COA Order Processor (Remote)

Description
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

The Order Processor is part of the COA team. The Order Processor Role will primarily focus on processing orders that are pre-configured, or “clean,” and routing them to the appropriate production facility. This subset of orders should require very limited knowledge of digital print. You will field, asses, and direct all inbound calls to the COA desk. You will need to utilize all available Staples order systems, as well as understand how & who to contact at each Production Facility, to allow them to effectively answer inbound inquiries from Partners/Customers. You will work directly with the Retail store teams on orders routed to the Production Facilities. You will also be responsible for all post-production administrative responsibilities.

Get great perks.

Hourly Rate $16-$19 per hour based on experience
Generous amount of paid time
Flexible work arrangements, including remote and flexible hours
401(k) plan with a company match, full benefits plan and options, and associate resource groups
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.
Customer Service:

Excellent phone and communication skills
Primary team fielding inbound calls
Monitor COA email queue, and distribute to appropriate team member
Ability to utilize multiple order entry and tracking systems simultaneously
Ability to handle multiple priorities; shift between job functions i.e.: data entry, handling customer inquiries, etc.
Answer phones, monitor emails, respond to store inquiries, and/or accept and transfer correspondence to appropriate parties; Follow up with Partners/Customers over inquiries, order change requests, etc.
Complete all post-production administrative functions. Tracking info, Procure, etc., Complete/Close. This must be done no later than 6:00 am the day after an order is completed
Guide and educate Store Associates and Sales Team members on order entry guidelines, and specifically where to find the appropriate assistance/training
Job Ticketing & Routing:

Make minor edits to Solution Builder job tickets
Ensure all due dates, shipping details, and special instructions have been reviewed and clearly noted
Utilize Order Routing Matrix to determine appropriate Production Facility
Print tickets to appropriate Production Facility
Name files to standard naming convention, and save to server
Enter transfer orders into Nowdocs as necessary
Qualifications

Essential skills and experience:

2-4 years’ experience in a Customer Service or Office Administration Role
Demonstrated ability in a position that required solid negotiation and relationship building skills
Ability to read & interpret instructions, identify problems/missing information and address them proactively
Computer Skills: Microsoft Office, Acrobat
Preferred Experience:

1+ years’ experience in a Digital Copy & Print or Manufacturing environment

APPLY HERE

Email Marketing Specialist (Remote US)

We’re on a mission to help every family leave their legacy with a fast, easy, and secure way to create, manage, and distribute their estate plan online. Since 2017, we’ve helped hundreds of thousands of families plan for their future with a streamlined and intuitive approach that makes estate planning simple, affordable, and accessible. We’re backed by leading names in venture capital including Jackson Square Ventures, Link Ventures, Revolution’s Rise of the Rest, Halogen Ventures, and more.

As an Email Marketing Specialist, you will be joining our Content and Lifecycle team within marketing and report directly to the Sr. Content Marketing Manager. This role will help bring our email strategy to life and provide our members with a personalized experience from their first brand touchpoint through to purchase and beyond. This role offers a unique opportunity to join a mission-driven, growth-stage startup at an integral time in company history allowing you to have a direct impact on the lives of millions.

About you:
You’re a kind person who collaborates well cross-functionally and with a diverse group of people. You lead with curiosity and are always willing to help out, especially if it’s for the benefit of the larger group. You take pride in your work and have great attention to detail. You are an outcomes-focused marketer that lives and breathes email, thinks in subject lines, and knows that the best campaigns are ones that are customized to their audiences. Your idea of a good time is running A/B tests to improve clickthrough rate, tweaking campaigns for optimum performance, and hunting down leaks in your funnel. You’ve built a strong foundation of email marketing, but you’re excited to take your skills to the next level. You’re hungry to learn, always looking for mentorship, and aren’t afraid to offer new perspectives. You have a strong sense of ownership over all the work you do and are able to work both independently and collaboratively. You’re ready to work in a fast-paced environment and are comfortable pivoting strategies and tasks quickly as priorities evolve. Ultimately, you are an incredibly hard worker who can identify impactful opportunities and take initiative. If you’re an email marketing specialist and looking to make an immediate impact at a company with strong momentum and tremendous upside, then this could be the role for you!
With support from the Lifecycle Marketing Manager and Sr. Content Marketing Manager, you will:
Ensure all email communications support Trust & Will’s (and its affiliates) brand, mission, and identity
Build email campaigns and automated flows that support the larger marketing strategy, including onboarding of new members, ongoing engagement, and retention programs
Optimize for user segmentation and content personalization by identifying user attributes, behavior, and preference
Collaborate with the Design team to design new templates and graphics for email
Write, build, and deploy new email campaigns and flows
Assist in managing deliverability and health of email lists
Help to set up A/B tests, methodologies, hypotheses, and more
Work toward defined KPIs to effectively measure the impact of email and report on program performance
Qualifications:
3-4 years experience in developing email marketing programs
Superior writing, proofreading, and editing abilities
Proficiency in marketing automation technology
Understanding of email marketing concepts, HTML, metrics, and the laws governing business email use
Experience in email with an emphasis on experimentation
Excellent communicator and collaborator who energizes teammates and serves as a brand ambassador
Proficient in running logic queries to build segmentation and lists
Intellectually curious — constantly seeking to understand and internalize various subject areas of a technical business model along with industry best practices and trends
Enjoying testing different types of technology, vendors, and concepts within email
Entrepreneurial, results-driven, and outside-of-the-box thinker looking to tie programs to measurable business results
Bonus Points for:
Experience crafting email programs and campaigns in tech, financial services, or fintech, strongly preferred
Experience working within Klaviyo preferred
Employee Benefits & Perks:
Our salary range for this position is $65,000- $75,000, in addition to compensation we also include an employee equity package as a component of our offer along with other benefits and perks outlined below.
PTO:
Unlimited time off that you are encouraged to use
Quarterly company-wide breaks (think Winter, Spring, Summer, and Fall break)
Monthly friends & family days
4 days/year to volunteer in your community
Health and Wellness Benefits:
Fantastic health benefits including medical, dental, vision, life insurance, and generous parental leave
Financial wellness benefits (Certified Financial Planner support, savings options, and employee-sponsored 401k)
A formal mentorship program, guest speakers & reimbursement for learning opportunities
Extra
Flexible work schedule + hours
Family-friendly work environment. We support the complexity of a remote world with the needs of families
Optional company-sponsored events and travel throughout the year
$500 Work from home stipend + mac & Apple accessories
Join an Inc. Magazine Best Workplace winner!

APPLY HERE

[English, US] – Remote Freelance Podcast Transcription Specialist

UNITED STATES /TRANSLATION, LOCALIZATION, INTERPRETATION, QA TESTING – GLOBAL FREELANCE & AGENCY OPPORTUNITIES /FREELANCE-REMOTE/ REMOTE
As a Transcription Specialist you will be proofreading and editing content in your local market across a variety of topics. You will regularly work with high profile content so a strong attention to detail is required, along with a keen interest and passion for language and culture.

You have native level fluency in the target language, as well as up to date understanding of culture/context in the target country. The job involves listening to podcast and evaluating the content and context for appropriateness for general audience.

Project Details

Job Title: Transcription Specialist
Location: Remote anywhere
Start Date: ASAP
Hours: 10-20 hours of work per week
Duration: 6 Months

APPLY HERE

Audio Data Collector – United States

More information about this job:

Overview:

Teemwork.ai is looking for participants with an iOS device in the US for a sound collection project.

Responsibilities:

Participants should have access to an iPhone or iPad and complete recordings of home appliances which generate an alarm sound such as a doorbell, microwave, oven, toaster, washing machine, coffee machine and so on. Goal is to record the alarm sound of home appliances in several positions (close / far). Your provided sound data, which should be free of any Personally identifiable information (PII), will be used to improve the capabilities of Smart home appliances.

Qualifications:

  • Located in the US
  • Access to an iPhone or iPad which runs the latest iOS (14)

Employment Conditions:

  • $25.00 USD per appliance (20 recordings) / $250.00 USD per full collection (10 appliances, 200 recordings)

APPLY HERE

Accessibility Tester

More information about this job:

Overview:

We are looking for certified Accessibility Testers with a knowledge of Accessibility compliance guidelines to collaborate with us on a new project. We are bringing together a platform where Accessibility testers and subject matter experts will get a chance to have a digital presence and identify accessibility compliance issues. Testing can be completed entirely remote from the comfort of your home.

Responsibilities:

  • Accessibility testers will provide insight and findings regarding controls and content on a screen and their adherence to accessibility guidelines.
  • We are looking for participants who can support testing activities and associated initiatives as needed for the next 6-12 months.

Qualifications:

  • Trusted Tester Certified with the ability to verify certification.
  • Proven experience as an Accessibility Tester or Accessibility Subject Matter Expert.
  • Experience using Assistive Technology (e.g. screen readers, magnification tools, keyboard, etc.).
  • Ability to document complex topics or ideas in simple terms.
  • Excellent verbal and writing skills in English.
  • Ability to quickly learn new processes and tools.
  • Business skills for freelance work.

Employment Conditions:

  • Part-time commitment
  • Independent contractor employment

APPLY HERE