by twochickswithasidehustle | Feb 18, 2023 | Uncategorized
Location: Remote
Job Type: Contract
Compensation Range: $35 – 70 per hour
Our client is looking for a Social Media Content Creator for a full time role. In this role you will create trending content across multiple platforms, from Twitter memes to TikTok videos. The ideal candidate is a strong storyteller and culturally-attuned creator.
Responsibilities:
Use & Create on social media daily.
Demonstrate passion, curiosity, and experience in making creative content on social media platforms: Twitter, TikTok, Instagram, YouTube, etc.
Make relevant content across all platforms and apply skills in at least one if not all of these: design, video editing, social media copywriting.
Collaborate internally to source, ideate, and co-create original content purpose-built for social channels while ensuring proper support of core business initiatives.
Work with a wide range and quality of video & static imagery – turning them into content assets built for individual platforms and audiences.
Research industry best practices and techniques to continuously improve our overall social media marketing efforts.
Qualifications:
At least one year of relevant experience.
Extensive knowledge and mastery of social channel mechanics, best practices, and building engagement (YouTube, Twitter, Instagram, TikTok).
Must have portfolio.
NFT/Web3 Knowledge.
Skills:
Social Media Platforms (1 year of experience is preferred)
Social Media Content (1 year of experience is preferred)
NFT
Twitter
TikTok (1 year of experience is required)
APPLY HERE
by twochickswithasidehustle | Feb 17, 2023 | Uncategorized
Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction.
In this position, you will help our teams achieve consistent service that ‘wows’ our customers by reviewing customer interactions, holding the team accountable to high performance standards, and providing coaching. You will grade interactions with customers to determine if customers received genuinely helpful service. Your call and chat reviews will help our team improve through feedback and accountability. Your assessments and helpful comments will allow team members to grow and thrive within their roles and will help give our customers a consistently exceptional experience.
Responsibilities
Review inbound and outbound calls for teams for quality assurance according to our metrics
Review chat logs for team members for quality assurance.
Provide coaching to individuals and/or team based on call/chat reviews
This is a fully remote position. It is not a flex-time position – it is consistent dedicated work during scheduled hours.
Requirements
Ability to make thoughtful decisions
Active listening skills
Appreciation for research
A good balance of left and right-brained thinking
Can hold people accountable to high standards
Strong attention to detail with a precision-mindset
Must have high-speed internet, a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)
Benefits
Competitive compensation, DOE
Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
Paid educational and professional development training
Work-from-home (remote)
All computer equipment and training are provided
About Us
Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:
Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
Prioritizes a harmonious win for customers, team members, the company and the environment.
APPLY HERE
by twochickswithasidehustle | Feb 17, 2023 | Uncategorized
Basic Information
Ref Number Req_00102755 Primary Location Home Office – United States Country United States of America Job Type Support Positions Work Style Remote
Description and Requirements
Part Time Ecommerce Analyst Associate.
Description.
TELUS International is looking for a part-time work-from-home shopper to shop at a wide variety of online retailers and collect a range of detailed data about every aspect of the experience – from buying products, to contacting customer service, to returning products.
Work location: Work from home within the United States
Work schedule: Part-time, 5h/day during core hours 7am – 6pm (M-F)
Job duration: 6 to 12 months with a possibility of extension
Additional Job Description TELUS International is looking for a part-time work-from-home shopper to shop at a wide variety of online retailers and collect a range of detailed data about every aspect of the experience – from buying products, to contacting customer service, to returning products.
Language Reference
English
APPLY HERE
by twochickswithasidehustle | Feb 17, 2023 | Uncategorized
About the job:
Hims & Hers is seeking an experienced Quality Assurance Contractor – Rx and Warehouse – who will have the responsibility of creating and implementing quality standards for Hims products. The position will focus on driving continuous improvement efforts that benefit and delight Hims customers. The QA Contractor will provide support for and report to the Senior Quality Assurance Manager and will work with external manufacturers and suppliers to ensure products are produced to Hims standards.
Responsibilities:
Support the execution and implementation of a Corporate Quality Management System (QMS) software.
Utilize the Quality GAP analysis to implement short and long-term Quality goals and objectives.
Prepare and analyze product quality complaints and adverse event data to examine trends and estimate uncertain events. Reports serious or repeated failures to manufacturers, recommends corrective actions, or employs programs for overall defect reduction in products to support customer satisfaction.
In collaboration with Product Development and R&D team members, review and approve manufacturing, compounding and assembly instructions for products that are adequate inspection points for incoming products and materials.
Determine, develop and train employees on appropriate inspection points at the warehouse using AQL inspection method techniques.
Develop and review standards, policies, and procedures for all functions and departments involved with the compounding and manufacturing of Rx products and Warehouse activities.
Schedule and perform quality audits of compounding pharmacies and raw material vendors. Reports findings to the appropriate teams.
Provide expert guidance in critical quality areas for product launches, which include but are not limited to testing, documentation, ensuring compliance to regulatory requirements and warehousing principles.
Coordinate with internal team members in supplier selection, verification and validation processes.
Build an SOP library for core quality processes for Rx products and warehouse activities.
Required Qualifications:
5+ years of Quality Assurance experience in Pharmaceuticals, Compounding and Warehouse activities.
BS in Chemistry or equivalent science field. Masters degree is a plus.
Quality Assurance certifications are a plus.
Energetic, highly self-motivated and able to work efficiently and productively in a rapidly-growing and fast-moving company.
Strong ability to evaluate processes and to facilitate effective change.
Excellent cross-functional collaboration, communication, and interpersonal skills.
Strong project management skills.
Ability to work independently to support quality goals.
Proficient in writing and oral presentations.
Ability to travel as needed approximately 25% of time.
APPLY HERE
by twochickswithasidehustle | Feb 17, 2023 | Uncategorized
JOB DESCRIPTION
VXI is seeking an enthusiastic and passionate Chat/SMS/Messaging Process Strategist to join as an important member on the CX Advisory team.
In this role you will raise the bar on global chat, messaging, and SMS customer service experiences for VXI clients’ customers. Your goal will be to design and build a chat/messaging/SMS strategy for VXI clients’ customers that is focused on an effortless experience and high-resolution rates. You will start each client engagement by conducting a gap assessment of each channel to determine any areas of opportunity to improve the overall customer and agent experience. You will then help design the future state experience by fixing broken features and/or processes, helping to solve CSAT/NPS problems, devising escalation procedures and more.
You will dive deep into the day-to-day customer support questions and complaints across chat, messaging, and SMS, while at the same time, think strategically about connecting the dots between channel pivoting, creating a 360-degree view of the customer, and the overall agent experience. This role requires creativity, strategic thinking, and operational excellence. Ideal candidates will be comfortable with leading chat, messaging and omnichannel software tools, CRM systems, knowledge base tools, virtual assistants/chatbots, and appreciate the importance of research and gathering data insights. The ideal candidate must possess a high comfort level working with cross functional partners and a have a highly strategic and analytical mindset.
ORGANIZATIONAL PLACEMENT:
Reports To: Digital Channel Practice Leader
PRINCIPLE DUTIES & RESPONSIBILITIES
Devise and implement a chat/messaging/SMS customer support strategy that includes both a current state and future state roadmap.
Be a subject matter expert on chat/messaging/SMS and provide guidance on strategies for supporting customers for both service and sales contacts to VXI clients and internal operations stakeholders.
Conduct gap assessments and create recommendations for continuous improvement based on a deep understanding of chat/messaging/SMS metrics and data analysis
Uses data to continuously improve performance, identify knowledge gaps, and determines root causes for bottlenecks
Review and provide recommendations on existing standard operating procedures as well as develop brand new ones for chat/messaging/SMS.
Help establish KPIs/goals in the SOWs of the clients and create processes that will help our internal operational stakeholders meet or exceed those goals. Ensure those processes get the proper training.
Help to create the training materials for chat/messaging/SMS channels and/or processes and procedures
Develop chat/messaging/SMS escalation procedures for clients
Help to build out reporting dashboards to help clients measure success (weekly, monthly, quarterly and in-the-moment monitoring)
Partner with cross-functional stakeholders to share customer support findings for each channel such as volume, insights, observations, success metrics and voice of the customer.
Participate in QBR discussions, strategic meetings with clients.
Minimum Requirements:
Passionate about digital customer experience, specifically in the areas of chat/messaging/SMS
A great positive attitude
Excellent at building relationships with people
Strong problem-solving skills
3-5 years relevant professional experience in digital customer experience, strategy, platform management, and reporting.
Experience managing and working with chat/messaging/SMS channels
Experience using Live Person, Intercom, Live Chat, Zendesk, Salesforce Service Cloud, Twilio Flex, Amazon Connect, What’s App, Apple Business Messenger, Google Business Chat is a plus.
Strong understanding of chat/messaging/SMS metrics and why they matter.
Customer Service knowledge and the ability to dive deep into operational details.
Experience scaling chat/messaging/SMS programs, teaching and inspiring others
High degree of professional maturity, judgment, and communication.
Adept at creating processes and workflows
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
Highly organized, self-motivated, detail-oriented, and ability to work independently.
Ability to handle multiple tasks in a fast-paced environment
Strong Knowledge of Computer Applications Including: Microsoft Office, Google Chrome, and Internet Explorer.
Ability to travel up to 25% (if needed)
Bachelor’s Degree (or actively pursuing) in Business, Management, or Marketing
APPLY HERE
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