by twochickswithasidehustle | Sep 13, 2023 | Uncategorized
Must reside in the following states to be considered for a Seasonal Role:
AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, KS, LA, MA, ME, MI, MN, MO, MT, NH, NJ, NV, NC, OH, OK, OR, RI, PA, TN, TX, UT, VT, VA, WA, WI
Please note: This is a remote seasonal role, starting in early October through December 2023.
The Role:
Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Print Quality Specialists to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will play a key role in improving the overall experience for customers who have received less than perfect products.
As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical. You will rework design files and communicate with our printing facilities to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe’s Creative Suite and passionate about solving problems.
Minted is open 7 days a week and we ask you to work at least 1 weekend day. While we do our best, your days off may not be consecutive.
#LI-AN1 #LI-Remote
You WIll:
- Research and thoroughly document replacement order root causes
- Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations
- Reference a wide range of resources to determin the best solution for our customers.
- Work directly with customers over email to design and replace original orders
- Work in a production environment to troubleshoot technical, design, and print errors
- Work collaboratively with other teams to ensure we deliver outstanding service
You Have:
- Excellent written and verbal communication skills
- The ability to think critically in order to solve problems
- Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom are a plus.
- G-Suite experience
- The ability to produce high-quality design, and work in a fast-paced environment
- The ability to work effectively in a team-oriented environment
- You are flexible and open to new challenges
- The ability to learn and work remotely and engage effortlessly with coworkers and leadership — you take feedback well and are eager to learn more
What You’ll Gain in Return:
- Expand your knowledge of Photoshop and Illustrator
- Experience working with print ready files
- Growth opportunities — the role is great for recent grads looking to build a strong resume
- Gain customer service experience
- Salesforce Lightning experience
- Fun, friendly, and diverse team culture
Compensation:
The compensation range for the role applies to both employment offers and Minted employees actively working in the role. Generally, our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Salary Range 0 – Includes SF Bay Area – $20/hr
Geo Base Salary Range 1 – All non-SF CA, DC, NY – $20/hr
Geo Base Salary Range 2 – Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA – $20/hr
Geo Base Salary Range 3 – Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY – $20/hr
Benefits:
– Paid Sick Leave
– Friends and Family Discount
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
How Our Process Works:
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
Full vaccination is required for anyone working from a Minted office. In addition, beginning April 21, 2022, a booster shot is also required. At this time, we will not be able to have anyone in our office who is not vaccinated. Upon hire, you will be required to submit documentation of your vaccinations. Alternatively, those seeking a medical or religious accommodation can request more information on that process from their Talent Acquisition Specialist.
by twochickswithasidehustle | Sep 12, 2023 | Uncategorized
Job Details
Description
TASKS AND RESPONSIBILITIES:
- Effective management of the Unmatched queue in Ramsoft PACS, including management of all pending orders in Ramsoft.
- Responsible for researching and resolving missing interpretations from previous dates at start of their shifts.
- Follow established procedures and policies in order to responsibly monitor and account for all cases during the shift.
- Documents follow up efforts in the claim file in DDF.
- Monitors every verified claim to ensure verification with Ramsoft images.
- Escalates delays to appropriate leadership group.
- Burns study images to CD and mails to client.
- Prints films and mails to client as needed.
- Alerts regional dispatch team to any repeats that are documented by reading radiologists.
- Collaborates with Rely Radiology helpdesk as required.
- Responds quickly to email requests submitted to the Telerad inbox.
- Responsible for accommodating various special requests, honoring high priority facility orders, expediting urgent cases and conducting constant follow up.
- Must maintain a positive attitude in the office, when speaking to technologists, and when interacting with team members and clients.
- Must be able to provide detailed written documentation of issues that occur.
- Must be able to think critically and maneuver assets as required to satisfy client needs.
- Must promptly notify call center leadership of any issues that require assistance.
- Identifies and pursue self-improvement needs, eagerly adapts to changes when proposed.
- Perform other duties as assigned, assists when attendance issues arise within the office, and maintains positive attitude during crisis.
o Documents any escalation and reports any unresolved problems to the Call Center Supervisor and/or field operation supervisor.
o Takes client calls and handles account issues when applicable.
o Reports compliance events to appropriate authority.
o Executes additional tasks as may be required from time to time by management.
o Ensures escalation procedures are observed.
MBX
Qualifications
Behaviors
Preferred
Functional Expert: Considered a thought leader on a subject
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
by twochickswithasidehustle | Sep 11, 2023 | Uncategorized
Job Details
Description
Position Summary:
The primary job function, under general supervision, is interpreting complex data sets related to various operations of the Claims Department and provide data-driven analysis. The position is responsible for analyzing and interpreting data, identifying trends and patterns, and providing insights to drive business decisions. They will use their knowledge of statistics and various data analytical tools to develop reports, dashboards, and visualizations to present complex data in a clear and concise manner.
Essential Job Functions:
Works with claims leaders and independently to identify and provide data support to recognize opportunities. Collaborates with other departments in Claims and other divisions of the company (Product, U/W, IT Domain Teams, etc.) on implementing solutions to business problems. Supports claims projects by applying general knowledge of the business area processes, including best practices.
Retrieves data from various sources and prepares data for analysis. Reviews data for accuracy and revises methods of data retrieval when necessary. Prepares reports, graphs and charts based on research and analyses. Analyzes data and identifies trends in data to provide meaningful suggestions and recommendations to leadership. May assist with forecasting future claims activity to plan for future risks. Serves as a contact for basic reporting needs/issues and on demand reports.
Communicates proactively, clear, and consistently with SME’s and leadership in the various claims operations to understand each job function. Through this communication, the employee will be expected to increase the breadth of their understanding of the processes associated with these operations, and of the various KPI’s that drive business results
Creates presentations breaking down problems identified, potential solutions. Develops spreadsheets and visual tools for management use. May attend management meetings to present findings and recommendations. The encumbent should have a strong background in creating and explaining meaningful graphs and also be skilled at assembling and delivering presentations
Coordinates and executes reporting; directs and supports underwriting users/leaders in identifying data needed for reporting using Guidewire Database, NextGen Database, and Enterprise Data Warehouse
Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week
Other functions may be assigned
Education:
Worker characteristics are normally acquired through the successful completion of a Bachelor’s degree in an analytical concentration, such as math, statistics, engineering.
SAS and SQL Training
Master’s degree is required in lieu of work experience.
Experience:
At least 3 years experience of insurance related experience preferably in an analytical role, or equivalent combination of education and experience.
Knowledge and Skills:
Advanced proficiency in SQL required.
Proficiency in PowerBI and other data visualization tools.
Experience with Python and/or R a plus.
Knowledge of statistics and general model building/validation procedures required.
Strong data skills and ability to work with massive datasets.
Good problem-solving skills required.
Good analytical and critical thinking required.
Strong attention to detail and accuracy
Excellent written and verbal communication skills required.
Work requires professional written and verbal communication skills and the ability to present findings on underwriting data projects
Must have the ability to produce quality work within tight timeframes, simultaneously manage multiple projects and the ability to work in a team setting
Requires the ability to work a flexible schedule and travel as needed, which may require overnight and/or weekend stays.
Requires the ability to adhere to the Company’s privacy policy due to the sensitive nature of information handled in this position.
by twochickswithasidehustle | Sep 11, 2023 | Uncategorized
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is a global community based on connection and belonging. The Community Support team supports this mission with a vision to ‘build the world’s most loyal travel community through exceptional service’.
Community Support Platform (CSP)
Customer Vision: Success is about delivering exceptional customer service for our users – both self help and human support – throughout their Airbnb journey.
Business Vision: We believe that community support will be a significant differentiator and driver of Airbnb’s global success and growth. We deliver exceptional customer service at scale by building platform capabilities that power the community’s experience.
The Difference You Will Make:
We’re looking for a Manager, Content and Knowledge Management Product Operations to join our Content and Knowledge Management team. We are a part of the Community Support Platform organization and we are looking for an experienced manager with deep subject matter expertise in applying content and knowledge management strategy and operations to transform digital support experiences, utilizing AI tools to streamline the content production process while optimizing our knowledge bases for top performance leveraging large language models.
You have a passion for delighting customers through the entire support journey, including digital channels, automated product support and 1:1 customer support interactions. You are continuously focused on improving the end-user experience through great quality content that is easy to consume, focusing on our frontline agents and external community.
You are the right fit to push the limits of the digital service space by establishing thriving, agile content operations from the ground up our content strategy and operating models for Visual Content, Multimedia, Rich Media, Social Media, dynamic and guided content, etc.
You are experienced in managing content writers and knowledge/technical writers, with a passion for developing talent and enabling them. You are focused on quality and can demonstrate ample experience driving the correct message in line with a brand’s voice and tone, working cross-functionally with other teams like Marketing, Service and Experience Design, Product, UX Writing, Comms, Localization, Legal, Product and Program Management.
You can articulate the key role knowledge plays on the success of support teams, and structure and enable the team to ensure that human and virtual agents have access to the applicable knowledge information.
You are comfortable with ambiguity and can thrive in a fast-paced environment. You are an expert in content and knowledge development and set-up your team’s processes and mechanisms so the operation can respond rapidly and effectively to changing priorities, contributing to clear customer and business outcomes.
A Typical Day:
Lead a team including writers and knowledge editors, fostering a culture of creativity, belonging, collaboration, and innovation
Work cross-functionally with Product Marketing, Marcomms, Legal, Localization, Host Comms, Creative and UX Writing to orchestrate impeccable content for company wide releases
Partner effectively with experts in LLM tuning, information retrieval, and model development to create innovative products and features
Leverage AI to create and deliver resonant content
Implement AI programs that improve how the team works and what value our customers get
Collaborate with cross-functional teams to ensure content is aligned with business goals, brand voice, and user needs
Partner with Community Support leadership and XFN partners to evolve Knowledge strategy
Partner with Product and Engineering teams for best in class content delivery solutions
Define and develop standards for digital content that inform its operationalization
Drive voice and tone standards documentation, partnering cross-functionally with the broader writing community
Establish processes and mechanisms for planning, creation, delivery, and governance of high quality content
Contribute to content and knowledge governance and lifecycle management activities, including backlog, utilization and resource allocation of writing resources
Your Expertise:
10+ years experience in content and knowledge management or related fields
4+ years of experience leading a team of content authors and/or technical writers, with a track record of success providing coaching, feedback, and professional development opportunities to team members to help them achieve their career goals
Proven understanding of emerging digital trends and being a thought leader promoting innovation in the space
Experience with AI solutions and tools
Experience working in matrix global organizations
Extensive familiarity with different content management systems (like ContentStack, Confluence) and operational and project management systems
(like jira and asana)
Familiarity with Taxonomy and Information Architecture
Experience working with a customer service team and/or operations team is highly desirable
Agile training/certification/experience, including scrum, kanban, nimble, is a big plus
Your Location:
This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
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