by twochickswithasidehustle | Sep 6, 2023 | Uncategorized
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
Given our continued growth, we always have room for more intellect, energy, and enthusiasm – join our global team and see why it’s so special to be a part of Mitratech!
We’re seeking a highly organized Onboarding Specialist to work closely with the Assurehire Professional Services project team members and leadership to help deliver major client projects efficiently. The Onboarding Specialist manages the administrative tasks, such as document and information distribution, report collation and communication support. Strong communication skills, the ability to develop and maintain strong relationships with both internal and external partners, as well as experience meeting hard deadlines is a must.
Essential Duties & Responsibilities
- Manage assigned cases with quality, responsiveness and urgency to resolve customer requests.
- Provide a positive user experience when working with case requests through email, phone and screenshare.
- Mentor other team members on best practices for the Assurehire platform.
- Partner with the other Client-Facing teams to resolve escalations, cross-train and increase collaboration.
- Complete projects within SLA’s and needed turn around times to give customers the best onboarding experience.
Requirements & Skills
- Best practices for software configuration, testing, and resolution
- Experience with Salesforce Case Management
- Strong and clear communication and interpersonal skills
- Strong organizational skills
- Strong time management skills with the ability to meet tight deadlines
- Strong attention to details even under pressure
- Self-motivated and must not be afraid to speak up or ask questions
- Document management and ability to use project management tools
- Experience with MS Office Suite and Google Docs
by twochickswithasidehustle | Sep 6, 2023 | Uncategorized
Launched in 2018, kea is changing the way restaurants operate. We’ve built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We’ve raised $26m to date and we’re building an amazing team to drive the world’s restaurant commerce. There are tens of thousands of restaurants out there that need kea, and we’re building for them.
About the Role
kea is looking for a passionate and humble Quality Control Associate to join our ever-growing Operations team. In this fully-remote role, you will be partnering with nearly every company department and will be actively suggesting to new QC ideas and ways to increase our revenue, call conversion, and overall value as a company.
The Quality Control team is all about ingenuity and vision. We aspire to dig in deep and then take that information to think outside the box to find solutions to call and conversion issues. Our culture stems from understanding and kindness, with a go-getter mentality!
What your day-to-day looks like
Assess each call from agent, tech, and customer perspectives.
Partner with the larger Operations team to provide important insights and crucial findings that will make the company successful.
Partner with Sales and Accounts team to report customer-related challenges and issues to ensure strong restaurant/kea relationships.
Own multiple report updates.
What sets you up for success
1+ years of call center/customer service experience is a plus.
Flexible/open availability. (Must be able to work between the hours of 8am pst-8pm pst when necessary)
Thrive in a super fast-changing environment and enjoy juggling multiple tasks within tight deadlines.
Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
Tech-savvy: you’re computer-savvy. Strong Google Sheets / Excel knowledge is a plus.
Bilingual (English/Spanish) is a plus, but not necessary to be considered for the role.
Experience with BPOs is a plus.
Experience in a startup company is a plus.
What’s in it for YOU
Flexible hours
Generous stock option plan
Unlimited PTO
100% remote work
Opportunity to “wear lots of hats” and accelerate your career
Ownership, responsibility, and empowerment in what you do
Incredible teammates and a caring workplace culture
by twochickswithasidehustle | Sep 5, 2023 | Uncategorized
Job OpeningsQuality Control Associate (remote)
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About us
Launched in 2018, kea is changing the way restaurants operate. We’ve built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We’ve raised $26m to date and we’re building an amazing team to drive the world’s restaurant commerce. There are tens of thousands of restaurants out there that need kea, and we’re building for them.
About the Role
kea is looking for a passionate and humble Quality Control Associate to join our ever-growing Operations team. In this fully-remote role, you will be partnering with nearly every company department and will be actively suggesting to new QC ideas and ways to increase our revenue, call conversion, and overall value as a company.
The Quality Control team is all about ingenuity and vision. We aspire to dig in deep and then take that information to think outside the box to find solutions to call and conversion issues. Our culture stems from understanding and kindness, with a go-getter mentality!
What your day-to-day looks like
Assess each call from agent, tech, and customer perspectives.
Partner with the larger Operations team to provide important insights and crucial findings that will make the company successful.
Partner with Sales and Accounts team to report customer-related challenges and issues to ensure strong restaurant/kea relationships.
Own multiple report updates.
What sets you up for success
1+ years of call center/customer service experience is a plus.
Flexible/open availability. (Must be able to work between the hours of 8am pst-8pm pst when necessary)
Thrive in a super fast-changing environment and enjoy juggling multiple tasks within tight deadlines.
Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
Tech-savvy: you’re computer-savvy. Strong Google Sheets / Excel knowledge is a plus.
Bilingual (English/Spanish) is a plus, but not necessary to be considered for the role.
Experience with BPOs is a plus.
Experience in a startup company is a plus.
What’s in it for YOU
Flexible hours
Generous stock option plan
Unlimited PTO
100% remote work
Opportunity to “wear lots of hats” and accelerate your career
Ownership, responsibility, and empowerment in what you do
Incredible teammates and a caring workplace culture
by twochickswithasidehustle | Sep 5, 2023 | Uncategorized
Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.
Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
We’re looking for a curious, empathetic, and self-motivated Enterprise Support Specialist to join our team at Branch.
What you’ll do
Engage with external stakeholders in Payroll, HR, Operations, and IT to identify, troubleshoot, and resolve issues
Field inbound requests sent through Zendesk support software
Manage outbound requests to resolve integration failures, payment failures, and other technical issues
Triage and escalate through various teams such as Services, Support, Finance, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents
Use internal customer support and configuration tools to troubleshoot and resolve issues
Partner with Services, Account Management, and Partner teams to understand and document solution nuances and tailor support playbooks to meet customer needs
Document customer feedback to inform ongoing product and operational improvements
Qualifications:
Previous B2B support experience in SaaS and/or payroll
Proficient in Excel / Google Sheets
Excellent communicator – both verbal and written
Problem Solver – Ability to identify, troubleshoot issues, and propose simple solutions
Coachable – Open to feedback and can show improvement
Experience with Zendesk support software a plus
Benefits:
Remote-first work culture (domestic USA)
Branch-paid medical, dental, and vision insurance
Equity
401k
Paid time off
Paid company holidays
Working at Branch
Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
by twochickswithasidehustle | Sep 5, 2023 | Uncategorized
JOB DESCRIPTION
An employer is hiring a Request Support Services Administrator which is basically someone who assists in overseeing device order requests and escalations associated with device orders and configuration. This role will be responsible for the following:
- Managing a mailbox responding to inquiries and issues
- Managing Remedy queue associated with device and service orders
- Escalating unresolved issues to SME’s and Support groups.
- Working closely with Workflow Managers ensuring SLAs are met
REQUIRED SKILLS & EXPERIENCE
- 2-3 Years Experience in customer service or administrative assistant position preferably dealing with asset management of computer equipment, but just need to be strong with communicating updates to customers
- Prior experience working with ticketing system, preferably remedy
- Excellent Oral & written communication skills
- Remote, but EST hours required
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