by twochickswithasidehustle | May 16, 2023 | Uncategorized
We are currently only hiring in AZ, IA, ID, IL, IN, MI, MN, MO, NM, NV, UT, WI, and WY
Reports to:
Section Manager
About the role:
Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Customer Service Chat Representative, you will become an expert in one particular brand over the course of our 4 week training program. Once you hit the main contact center floor, you will primarily be responsible for providing superior customer service and a positive experience to our customers.
Responsibilities:
- Respond to chats from customers to answer and service any questions they may have
- Handle all customer inquiries, requests, and thoroughly educate them on our products and services
- Identify, research, and resolve customer questions or issues
- Communicate clearly and professionally with all customers, co-worker, supervisors and management
- Maintain accurate, up-to-date information for customer accounts
Requirements:
- Strong written communication skills so you can connect with customers over chat and email and to take clear notes in our computer system
- A desire to create a top-notch customer service experience
- The means to independently problem solve
- Ability to balance multiple priorities and effectively handle changing situations
- Ability to deescalate complex customer interactions
- The drive to exceed your goals in a fast-paced, metric driven environment
- Ability to succeed in a virtual or office setting
- Computer proficiency and accurate data entry skills required
Benefits & Perks:
- Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a ROTH option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
APPLY HERE
by twochickswithasidehustle | May 15, 2023 | Uncategorized
Responsible for reviewing OASIS and/or coding for home health and hospice agencies.
Responsibilities
- Review OASIS and document recommended changes in approved system
- Review ICD-10 coding and sequencing from documentation in the patient chart.
- Complete documentation of results review; ensure workflow processes are timely and accurate
- Document reason for change and recommended reimbursement impact.
- Consistently meet chart equivalent targets and quality metrics.
Qualifications
Required
- Highschool diploma or GED
- At least 1 year of experience in coding and OASIS reviews
- HCS-D certification
- HCS-O OR COS-C certification
- Proven ability to consistently meet deadlines
- High attention to detail with excellent organization skills
- Demonstrates learning agility; seeks out opportunities for teaching, support, and professional growth
Preferred
- Quality assurance work experience in a post-acute setting
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider. Additionally, a positive result for marijuana will not automatically disqualify a candidate from employment if the individual can provide a valid prescription for medicinal use issued in his or her state of residence. A prescription is required even in states where recreational use has been legalized.
APPLY HERE
by twochickswithasidehustle | May 15, 2023 | Uncategorized
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify their impact.
Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.
We’re growing quickly, and we’re looking for a process-oriented and data-minded Media Research Specialist to join our team and make a big impact.
As a Media Research Specialist, you’ll be working within the Editorial team on a database that curates hundreds of millions of data points with the most up-to-date information on journalists and media outlets across digital, print, podcasts, newsletters and social media. You should be excited about working in the constantly evolving media industry. You’ll be a great fit for this role if you’re a rabid consumer of information and love helping others.
What you’ll do:
- Grow and maintain Muck Rack’s database of journalists and content producers and hit metric-based goals around growth and quality
- Serve as a “go-to” person for user queries relating to our database and services
- Become familiar with the public relations and journalism industries
- Work closely with product and tech teams to improve our platform
- Have the opportunity to decide your own future and what responsibilities you’ll have within the team
How success will be measured in this role:
- Response time to user issues
- Number of requests closed
- Quick mastery of internal tools and suggestion of upgrade ideas
If the details below describe you, you could be a great fit for this role:
- 0-2 years of professional experience (research and/or customer service experience, including internships, is preferred)
- Attention to detail and a preference for process and structure
- You love and understand journalism/media and have a background in media, public relations, customer service, and/or research
- Mountains of data don’t intimidate you – instead they make you curious to dig deeper
- You’re a quick study and aren’t afraid to think outside of the box to get things done more efficiently
- Excellent communication skills, both written and verbal – you’re equally comfortable drafting an email, jumping on the phone, and presenting to large groups
- Familiar with the tools we use (i.e. Google Apps, Intercom, Slack, etc.) and can learn to use new tools quickly
- You can’t help but be organized, and you prioritize and manage your time well
Interview Overview
Below you’ll find an outline of the interview plan for our Media Researcher role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 15 minute screening call
- 1 hour peer panel interview with several team members
- Take-home assignment (30 mins max)
- 30 min interview with a senior member of the team
- 30 min interview with Muck Rack’s CEO
Salary
The base salary for this role is $27/hour. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.
Why Muck Rack?
Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!
Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.
Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, and disability insurance for employees and their families. We offer two plans with 100% premium coverage for individuals and 85% premium coverage for dependents, as well as a range of other plans. Our team also has access to OneMedical, 24/7 Virtual Care, an Employee Assistance Program, as well as FSA and HSA options. Team members have access to a quarterly wellness stipend and a free Headspace subscription.
PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, plus paid sick/mental health days, summer Fridays, and 13 paid holidays. In order to combat Zoom fatigue and allow for deep work without interruption, we have implemented “No Internal Meeting Fridays” year round. We also provide up to 16 weeks of fully paid parental leave.
Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development.
Culture of Inclusion. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.
Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.
*These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.
If you’re excited about an opportunity at Muck Rack but your experience doesn’t align perfectly with the requirements of the role outlined here, please don’t let it stop you from applying. We’re committed to building a diverse and inclusive workplace, and we want to hear from you. You may be a great fit for this role or another position on our team. We deliberately encourage individuals from all backgrounds, including race, gender identity, sexual orientation, and disability status to apply for positions. We are an equal opportunity employer and we’re committed to a fair and consistent interview process and candidate experience.
#LI-Remote
APPLY HERE
by twochickswithasidehustle | May 15, 2023 | Uncategorized
Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Claim Processing
Monday – Friday
8:00 am until Clean Desk
Overtime Possible
Pay Starting at $15/hr
Requirements:
- Proven computer skills
- Experience in windows environment
- Excellent written communication skills
- Problem solving abilities
- Possess ability to maintain accuracy and production standards
- Work independently
- Ability to read, search electronic documents
- Execute written instructions
- Able to read and understand EOB, and medical bills, and medical claims/paperwork
This is a Data Entry position; however, you will also need to have written communication skills. You will be responsible for reading receipts, doctor bills, EOBs, and basic medical paperwork. Our training team will train each person with the base knowledge it takes to understand how to read these items, and how they would apply to the claim process.
We will be using guidelines provided by the client to adjudicate claims, within the client owned system. You will be responsible for locating specific information on the submitted documents and entering it into a web-based application.
- Production:
Everyone is required to reach the expected production within 6 months. The required production is 45 claims an hour.
APPLY HERE
by twochickswithasidehustle | May 15, 2023 | Uncategorized
Job Description
Additional Information Remote Based Position
Job Number 23077597
Job Category Administrative
Location Sales Support East, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Non-Management
JOB SUMMARY
Enter and locate work-related information using computers and/or point of sale systems. Transmit information or documents using a computer. Read and visually verify information in a variety of formats (e.g., small print). Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Verify information in documents or on computer screens, including text, printed forms, and lists for accuracy and completeness. Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals. Stand, sit, or walk for an extended period of time or for an entire work shift.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
California Applicants Only: The pay range for this position is $18.00 to $25.20 per hour.
Colorado Applicants Only: The pay rate for this position is $18.00 per hour.
New York City & Westchester County, NY Applicants Only: The pay range for this position is $18.00 to $25.20 per hour.
APPLY HERE
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