Clinical Software Success Manager

Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae’s genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.

Clinical Software Success Manager – Remote, US

Schedule: Monday – Friday, traditional hours 

Our Software Services and Support (S3) Team is expanding and we’re looking for team members who are passionate about utilizing genomic information to improve healthcare to join us. We are seeking a Clinical Software Success Manager with experience to collaborate with customers to identify and document clinical workflows to ensure customer success and satisfaction. 

What you’ll do:

  • Support sales with clinical and technical demos of Invitae’s software products. 
  • Provide clinical guidance to sales, internal stakeholders, and customers as it relates to software.  
  • Collaborate with customers, sales, and customer success to define, document, and refine clinical workflows to incorporate our support tools and other software solutions.
  • Monitor and analyze metrics and feedback from clients to identify opportunities to maximize customer success with software solutions and genomic testing. 
  • Provide and document feedback from customers to advise the product team of potential enhancements and bugs. 
  • Lead customer training on software solutions for go live and a train-the-trainer approach.   
  • Partner with S3 Enterprise Project Managers to facilitate implementation/integration  projects after an executed contract from Sales. 
  • Monitor, optimize and refine workflow after the successful implementation project is complete. 
  • Attend customer business reviews with stakeholders to present success metrics.

What you bring:  

  • Board-certified genetic counselor 5+ years experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience.
  • Comfortable in at least one of the following clinical areas; hereditary cancer, cardiology, proactive, pharmacogenomics or women’s health.
  • Experience in laboratory sciences, genetics, drug information or another healthcare setting is preferred but not required.
  • A passion for customers and a commitment to high customer satisfaction.
  • Working knowledge of clinic workflows and research workflows including electronic medical records.
  • Excellent communication and teamwork skills – including the ability to map out components of a project and create an estimated timeline for the work. 
  • Ability to present to diverse levels of internal and external organizations including a variety of clinical areas.  
  • Strong interpersonal skills and the ability to establish solid relationships and elicit cooperation from a variety of stakeholders. 
  • Exceptional analytical and strategic problem-solving skills. 
  • The ability to work both independently and collaboratively in a dynamic environment. Flexible to shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and changes.

#LI-REMOTE

This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.

USA National Pay Range

$95,600—$119,500 USD

APPLY HERE

Billing – Appeal Specialist

Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae’s genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.

The Billing team is responsible for maximizing revenue for the company while interacting with health insurers to secure coverage and reimbursement for our patients. The Appeals Specialist is expected to understand all aspects of the insurance appeal process and can identify insurance trends and provide impactful feedback. 

What you’ll do:

  • Perform trend analysis of payer rejections and denials 
  • Produce high volume of successful appeals to insurance carriers to obtain payment
  • Collaborate with multiple teams and to develop best practices to ensure we are providing the best service

What you bring: 

  • Bachelor’s degree in preferred industry of laboratory, healthcare, biotech and/o life sciences 
  • 1+ years of healthcare billing experience (or equivalent)
  • Strong understanding of healthcare revenue cycle, ICD-10, account receivable and insurance appeals process
  • Exceptional communication, attention to detail and organizational skills
  • High energy, flexible, self starter, who a great teammate and is ready to roll up your sleeves to get things done

Preferred skills: 

  • Problem solver in a dynamic, fast paced, team based and rapidly changing environment

This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.

USA National Pay Range

$23.41—$29.23 USD

Please apply even if you don’t meet all of the “What you bring” requirements noted.  It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.  

Join us!

APPLY HERE

Quality Assurance Specialist 

Job Type
Full-time
Description
With the guidance of the Customer Experience Team, the Quality Assurance Specialist will monitor, rate and provide relevant feedback to the Benefit Support Center Counselor team regarding call handling performance to ensure the highest level of quality and expectations per company standards and client guidelines are achieved.

Role and Responsibilities
Monitor calls within our Benefit Support Center for standards of quality and completion, per company guidelines and client expectation.
Provide structured and relevant feedback to our BSC Counselors.
Participate in case trainings and chats as well as monthly counselor training events.
Assess quality adherence criteria for QA audit forms per case for client customization.
Prepares for and actively participates in call calibration sessions when needed.
Effectively communicate with Customer Experience and Training Department to ensure consistency with performance and resources.
Work with a sense of urgency and meet all deadlines with proactive communication concerning timelines.
Is flexible in an environment by championing and embracing change or growth.

Requirements
Qualifications and Education Requirements
High School Diploma or equivalent
Active resident license to sell Life & Health Insurance, strongly preferred
2-3 years sales or customer service call center experience
Relevant call center QA or call monitoring or sales coaching experience
Work from home or call center experience
Tech savvy with knowledge of basic computer operations with experience working multiple platforms/systems
Must be fluent in English and able to demonstrate strong communication skills such as impeccable grammar, spelling and reading skills. Ability to communicate effectively in a professional manner, verbally and in writing.
Preferred Skills
Highly PC proficient, able to maneuver multiple devices, systems and screens
Attention to detail and quality-oriented
Multi-task oriented
Exposure and/or interest in Insurance and/or Employee Benefits (Voluntary & Group Plans)
Ability to remain highly motivated while working independently in a fast-pace environment
Analytical thinker and problem solver
Excellent listening and interpersonal skills
Confident, approachable, and positive attitude
Excellent oral and written communication skills
Demonstrates personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)
What We Offer
Work From Home with all necessary equipment provided
Competitive Pay
Personalized Coaching and Specialized Training and Development Opportunities
Rewards & Recognition for Stellar Performance
Opportunities for Advancement (Most of our promotions are internal)
An opportunity to join a family of motivated leaders and self-starters with a diverse and inclusive culture

Salary Description
$18-$20

APPLY HERE

Wildlife Technician

We Embrace New Adventures Daily

Meridian Wildlife Services provides innovative bird removal and management services for big-box retailers, supermarkets, and distribution centers. We specialize in safely capturing and removing birds from commercial spaces, and no two jobs are the same. The right candidate will love working in diverse environments and using creative thinking skills to get the job done. We offer a flexible schedule, a thorough hands-on training program and provide all gear and equipment (which easily fits in a standard size car) needed to be successful in this role.

Are you looking for a job with adventure and travel?

Meridian Wildlife Services is seeking a Part-Time Bird Removal Technician who loves
new experiences and hitting the road!

Do you want to do something different with a greater purpose?

Being a Meridian Bird Removal Technician is a great fit for firefighters, musicians, photographers, outdoor enthusiasts, and raving fans who support our core values with genuine enthusiasm!

Position Requirements:

Enjoys traveling, hitting the road, and embracing new adventures.
Loves helping customers.
Has a thirst for knowledge with an appreciation for wildlife and nature.
Thrives on independent work yet can work as part of a team.
Ability to adapt and overcome challenges with a commitment to capturing the bird every time.
While on the job you will: analyze, investigate, problem solve and get creative ensuring your captures are successful.
Position Summary:

Lives within 50 miles of Dayton, OH
A minimum of a three (3) full day schedule of stand-by availability each week, one weekend per month. Our top performing technicians adjust their schedules to have a full week of adventures/captures during our busy seasons.
Dispatched from your home.
Drive your personal vehicle to a job site with mileage reimbursement.
Willing to lodge, work overnight, and occasionally travel by air as needed.
Work in diverse settings ranging from small grocery stores to large distribution centers.
Investigate and help customers understand how to prevent future issues.
Basic Qualifications:

High School Diploma or GED
At least 18 years old.
Valid Driver’s License.
Insured & Reliable Vehicle
Mobile Smartphone
Job Functions:

Lift and carry up to 50 lbs.
Stand, walk and sit for prolonged periods of time.
Work exposed to outdoor elements.
Frequent bending, kneeling, and reaching.
Ability to climb ladders & scissor lifts.
Ability to see up close and at a distance.
Core Value Match:

Energetic curiosity about life and a humble “do better/be better” attitude.
Demonstrate our core values of: Eagerly Optimistic, Humbly Confident, Adapt and Overcome, Commitment to Capture, Be Above the Bar, and Help First.
Compensation:

$500 to $2000 per month is an average of what our technicians can make. This can be much higher based on where you live and your availability. *
Mileage reimbursement
Paid hotel rooms for jobs that require overnight
Rental cars as needed
Flights as needed
Per diem for out-of-town jobs
Benefits:

Preventative health coverage options are available with Free $0 Co-Pay Telehealth and Accident Insurance available.

For more detailed information, please visit our FAQ

*Compensation is subjective and is only an average of what our Bird Removal Technicians can make. There is no guarantee that any one person will receive any set amount of compensation during any period of time. Compensation is dependent on several variables, including but not limited to, seasonality, location, rank, bonuses attained, and off-the-job pay.

Meridian Bird Removal is an Equal Opportunity Employer. Meridian Bird Removal does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, core values, merit, and business need

APPLY HERE

Production Specialist – Temporary

Description

The Production Specialist will provide composition, layout, and graphic support to both our internal and offshore Production Teams. The successful candidate in this role will take an active part in the development, fulfillment, and maintenance of print and digital educational material, ensuring the timely delivery of high-quality products.


The impact you’ll have:

  • Work extensively with files in Adobe InDesign and Acrobat; own the fidelity of the InDesign files for assigned projects.
  • Work on illustrations and photos in Illustrator and Photoshop.
  • Update book files and create new pages, following supplied manuscript.
  • Ability to read, understand, and apply information from a Style Guide.
  • Ensure product’s adherence to all laws pertaining to copyrighted and public domain material usage and permissions, including but not limited to images, fonts, and texts.
  • Support metadata collection and file structure to meet content re-purposing goals.
  • Attend and participate in project meetings. Document and follow up on important actions and decisions from meetings.
  • Communicate regularly with supervisors, vendors, internal, and external teams in order to accomplish project goals and meet project deadlines.
  • Ensure projects adhere to best practices and all documentation is maintained appropriately.


Who we’re looking for:

  • Experience with Adobe products, including InDesign, Acrobat, Illustrator, and Photoshop.
  • Understanding of Editorial markup and how to implement.
  • Successful delivery of final products and project deliverables according to prioritized schedules.
  • Ability to manage multiple responsibilities across multiple projects.
  • Effective communication with coworkers, managers, other teams, and offshore Production vendor/partners.
  • Excellent time management and ability to multi-task; ability to work independently.
  • Demonstrated accuracy and attention to detail.

Benefits and Pay Range:

Pay Range – This role’s hourly range is between $27.00 – $32.00 per hour. The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.

Benefits – Temporary and per-diem employees who average at least 30 hours of work per week within the Company’s look-back period are eligible to enroll in medical coverage after 90 days of employment. Temporary and per-diem employees working more than 20 hours per week are eligible for twelve paid holidays. All temporary and per-diem employees are eligible for accrued sick time.

APPLY HERE