast-paced and high-growth start-up environment with a “grace-under-fire” personality when the pressure to deliver is high
Demonstrated problem solving and technical skills
Ability to internalize team needs and self-direct
Excellent verbal, communication, writing, and documentation skills
Ability to follow standard operating procedures accurately and efficiently
Positive, supportive, and welcoming attitude for all members of the team
Bonus Points:
Associates or Bachelors degree and/or relevant experience
Experience with fundraising in the nonprofit sector
A general understanding of software design and development principles
Some HTML and CSS knowledge
Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Some of our comprehensive and competitive benefits include:
Generous PTO policy
Equity for ALL regular, full-time employees from individual contributors to management – share in our success!
Up to 15 paid company holidays including some commemorating social justice events and self-care
Paid volunteer time
Resources for savings and investments
Paid parental leave
Health, vision, dental, and life insurance with additional access to health and wellness programs.
Opportunities to learn, develop, network, and connect
When we can—company-sponsored events and swag!!
We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.
APPLY HERE
by twochickswithasidehustle | Feb 7, 2023 | Uncategorized
HealthMark Group
COMPANY:
HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology supported by OTech, to HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.
JOB DESCRIPTION:
Location: Remote
HealthMark Group is growing and looking for bright, energetic and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company.
Our Audit Coordinator role involves entering data from various sources into the company computer system for processing and management. A candidate working in data entry will need to efficiently manage a large amount of information that is often sensitive or confidential.
Type of Role: FULL-TIME
Entry level job duties include but not limited to:
- Preparing and sorting documents for data entry.
- Manipulating and deduplicating excel lists.
- Identifying client and patient matches within our computer system.
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
- Resolving discrepancies in information and obtaining further information for incomplete documents.
- Reports directly to Quality Control/Data Entry Manager Team Lead and ROI Manager
- Completes Data Entry of all requests
- Records any relevant notes on specific requests for further/proper handling throughout the request life cycle
- Identify and accurately classify each request
- Uphold HealthMark Group’s values by following our C.R.A.F.T.
- Work quickly to meet the high-volume demand
- Must dedicate at least 20 hours per week
Requirements:
- Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
- Attention to detail
- Knowledge of grammar and punctuation
- Ability to work to time constraints
When applying, it would be greatly appreciated if you would complete the assessment screening process. This helps us to set candidates apart and make more informed decisions.
Pay- 15-16.00 per hour
APPLY HERE
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