Remote LTC Pharmacy Data Entry Technician

Job ID2025-17245 # of Openings1 External Job TypeFull-Time CategoryPharmacy Address7125 Janes Avenue CityWoodridge StateIL Postal Code60517

Overview

SymbriaRxLogo200

Symbria Rx Services is seeking a team oriented, experienced Data Entry Technician who shares our commitment to ensuring the health and wellness of seniors. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

Position Summary

The primary purpose of this position is computer data entry of prescription orders and medical records.

Position Details:

  • 9:00AM-5:30PM Monday through Friday, and alternating weekends (Option 1)
  • 10:00AM-6:30PM Monday through Friday, and alternating weekends (Option 2)
  • 3:00PM-11:30PM Monday through Friday, and alternating weekends (Option 3)
  • FrameWorks LTC Experience required, Docutrack preferred
  • Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI

Responsibilities

  • Contact physician’s office as needed for refill authorization.
  • Contact client for verification of orders as needed.
  • Process all new and refill prescriptions.
  • Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
  • Document correspondence and follow up in the system.
  • Prepare audit sheets and provide feedback to manager.
  • Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
  • Initiate and document correspondence and follow up in system.
  • May assist with research of lost or missing orders per internal department requests.
  • May provide backup support to other pharmacy groups based on business needs or production levels.
  • Answer incoming calls promptly and provide high standard of customer service to the client.

Qualifications

  • High School diploma or general education degree (GED).
  • Pharmacy Technician license and Certification (CPhT) as per state requirements.
  • Long-term care pharmacy experience preferred.
  • Frameworks and Docutrack experience preferred. 
  • Ability to work in a flexible schedule as operational needs dictate, including nights, weekends, and holidays.

Qualifications Preferred:

  • Pharmacy data entry experience; minimum one year.
  • Strong knowledge of Brand/Generic drugs and medical terminology.

Why work for us?

We are a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You, along with your co-workers, have an ownership stake in this company! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

  • Medical, Dental, and Vision Insurance
  • Short/long Term Disability Insurance
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Programs
  • Paid Time Off (PTO) and Tuition/CEU Reimbursement

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

#LI-REMOTE

Senior Data Entry Technician

US-MA-Auburn

Job Post Information* : Posted Date3 days ago(4/4/2025 10:14 AM)Job ID2025-17431 # of Openings1 External Job TypeFull-Time CategoryPharmacy Address15 Midstate Drive CityAuburn StateMA Postal Code01501

Overview

SymbriaRxLogo200

Symbria Rx Services is seeking a team oriented, experienced Data Entry Technician who shares our commitment to ensuring the health and wellness of seniors. As one of the few 100% employee-owned companies in healthcare, our business practices are guided strictly by the values to which our employee owners are committed to. For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

Position Summary

The primary purpose of this position is computer data entry of prescription orders and medical records.

Position Details:

  • 2:30PM-11:00PM Monday through Friday, and alternating weekends (Option 1)
  • FrameWorks LTC Experience required, Docutrack preferred
  • Must currently live in a state Symbria Rx Services is licensed in: AZ, CO, FL, IL, IN, KS, MA, MI, MO, PA, OH, WI

Responsibilities

  • Contact physician’s office as needed for refill authorization.
  • Contact client for verification of orders as needed.
  • Process all new and refill prescriptions.
  • Open orders as needed, verify eligibility, proof and input prescriptions while maintaining productivity and quality standards.
  • Document correspondence and follow up in the system.
  • Prepare audit sheets and provide feedback to manager.
  • Forward incomplete or rejected scripts to appropriate department for resolution and track status in the system.
  • Initiate and document correspondence and follow up in system.
  • May assist with research of lost or missing orders per internal department requests.
  • May provide backup support to other pharmacy groups based on business needs or production levels.
  • Answer incoming calls promptly and provide high standard of customer service to the client.

Qualifications

  • High School diploma or general education degree (GED).
  • Pharmacy Technician license and Certification (CPhT) as per state requirements.
  • Long-term care pharmacy experience preferred.
  • Frameworks and Docutrack experience preferred. 
  • Ability to work in a flexible schedule as operational needs dictate, including nights, weekends, and holidays.

Qualifications Preferred:

  • Pharmacy data entry experience; minimum one year.
  • Strong knowledge of Brand/Generic drugs and medical terminology.

Why work for us?

We are a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). You, along with your co-workers, have an ownership stake in this company! For more than 20 years, Symbria has been providing an outstanding work environment for talented employees to deliver patient-centered care to the geriatric population in senior-living and post-acute settings.

  • Medical, Dental, and Vision Insurance
  • Short/long Term Disability Insurance
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Programs
  • Paid Time Off (PTO) and Tuition/CEU Reimbursement

The salary range listed for this position reflects the anticipated compensation based on experience and qualifications and may vary depending on the specific role and candidate profile.

$15.10 – $20.63

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Director, Total Rewards and HRIS

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don’t necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Director, Total Rewards and HRIS

As the Director of Total Rewards, you will lead the development, implementation, and management of our organization’s Total Rewards programs and HR Operations programs, including items such as payroll, compensation, benefits, leave of absence, HRIS, policies, and onboarding. You’ll be responsible for designing a roadmap of competitive strategies that attract, motivate, and retain our diverse team of talent, support our associate’s well-being, and drive organizational success.

In addition you’ll be responsible for compliance in related areas and oversee the audit process (internal and external) for HR related items. You will effectively lead a team of Total Rewards professionals in supporting our associates and in providing effective cross functional support as an HR center of excellence.  

This is a full-time, remote position.

WHAT YOU’LL DO

  • Develop and execute a comprehensive total rewards strategy aligned with the organization’s goals and objectives, ensuring support for our company’s vision, organizational goals, employer brand and associate value proposition.
  • Oversee comprehensive human resources functions including payroll, compensation, benefits, leave of absence, and HRIS management, ensuring consistent, compliant, and accurate processes, competitive and equitable programs, and effective system administration.
  • Lead the oversight, management, and administration of HR related processes, policies, controls, recordkeeping, and HR related audits, ensuring that programs comply with relevant employment laws and regulations, industry standards, and company policy.
  • Manage vendor relationships and contracts for cost-effective total rewards solutions, while also conducting periodic evaluations, benchmarking, and budget management to ensure effective and efficient program delivery.
  • Develop communication strategies and educational resources to help associates understand and appreciate the value of their total rewards package and related items.
  • Serve as a member of the HR Leadership Team, contributing to special projects and initiatives to support the overall HR strategy of the organization. 
  • Serve as a strategic partner in the integration with Mars by conducting thorough analysis and due diligence of Mars’ global total rewards framework, implementing initiatives that align with Mars’ expectations, and identifying opportunities for integration and optimization to elevate Vetsource.
  • Provide strategic leadership and development to a multi-level HR team, focusing on aligning team purpose and roles with organizational goals, driving effective people strategies, managing performance, fostering a positive associate experience, and maximizing team potential through coaching, mentoring, and accountability.

WHAT YOU BRING

  • Bachelor’s degree in related field or an equivalent combination of work experience and education, 
  • 8+ years of progressively responsible HR experience with at least 5+ years experience in HR Leadership role in a global dynamic organization focusing on HR Operations, Total Rewards and/or payroll
  • Proficient in total rewards principles, compensation structures, benefits design, payroll management, and regulatory requirements with the ability to develop and execute total rewards strategies that support organizational goals and priorities
  • Excellent written and verbal communication skills, including the ability to effectively convey complex ideas to diverse audiences and provide clear, concise messaging with meticulous attention to detail  
  • Demonstrate strong project management oversight for annual HR cycle plans and deliverables (benefits, payroll, HRIS, HR Operations) while effectively leading projects in a large, matrixed organization, prioritizing complex tasks, and ensuring deadlines are met with meticulous attention to detail.
  • Possess strong analytical, critical thinking, and problem-solving skills, enabling data-driven decision-making and effective resolution of complex issues
  • Demonstrated discretion and seen as a trusted partner; ability to exercise sound judgment and maintain a high level of confidentiality of critical and sensitive information, records, and reports
  • Ability to operate with empathy and manage ambiguity during the change management process
  • Proficient with Google Suite, Microsoft Office Suite and related software and HR Information Systems, Workday preferred

Preferred Experience and Qualifications:

  • Masters degree
  • Coursework in HR related areas and/or SHRM-SCP/SPHR, CPP, or another related certification 
  • Intermediate to advanced knowledge of HRIS systems; Workday experience

WORKING CONDITIONS:

  • Reliable internet access is required
  • Sitting/standing at a desk working on a computer for long periods of time

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

  • Competitive pay and benefits including medical, vision*, dental, and life insurance
  • Employee Assistance Program
  • Pet insurance* and Virtual vet care
  • PTO, Holidays, Floating Holidays, and Volunteer Day
  • Retirement Savings Plan (401k/ RRSP) with employer matching program
  • Paid parental leave
  • Flexible scheduling and remote work where possible
  • The opportunity to join one of our Associate Resource Groups, and fun company events!
     

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $176,204 – $210,000 (annualized)

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [email protected], or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Data-savvy customer support representative

Description

Better Reports is a fully remote company that values flexibility, allowing our team to work on schedules that maximize productivity.

We are looking for a data-savvy Customer Support Agent based in the Americas to deliver exceptional support for our rapidly growing SaaS platform. We operate with few meetings and emphasize hard work, clear communication, and reliability to keep our team efficient and effective. If you enjoy problem-solving, working with data, and helping customers get the most out of their reporting tools, we’d love to hear from you!

About Better Reports

Better Reports was founded in 2017.

We are a small team of highly effective individuals working across three continents.

Our product is a data analysis & reporting SaaS app, trusted by over 4,500 businesses.

We are on a mission to provide the best tool for analyzing data from popular apps and APIs.

Our app is currently available on Shopify, Stripe, and QuickBooks, and we are working hard to expand to other platforms.

You can find out more about us here – https://www.betterreports.com and the current app for Shopify here: https://apps.shopify.com/betterreports

About the Role

Job Type: Full-time, Remote

This is primarily a customer support role with opportunities for growth as the company expands.

Responsibilities:

  • Reading and replying to customer queries through our helpdesk tool (HelpScout) and live chat for select customers.
  • Assisting customers in creating and customizing reports, including formulas tailored to their needs.
  • Helping merchants schedule and set up reports in Google Sheets
  • Investigating and explaining report results, especially those related to financial data such as profit and loss statements, cash flow reports, and transaction summaries.
  • Addressing feature requests, pricing inquiries, and general app usage questions.
  • Record videos to demonstrate the functionality of the app that helps answer specific customer questions

Occasionally, you may also:

  • Write documentation about various features of the app
  • Jump on phone/video calls with larger customers to educate and walk through various features (this is rare)

Requirements

Required Skills

We value highly effective individuals who are passionate about their work and possess the following skills:

  • Analytical Reading

You’ll spend most of your time reading and replying to customer emails. You must be able to read a customer’s email and understand what they are asking, not simply what they are saying.

  • Intelligible Writing

Excellent written English, with clear, concise, and grammatically correct communication. This is crucial for customer replies, product documentation, and internal communication.

  • Problem-Solving

Tenacity in tackling new and unique report requests, considering various solutions to find the optimal one.

  • Accounting and Financial Knowledge

Familiarity with accounting principles, such as understanding profit and loss statements, balance sheets, and other key financial metrics. Experience with QuickBooks or supporting customers in similar platforms is a significant advantage.

  • Data and Numbers Enthusiast

Comfort and interest in working with data and financial reports. While deep technical knowledge isn’t required, an understanding of tools like Excel or SQL is a plus.

Preferred Skills

  • Proficiency with data analysis tools such as Excel, SQL, Tableau, PowerBI, Google Data Studio, or similar tools. Familiarity with these tools will help you quickly adapt to our app.
  • Experience in e-commerce, accounting, or finance. Familiarity with these domains will be beneficial as our reports often analyze orders, transactions, and financial data.
  • Ability to create engaging screencasts for documentation and tutorial purposes.
  • Familiarity with QuickBooks or similar accounting platforms.

Working Remotely

  • Comfortable working from home or another remote environment, with a dedicated workspace and reliable, high-speed internet access.
  • Proactive self-starter, capable of working independently with minimal supervision.
  • Available and online during US working hours (North or South America time zones), with regular communication through chat and email.
  • Strong written communication skills for both internal and external use.
  • You will join our team as an independent contractor/sole proprietor and will be responsible for managing your own taxes.

Benefits

What You Can Expect From Us:

  • Dedicated onboarding with screen-sharing sessions with team members.
  • A supportive team with a transparent, public-by-default communication culture.
  • Flexible work schedule with regular check-ins to track your progress.
  • Fair compensation based on your skills and location.
  • 25 days of paid leave annually.

We are looking forward to hearing from you!