Clinical Administrator (Part-Time, Hourly Contractor)

Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.

Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.

Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.

About the Role

Charlie Health is looking for a dynamic individual to support our clinical team with scheduling & attendance, data collection, technology issues, and project based tasks. This candidate will play a critical role in maintaining the efficiency of our clinical team to deliver the best possible care to our clients.

Manages all scheduling for Charlie Health clinicians, clients, and families
Facilitates clients’ virtual entry during treatment session to turn on camera and remain engaged in group
Monitors group attendance and helps to contact any absent clients
Track and monitor alumni group
Documents group attendance in appropriate spreadsheet on all days and times of treatment
Effectively communicates absences, technological difficulties, or clinical concerns with relevant team members, clients, and families
Updates attendance and billing spreadsheet each night accurately and on time
Provides clients and families with calendar invitations and text reminders to treatment sessions
Manages reminder alerts through appropriate software
Track all expiring surveys, add to spreadsheets to ensure surveys are given to each patient on time

Must be available during late afternoons and evenings on weekdays 2:30P-9P Mountain time to meet the schedules of our adolescent and young adult clients.
Work authorized in the United States and native or bilingual English proficiency
Have access to reliable technology resources & WiFi to work in a remote setting
Previous expertise working with teens and/or young adults in both individual and group settings is highly preferred
High attention to detail and ability to work independently and efficiently
Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR
Limited proficiency in Microsoft Office–Excel, or Google Sheets
Part time/full-time, 1099 role
This role is not presently available in New York, Colorado, Washington or California.#LI-Remote

Additional Information
The expected pay for this role will be $20.00 per hour.