Data Entry Agent

by | Apr 1, 2025 | Uncategorized

As a Data Entry Agent, you will be joining our Data Enrichment team to support the data enrichment tasks for our clients. You’ll be held to a high quality of work standard and will be a contributor to the quality control process.

What will you do?

  • Responsible for reviewing and completing Enrichment Tasks as defined and trained by the client
  • Primary work will be application data entry, vendor resource verifications, board certifications, and following up with various state boards for statuses
  • Responsible for timely and quality execution of tasks

Why we think this job is great:

  • It’s a full-time, 100% remote position where you’ll work from home.
  • You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you. 

Qualifications:

  • Excellent written and verbal communication skills.
  • Available 40 hours per week starting immediately
  • Experience in an outbound/inbound call center, inside sales experience, or related sales or customer service experience is a plus.
  • Adaptable and flexible, demonstrating abilities to work with process and information changes
  • Ability to work independently or as an active member of a team
  • Can support a WFH set-up
  • Have a stable internet connection. 
  • A computer-savvy candidate is preferred.
APPLY HERE

REMOTE TRANSCRIPTIONIST

by | Apr 1, 2025 | Uncategorized

Acorn Transcripts, LLC is growing and we are looking for independent contractors with experience transcribing digital audio files and are familiar with Court procedures and terminology. We are specifically looking for people who have had experience with both civil and criminal trials, as well as bankruptcy, juvenile and mental health hearings.

Our work is extremely diverse as we work with various Court systems throughout the United States. We are looking to add to our team of fast, accurate, knowledgeable, reliable and professional transcribers.

Requirements:

  • Must be a citizen of the United States, residing in the United States, and able to fill out a W-9 form.
  • Certified Electronic Transcribers (CET) preferred or three years of experience specifically in the legal field.
  • Must type at least 80 words per minute.
  • Must have a high-speed internet connection.
  • Experience working with Microsoft Word and/or WordPerfect software programs.
  • Must have excellent grammar and proofreading skills.
  • Good quality headphones are recommended, (preferably noise canceling) and a foot pedal for audio playback.
  • Must be a team player.

If this describes you, please email your resume to [email protected] and tell us why you’re interested in working with us.

We look forward to hearing from you!

APPLY HERE

Social Media Community Moderator

by | Apr 1, 2025 | Uncategorized

Social Factor is always looking for great moderation talent. We’d love to hear from you if you have interest in working with us on a project or part-time basis. Our client needs are constantly changing and growing so we’d love to get to know you and understand your experience. When a match comes along, someone from our team will reach out to see if you are available and interested in pursuing the opportunity. We offer flexible schedules to fit all lifestyles. Some of our work is 24/7 so if you are an early bird or a night owl, we may have something for you!

We are hiring from the following states for this project: Arkansas, Arizona, Florida, Georgia, Indiana, Maryland, Michigan, Mississippi, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, and Virginia.

If you are a US based, Social Media Community Moderator or are interested in learning moderation, we’d love to hear from you. We are looking for project based or part-time work moderators working in English and other languages such as German, French, Spanish, Portuguese, Korean and Japanese. The Community Moderator role will work to develop strong, growing, digital communities for some of the world’s most well-known brands as work becomes available. 

All qualified applicants will be asked to complete a Community Moderation assessment upon initial screening. The purpose of this assessment provides us with a greater understanding of our community management approach and allows us to better understand your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time.

​​Those who complete and excel during the training period will be added to our roster of trained moderators and will have the opportunity to be matched to future work.

Community Moderator Requirements:

  • Native-level understanding of language
  • Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
  • Previous social media moderation experience is required and Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
  • Exceptional organizational and multitasking abilities
  • Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
  • Excellent spelling and grammar skills (skills test will be given for final candidates)
  • Strong willingness to learn and think critically; a proactive approach
  • High energy with the capability to multitask in a dynamic, rapidly growing organization
  • Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
  • Knowledge of and experience with the major social media platforms: FB, Twitter, Instagram, etc.
  • Ability to analyze social media metrics
  • Experience with digital project management tools such as Asana, JIRA, Mavenlink, Basecamp, etc is a plus
  • Minimum of Windows 10 and macOS 12.X
  • Internet speed requirement of a minimum of 50 mbps

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor’s growth, we have opportunities working with Fortune 100 and Fortune 500 companies. 

APPLY HERE

Team Leader, Customer Support

by | Apr 1, 2025 | Uncategorized

ABOUT ROCKET MONEY🔮

Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

Please note: The schedule for this role will be Tuesday-Saturday 9am-5pm (Pacific Time)

ABOUT THE TEAM 🤝

The Customer Support team is a crucial part of our commitment to empower people to live their best financial lives. This team is responsible for providing resources and guidance to customers by answering questions, providing step by step directions, and troubleshooting issues that they might be experiencing. Their goal is to provide exceptional service that aligns with our mission and values.

ABOUT THE ROLE 🎉

The Team Leader, Customer Support works to lead business initiatives to improve customer experience. They utilize their experience in the role to provide insights on support for specific areas of the customer experience. This team leader provides coaching and mentoring to team members while contributing to the growth of the support team.

Disclaimer:

Below is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

  • Provide resources and guidance for customers on how to get the most out of products
  • Utilize online chat platform to support incoming customer questions regarding the app, their account, and other general issues
  • Escalate technical issues to the Engineering team and communicate solutions to members
  • Contribute to process improvements and development to enhance the customer experience through firsthand use of product and providing feedback to needed teams
  • Troubleshoot connectivity issues with the company’s linking provider
  • Draft support articles and assist with creating member tutorials
  • Provide feedback to the product teams
  • Works with leadership to efficiently allocate resources to meet Service Level Agreements (SLAs)
  • Leads/mentors team members on their specialization within customer support and career development

ABOUT YOU 🦄

Minimum Requirements:

  • You have at least 3 years of experience in a customer service, or relevant role

Preferred Requirements:

  • You have experience in a B2C technology company
  • You have experience in a leadership role
  • You have experience with design processes and implementation for technology products

WE OFFER 💫

  • Health, Dental & Vision Plans
  • Life Insurance
  • Long/Short Term Disability
  • Competitive Pay
  • 401k Matching
  • Team Member Stock Purchasing Program (TMSPP)
  • Learning & Development Opportunities
  • Tuition Reimbursement
  • Unlimited PTO
  • Daily Lunch, Snacks & Coffee (in-office only)
  • Commuter benefits (in-office only)

Additional information: Salary range of $50,000 – $65,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

APPLY HERE