Client Care Data Administrator (Part Time) – Total Party Planner
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Job Summary:
The Client Care Department Administrator will assist the Onboarding & Client Care teams with administrative functions related to all areas of daily work. The position must have a deep understanding of TPP, TPP Pay, and our team’s processes to contribute effectively.
Primary Responsibilities:
● TPP Pay
○ Assist team with client setup of TPP Pay upon approval
○ Assist with researching boarded not processed monthly reports
● Data Entry (always primary priority)
○ Enter data into appropriate fields; databases, records, and files
○ Create and organizing spreadsheets
○ Summarizing and compiling data for standardized reports
○ View and verifying confidential or private customer/client information;
○ Verifying data by correctly checking and comparing source documentation
○ Organizing paper formats, paper backups, and material source files as needed
● Onboarding
○ Monitor new client usage and report status back to CCSM
○ Assist team in scheduling, re-scheduling onboarding meetings
● Support
○ Assist clients with account clean up best practices
○ Assist clients setting up new integrations (TPP Pay, eSign, etc.)
● General
○ Assist Client Care Success Manager – Team Lead, Client Care Manager & Director of
Operations with ongoing special projects
○ Assist with set up & maintenance of the TPP Help Center
Primary Qualifications:
● Extensive knowledge of Microsoft Office Suite, particularly of Excel spreadsheets
● Strong attention to detail
● Able to quickly and accurately type and enter data; knowledge of touch typing system
preferred
● Excellent verbal and written communication skills
● In-depth understanding of databases
● Ability to determine the best course of action in problem solving and make independent decisions
● Understanding of the catering industry is a plus
● Ability to work collaboratively with all levels of staff
● Excellent TPP skills
● Empathetic to clients and TPP team
● Time management and ability to multitask
● Work independently and as a team
● Exceptional listening and communication skills
Success factors/job competencies:
● Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of action with a minimum of planning; seizes more opportunity than others.
● Deals with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
● Collaboration – Actively and consistency seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results. Service a collaboration catalyst that motivates others to want to collaborate as well.
● Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
● Emotional Intelligence – Has the ability to perceive emotions of non-verbal signals of others, reason with emotions to promote thinking and cognitive activity, understand emotions by interpreting the cause of others emotions and what it may mean, and manage emotions by having the ability to regulate emotions of self and react and respond appropriately to the emotions of others.
● Intellectual Horsepower – Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp; capable, and agile.
● Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
● Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and other for results
Physical demands and work environment:
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds.
EEOC & ADA Statement:
Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions,
and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check.
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