by twochickswithasidehustle | Mar 22, 2023 | Uncategorized
Job OpeningsCustomer Service Monitor QA
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We’re growing! Don’t miss the opportunity to be part of our global team as our Customer Services Monitor Analyst.
About us:
At iVisa we believe that traveling should be simple. That’s why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents.
We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
What would you do?
Monitor customer service interactions and rate the level of quality according to the goals established by the team.
Provide feedback and coaching to improve the experience given to our users.
Assist in agent Training on new products and good practices.
Support in quality and customer experience analysis, and development of improvement plans.
Participate in professional development activities/projects.
What are we looking for?
Passionate about customers and providing extraordinary experiences.
Empathetic, with good communication and teamwork skills.
Advanced English.
Attention to detail and precision and Proactivity.
Knowledge of G-Suite: Sheets, Docs, Slides, Forms.
Open to taking on new challenges and working in an environment of constant change due to accelerated growth.
Want to be a fundamental part of building the team and the bases for the iVisa experience
What we offer?
Remote-first: work from everywhere.
The opportunity to collaborate and learn from Data Analysts, UX Designers, Software Developers, Engineers, and many other experts.
Work in a hyper-growth, dynamic and international environment. Run in a highly tech-minded company with top of line tools.
The opportunity to help build a company that will continue to redefine the travel industry.
A transparent company culture with flat hierarchies (and super cool coworkers).
Lots of responsibility and a real chance to make an impact.
APPLY HERE
by twochickswithasidehustle | Mar 22, 2023 | Uncategorized
Overview
Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. We are seeking innovative thinkers and creative problem solvers who are interested in making a contribution to improving healthcare and want to be part of a team that is expanding rapidly and providing opportunities for career growth. If you want to make a difference and contribute to the improvement of healthcare payment integrity, consider an opportunity to join our healthcare recovery team as a Payment Accuracy Specialist.
The Payment Accuracy Specialist 1 position is responsible for auditing client data on behalf of Cotiviti’s clients and generating high quality recoverable claims for the benefit of Cotiviti and our clients, as well as conducting or assisting in the identification, validation and documentation of moderate to more complex audit projects. This role will be primarily responsible for auditing efforts by executing more independent projects, low to mid range in scope assigned by the Audit Manager.
For the safety of our employees and those considering employment with Cotiviti, we are currently conducting all interviews virtually. In addition, the majority of the Cotiviti team is currently working remotely, and we are onboarding new hires remotely as well. As we monitor the pandemic, these arrangements may change and we will update accordingly.
Responsibilities
Identify and Enter Claims. Utilizes healthcare experience to perform audit procedures that include identifying and defining issues, developing criteria, reviewing and analyzing evidence with the intent to audit standard medium and complex reports. Identify and validate over and under payments of claims. Work is moderate in scope and complexity. Knowledge is applied to resolve routine issues, as necessary. Scope may include: auditing paid transactions; determining whether an overpayment exists; identifying incorrect deductions; data mining. Enters the claim into Cotiviti system accurately and in accordance with standard procedures. Identify and discuss audit findings with audit team and document exceptions.
Effectively Utilize Audit Tools. Utilize and demonstrate with consistency, Cotiviti and client tools required to perform duties. Enter the claim into Cotiviti system accurately and in accordance with standard procedures. Upon proficiency with systems tools, may update current reports, develops and runs custom queries and validate accuracy of current reports used. Make determinations based on prior knowledge, experience of client contract terms with the likelihood of recovery acceptance.
Meet or Exceed Standards/Guidelines for Productivity. In addition to regular and predictable attendance, maintain production goals and quality standards set by the audit for the auditing concept. Audits against the standard expected level of quality and quantity (i.e. fees per hour, vendor/project volume completion, claims written).
Meet or Exceed Standards/Guidelines for Quality. Achieve the standard level of quality set by the audit for the auditing concept, for valid claim identification and documentation. Contributes in decisions on audit work completed after the various possibilities have been considered.
Prepare Response to Client and Supplier Disputes. Respond to client/Supplier disputes for claims written. Provide verification of claims validation and confirmation, in a concise written manner.
New Hire Support. Participate in the on-boarding of employees new to the audit. Prepared to review audit tools, client specific terminology and people resources including colleagues, clients, and other stakeholders.
Recommend New Concepts and Processes. Leverages knowledge of client, contract terms and complex claim types. Works towards developing and implementing new ideas approaches and/or technological improvements that will support and enhance audit production, communication and client satisfaction. Evaluates information and draws logical conclusions. Uses learned, tried and proven validation methods to test and produce a desired or intended result of the new concepts. May collaborate with Business Optimization in developing new reports.
Qualifications
One (1) year of Cotiviti direct audit experience OR two (2) years related experience (healthcare billing, healthcare/medical claims, reimbursement, analytics) required.
Bachelors degree strongly preferred.
Strong working knowledge and understanding of healthcare industries preferred.
Proven analytic experience using Microsoft Excel, Access database query capabilities and ability to assess data at various levels of detail.
Investigative skills, including the ability to evaluate facts and evidences to draw conclusions, even if information is limited as well as explain problems or situations using a systematic framework
Strong communication skills, including ability to build relationships and articulate thoughts clearly and effectively.
Ability to succeed in a frequently changing and unstructured environment and deal with ambiguity.
Team player that works collaboratively with various team members to accomplish integrated solutions.
APPLY HERE
by twochickswithasidehustle | Mar 22, 2023 | Uncategorized
Overview
The purpose of the MIPS (Medical Image Processing) Agent is to review and associate medical records to the appropriate requests while maintaining adequate production and quality levels through tracked metrics.
This is a TEMPORARY position. This is a REMOTE position. Pay Rate is $13.25/HR
Responsibilities
Review medical records and associate individual records to the correct location for client downloading
Perform quality checks prior to associating each record for download, ensuring all protected health information is safeguarded in the client record
Responsible for identifying incoming invoices and provide to the PIQ lead
Process incoming authorizations for request of records in a timely manner as outlined by Cotiviti process
Completes all responsibilities as outlined on annual Performance Plan.
Completes all special projects and other duties as assigned.
Must be able to perform duties with or without reasonable accommodation.
Qualifications
High School diploma, GED, or equivalent work experience
Some previous healthcare experience preferred, specifically with medical records
Self-motivated with a high degree of ownership/accountability, with strong attention to detail (including planning, executing, and follow-up procedures)
Effective written and verbal communication skills required
Demonstrable punctuality and ability to maintain a consistent schedule
APPLY HERE
by twochickswithasidehustle | Mar 22, 2023 | Uncategorized
Description
📱 Are you social media savvy and wish to start your career in the industry?
🧑🤝🧑 Do you genuinely care for delivering exceptional customer service experience?
If your answer is yes, keep reading! 😊
Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.
We are looking for a talented Social Media Community Manager & Moderator to join the team to protect our clients’ brands and make sure their reputation is kept safe at all times; providing meaningful customer relationships while being aware of any potential issues on the social media platforms.
WHAT YOU’LL BE DOING 👇
As a Social Media Community Manager & Moderator, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required. You will be responding to complaints, queries and engaging with the online audience on behalf of our clients in a number of different industries, across a variety of social media channels. You will be putting your own creative spin on some of the Standard Response Templates to engage with the audience and be in-keeping with the brands tone of voice.
While moderating the content, you’ll be reviewing strong graphic images, and written content that violates the guidelines of the community. You’ll be also escalating content that falls within escalation processes (eg. child safety, bomb threats).
Working Hours 🕑
Ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours.
For this project, you must be available Thursday, Saturday and Sunday as a minimum.
For this particular work we expect you to work a combination of the following shifts so you will need availability at these times: (All times are in EST)
Monday 6pm to 7pm
Wednesday 6pm to 7pm, 7pm to 8pm, 8pm to 9pm, 10pm to 11pm, 11:30pm to 12am
Thursday 6pm to 7pm
Saturday 8am to 9am, 10am to 11am, 12pm to 1pm, 2pm to 3pm, 4pm to 5pm, 6pm to 7pm
Sunday 8am to 9am, 10am to 11am, 12pm to 1pm, 2pm to 3pm, 4pm to 5pm, 6pm to 7pm
While the above is the desired availability, this work would be for approximately 15 hours per week with the view that the hours would increase over time.
APPLY HERE
by twochickswithasidehustle | Mar 22, 2023 | Uncategorized
Curology is creating the next generation of skincare through customized treatment plans and formulas with powerful prescription ingredients for acne and anti-aging. We believe great skin shouldn’t be a luxury, but a fact of life.
As the Content Associate (temp to hire – potential for full time permanent employment after 6 months), you will work with a world-class team to develop high-quality blog and video content that provides accessible skincare information to the public while generating substantial traffic to curology.com via a key marketing channel (SEO). You’ll work cross-functionally with partners across Growth, Brand Marketing, Medical, Product, Engineering and external agencies to improve our web presence and traffic. You will have the ability to improve process and frameworks as well as day to day analytics and reporting, keyword research, brief writing, content development, managing freelancers, publishing, and overall project management to help us take our organic search traffic to the next level. You will gain a deep expertise of business priorities, setting our growth strategies, and acting on those plans with confirmed business impact.
In this role, you will:
Research and examine topic ideas to create briefs for new and existing content pages and formats
Support the project management of a complex content production process end-to-end, at scale, including maintenance of production tracking and task management systems
Create documentation and training materials for internal teams, as well as external agencies and contractors
Support the process of recruiting and managing freelance writers
Provide feedback to writers and coordinate with other team members to ensure content adheres with brand guidelines and is medically accurate before publishing
Own publishing and take responsibility for maintaining a high-quality bar for content output
You will be successful if you have:
Adept editorial skills that includes a demonstrated record or portfolio of writing and editing online articles
Proficient in SEO best practices, including terminology and familiarity with analytics tools (Google Search Console, Ahrefs, SEM Rush)
Comfortable with software that supports content production (Contentful or WordPress CMS, Google Sheets, Airtable, Asana)
Excellent project management skills and attention to detail
Experience managing freelancers
Passion for beauty, skincare, and health
Nice to haves:
2+ years experience executing a sophisticated content marketing strategy at scale
Experience writing and editing medical content
Why you’ll love working at Curology:
Amazing team culture and environment
Awarded Great Place To Work & Inc.’s Best Workplace
Attractive salary and equity options
Unlimited, flexible PTO for exempt employees
Comprehensive benefits: Medical, dental and vision insurance are covered 90%+ for employees; flexible spending account; 401k (full benefits after 90 days for temp-to-hire employees)
Paid parental leave
Free subscription to Curology!
Company-sponsored happy hours and outings
$35 – $55 an hour
APPLY HERE
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