Quality Control / Quality Assurance Admin III (Temporary)

by | Jul 15, 2025 | Uncategorized

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.This is a Limited Service position. This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program. 

Essential Duties and Responsibilities:
– Works on assignments that are moderately difficult, requiring judgement in resolving issues.
– Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
– Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
– Provide feedback on call monitoring results.
– Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

– Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

– Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

– Identify accounts requiring escalation, escalating immediately if warranted.

– Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

– Perform administrative functions that support the process of reports and appeals.

– Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

– Maintain current understanding of the processing procedures.

– Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

– Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

– Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

– Assist with new hire presentations, assignments, and certifications.

– Demonstrate and maintain appropriate judgment with confidential information.

– May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

– Minimum 3 years of related experience required.

­- Accurate data entry skills.

– Proficient in the use of Microsoft Office products.

­- Excellent organizational, written, and verbal communication skills.

– Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

­- Ability to work as a team member, as well as independently.

­- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

­- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

– Department of Education and FSA experience preferred

– High School Diploma or GED required

– Must reside in the U.S.

– Must be a U.S. citizen.

– Must be able to pass a criminal background check.

– Must not be delinquent or in default on any federal student loans.

– Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

– Hardwired internet (ethernet) connection

– Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net)

– Private work area and adequate power source

Minimum Requirements

– High School diploma or equivalent with 2-4 years of experience.

– Associate degree preferred.
– May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant’s salary history will not be used in determining compensation.

Minimum Salary

$ 

23.33

Maximum Salary

$ 

29.85

APPLY HERE

Document Control Specialist

by | Jul 10, 2025 | Uncategorized

Description

The Document Control Specialist is primarily responsible for managing and maintaining the records required to support the Quality Management System, including product and product development, and business activities. The Document Control Specialist will also support the Quality and Regulatory team by performing general quality system activities.

Requirements

Essential Duties and Responsibilities

  • Lead the maintenance and continuous improvement of the Document Management System (DMS)
  • Work with team members to ensure technical documentation and filings are complete and reflect current practice
  • Ensure maintenance of technical and business related documentation, including routing, approval, and storage of electronic records.
  • Enforce compliance to applicable standards and escalate to appropriate authorities if needed.
  • Support regulatory, customer, and internal audits.
  • Assist in general tasks to support the maintenance and improvement of the Quality Management System

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

  • Associate’s degree in relevant field (or equivalent experience)
  • 2 – 4 years working in a regulated industry (FDA and Software as a Medical Device preferred) as a document control specialist
  • Experience creating and maintaining both paper and electronic records
  • Basic knowledge and understanding of Quality System Regulations, including but not limited, to 21 CFR 11, 21 CFR 820, and ISO 13485.
  • Experience interacting with Regulatory Authorities
  • Excellent written and oral communication skills, including English

Quality Standards

  • Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
  • Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
  • Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
  • Follows OSHA regulations, RadNet and site protocols, policies and procedures.
  • Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
  • Practices universal safety precautions.
  • Promotes good public relations on the phone and in person.
  • Adapts and is willing to learn new tasks, methods, and systems.
  • Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
  • Consistently adheres to the time management policies and procedures.
  • Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~10% of time), drive a vehicle, and utilize other forms of transportation.

Working Environment

Remote setting.

ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

APPLY HERE