GENERAL SUMMARY OF DUTIES: Responsible for accurately processing hospital and office medical records and patient documentation with basic knowledge of ICD-10 and CPT coding.
REPORTS TO: Charge Entry Manager
RESPONSIBILITIES
Duties include but are not limited to:
Ensures accurate processing of medical records and documentations to be submitted into the patient charts
Reviews and analyzes patient records to determine accurate dating and sequencing of documents
Accessing multiple hospital portals and EMRs to obtain information
Creating, organizing and keeping track of hospital charge tickets
Obtaining and maintain proper access to hospital portals
Email and phone communication with hospitals, providers, and office staff to obtain information needed for processing
Maintaining and managing interdepartmental communication within EMR system
Scanning documents and charge tickets into the patient chart
Cross training within department for coverage as needed
Completes follow-ups in a timely manner
Processes work in a timely manner and create solutions to prevent delay of document submission
Meets or exceeds quality and productivity standards as set by the Charge Entry Manager and/or Revenue Cycle Manager
Continues personal education by attending seminars and classes as needed
Stays up to date on changes and updates to the Current Procedural Terminology (CPT) and diagnosis codes (ICD-10)
Understands and abides by CMS and other payer guidelines in coding and billing
Answers emails and voicemails and returns calls in a timely and efficient manner
Completes requests for information from other AGA, LLC staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Participates in staff meetings as directed by the Charge Entry Manager and/or Revenue Cycle Manager.
Cross trains and performs other practice functions as directed by the Charge Entry Manager and/or Revenue Cycle Manager
Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS AND EXPERIENCE
High School Diploma or GED required
1-2 years of medical office experience. Basic knowledge ICD-10 and CPT Coding preferred
Specialty clinical experience in Gastroenterology experience preferred
Skills and knowledge of EMR software functionality and operations
Proficiency in multiple Microsoft Office applications
Knowledge and ability to process patient medical records
ADDITIONAL SKILLS AND EXPERIENCE
Charge Entry I must be able to:
Provide a high level of quality patient care and customer service at all times
Plan, prioritize, and complete multiple tasks as delegated by Revenue Cycle Manager and/or Charge Entry Manager
Ability to work under pressure; assess, respond, and communicate issues in a timely manner
Maintain composure and set a professional example to patients and coworkers
Communicate clearly with patients and coworkers through the telephone, email, and in-person
Interpret and apply clinical and non-clinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
