Client Accounts Administrator

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary
The Client Accounts Administrator is expected to successfully manage the firm’s top-tier billing portfolios based on defined support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.

Location

This position can be remote. Candidates may be required on occasion to visit the local office when/if needed.

Responsibilities

  • US Clients
    • Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.
    • Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
    • Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.
    • High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.
    • Maintains an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel. Updates and tracks changes to the requirements as necessary. Able to summarize and communicate to key stakeholders.
    • Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
    • Gathers and submits accrual information based on client requirements.
    • Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
    • Submits finalized invoices electronically based on client requirements.
    • Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.
    • Shares expertise and knowledge to support team member development. Effectively engages with all team members.
    • Able to proxy for or with manager when additional team support is required.
    • Drives improvements through collaboration with other departments.
    • Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.
    • Other duties as assigned.
  • Global Clients
    • Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm’s and the client’s billing requirements.
    • Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
    • Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
    • Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely. Initiates troubleshooting issues with finance counterparts as needed.
    • Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
    • Generates global client LEDES files for electronic billing based on client requirements.

Desired Skills
Strong communication and interpersonal skills required to interact with staff and timekeepers. Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment. Must be an accurate proofreader and have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has ability to work independently and is able to take direction well.

Minimum Education

  • High School Diploma or GED


Preferred Education

  • Bachelor’s Degree in Accounting, Finance or similar field highly preferred


Minimum Years of Experience

  • 5 years’ experience successfully managing high volume billing portfolios in a fast-paced environment
  • Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required
  • Experience as a team lead preferred. Is considered a subject-matter expert
  • Strong computer skills including advanced proficiency in Excel and accounting systems such as Aderant
  • Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub


Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

  • Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;
  • Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;
  • Provide timely, accurate, and quality work product;
  • Successfully meet deadlines, expectations, and perform work duties as required;
  • Foster positive work relationships;
  • Comply with all firm policies and practices;
  • Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;
  • Ability to work under pressure and manage competing demands in a fast-paced environment;
  • Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.


Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

  • Remote / Work-from-home

Clinical Administrative Coordinator

ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

Title of Position Clinical Administrative Coordinator
Posting Location Remote
Department ACU Dallas
Employee Class Non-Exempt Full-Time
Basic Responsibilities A. Coordinate completion of Affiliation Agreements and other required clinical placement forms.
B. Coordinate completion and tracking of student placement clearance requirements within the clinical setting.
C. Coordinate communication between affiliated sites, faculty, and students.
D. Coordinate completion of student and preceptor/supervisor evaluations.
Essential Duties
A. Coordinate completion of Affiliation Agreements and other required forms.
● Assist students and faculty in completing required forms.
● Obtain all needed electronic signatures on forms.
● Manage electronic database of agreements and keep site information in clinical software/digital records updated

B. Coordinate completion and tracking of student placement clearance requirements within the clinical setting.
● Assist students in completing clinical site requirements, including assigned trainings (HIPAA, FERPA, bloodborne pathogens, CPR) and required documentation (background checks, vaccinations, drug screening)

C. Coordinate communication between the affiliated sites, faculty, and students.
● Ensure that standard, recurring emails are sent to students and faculty.
● Maintain a database of current affiliation agreements, including programs covered and dates agreements are in effect.

D. Coordinate completion of student and preceptor/supervisor evaluations.
● Assist students and preceptors/supervisors in completing required evaluations
and assessments.

Professional Development Requirements
Skills
o Knowledge of Google Workspace preferred.
o Demonstrable experience from successfully working in a team environment.
o Excellent organizational skills and ability to multi-task effectively.
o Excellent analytical, problem solving, and interpersonal skills.
o Attention to detail.
o Ability to handle complex and confidential information with discretion.
o Exceptional communication skills, both verbal and written, with the ability to communicate with a diverse academic community.

Training Required
o Banner
o Canvas
o Internship tracking software

Qualifications
Professional
● Bachelor’s degree preferred.
● Previous experience in administration and operation preferred.

Personal
● Collaborative nature.
● Detailed oriented with exceptional project management skills.
● Highly motivated and able to self-direct and manage work.
● Able to make sound decisions and exercise good judgment.

Physical Demands ● Work is performed in front of a computer; Must have the ability to use the computer and remain stationary for long periods of time (6-8 hours).
● Manage conversations in person, online, and by telephone.
Additional Information
YOU MUST COMPLETE AN APPLICATION ON THE ACU CAREERS WEBSITE (WWW.ACU.EDU/CAREERS) TO BE CONSIDERED FOR THIS ROLE. Applying through Indeed, LinkedIn, etc. is not considered a complete application.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university’s financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.

Medical Records Specialist

Requisition ID2024-37776 # of Openings6 Category (Portal Searching)Operations Position Type (Portal Searching)Employee Full-Time Equal Pay Act Minimum Range$15.00-$18.00 per hour

Overview

Who we are…

Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

What we offer…

By joining Datavant today, you’re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. 

What we need…

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Responsibilities

What You Will Do…

  • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
  • Maintain confidentiality and security with all privileged information.
  • Maintain working knowledge of Company and facility software.
  • Adhere to the Company’s and Customer facilities Code of Conduct and policies.
  • Inform manager of work, site difficulties, and/or fluctuating volumes.
  • Assist with additional work duties or responsibilities as evident or required.
  • Consistent application of medical privacy regulations to guard against unauthorized disclosure.
  • Responsible for managing patient health records.
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
  • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
  • Ensures medical records are assembled in standard order and are accurate and complete.
  • Creates digital images of paperwork to be stored in the electronic medical record.
  • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
  • Answering of inbound/outbound calls.
  • May assist with patient walk-ins.
  • May assist with administrative duties such as handling faxes, opening mail, and data entry.
  • Must meet productivity expectations as outlined at specific site.
  • May schedules pick-ups.
  • Other duties as assigned.

Qualifications

What Helps You Stand Out…

Required

  • High School Diploma or GED.
  • Ability to commute between locations as needed.
  • Able to work overtime during peak seasons when required.
  • Basic computer proficiency.
  • Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
  • Professional verbal and written communication skills in the English language.
  • Detail and quality oriented as it relates to accurate and compliant information for medical records.
  • Strong data entry skills.
  • Must be able to work with minimum supervision responding to changing priorities and role needs.
  • Ability to organize and manage multiple tasks.
  • Able to respond to requests in a fast-paced environment.

Preferred

  • Experience in a healthcare environment.
  • Previous production/metric-based work experience.
  • In-person customer service experience.
  • Ability to build relationships with on-site clients and customers.
  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Working conditions & physical demands

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions.  Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use.  Must be able to use a telephone or headset equipment.  Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Low to no travel required.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.  Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis.  Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19. 

*Except for states where legally prohibited to enforce mandates.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job is not eligible for employment sponsorship.

Equal Pay Act Minimum Range

$15.00-$18.00 per hour

English AI Prompt Writer and Response Reviewer Specialist (United States)

United States

AI Trainers – Domain Experts – Generalist /

Independent Contractor – Project Based /

Remote

Apply for this job

Join the CrowdGen team as an Independent Contractor for Project Vuoksi.

We are seeking a Text-Based AI Instruction Specialist to join our innovative project focused on refining and enhancing the capabilities of advanced text-based AI. This role involves creating and refining instructions for the AI, ensuring it accurately understands and generates human language.

Do you have a passion for creativity and a knack for detail? This isn’t your typical writing job. You’ll be part of a groundbreaking project where the goal is to inspire an AI with diverse, engaging, and meaningful prompts that real users might enter into a chatbot. Think outside the box, get creative, and have fun while ensuring everything aligns with our content guidelines!

Key Responsibilities:

– Get Creative: Write imaginative, unique prompts and refine commands for the AI to improve its language understanding and generation.

– Shape AI Responses: Review and evaluate AI responses to ensure accuracy and appropriateness.

– Ensure Diversity: Develop a wide variety of questions and topics to simulate potential user interactions, ensuring all content is varied and free from harmful or biased material.

– High-Quality Content: Produce high-quality, original written content without any plagiarism, and proofread and edit meticulously to eliminate misspellings and grammatical errors.

– Guideline Guru: Understand and apply complex guidelines and requirements effectively.

What We’re Looking For:

– Native English Speaker: Must be a fluent English speaker with excellent writing skills.

– U.S. Residency: Must be currently residing in the United States.

– Creative Thinker: You love coming up with original ideas and pushing the limits of what’s possible.

– Detail-Oriented: You’ve got the keen eye of a proofreader and notice things others might miss.

Why Join Us?

– Innovative Work: Be part of a project that’s at the cutting edge of AI technology.

– Flexibility: Work remotely on your own schedule—ideal for creatives and freelancers alike!

– Impact: Play a key role in developing AI that helps people engage with technology in a more meaningful way.

This role is a project-based opportunity with CrowdGen, where you will join the CrowdGen Community as an Independent Contractor. If selected, you will receive an email from CrowdGen regarding the creation of an account using your application email address. You will need to log in to this account and reset the password, complete the setup requirements, and proceed with your application for this project-based role.

If you’re ready to bring your creativity to life in a role that blends innovation with writing, we’d love to hear from you!

$19 – $19 an hour

Accounts Receivable Specialist

Description

Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both principles make QMC the partner of choice for emergency medical transportation providers. 

The A/R Management Specialist I will provide support covering all aspects of insurance and patient billing to ensure prompt and correct payment to the client/provider of all monies owed by both the patients and insurers.  

Position is 100% Remote.

Responsibilities:

  • Make telephone calls to patients/hospitals/insurances/facilities/attorneys as needed to research claims or obtain other insurance information.
  • Contact insurance carriers to inquire about the status of past due accounts; work on denials and appeals.
  • Document details of activity on each account in the claims processing system.
  • Follow up on self-pay accounts. This includes contacting the patient by telephone to inquire about insurance coverage or to establish payment plans.
  • Maintaining workflow to keep aging accounts at a minimum by following up on unpaid claims on a daily basis.
  • Follow up on accounts that have reached collections to ensure they have been fully worked.
  • before the account is referred to an external collection agency.
  • Follow-up on any assigned special projects designated by the Manager.
  • Perform job responsibilities and tasks according to company standards as well as state and federal guidelines.

Other Responsibilities:

  • Adhere to all QMC HIPAA privacy policies and procedures. This includes always maintaining the confidentiality and security of sensitive patient information.
  • Ensures consistent adherence to company attendance policies.

Requirements

Education and Experience:

  • High school diploma or equivalent.
  • Minimum 1 year of claims, billing, and collection experience
  • Possess customer service experience 
  • Prior collections or medical billing experience with a basic understanding of ICD10, HCPCS, and medical terminology is preferred.

Knowledge, Skills and Abilities:

  • Basic understanding of insurance & claims processing is preferred
  • Ability to type a minimum of 35 WPM preferred 
  • Possess basic knowledge of the computer and experience using Microsoft Office
  • Strong interpersonal, organizational, communication, and time management skills
  • Possess problem-solving skills and have the ability to work in a fast-paced environment, with minimal supervision

Benefits:

  • Comprehensive & competitive benefit package
  • Generous 401k Company Match Program
  • Profit Sharing Potential
  • Bonus Program Potential
  • Flexible work schedules 
  • Paid time off and holidays