by twochickswithasidehustle | Jun 15, 2023 | Uncategorized
Enrollment Chat Specialist
Remote – US
Student Success is hiring for remote, work from home opportunities with immediate availability.
Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.
The Enrollment Chat Specialist will work with/assist potential customers to inform them of available product offerings, consult with them on the best product for their situation, assist with enrollment questions, and provide solutions for the customer.
Position responsibilities:
- Providing information and support for individuals navigating the application, decision, and enrollment processes into Stride public and private schools
- Providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolves typical process problems as they occur to ensure family satisfaction
- Managing high chat/SMS volume of both inbound and outbound messages, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills
- Discussing product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes
- Utilizing Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers
- Acting as an initial and ongoing contact point for enrolling families, staff, and internal departments
- Answering prospective and enrolling families’ questions and concerns with one or more of Stride’s school products or services
- Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
- Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
- Assisting management with special projects relating to customer service
- Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
- Assisting customers who have requested information and sharing details about various online schooling options
- Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
- Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
- Explaining the enrollment processes, and next steps based on the product chosen
- Meeting key performance indicators for employee attendance, quality assurance, customer satisfaction, customer loyalty, and schedule adherence
Requirements:
- Must have previous live chat experience
- Must be able to work from home
- Able to sit and work at a desk and on the computer for extended periods of time
- Able to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
- Able to pass a typing speed test and type 50 WPM
- Solutions-oriented
- Ability to identify customer educational needs and find appropriate solutions
- Computer knowledge and internet navigation skills
- Ability to handle multiple job tasks at one time and escalate issues in a timely manner
- Effective oral and written communication skills
- Must have either an ISP provided modem that allows a third party VOIP, or a personal modem and personal router without restrictions
- Must be able to wire company hardware directly into router which may not be more than 100 feet from the computer
- Minimum Internet Requirement
- Highspeed Internet Connection (Cable, Fiber, DSL)
- 20 Mbps Download
- 10 Mbps Upload
- 100ms Ping or less
- Jitter: 40 MS or less
- Hardwired Connection
- Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges
Qualifications:
- Must be at least 18 years old
- High School diploma or equivalent combination of education and experience
Preferred skills/qualifications:
- College degree or some college completed
- 1+ year of customer service experience
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
Pay rate is $13.00/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
APPLY HERE
by twochickswithasidehustle | Jun 15, 2023 | Uncategorized
Compensation Range : $20/hr
Staples Promotional Products Web Specialist (Remote)
Staples is business to business. You’re what binds us together.
While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.
Salary: $20/hr-$25/hr based on experience
What you’ll be doing:
Provides support to the Sales Representative and/or Customer indirectly by learning, utilizing and mastering company systems, processes and selling products from our SPP.com product selection.
Processes e-commerce orders from various online platforms providing positive customer service in all interactions.
Analyzes Customer order expectations and art files to discern execution capability as well as needed processing for execution.
Makes independent decision on customers behalf to resolve all order or process discrepancies keeping company profitability at forefront of decisions.
Utilizes effective communication skills to develop and present recommendations to customers for approval.
Proactively communicates solution-based selling in order to maintain customer satisfaction in all areas of web service.
Utilizes company systems for pricing application with manager oversight for larger volumes. Work with suppliers to negotiate product and cost to meet the customer’s specific needs.
Manages independent workload to meet stringent online customer timeframes as well as co-manage team workload to ensure service lead times are consistent across business served.
Collaborates with various support departments to implement customer expectations & requirements. Supports the online ordering process by providing necessary customer information to ensure the success of a sale.
Provides consistent and accurate online chat service to aid customer inquiries instantaneously.
Works with expeditors/billing/accounting to learn and facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems
What you bring to the table
Ability to organize, prioritize and manage multiple projects simultaneously
Strong customer service knowledge promotional products merchandising or purchasing skills are considered a plus
Suggestive selling and vendor negotiation skills preferred.
Knowledge of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
General “strategic business sense” skills
Basic math skills and aptitude
Qualifications :
What’s needed- Basic Qualifications
2+ years relevant work experience
Customer service knowledge is required and any promotional products merchandising or purchasing skills are considered a plus
Good customer relation and communication skills including verbal and written such as e-mail and phone skills.
We Offer:
At Staples, you’ll find the asset we value most is you. It’s why we offer a number of benefits to support our associates’ well–being both on and off the job. Here, benefits are designed to meet the diverse needs of our associates and their families for good health, work–life balance, retirement prep and overall peace–of–mind. For more information Check out our perks and benefits!
Interested in joining the team? Check out our perks and benefits !
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
APPLY HERE
by twochickswithasidehustle | Jun 15, 2023 | Uncategorized
We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with both providers and their clients to ensure they have a seamless and positive experience with our insurance program. You will work closely with our Insurance Operations teams to execute on and manage day-to-day operations of Alma’s Insurance Program, while also helping the team to think through opportunities to streamline workflows, improve provider/client experiences, and proactively identify operational risks that may come with scaling our business.
What you’ll do:
- Serve as a functional expert in your subject area, being able to independently handle day to day escalations from internal and external teams
- Manage between 6 to 10 direct reports depending on time in the Team Lead role, prioritizing productivity to hit team SLAs while also supporting team Associates’ professional development
- Maintain extremely productive self-work habits amidst changing workflows and processes, and champion change management for the rest of the team
- Collaborate cross-functionally with our Customer Experience, Insurance Operations, and Product teams to deliver an exceptional experience to providers and clients
- Work closely with the team analyst and operations manager to ensure processes are feasible and efficiently executed by team Associates
Who you are:
- 2+ years work experience in a similar role managing employees and collaborating cross-functionally, ideally at a high growth startup
- You are quick to pattern recognize and understand the impact of decisions through ambiguity
- You have the ability to self-serve with a bias towards action and investigation to get the answers or data required you need
- You are inspired by the success of your team and enjoy supporting others in their professional development
- You are a highly organized team player with excellent communication skills and a customer-centric attitude
- Passionate about mental health and our mission at Alma
- Prior experience in healthcare, specifically mental health, is a plus, but not required
Benefits:
- We’re a remote-first company
- Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
- 401k plan (Roth and Traditional)
- Free Alma platform access
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend to power your wifi, lunches, coffee, and more
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- Free EAP access through LifeWorks
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
- Unlimited PTO
Salary Band: $58,500 – $95,000
APPLY HERE
by twochickswithasidehustle | Jun 15, 2023 | Uncategorized
Alma is looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with Alma’s Operations team. The successful candidate will be able to ensure a high level of detail and accuracy, can work quickly and efficiently across multiple systems and browsers, and has great communication skills.
The Operations Associate role will be part of the Eligibility Check subteam within Insurance Operations.
This is a full-time position open to candidates across all US geographic locations who are able to work 40 hours a week Monday to Friday. You will be expected to work 9am-5:30pm ET. This is an hourly and remote position.
Start date: July 11, 2023
What you’ll do:
Our team helps mental health providers see their clients in-network. You may be tasked with any of the following responsibilities that enable in-network care:
- Investigate patient eligibility through payer portals and calling insurance payers
- Communicate eligibility to patients and clinical providers
- Execute on detail-oriented investigation using tools such as Kareo, payer portals, and Google Suite, and communicate escalated scenarios to other teams
- Identify escalations and communicate to supervisor
Who you are:
- You have experience determining health insurance or benefits eligibility for clients.
- Previous roles may include: Insurance Verification Specialist, Eligibility Specialist, Benefits Specialist, Patient Advocate, or another role that directly works with an insurance benefits department.
- You are organized, detail-oriented, and proactive with the ability to prioritize work effectively
- You have experience working across multiple software platforms, such as Google Suite, Kareo, Square, ZenDesk, Slack
- You may have experience working with a healthcare technology company in healthcare insurance eligibility, or medical billing, or customer experience
- You are computer proficient
- You have experience with data entry
- You have strong verbal and written communication skills and have the ability to communicate accurately and effectively with internal and external stakeholders
- You are able to work between the hours of 9am-5:30pm ET
- You may have experience working with a healthcare technology company in healthcare insurance eligibility, or medical billing, or customer experience
- You are passionate about mental health and our mission at Alma
Benefits:
- We’re a remote-first company
- Health insurance plans through Cigna (medical and dental) and MetLife (vision),
- including FSA & HSA plans
- 401k plan (Roth and traditional)
- Free Alma platform access
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- Free EAP access through LifeWorks
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
- 3 weeks of PTO, plus 7 sick days to recharge
Hourly Rate: $21 per hour
APPLY HERE
by twochickswithasidehustle | Jun 15, 2023 | Uncategorized
Alma is looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with Alma’s Operations team. The successful candidate will be able to ensure a high level of detail and accuracy, can work quickly and efficiently across multiple systems and browsers, and has great communication skills.
This Operations Associate role will be part of the Claims subteam within Insurance Operations.
This is a full-time position open to candidates across all US geographic locations who are able to work 40 hours a week Monday to Friday. You will be expected to work 9am-5:30pm ET. This is an hourly and remote position.
Start date: July 11, 2023
What you’ll do:
Our team helps mental health providers see their clients in-network. You may be tasked with any of the following responsibilities that enable in-network care:
- Review claims submitted by providers and submit claims to insurance payers
- Review electronic claims from insurance payers and post payments
- Troubleshoot and resolve denied claims by contacting insurance companies via phone and contacting clients/providers via email
- Execute on detail-oriented investigation using tools such as Kareo, payer portals, and Google Suite, and communicate escalated scenarios to other teams
- Identify escalations and communicate to supervisor
Who you are:
- You have experience working with health insurance claims or any role that directly works with a health insurance claims department.
- You are organized, detail-oriented, and proactive with the ability to prioritize work effectively
- You are computer proficient
- You have experience with data entry
- You have experience working across multiple software platforms, such as Google Suite, Kareo, Square, ZenDesk, Slack
- You have strong verbal and written communication skills and have the ability to communicate accurately and effectively with internal and external stakeholders
- You are able to work between the hours of 9am-5:30pm ET
- You may have experience working with a healthcare technology company
- You are passionate about mental health and our mission at Alma
Benefits:
- We’re a remote-first company
- Health insurance plans through Cigna (medical and dental) and MetLife (vision),
- including FSA & HSA plans
- 401k plan (Roth and traditional)
- Free Alma platform access
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- Free EAP access through LifeWorks
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
- 3 weeks of PTO, plus 7 sick days to recharge
Hourly Rate: $21 per hour
APPLY HERE
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