eLearning Developer

by | Oct 10, 2023 | Uncategorized

We Make Knowledge Worth More.

Kajabi is an incredible place to work (if we do say so ourselves). We call our customers our Heroes because they are. We celebrate and support every one of them working to create a thriving business based on what they know and share with the world.

With our robust product features, Heroes have a single ecosystem in which they can publish, market, and sell online courses, membership sites, communities, and other digital products. Tens of thousands of entrepreneurs rely on Kajabi to build and manage their online businesses, and we are proud to have enabled these entrepreneurs to generate over $4.1 billion in sales from nearly 50 million customers to date.

Kajabi is at another inflection point. With over $100 million in revenue and a significant round of funding that values the company at more than $2 billion, we are writing the next chapter in our journey to build a great, enduring company that redefines the knowledge economy. Learn more at www.kajabi.com.

eLearning Developer (Contract with potential to Full-time)
The eLearning Developer is tasked with assessing and creating training content and is focused mainly on video content creation and editing. The role will report to our Senior Manager, Customer Training. We offer a flexible working schedule and are open to remote and local applicants.

The Impact you will make

Partnership: Partner with other e-learning developers, Knowledge & Training as well as cross-functional team members to confirm course specifications and resolve gaps via training needs assessments.
Creation: Utilize tools like Wistia, Mindstamp, Kajabi itself, Figma, Pendo, Rev, Webflow, BigMarker and more to build eLearning courses, live events, learning paths, resources, and/or audio and visual content that will be consumed by our Kajabi customers (and our team).
Design: Utilize UI/UX best practices as well as adult learning theory principles to develop highly engaging landing pages, web copy, email funnels, feedback loops, and general learning experiences for varying audiences throughout the customer journey. Develop learning deliverables in various engaging formats (e.g., courses, games, videos, quizzes, etc.)
Optimization: With data in hand, the E-Learning Developer will partner with the their manager, teammates, and cross functional partners to proactively iterate on course delivery and continually improve their programs and delivery styles. They will also build and optimize processes in partnership with Operations and cross-functional teams to document, record and otherwise capture the customer’s journey with training at Kajabi.
Project Management: Plan, manage, and produce content and courses on time and align those programs with an overall learning outcomes strategy in an ever-changing, fast-paced environment. Address changes and feedback to course deliverables in a timely manner. Align and manage cross-functional relationships to ensure the completion, delivery, and success of each project
Measurement: In partnership with the Knowledge & Training team and other cross-functional teams, measure, evaluate, and report on training outcomes based on Kajabi and team business objectives
Attributes for Success

Bachelor’s degree or equivalent combination of experience and education that enables performance for this position (1-2 years of experience across instructional design, training delivery, content management, and project management)
Great project management skills
Demonstrated record of developing engaging training content for an audience with varied ability; Ability to untangle unique or complex workflows; Comfortable learning and trying new software; Experience in marketing copywriting; UI/UX design experience; Landing page optimization experience
Bonus if you have

Bachelor’s degree and equivalent combination of experience and education that enables performance for this position (1-2 years of experience across instructional design, training delivery, and project management)
Kajabi Team Benefits Package

Company paid premiums for medical, dental and vision insurance for self and family
Company sponsored HSA account
Company 401K, 100% match up-to 6% of employee contributions
Equity
Flexible vacation policy
Telecommuting
Educational Allowances
Fitness incentives package
Company funded mental health resources
Wellness perks
Casual Dress

APPLY HERE!!!

Senior Customer Support Quality Assurance Specialist

by | Oct 10, 2023 | Uncategorized

Truework is on a mission to create trust in every financial transaction. This is why we build products that enable businesses and consumers to regain control over how their sensitive financial information is shared online. Our platform empowers lenders to complete employment and income verifications quickly and accurately while enabling organizations to automate the verification process and ensure the privacy of their employees’ personal data. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.

At Truework, we are hyper-focused on building products that enable businesses and consumers to regain control over how their sensitive information is shared online. Our platform and services empower lenders to complete verifications quickly and accurately while enabling organizations to automate the verification process and ensure the privacy of their employees’ personal data. On the consumer side, we are giving employees unprecedented visibility into how their professional information is shared between third parties such as banks, mortgage lenders and employers. We believe increasing data transparency and returning data controls to the consumer are two crucial steps toward improving the health and safety of the internet as we know it.

We are looking for a Senior Customer Support Quality Assurance Specialist to join our team!

Develop a highly effective quality assurance program for onshore and offshore Customer Support teams, ensuring customers receive diamond-level service from our team.
Build high-quality onboarding and continuous enablement programs for onshore and offshore Customer Support teams, improving our ability to scale rapidly and support customers consistently as Truework launches new and improved products.
Become a hands-on subject matter expert on our Truework product functionality, features & use-cases and Customer Support workflows, ready to jump in immediately and ensure department KPIs are met.

At Truework, you would be responsible for:

Training Program Development and Automation:
Utilize automation tools to optimize training programs, ensuring the highest quality while minimizing resource utilization.
Collaborate with the Head of Customer Support to identify and outline training needs for support specialists.
Feedback Analysis and Improvement Strategies:
Analyze customer feedback to identify recurring patterns and areas for improvement in customer interactions.
Develop strategies to enhance customer support specialists’ performance based on analysis results.
Training Material Creation and Delivery:
Craft comprehensive instructional documents and manuals to guide support specialists in various customer interaction scenarios.
Conduct both group and individual training sessions, tailoring content to address performance gaps and customer feedback.
Support Standards and Quality Management:
Develop and maintain internal quality standards for customer support and call center operations.
Review and evaluate a subset of support agents’ interactions using quality assurance software, providing constructive feedback and facilitating improvement discussions.
Performance Monitoring and Reporting:
Monitor and evaluate inbound and outbound interaction quality, tracking issues and analyzing results.
Create detailed reports reflecting support performance metrics (CSAT, AHT, FRT, QA) and communicate performance to higher management.
What we’re looking for:

5 years prior experience in customer service, quality assurance, and learning & development
Zendesk Support (minimum 2 years as an Admin), Google Workspace, Looker, Tableau or other data analytics or quality assurance software
Prior experience working in a remote work environment
Prior experience working cross-functionally with operations and engineering teams
Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals, from design to implementation.
Bonus: Prior experience designing and managing training programs using learning management software.
About your team at Truework and who you will work with:

Manager:
Tonya Strickland, our Senior Customer Support Manager who heads up the Customer Support team at Truework
Team:
Ben Bullitt, Senior VP of Operations and Support
Kendall Feezor, Customer Success Leader – Working together to ensure Truework’s enterprise customers consistently receive diamond-level support.
Sambhav Jain, Product Leader – Working together to ensure Customer Support specialists become subject matter experts on Truework’s key product offerings.
Cash Compensation:
Our cash compensation for this role is targeted at $38.00 – $42.00 per hour for candidates based at our hubs in New York City & San Francisco. For remote candidates not located in these hubs, this role is targeted at $27.00 – $38.00 per hour. Final offer amounts are determined by multiple factors including candidate expertise and may vary from the amounts listed above.

Benefits

Flexible PTO policy
Learning & Development stipend
Health, Dental, Vision, Life Insurance, STD, LTD
Equity
TruePerks
Commuter, FSA, HSA
401K plan

APPLY HERE!!!

Benefits Assistant (Temporary – Part time)

by | Oct 10, 2023 | Uncategorized

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!

Be a part of something exciting, as we are disrupting the restaurant industry! Restaurant365 is the leading provider of restaurant software solutions. We are looking for that “special ingredient” to join the people team as you manage and own the front of the house. As the Office Manager, you will have full autonomy to help invest in our epic culture. You are invited to bring your authentic self into the Irvine office where we provide flexibility, a creative space, and a rewarding environment. Helping restaurants thrive is our passion; if you are looking for a place to Relentlessly Seek Greatness, we want to hear from you!
How you’ll add value:
Provide administrative support with the highest level of confidentiality and professionalism
Work independently or with others to complete special projects through software programs such as PowerPoint, Excel, ADP.
Assist with People Team initiatives
Additional duties may be assigned when necessary
Must be able to work Pacific time
Hourly Role: $30 per hour
6 Month Assignment
What you’ll need to be successful in this role:
2+ years of administrative experience
Discretion, integrity, and confidentiality
Ability to work independently, set priorities and handle multiple tasks with a high level of efficiency and little or no supervision
Proficient in Microsoft Office Suite including Word, PowerPoint, Outlook, and Excel; knowledge of Adobe suite preferred
Capable and confident communicator with a strong positive personal presence; possess highly effective communication skills; must be approachable, hardworking, and enthusiastic
Must be customer service oriented, a team player, and very responsive to needs and requests of others
The ability to be adaptable, flexible, and dependable is a must
Why join our amazing team?
We’re a community that prides itself in creating innovative solutions and producing quality work
Our product is the secret ingredient that makes a real difference to restaurants nationwide
The open concept work environment that we’ve created is causal, collaborative, and cultivates communication

BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

APPLY HERE!!!

Accounts Coordinator (part-time, remote)

by | Oct 10, 2023 | Uncategorized

POSITION TITLE: Accounts Coordinator (Remote) – Unlock Your Potential!

Are you ready to embark on a dynamic journey with us?

About Us:

Join our forward-thinking team as an Accounts Coordinator in a remote capacity. We’re not just a company, we’re a community dedicated to excellence. As an Accounts Coordinator, you’ll play a pivotal role in our operations, ensuring the precision and efficiency of our accounts management processes.

Why Choose Us?

Flexibility Meets Potential: Embrace the freedom of remote work with a competitive hourly rate of $25 for up to 29 hours per week. Plus, envision a future where this role blossoms into a full-time position with enticing benefits!

Responsibilities:

Collaborate for Success: Work hand-in-hand with the K-12 Connect Director of Client Services and Account Executives to streamline processes and support contract management, providing vital support to schools and families.

Empower Growth: Assist Account Executives in managing current contracts, making a direct impact on the growth of our organization.

Be the Backbone: Support the crucial task of K-12 Connect tutor scheduling, ensuring a smooth educational journey for all.

Champion Accuracy: Update data, track forms, and monitor reports to maintain an accurate and efficient accounts system.

Connect and Communicate: Be the hub of information, keeping our team and stakeholders updated with clear and concise communication.

Exemplary Service: Provide exceptional customer service to both clients and tutors, ensuring their needs are met with professionalism and care.

Drive Initiatives: Develop and support special projects and other exciting ventures within K-12 Connect, leaving your mark on our progress.

Requirements:

Tech-Savvy Pro: Excel, Google Sheets, and Google Drive should be your playground – showcase your technological prowess!

Master Multi-Tasker: Demonstrate excellent project management skills, attention to detail, and the ability to handle multiple tasks with finesse, even under competing priorities and deadlines.

Service Superstar: A strong background in customer service is a must, ensuring our clients and tutors feel valued and supported.

Communication Maestro: Showcase outstanding writing, organizational, and communication skills – the cornerstones of success in this role.

People Person: Possess strong interpersonal and decision-making skills, fostering healthy relationships within our community.

Discretion and Diplomacy: Maintain a high level of confidentiality, resolve conflicts effectively, and handle employee relations with confidence and poise.

Join us in reshaping the future of education. Apply today and unlock your potential!

APPLY HERE!!!