Recruiter (Contract)

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Job:

Rent the Runway is looking for a generalist Recruiter to support full cycle recruiting for key hires across the operations and corporate teams of Rent the Runway. You will quickly build and maintain partnerships with key leaders in order to understand their department structure, key initiatives and projects, evaluate talent needs, and source high-quality candidates for their roles. 

This is a short-term contract position. The contract will begin initially for 3 months, and may extend beyond that based on our hiring needs. Candidates may be remote, but will need to be able to work on an EST work schedule (~9am-6pm EST). This role will pay an hourly rate of $40-45/hr.

What You’ll Do:

In this role, you will:

  • Partner closely with hiring managers and own all aspects of the full-cycle recruiting process: defining jobs and specs, sourcing, screening, running the recruiting process, negotiating and closing
  • Develop a pipeline of active and passive candidates
  • Become quickly immersed into the culture and business needs of Rent the Runway, building relationships with key leaders in order to understand the candidate profile that will be the most successful at Rent the Runway
  • Maintain a high level of industry awareness, understanding the startup, tech, and fashion/retail landscape to keep tabs on emerging and transitioning businesses, industry news, competitive analysis, etc.

About You:

  • 3+ years of full cycle recruiting experience, ideally in for technical and/or corporate roles, and a track record of hiring exceptionally talented people
  • Experience recruiting in a startup or entrepreneurial company 
  • In-house recruitment experience 
  • Demonstrated success implementing innovative ways to attract and retain candidates
  • Excellent verbal and written communication, interpersonal, presentation, facilitation and negotiation skills
  • Proficiency using ATS systems and sourcing tools
  • Passionate about ensuring that each candidate who interviews at Rent the Runway has a unique and positive experience 

The anticipated pay rate for this position is $40 to $45 per hour. The actual pay rate offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses h

Web E-Chat Representative – US Remote

CreativeTime Solutions is seeking a dynamic and customer-focused Web E-Chat Representative to join our customer service team. The successful candidate will be the first point of contact for customers and will have direct responsibility for providing a professional, helpful, and timely service. For Web E-Chat Representative position, we expect you to be an outstanding communicator, listener, and problem solver.

Responsibilities:

  • Handle and promptly respond to customer inquiries via web chat. Aim to resolve issues in the fastest time, without compromising on quality of service.
  • Maintain comprehensive knowledge about products, services, policies, and procedures of CreativeTime Solutions. Use this knowledge to provide product information and recommendations to customers.
  • Provide feedback on the efficiency of the customer service process. Proactively suggest improvements that enhance customer satisfaction and business performance.
  • Work collaboratively with other team members to ensure the delivery of exceptional customer service. Participate in regular team meetings and share insights learned from interactions with customers.
  • Document all communication with customers with accurate and detailed notes. Report any significant customer feedback to management for further analysis and response.

Qualifications:

  • High school diploma or equivalent, with a bachelor’s degree preferred.
  • Minimum of 1-2 years of customer service experience, preferably in a digital setting.
  • Exceptional verbal and written communication skills. A positive, patient, and friendly customer service approach.
  • Strong problem-solving skills. Ability to handle customers’ issues and complaints in a calm and professional manner.
  • Excellent typing speed and accuracy. Proficiency in using Microsoft Office Suite and other software tools.
  • Ability to work in a fast-paced environment and multitask. Comfort in adapting to new technologies quickly.

Benefits:

  • Competitive compensation, including a full suite of benefits that include medical, dental, vision, and life insurance. 
  • Paid time off and vacation benefits that encourage work-life balance.
  • Career advancement opportunities. We believe in promoting from within and provide numerous opportunities for professional growth.
  • A commitment to a culture of diversity, inclusion, and respect. We value the unique perspectives and contributions of each employee.
  • Continuous learning and development opportunities. We provide training and educational resources to help you build your skills and career.

At CreativeTime Solutions, we believe in excellence in everything we do, and we believe that our Web E-Chat Representatives play a significant role in upholding these values. If you enjoy helping people and have the qualifications we’re looking for, we would love to hear from you.

Receipt Reviewer (Part-time)

Description

As a Receipt Reviewer, you will be responsible for overseeing the daily management of assigned pending sales receipt submissions. Your primary focus will be to maintain a high level of quality while ensuring a fast turnaround time of no more than 24 hours for end users. This requires balancing speed with accuracy to protect against fraudulent activity, as well as preventing backlogs of pending user submissions. Your attention to detail and commitment to consistent quality will be key to success in this role.

Goals/Objectives:

  • Initial commitment of three months, with the possibility of extension
  • 24 Hour Receipt Review 
  • Accurate Reporting 

Duties & Responsibilities:

  • Manage daily review of assigned pending sales receipt submissions
  • Maintain high quality while balancing speed of review
  • Protect against fraudulent activity
  • Ensure short wait times of <24hrs for end users
  • Prevent backlogs of pending submissions/rewards
  • Daily communication to the client’s Slack Channels to clarify discrepancies and uncover new insights

Requirements

  • Attention to detail
  • Commitment to quality
  • Ability to balance speed and accuracy
  • Problem solving skills
  • Communication Skills (written and oral)
  • Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM
  • Working knowledge of G-Suite and Microsoft Office products

System Requirements

  • At least 15mbps main internet and at least 10mbps for backup
  • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
  • Note: Back-ups should still be able to function when there is a power interruption
  • A webcam
  • Noise-canceling USB Headset
  • Quiet, Dedicated Home Office
  • Smartphone

Benefits

  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.