by twochickswithasidehustle | Apr 22, 2023 | Uncategorized
About the job Remote Online Chat Specialist (Entry Level)
Job Description
Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client’s websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.
Responsibilities
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Crete relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image.
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
This position is also a remote position in which you will be working from home
Qualifications
Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
PC keyboarding and internet experience needed
Strong communication and interpersonal skills- including written and verbal
Upbeat positive attitude and professional demeanor
Articulate and well accustomed to a client-facing role
Ability to compose professional emails is a plus
Proficient written and verbal communication skills in English;
Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
This position is also a remote position in which you will be working from home.
Additional Information
Company equity program
Medical, dental, life and vision insurance
Unlimited paid time off
Paid family leave
Short-term disability
401k plan
Reimbursement for education and professional development
Employee assistance program
APPLY HERE
by twochickswithasidehustle | Apr 22, 2023 | Uncategorized
Overview
Our ideal Live Chat Representative is a well-rounded individual with outstanding communication skills and a passion for excellence in customer service. Being comfortable within a fast-paced and growing environment such as ours is key, as is attention to detail and a sense of urgency. This role is mainly computer-based, managing multiple Live Chats (coming through our website) with the utmost of care and professionalism. This will entail answering any questions our site visitors may have and providing relevant information in accordance with approved scripts. The main objective is to connect our site visitors to our practice-based PLs who will then work on booking them for an in-person consultation. This position plays a key role in helping us convert online site visitors to actual patients.
***This is a NIGHT SHIFT opportunity. Must be available from 5pm-1am ET / 3pm-10pm PT (or timezones in between). Must be available for training during the day (9am-5pm local time) during the first 3-6 weeks before transitioning to night shift. Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days)!
Responsibilities include but not limited to:
- Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
- Managing multiple chat-based conversations in real time while providing timely responses
- Following our lead journey process as applicable
- Focusing on quantity: responding effectively to 100% of live chats
- Focusing on quality: having meaningful conversations with prospective patients, answering their questions and
- Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
- Assisting with PL efforts for other practice locations as needed
- Providing accurate information to including starting prices or other approved information
- Qualifying leads
- Assisting in any sales-related administrative tasks as needed or as assigned
- Other ad hoc projects and tasks as assigned
Preferable Skills and Qualifications:
- Must be available to work from 5pm-1pm ET / 3pm-10pm PT (or timezones in between)
- Must be available for training from 9am-5pm local time
- Must be available to work on a Saturday or Sunday (huge plus if available on both weekend days!)
- At least 1 year of sales experience, preferably in inside sales and/or remote positions
- Experience using a CRM tool, preferably Intercom or Salesforce
- Typing speed of 60+ words per minute
- Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate and timely responses
- Proficiency in Microsoft Office and Google Suite
- Bilingual preferred (English/Spanish)
- Excellent verbal and written communication
- Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
- Strong organizational and multitasking skills
- Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
- Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.
Company Perks & Benefits:
- Free Health Benefits: 100% company-paid medical, dental, vision, basic life and AD&D benefits for individual employees
- Retirement Plan (401K & Roth IRA)
- Paid Time Off: Competitive paid Vacation and Sick Time plans as well as paid Company Holidays
- Growth: Being part of a growing organization and all the opportunities that come with our growth. We’ve doubled in size over the last couple years and we’re proud to have promoted over 20% of our people throughout this time. And we are still growing with exciting new locations slated throughout the next year and beyond!
APPLY HERE
by twochickswithasidehustle | Apr 22, 2023 | Uncategorized
Who we are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, London, San Antonio, Spokane and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We’re an agile, fast-growing company, and our leadership comes from some of the world’s most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
Rover’s Trust & Safety Team is responsible for supporting Rover’s reputation by providing excellent customer care through the prevention and resolution of issues that pose a risk to the company. The Trust & Safety team resolves any possible risk to customers or anything that negatively impacts the customer experience through incident investigation, analysis, and enforcement of Rover.com terms and conditions. We work with business groups to recommend process and policy changes that improve the customer experience and safety of our marketplace.
Summary:As a Seasonal Trust & Safety Agent, you will work as the front-line support, assisting customers with highly escalated & emergency issues related to pet & Rover community safety. This work is integral to Rover’s mission and longevity, by ensuring our marketplace standards and policies are upheld. Your work will help resolve critical issues and support our users through multiple work streams including: inbound/outbound calls, and email.
Who we’re looking for: You will treat customers as part of our community, because we are all passionate about the same thing. You never settle for good enough and always go above and beyond for a customer. You take the initiative to improve yourself and Rover. You bring your unique experiences and passions to your job every day.
To be considered for this role, you must be able to work one or both weekend days, and holidays. Additionally, you must be able to work an 8 month contract from May 22nd, 2023 to January 15th 2024 and be present for the entire paid training period from May 22nd – June 15th (M-F 7:30 AM PT- 4 PM PT).
Your Responsibilities:
- Provide inbound and/or outbound customer service for users in crisis.
- De-escalate and educate callers, through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety.
- The potential review of graphic and emotionally charged content and incidents involving pets, owners and sitters.
- Generate and respond to support tickets, emails, and SMS messages in support of resolving active customer incidents e.g. emergency pet care.
- Escalate incidents that require further investigation to the appropriate department.
- Take on ad-hoc duties/projects as assigned by business management as needed.
- Put our user’s first by helping them with empathy and confidentiality in difficult situations.
Your Qualifications:
- 3+ years of experience as a Customer Service Representative in a non-scripted contact center environment or related field
- 2+ years of experience working in a fast-paced, high volume and high stress environment.
- Experience in a veterinary clinic/pet industry is preferred
- Ability to remain empathetic, and compassionate in high stakes emergency situations, and guide customers to efficient solutions.
- High school diploma
- Ability to establish a connection and trust over the phone, email and text platforms while empathizing with the customer and following the Trust and Safety policies and procedures.
- Ability to work independently with limited supervision
- Experience maintaining composure in complex situations
- Ability to make quick and thoughtful decisions under pressure in an ambiguous environment
- Experience identifying root causes of customer service issues and areas of improvement while providing feedback to internal stakeholders
- Able to quickly take accurate typed notes and while talking to members of the Rover community.
- Familiarity with web based applications such as GSuite, CRM tools, and Telephony software.
- Our equipment will require you to have a Cable, DSL, or Fiberoptic internet. For optimal connections, a connection speed of 100 mpbs is preferred
Compensation:
- In Washington State the hourly range is $19-$24 per hour.
- The cash compensation offered for this role will be dependent on the candidate’s experience, qualifications, skills and abilities as demonstrated in the interview and hiring process.
APPLY HERE
by twochickswithasidehustle | Apr 22, 2023 | Uncategorized
Job Description:
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
Job Summary:
The responsibilities include entering patient information into our software program. It will involve accessing various electronic medical records systems. Looking for a candidate who can type 50+ words per minute with accuracy and provide our customers with the highest quality product and customer service. Must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
*This is a remote position and can be located anywhere within the United States.
Essential Job Functions:
- Accurately entering patient information into our software program
- Access various electronic medical records systems
- Provide a high level of customer service
Qualifications:
- Experience in a medical records office environment helpful but not required, will train.
- Computer literate — general working knowledge of Microsoft Word and Excel required
- Ability to type 50+ wpm
- Focused on high quality work
- Self-motivated
- Team player
- Excellent organizational skills a must
- Extremely reliable
- Detail oriented a must
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
APPLY HERE
by twochickswithasidehustle | Apr 22, 2023 | Uncategorized
Job Details
Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
JOB SUMMARY: This role is a work from home opportunity which coordinates all aspects of the credentialing and recredentialing processes for providers whom are currently contracted or wish to be contracted with the company. The incumbent will ensure continual maintenance of data for each provider within the credentialing databases. The roles tasks the incumbent with the research, verification, and evaluation of credentialing data from online systems in order to ensure timely verification of licenses and certifications. Additionally, the role works to ensure complete and accurate provider credentialing records for review by the credentials committee.
JOB ROLES AND RESPONSIBILITIES:
- Lead, coordinate, and monitor the review and analysis of provider applications and accompanying documents, ensuring applicant eligibility by investigating company approved credentialing systems.
- Conduct thorough background investigation, research and primary source verification of all components of the application file. Responsible for primary source verification which may include medical school, National Practitioner Data Bank (NPDB), licenses, certifications, hospital affiliations, training programs, and accreditations.
- Process provider credentialing applications in accordance with National Committee for Quality Assurance (NCQA) standards, regulatory requirements, and policies and procedures.
- Examine, research, enter data, and gather all necessary credentialing elements to process information received from providers to support the credentialing process.
- Prepare files and appeals to be presented to the Medical Director and Credentialing Committee.
- Ensure systematic data oriented efforts to improve consumer and/or client services. 100% of this job is related to QM activities.
- Collaborate, coordinate, and communicate across disciplines and departments through various methods of communication
- Ensure compliance with HIPAA regulations and requirements
- Demonstrate Company’s Core Competencies and values held within.
- Responsible for routine internal monitoring and auditing of compliance risks, prompt response to compliance issues as they are raised, investigation of potential compliance problems as identified in the course of self-evaluation and audits, correction of such problems promptly and thoroughly to reduce the potential for recurrence as required by applicable state and federal laws, regulations and MPI’s Compliance Programs
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE:
The incumbent works under general supervision in a self-directed and results oriented manner. The incumbent works within established standards and procedures, relying on a broad range of knowledge gained through experience to complete job responsibilities as assigned.
The salary range for this position is $18-20 per hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity
Job Requirements:
JOB REQUIREMENTS (Education, Experience, and Training):
- Minimum high school diploma and/or GED coupled with one (1) year experience in data entry inclusive of maintenance and manipulation of data points. Bachelor’s degree in a relevant field is strongly preferred.
- Minimum 1 years’ experience in healthcare setting, experience with managed care systems is preferred. 3 years relevant experience preferred.
- Communication (written, verbal and listening) and problem solving skills
- Service oriented, flexible and ability to multi-task
- Ability to work independently, effectively and well in both individual and team environments
- Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, Microsoft Word and Excel, etc.
- Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
401(k) + match
Generous Paid Time Off
Paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Summer Hours
EEO STATEMENT
APPLY HERE
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