by twochickswithasidehustle | Sep 20, 2023 | Uncategorized
Description
As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit www.Spectrio.com.
Primary Objective:
The Implementation Specialist is passionate about the Spectrio products and mission while providing first response to customize and install on-premise equipment for our clients.
Responsibilities Include:
Control point for field-related service activities
Assigning, controlling, and dispatching service technicians
Monitor workflow and load to qualified technicians
Coordination of tech scheduling with clients
Evaluate and reassign work as needed
Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians
Comprehend and apply technical information, and present technical information to customers in a non-technical manner
Acquire the information necessary for new installations and hardware configurations
Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation
Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments
Update supervisor on status of projects or technical issues
Identify higher level support issues and escalate to appropriate team member/s or department when necessary
Log all incidents, case updates, and hardware info, into the company’s designated support system.
Perform other duties as assigned
Requirements
Bachelor’s degree preferred
Computer and Customer Service experience required
Experience working as an Implementation Specialist preferred
2+ years of related experience with computers and providing customer service in a call center environment preferred
Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred
Experience using Google Suite and Microsoft Office
Must have the capacity to multitask, prioritize, and self-direct, with accuracy – while performing in a challenging environment
The ability to work independently and as part of a team
Strong analytical and problem-solving skills
Excellent organizational and time management skills
Superior communication and customer service skills
Attention to detail required
Must show aptitude and desire to learn new skills on the job
Ability to follow instructions and procedures, both verbal and written
Fast learner of new processes, and software tools
Punctual, accountable, and team focused
Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non-technical people
Must have the capacity to multitask, prioritize, and self-direct, with accuracy – while performing in a challenging environment
Computer literate and working knowledge of current Microsoft Operating Systems, and Office software products. Windows 7, 10, Word, Excel, and Outlook
Working knowledge of basic Networking protocols and hardware, TCP/IP, Ethernet, Wireless, hubs/switches, remote management software
Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations
Ability to remain positive and seek solutions during stressful situations, effectively prioritize and execute tasks, as well as adapt to change
*Position is Remote. Considering candidates in the Southeast U.S. including FL, NC & TX .
Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.
by twochickswithasidehustle | Sep 20, 2023 | Uncategorized
About us
Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).
Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 – 40 hours per leave) and money (up to $30K per leave).
Sparrow is headquartered in San Francisco with remote employees across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble—after all, we’re solving real problems.
About the role
As a Leave Specialist, you will be the primary contact for employees of companies we service and will manage a leave of absence from start to finish. You will also play a critical role of supporting your peers and Sparrow team members.
What your day to day will look like:
- Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and update all stages of a leave.
- Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers.
- Actively participate in team meetings providing feedback, solutions and suggestions.
- Communicate and participate externally with employees going on leave to discuss the leave of absence process and specific leave questions.
- Partner with our internal payroll teams to ensure employees are paid accurately and on time.
- Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor’s offices, etc. through various methods of communication (phone call, email, video chat).
Attributes of a successful candidate who will excel at supporting our customers:
- Strong communication skills that allow you to interact comfortably with internal cross-functional teams, and customers.
- You excel in active listening, empathy, and approachability.
- Be comfortable moving between multiple tasks in a quick succession.
- Maintains internal systems and processes.
In collaboration with the Sparrow team, build a better product:
- Collect and share product feedback that you receive during customer interactions.
- Evaluate our impact throughout the lifecycle of each leave.
- Implement process improvements to resolve inefficiencies and address customer pain points.
- Provide and seek negative and positive specific feedback to your peers, supporting your team’s growth and development.
About you
- Superior organization skills and detail-oriented. You’re able to track various tasks from different leaves and ensure nothing gets lost.
- Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through email, chat, and phone calls.
- People person. Remarkable degree of empathy and interpersonal intuition, and strong, active listening skills.
- Learner’s mindset. Highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment.
- Proactive. You’re always anticipating what might come next and how better to support the Leave Specialist team.
- Systems-oriented. Always thinking of how you can improve processes to make the team even more efficient.
- Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately.
- Relentlessly Optimistic. You believe in and work for the possibility of change and are unyielded by uncertainty and roadblocks.
- Empathetic. You lead with empathy, and understand each situation from our customers perspective and approach with compassion.
by twochickswithasidehustle | Sep 20, 2023 | Uncategorized
About us
Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).
Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 – 40 hours per leave) and money (up to $30K per leave).
Sparrow is headquartered in San Francisco with remote employees across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble—after all, we’re solving real problems.
About the role
As a Leave Payroll Analyst on Sparrow’s Customer Experience team you will be responsible for preparing employee leave and payroll calculations for our customers, and will have a hand in helping us build a better product.
Here’s what you’ll do
- Provide internal support for our leave specialists with leave and payroll calculations:
- Work with the leave specialists by preparing customized and personalized payroll plans and payroll reconciliations for our customers’ payroll teams.
- Act responsively, accurately, and with attention to customers’ payroll deadlines.
- Ensure correct personalized payroll plans are calculated on the Sparrow dashboard.
- Interface and collaborate comfortably with a variety of key parties including: leave specialists, sales and marketing, and engineering teams through various channels (instant message, email, video chat).
- Effectively collaborate with our customers’ payroll teams to ensure they love Sparrow:
- Work with onboarding specialists to understand our customers’ payroll needs.
- Assist with the setup of customized personalized payroll plans, payroll schedules, and payroll workflows.
- Share best practices for leave payroll when needed.
- In collaboration with the Sparrow team, build a better product:
- Collect and share product feedback.
- Identify improvements in payroll calculations software and services.
- Provide input on payroll system integrations.
- Implement process improvements to resolve inefficiencies and address customer pain points.
About you
- 2-5 years of experience in either data-focused operations, payroll, accounting, or bookkeeping.
- Excellent spreadsheet skills. Adept at using Excel functions, formulas, and cell formatting.
- Superior organization skills and detail-oriented. You’re able to manage a multitude of tasks with accuracy and attention to deadlines.
- Outstanding verbal and written communication skills. Clear, empathetic communicator able to distill complex information to ensure understanding. Is able to work with different communication styles.
- Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately.
- Learner’s mindset. Highly self-directed, adaptable, and open to feedback and implementation in a fast paced, always changing environment.
- Someone looking for something new. This is not a traditional payroll role so you will not be doing full-cycle payroll. Instead you will create payroll plans for our customers .
- Able to become a subject matter expert. Your coworkers and Sparrow customers will look to you as a go-to resource for all things payroll.
by twochickswithasidehustle | Sep 20, 2023 | Uncategorized
This is a remote position open to any qualified applicant in the United States.
Overview:
We are actively seeking a Private Pay Reimbursement Specialist to join our team. The candidate will have some experience in health insurance and understand how insurance processes work.
Responsibilities:
Collect outstanding balances while promoting the Company’s reputation for integrity
Make outgoing calls to customers with outstanding balances
Maintain an outgoing call volume consistent with the goals of the team
Answer telephone calls in phone queue and address patient questions and concerns
Set up payment plans for customers with large balances or financial difficulties
Provide excellent customer service, including problem solving and timely follow up
Handle difficult and/or emotional customer situations in a polite and professional manner
Verify new insurance information provided by patient and accurately update patient records
Fix patient information errors originated during order entry process
Process refunds and A/R adjustments on patient and facility accounts
Requirements:
Must work shift during CST hours
Minimum 1 year related experience
Must have a modem to install phone (Phone equipment provided)
High School Diploma or equivalent
Basic computer and software navigation
Ability to explain general insurance terminology to client customers
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Sep 15 2023
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
by twochickswithasidehustle | Sep 20, 2023 | Uncategorized
Job Type
Temporary
Description
MAKE A DIFFERENCE AT OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have a fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 48 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day: leadership, collaboration, excellence, innovation, inclusion, and stewardship. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
This position is considered temporary and we anticipate needing this position until 12/4/2023.
The Executive Assistant (EA) is a professional-level role that serves as a partner to OCHIN Executives. In addition to
providing high-quality administrative support, the EA is a critical thinker who understands the workings of the
organization and their executives’ needs, work styles, and priorities. The EA coordinates work and problem solving
among team members and departments while ensuring high integrity, sound judgment and confidentiality in various
situations. They have strong written and verbal communication skills, administrative and organization skills, are self-
motivated, professional, proactive, collaborative, and capable of prioritizing tasks in a fast-paced environment.
Essential Duties
Provide high-level, organized, and detail-oriented executive-level support while ensuring thoroughness, quality, and accuracy.
Assess details, anticipate needed action, and take appropriate steps to assist in day-to-day activities and unexpected needs, providing the executive time to focus on priorities.
Assist the executives with prioritizing deliverables, meeting deadlines, and avoiding bottlenecks.
Triage questions and concerns to appropriate individuals or departments.
Prepare, review, and revise written reports and presentations for the executives’ review.
Coordinate internal and member-facing meetings, including scheduling, drafting agendas, assembling and distributing meeting materials. Manage meeting logistics, including recording and summarizing minutes.
Draft executive communications to leaders, staff, and external organizations.
Conduct research and synthesize findings.
Collect and maintain data files and distribute reports, ensuring accuracy and completeness.
Manage the executive’s complex schedule to ensure maximum efficiency.
Manage, coordinate, and arrange executive travel, prepare travel itineraries, and reconcile expenses.
Identify risks and opportunities for efficiency and improvement and collaborate with key stakeholders on resolution.
Organize and provide logistical support for in-person and virtual events as needed.
Collaborate with the EA Team to ensure seamless executive support.
Maintain the utmost integrity, confidentiality, and discretion when interfacing with others.
Other duties as assigned by the Supervisor of Administrative Services and executives.
Requirements
An associate degree or equivalent in college education and experience required
Five (5) to eight (8) years of relevant experience
Experience working with senior executives
Advanced writing and communication experience
Advanced proficiency with Microsoft programs (Outlook, Word, PowerPoint, and Excel)
Talent in organizing, prioritizing, and managing multiple tasks at once
Excellent customer service skills
Ability to work independently and in a virtual work environment
Base Pay Overview
The typical offer range for this role is minimum to midpoint, ($70,214 – $87,767) with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.
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