by twochickswithasidehustle | Oct 10, 2023 | Uncategorized
Truework is on a mission to create trust in every financial transaction. This is why we build products that enable businesses and consumers to regain control over how their sensitive financial information is shared online. Our platform empowers lenders to complete employment and income verifications quickly and accurately while enabling organizations to automate the verification process and ensure the privacy of their employees’ personal data. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.
At Truework, we are hyper-focused on building products that enable businesses and consumers to regain control over how their sensitive information is shared online. Our platform and services empower lenders to complete verifications quickly and accurately while enabling organizations to automate the verification process and ensure the privacy of their employees’ personal data. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.
We are looking for a Senior Customer Support Quality Assurance Specialist to join our team!
Develop a highly effective quality assurance program for onshore and offshore Customer Support teams, ensuring customers receive diamond-level service from our team.
Build high-quality onboarding and continuous enablement programs for onshore and offshore Customer Support teams, improving our ability to scale rapidly and support customers consistently as Truework launches new and improved products.
Become a hands-on subject matter expert on our Truework product functionality, features & use-cases and Customer Support workflows, ready to jump in immediately and ensure department KPIs are met.
At Truework, you would be responsible for:
Training Program Development and Automation:
Utilize automation tools to optimize training programs, ensuring the highest quality while minimizing resource utilization.
Collaborate with the Head of Customer Support to identify and outline training needs for support specialists.
Feedback Analysis and Improvement Strategies:
Analyze customer feedback to identify recurring patterns and areas for improvement in customer interactions.
Develop strategies to enhance customer support specialists’ performance based on analysis results.
Training Material Creation and Delivery:
Craft comprehensive instructional documents and manuals to guide support specialists in various customer interaction scenarios.
Conduct both group and individual training sessions, tailoring content to address performance gaps and customer feedback.
Support Standards and Quality Management:
Develop and maintain internal quality standards for customer support and call center operations.
Review and evaluate a subset of support agents’ interactions using quality assurance software, providing constructive feedback and facilitating improvement discussions.
Performance Monitoring and Reporting:
Monitor and evaluate inbound and outbound interaction quality, tracking issues and analyzing results.
Create detailed reports reflecting support performance metrics (CSAT, AHT, FRT, QA) and communicate performance to higher management.
What we’re looking for:
5 years prior experience in customer service, quality assurance, and learning & development
Zendesk Support (minimum 2 years as an Admin), Google Workspace, Looker, Tableau or other data analytics or quality assurance software
Prior experience working in a remote work environment
Prior experience working cross-functionally with operations and engineering teams
Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals, from design to implementation.
Bonus: Prior experience designing and managing training programs using learning management software.
About your team at Truework and who you will work with:
Manager:
Tonya Strickland, our Senior Customer Support Manager who heads up the Customer Support team at Truework
Team:
Ben Bullitt, Senior VP of Operations and Support
Kendall Feezor, Customer Success Leader – Working together to ensure Truework’s enterprise customers consistently receive diamond-level support.
Sambhav Jain, Product Leader – Working together to ensure Customer Support specialists become subject matter experts on Truework’s key product offerings.
Cash Compensation:
Our cash compensation for this role is targeted at $38.00 – $42.00 per hour for candidates based at our hubs in New York City & San Francisco. For remote candidates not located in these hubs, this role is targeted at $27.00 – $38.00 per hour. Final offer amounts are determined by multiple factors including candidate expertise and may vary from the amounts listed above.
Benefits
Flexible PTO policy
Learning & Development stipend
Health, Dental, Vision, Life Insurance, STD, LTD
Equity
TruePerks
Commuter, FSA, HSA
401K plan
by twochickswithasidehustle | Oct 10, 2023 | Uncategorized
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!
Be a part of something exciting, as we are disrupting the restaurant industry! Restaurant365 is the leading provider of restaurant software solutions. We are looking for that “special ingredient” to join the people team as you manage and own the front of the house. As the Office Manager, you will have full autonomy to help invest in our epic culture. You are invited to bring your authentic self into the Irvine office where we provide flexibility, a creative space, and a rewarding environment. Helping restaurants thrive is our passion; if you are looking for a place to Relentlessly Seek Greatness, we want to hear from you!
How you’ll add value:
Provide administrative support with the highest level of confidentiality and professionalism
Work independently or with others to complete special projects through software programs such as PowerPoint, Excel, ADP.
Assist with People Team initiatives
Additional duties may be assigned when necessary
Must be able to work Pacific time
Hourly Role: $30 per hour
6 Month Assignment
What you’ll need to be successful in this role:
2+ years of administrative experience
Discretion, integrity, and confidentiality
Ability to work independently, set priorities and handle multiple tasks with a high level of efficiency and little or no supervision
Proficient in Microsoft Office Suite including Word, PowerPoint, Outlook, and Excel; knowledge of Adobe suite preferred
Capable and confident communicator with a strong positive personal presence; possess highly effective communication skills; must be approachable, hardworking, and enthusiastic
Must be customer service oriented, a team player, and very responsive to needs and requests of others
The ability to be adaptable, flexible, and dependable is a must
Why join our amazing team?
We’re a community that prides itself in creating innovative solutions and producing quality work
Our product is the secret ingredient that makes a real difference to restaurants nationwide
The open concept work environment that we’ve created is causal, collaborative, and cultivates communication
BI-Remote
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
by twochickswithasidehustle | Oct 10, 2023 | Uncategorized
POSITION TITLE: Accounts Coordinator (Remote) – Unlock Your Potential!
Are you ready to embark on a dynamic journey with us?
About Us:
Join our forward-thinking team as an Accounts Coordinator in a remote capacity. We’re not just a company, we’re a community dedicated to excellence. As an Accounts Coordinator, you’ll play a pivotal role in our operations, ensuring the precision and efficiency of our accounts management processes.
Why Choose Us?
Flexibility Meets Potential: Embrace the freedom of remote work with a competitive hourly rate of $25 for up to 29 hours per week. Plus, envision a future where this role blossoms into a full-time position with enticing benefits!
Responsibilities:
Collaborate for Success: Work hand-in-hand with the K-12 Connect Director of Client Services and Account Executives to streamline processes and support contract management, providing vital support to schools and families.
Empower Growth: Assist Account Executives in managing current contracts, making a direct impact on the growth of our organization.
Be the Backbone: Support the crucial task of K-12 Connect tutor scheduling, ensuring a smooth educational journey for all.
Champion Accuracy: Update data, track forms, and monitor reports to maintain an accurate and efficient accounts system.
Connect and Communicate: Be the hub of information, keeping our team and stakeholders updated with clear and concise communication.
Exemplary Service: Provide exceptional customer service to both clients and tutors, ensuring their needs are met with professionalism and care.
Drive Initiatives: Develop and support special projects and other exciting ventures within K-12 Connect, leaving your mark on our progress.
Requirements:
Tech-Savvy Pro: Excel, Google Sheets, and Google Drive should be your playground – showcase your technological prowess!
Master Multi-Tasker: Demonstrate excellent project management skills, attention to detail, and the ability to handle multiple tasks with finesse, even under competing priorities and deadlines.
Service Superstar: A strong background in customer service is a must, ensuring our clients and tutors feel valued and supported.
Communication Maestro: Showcase outstanding writing, organizational, and communication skills – the cornerstones of success in this role.
People Person: Possess strong interpersonal and decision-making skills, fostering healthy relationships within our community.
Discretion and Diplomacy: Maintain a high level of confidentiality, resolve conflicts effectively, and handle employee relations with confidence and poise.
Join us in reshaping the future of education. Apply today and unlock your potential!
by twochickswithasidehustle | Oct 9, 2023 | Uncategorized
Description
Aira is visual interpreting.
We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection.
Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained visual interpreter will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating – just about anything, safely and securely.
Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our visual interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information.
By joining this organization, you will have a major impact on the lives of the millions of people worldwide who are blind or have low vision.
The Visual Interpreter is the most essential component of our service, often considered the ‘secret sauce.’ As the world’s only certified visual interpreters, Visual Interpreters are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community.
As a Visual Interpreter, using our proprietary technology platform, you will answer live video calls from our blind and low vision customers. You will then assist, one at a time, with real-time tasks in countless unique scenarios. Please note you will not be on camera during these live video calls.
From assisting with daily personal routines to professional activities to navigating a dream journey around the globe, Visual Interpreters focus on providing live, personalized support for each customer’s unique requirements during live calls. Here is a to show what the role encompasses and what it’s like to be a part of Aira.
Working as a Visual Interpreter is unlike any other job. We’ve developed our own training and certification process to ensure you’ll be ready and able to assist our customers accomplish any task. While our paid training will expand your communication skills, teach you to use a mix of third-party tools and proprietary technologies, and polish your customer service skills, it’s the actual real-world calls that will challenge and shape your worldview.
Objectives of this Role:
Embody the Aira brand by always being helpful, consistent, creative, and kind.
Provide exceptional customer experience by utilizing training and tools (proprietary and third-party) efficiently and accurately to support blind and low vision customer needs.
Contribute to the organization’s growth and success by being a core member of the Aira team by supporting other Visual Interpreters.
Continue to learn and develop extensive visual interpreting capabilities via ongoing education and training.
Responsibilities:
Clearly and accurately present on-demand visual information to blind and low vision customers.
Consistently answer calls while scheduled.
Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
Maintain strict data privacy standards and confidentiality.
Maintain regular and consistent attendance and punctuality.
Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
Anticipate Explorers’ needs and provide exceptional customer experience.
Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
Set high standards of performance for self and others.
Assume responsibility and accountability for completing assignments and tasks successfully.
Responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Follow the Visual Interpreter Code of Professional Conduct
Requirements
Key Skills and Qualifications
The Visual Interpreter:
Is an enthusiastic, eager, and articulate communicator.
Is mission-driven, and has innate problem solving skills.
Adapts well to new technological systems and processes.
Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
Has strong investigative research skills and is tenacious in the pursuit of information.
Utilizes creative problem-solving skills and thrives under pressure.
Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
Has a strong attention to detail.
Qualifications:
A high school diploma or GED equivalent.
Be 18 years of age or older.
Fluent in English.
Right to work in the United States
A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
A computer system that meets our required technical specifications:
Minimum of 8 GB RAM
Windows or Mac computer using Windows 11 or Mac OS High Sierra (no Chromebooks)
Use of headphones with a noise-canceling microphone attached. It must be wired while taking calls.
Minimum internet speed of 25 Mbps
Must additionally complete Aira Agent Prescreen and Aptitude Test
Minimum Schedule Requirements:
Minimum 25 hours a week
Preferred Qualifications:
A background in customer service, a call center environment, or technical support.
Experience working with people with disabilities or with accessibility technology.
Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
Bilingual in French or Spanish (spoken and written conversational proficiency).
Aira’s Values
We are powered by people
We pursue excellence & hold ourselves accountable for results
We embrace change and agility
We act with integrity, transparency, dignity and respect
We are champions of inclusion, diversity and accessibility
Aira’s Operating Principles
Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
Focus: We operate with a plan, based on our roadmap and aligned to our priorities.
Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
Transparency: We (Employees and Agent Staff) engage in open, honest, and direct, 2-way communication because we trust one another.
Corporate Social Responsibility: We support the community in matters related to health, employment and independent living. This includes making our service available as broadly as possible to support these commitments.
Benefits
$20 base rate 4:00am – 12:00pm PST
+$1 Swing 12:00pm – 8:00pm PST
+$2 Nights 8:00pm – 4:00am PST
+$3 Weekends 8:00pm Friday – 4:00am Monday PST
$400 Annual technology stipend
Paid sick leave
Paid training
100% remote work – always was, always will be
Supportive, integrated team environment with ongoing development opportunities
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