by twochickswithasidehustle | May 11, 2023 | Uncategorized
The BPO Team is core to our business and is responsible for making sure all of the licensing and credentialing tasks that we take on for our customers are completed efficiently and accurately. The team leader is responsible for training team members, setting strategies, and monitoring progress towards the team’s goals.
To be a successful team leader, one must be able to monitor team performance and report on metrics while motivating team members. It is best to have great interpersonal and communication skills.
Responsibilities:
Provide regular performance-related feedback.
Strategizing and monitoring daily activities of operations.
Train staff in areas of customer service and company policies.
Assist with the development and implementation of service policies, and explaining these to agents.
Oversee day-to-day teams’ operation and performance.
Listen to team members’ feedback and resolve any issues or conflicts.
Why we think this job is great:
It’s a 100% remote position where you’ll work from home
You’ll have the resources you need to learn, lead, and deliver results
Qualifications:
At least 2 years of BPO experience
Great written and verbal communication skills
Attention to detail and accuracy
Able to support a Work from Home setup
Own PC/laptop (Minimum of i3 processor, 4 gig RAM)
Internet speed no lower than 15 Mbps download, 10 Mbps upload
LI-REMOTE
APPLY HERE
by twochickswithasidehustle | May 11, 2023 | Uncategorized
Job Description
Enrollment Chat Specialist
Remote – US
Student Success is hiring for remote, work from home opportunities with immediate availability.
Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.
The Enrollment Chat Specialist will work with/assist potential customers to inform them of available product offerings, consult with them on the best product for their situation, assist with enrollment questions, and provide solutions for the customer.
Position responsibilities:
Providing information and support for individuals navigating the application, decision, and enrollment processes into Stride public and private schools
Providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolves typical process problems as they occur to ensure family satisfaction
Managing high chat/SMS volume of both inbound and outbound messages, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills
Discussing product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes
Utilizing Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers
Acting as an initial and ongoing contact point for enrolling families, staff, and internal departments
Answering prospective and enrolling families’ questions and concerns with one or more of Stride’s school products or services
Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
Assisting management with special projects relating to customer service
Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
Assisting customers who have requested information and sharing details about various online schooling options
Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
Explaining the enrollment processes, and next steps based on the product chosen
Meeting key performance indicators for employee attendance, quality assurance, customer satisfaction, customer loyalty, and schedule adherence
Requirements:
Must be able to work from home
Able to sit and work at a desk and on the computer for extended periods of time
Able to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
Able to pass a typing speed test and type 50 WPM
Must have previous chat experience
Solutions-oriented
Ability to identify customer educational needs and find appropriate solutions
Computer knowledge and internet navigation skills
Ability to handle multiple job tasks at one time and escalate issues in a timely manner
Effective oral and written communication skills
Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
Minimum Internet Requirement
Highspeed Internet Connection (Cable, Fiber, DSL)
20 Mbps Download
10 Mbps Upload
100ms Ping or less
Jitter: 40 MS or less
Hardwired Connection
Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges
Qualifications:
Must be at least 18 years old
High School diploma or equivalent combination of education and experience
Preferred skills/qualifications:
College degree or some college completed
1+ year of customer service experience
APPLY HERE
by twochickswithasidehustle | May 11, 2023 | Uncategorized
Overview
At Foot Locker we obsess over the customer. This is where you come in! We are seeking Social Media Customer Care Specialists, a position that is vital to our company’s success. You will be responsible for providing a positive customer experience through compassion and by applying the problem-solving skills developed during training. This role provides you the opportunity to build and use your strong communication abilities and expand your career by learning about the business.
By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.
This position is fully remote.
Available full time shift: Tuesday-Saturday 10am-7pm CST.
*Mandatory extra hours as required based on business needs.
Starting pay: $15.75 / hour
Responsibilities
Creating and maintaining topic analysis filters for monitoring content related to our brands
Selecting and prioritizing conversations for engagement with consistency of user and channel language
Supporting Corporate social media initiatives and ensuring timely monitoring and reporting of social channels are conducted daily and weekly
Servicing Bizrate and Amazon inquiries and other tasks as assigned while utilizing all resources made available
Completing data capture trends in various categories and/or tracking of information for analysis and communicating to the appropriate personnel
Identifying problems and opportunities on sites for improvement via site monitoring, customer feedback, etc. and communicating them to the appropriate personnel
Qualifications
Proficient computer navigation skills including ability to multi-task
Ability to type 30 WPM minimum
Energetic and positive attitude
Ability to be polite and professional while speaking to customers
High-level grammar and writing abilities
Understanding of various channels of social media
LI-AF1
Benefits
Comfortable and casual work environment
30-50% employee discounts
Opportunity for advancement
Employee referral program
Employee recognition incentives
Benefits including insurance and retirement options
Paid time off including holidays
Tuition reimbursement for qualified courses
Apply Now!
Email a Friend
Share on your newsfeed
APPLY HERE
by twochickswithasidehustle | May 11, 2023 | Uncategorized
About Huckleberry
Huckleberry’s purpose is to create life-changing products and experiences through fresh, beautiful, human-centered technology that brings health, well-being, and a bit of magic to every family.
We combine Data, AI, and Behavioural Science to build products that are at the cutting edge of tech today.
The app has 4.9 stars, garnering rave reviews from people who call it “life-changing” and their “#1 recommendation to parents”.
We are rapidly growing and building new products to enable every family to thrive.
About the role
Huckleberry is searching for a Social Media Coordinator to help bring our social media strategy to life to increase brand awareness, help drive conversions, and build a community. We aim to deliver best-in-class social media marketing that brings value to our community while solidifying Huckleberry as a go-to resource for all things parenting.
Day-to-day responsibilities include ideating, creating, and publishing content across various social media channels as well as community management. This role is focused on creating social content that’s relatable, educational, and impactful in helping new parents in their journey through parenthood. The ideal candidate is passionate about helping families improve and navigate everyday life.
This is a fully remote, part-time (30 hours per week), 12-month contract (1099) position with the potential to convert to a full-time role at the end of the contract.
Areas of responsibility
Assist in implementing overall social media strategy
Ideate, curate, and create engaging content across social platforms with an emphasis on video content for Instagram and TikTok
Programming and publishing across owned social channels (Facebook, Twitter, Instagram, TikTok, LinkedIn, and Pinterest)
Development and management of social calendar
Community management and active social listening to connect with those talking about our app
Monitor and report on post performance to optimize future content
Stay up to date with current social media trends and current events
Requirements
2-3 years experience in social media marketing
Experience in creating and publishing video content on social media platforms
Knowledge of Facebook, Instagram, TikTok, Twitter, Pinterest, Reddit, YouTube, LinkedIn, and other emerging social media platforms and best practices
Experience managing community engagement on social platforms
Understanding of media, technology, and the ever-changing landscape of social platforms, audiences, and behaviors
Strong attention to detail and storytelling skills
Collaborative and team-oriented approach resulting in shared success
Ability to juggle multiple campaigns and projects simultaneously
Ability to understand and use data to inform strategic decisions, including audience insights, platform trends, content performance benchmarks, social listening, etc.
Nice to have
Pulse on cultural trends and conversations in the intersection of lifestyle and parenthood
Experience with social media management tools (e.g. Hootsuite)
Working knowledge of Canva for templated asset creation
Graphic design and video editing experience is a plus
Compensation
Hourly rate: $20 – $29 per hour dependent on experience
Please note you will be asked to provide a sample of your social media work or a link to your portfolio as part of your application.
Huckleberry Labs is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Huckleberry Labs makes hiring decisions based solely on qualifications, merit, and business needs at the time.
APPLY HERE
by twochickswithasidehustle | May 11, 2023 | Uncategorized
OverviewApplication
About Worlds
Worlds.org is a remote-first studio and R&D group creating novel tools & multiplayer experiences using Unreal Engine 5.
With a war chest of >$8M in VC funding, we are building a lean, remote-first of creative technologists to delight players and push gaming technology to its limits.
Responsibilities
- Build out community management and growth strategy from the ground up, working with management and marketing
- Manage, moderate, and grow our Discord presence, managing communications and serving as a representative of our brand
- Engage users by planning and creating content and initiatives (including assets, events, livestreams, videos) and messaging
- Represent a voice for the user by constantly monitoring and responding to community feedback, issues, concerns and trends
Compensation
– Industry-leading compensation + equity package
– Accelerated promotion and senior leadership opportunities
Work environment
– Remote work, no ‘camera-on’ policy for meetings
– Flexible hours + unlimited vacation
– No internal emails or Slack
.
APPLY HERE
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