Article Reviewer (Contract)

by | Apr 16, 2023 | Uncategorized

About the Role:

We’re looking for article reviewers to proofread articles about Study.com’s test prep products & services. These articles contain both informational copy and product value language. You will collaborate with writers and provide helpful, actionable feedback to ensure we’re providing accurate, high-quality content.

As an Article Reviewer, you will:

Independently choose work from a pool of available articles
Proofread articles for factual accuracy, writing quality, and adherence to our guidelines
Write and send detailed, helpful feedback to align writers to project expectations
Collaborate with writers to create robust, useful informational content
As an Article Reviewer, you’ll receive the following:

Reliable Payments: Timely, reliable payments twice a month.
Independence: No waiting, no assignments, and a library of articles for you to choose from
Flexibility: Work from anywhere, at any time, completely online
Supportive Staff: Access to a supportive in-house team to answer your questions
What we’re looking for:

You have experience copyediting content and providing helpful, actionable feedback
You have excellent communication skills and are responsive and collaborative
You have strong online research and English language skills
You are detail-oriented and committed to providing high-quality, accurate information

APPLY HERE

Text & Chat Counselor

by | Apr 16, 2023 | Uncategorized

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

About Trevor
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Role: Text & Chat Counselor
Reports to: Crisis Services Manager of Digital Crisis Workers
Location: Remote
Hours: Full-time
Salary: $26.00 per hour, plus $2/shift for all hours worked between 11pm and 7 am

We are currently hiring for the 11pm-7:30 AM (Eastern Time) Shift and all schedules require at least one weekend day (Saturday or Sunday).

Overview of the role
A Text & Chat Counselor is primarily responsible for supporting LGBTQ youth on TrevorChat and TrevorText, our digital crisis intervention and suicide prevention service. Crisis worker shifts can be done from any private location with a strong, secure and reliable internet connection, including your home.

Please note: Because the Text & Chat Counselor role is mission-critical to our organization and we employ a large number of these positions, we interview for this role even when we don’t have a currently open position. Candidates who complete the interview process will be added to our Eligibility List and we will reach out to you when a position becomes available. Our Recruiters will share more details about the process during the initial phone screen and will keep in close touch throughout the interview process.
Who you are
Shift Availability of 11pm-7:30 AM (Eastern Time) with all schedules requiring at least one weekend day (Saturday or Sunday).
Resilient. You’re someone who can maintain compassion for our LGBTQ youth, and aren’t easily rattled by high-stress situations. You can thrive in a crisis care setting and know how to employ positive self-care and coping skills to keep you strong and engaged.
Empathetic. You care about the well-being of LGBTQ youth, and respect those around you regardless of race, ethnic origin, gender, age, religion, sexual orientation, gender identity and physical ability.
Organized and efficient. You know how to manage multiple cases and reports. You can communicate clearly and concisely and are able to work with minimal supervision.
Strong communicator. Crisis counseling will be done entirely in writing through our chat and text platform and most interactions with your coworkers will be over email and instant messaging. Excellent, fast, and nuanced written communication is crucial.
Self-starter. You hold yourself accountable, you embrace challenges, and you’re comfortable with ambiguity. You understand the impact of our work and that’s enough for you to do your best work at all times.
Mission and Culture Aligned: Demonstrated awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
What you’ll do
Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
Continually grow your LGBTQ competency and awareness crisis intervention counseling to LGBTQ young people nationwide via chat and text
Successfully complete 3 weeks of mandatory training for Trevor’s digital crisis services
Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation
Engage with multiple youth at once via our world class chat and text platform
Support our goal of serving 1.8 million crisis contacts by taking 2 conversations per hour
Service Hours: Digital Crisis Workers complete 32.5 hours per week of chat/text work
Interactions: Crisis worker interactions are on average at least 2.0 per hour.

Benefits
A career that truly makes a difference in the lives of LGBTQ young people–every single day
Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, vision AND basic life insurance)
Flexible Spending Accounts
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
Pet insurance
Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
Online Subscription to Headspace, a digital mindfulness and meditation platform

$26 – $26 an hour

APPLY HERE

Copyeditor/Proofreader

by | Apr 14, 2023 | Uncategorized

Lotic seeks an experienced copyeditor and proofreader adept at reviewing, editing, and proofing copy in written and visual formats.
As the ideal candidate, you are an excellent conceptual and technical reader. You are as equally able to identify narrative disconnects and lapses in brand voice as you are syntactic and grammatical errors.
In this role, you will edit and proof a wide range of well-being content developed by a world-class cross-functional team comprising clinical science, creative writing, and design experts.
All content must evidence narrative continuity and drive user engagement while maintaining fidelity to core clinical science concepts and adhering to the highest standards of accuracy and clarity.
You will additionally support—and review copy for—everything from social media and marketing to research, testing, UX, and more.
If you are the ideal candidate, you are a highly collaborative individual who can give and receive insightful, actionable feedback. You are focused and intentional about your work and a devoted craftsperson. You are as passionate about grammar and style as you are about connotations and etymologies. You are detail oriented and nothing gets past you!
You must also be already familiar with, or able to quickly get up to speed with, Chicago Manual of Style guidelines. You must also be able to review copy in both Google Docs and Figma and be able to work with project management software.
While not a formal prerequisite, previous editing experience in the well-being/wellness field is beneficial.
Key Responsibilities:
Copyedit and proofread copy to ensure alignment with CMOS standards, brand voice and tone guidelines, and all relevant best practices associated with the production of clear, compelling, and actionable copy.
Layout proofing in Figma.
Maintain the highest standards of quality and accuracy.
Collaborate cross-functionally with clinical scientists, writers, designers, marketers, and more, to ensure that all copy aligns with company goals and objectives.
Consistently meet deadlines and provide and respond to comments, suggestions, and questions promptly and informatively.
Be a master of editorial diplomacy. Ensure all stakeholder opinions are honored and deliver constructive feedback in inclusive and respectful ways.
Additional Qualifications:
Exceptional copyediting and proofreading skills—both creative and technical.
Proven track record of copyediting and proofreading across multiple formats and platforms.
Ability to think visually and understand the unique ways in which copy is experienced visually. You should be comfortable using Figma for layout proofing.
Able to work in a fast-paced environment, take in feedback, and adapt to change.
Excellent organizational and time management skills, including the ability to work successfully under tight deadlines and with a high volume of projects.
Compensation:
Base Salary
Stock Options
401K
Flexible/Unlimited PTO
Medical
Dental/Vision

APPLY HERE

Customer Experience Chat Specialist

by | Apr 14, 2023 | Uncategorized

Description
Whisker, formerly known as AutoPets, is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.

As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.

Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 450+ passionate team members.

The shift for this role will be Monday – Friday 11:00AM – 7:30PM EST.

What You’ll Do:

Summary:

The Chat Specialist provides “top notch” service to our Whisker customers, utilizing knowledge of products, processes and commonly used customer service concepts. The Chat Specialist communicates with Whisker customers via internet-based chat technologies.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.

Provides best in class customer service, solutions, and product information to our customers via chat
Manages inbound chats and customer communication within the outlined KPI’s
Specializes in assisting customers troubleshoot their Litter-Robot and Feeder-Robot
Offers customers technical support with our mobile app including on-boarding, and connectivity concerns
Responsible for multiple concurrent chats while maintaining an average response time of 40 seconds.
Active participate in the weekly team meetings
Internal Feedback: We look to our support team for insight into how customers feel about our products, what troubleshooting issues are trending, etc.
Product improvements: You may be selected to work with our marketing and engineering teams to provide feedback on beta testing and product developments
Team Collaboration: You will participate in devising unique solutions based on customer experience with how our products are used in their home environment all over the world
Will perform additional responsibilities when required
Requirements
What You’ll Bring:

HS Diploma
3+ years of customer service experience
2+ years of help-desk, chat or customer service experience
Experience with data entry and order entry
Experience in a metrics based work environment
Excellent verbal, written, and interpersonal communication skills
Responsive to feedback and action oriented
Ability to respond to communication in a timely manner
Ability to maintain a calm and professional demeanor under pressure
Team player – flexibility, adaptability and a desire to succeed are a must!
Ability to multitask and prioritize
Strong computer skills including experience with Google Doc and Google Sheets or similar programs
Maintains confidentiality of proprietary information
High degree of initiative, self-motivation and ability to motivate others
Ability to establish and maintain cooperative working relationships with team members and colleagues
Flexibility to work hours outside of shift and overtime when necessary
Benefits & Purrks:

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

Premium Medical/Dental/Vision insurance
Life Insurance
PTO
14 Paid Holidays
Paid Parental Leave
401K with 4% Match
Flexible Work Arrangements
Top of the line equipment

APPLY HERE