by twochickswithasidehustle | Apr 24, 2024 | Uncategorized
Remote
Position Summary:
The Insurance Billing Order Entry Specialist I maintains a database by entering new and updated patient insurance information. Researches patient insurance coverage and eligibility. Assures accuracy with regards to content, spelling and insurance information.
Job Responsibilities:
- Responsible for verifying patient insurance coverage, to ensure necessary procedures are covered by an individual’s provider.
- Responsible for entering data in an accurate manner, including patient benefit information in multiple systems and verifying that existing information is accurate.
- Prepares source data for computer entry by compiling and sorting information, establishing entry priorities.
- Processes patient and insurance source documents by reviewing data for deficiencies, discrepancies and specific details.
- Resolve discrepancies by using standard procedures or escalating incomplete documents.
- Double checks their work and assures all data is in the case correctly.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and insurance data by reviewing, correcting, deleting, or reentering data.
- Maintains customer confidence and protects operations by keeping information confidential.
- Other duties as assigned by Management.
- This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
Qualifications:
- High School Diploma or GED.
- 1-2 years of relevant work experience in the Healthcare Industry as it relates to Insurance coverage and benefits verification.
Required Knowledge, Skills and Abilities:
- Proficient in alpha/numeric data entry
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, or Google applications and general working knowledge of Internet for business use
- Ability to work in a fast-past, deadline driven environment including good multitasking skills
- Ability to define problems collects data, validate data, establish facts, and draw valid conclusions
Physical Demands & Work Environment:
- This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
- Duties may require working outside normal working hours (evenings and weekends) on as needed basis.
Pay Range: The pay range for this role is $16.43-$20.54/hr. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
#LI-REMOTE
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Remote USA
$20—$20.54 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
by twochickswithasidehustle | Apr 23, 2024 | Uncategorized
Getting Started With Mystery Shopping
When you click the “Sign Up to Become a Mystery Shopper” link below, a new site will open in a new tab. Follow the directions on this page and you will have signed up to become a Mystery Shopper with IntelliShop.
by twochickswithasidehustle | Apr 23, 2024 | Uncategorized
At Percepta, we bring first-class service across each market we support. As a fully remote Digital Engagement Specialist, in Tennessee, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Digital Engagement Specialist (DES) must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
The DES will deliver and foster a premier level of service for our client’s customers based on trust and respect. The DES must have a genuine passion for assisting customers in a positive manner and handling their concerns/inquiries with a high degree of care and competence.
The DES is an innovative initial contact point for customers. The DES provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The DES will help identify process improvement recommendations that drive customer satisfaction and advocacy.
During a Typical Day, You’ll
- Maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous, and accurate information including:
- Accurately respond to customer inquiries through instant messaging software
- Utilize available resources to respond to customer inquiries
- Communicate clearly and timely with two customers at a time.
- Correspond with customers via mail, if working the Correspondence contact stream as needed.
- Research and determine appropriate actions based on policies, procedures, dealer/region feedback, and job aids.
- Be responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
- Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
- Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.
- Actively participate in team meetings, share knowledge, and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning.
- Adhere to and support all Percepta and Client ISO, Quality Systems, and Q1 initiatives.
- Complete additional tasks/projects as needed.
- Maintain professional working relationships
What You Bring to the Role
- High School Diploma required. Associates degree or 2 + years college coursework completed preferred.
- 2-3 years of customer service experience, preferably in a contact center operations environment with digital communications.
- Additional experience in customer service, and digital communications is a plus
- Excellent written communication skills
- Ability to convey positivity through written communication
- Know and understand basic grammar and business casual writing
- Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow-up questions
- Dynamic and engaging written communication style
- Excellent interpersonal and business communications – verbal and written
- Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
- Strong problem solving, troubleshooting experience.
- Ability to answer and complete chats in a timely manner
- Ability to use a desktop computer with multiple monitors
- Typing skills – accurately type a minimum of 30 words per minute. Demonstrated ability to achieve telebusiness goals
- Experience using CRM software is preferred
- Must possess excellent decision making and problem-solving skills
- Ability to maneuver through various systems to provide the customer accurate information
- Displays professionalism and positive attitude to develop and nurture prospective relationships
- Ability to effectively communicate with customers, managers, and co-workers
- Demonstrate self-motivation and results-orientation
- Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
- Willingness to take on new assignments
- Reliability; follow a logical, analytical approach to business conversations and chat dialogue
- High level of trust and integrity
- Exercise good judgment
- Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision
- Ability to build strong professional relationships and adapt approaches to different management styles
- Must be able to multi-task
- Knowledge of call center environment
What You Can Expect
- Starting pay rate of $16.00 per hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
- Culture of Service – to be treated like you are the customer from day one
- Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions
- Respect – a team that is accountable, dependable, and gives you their full attention
- Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- Career Growth – lots of learning opportunities for aspiring minds
- Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
- Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and excellent benefits. Our programs provide incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test as a condition of employment. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
by twochickswithasidehustle | Apr 23, 2024 | Uncategorized
Description
From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.
Job Title: Data Entry Specialist
POSITION SUMMARY:
Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources.
PRIMARY DUTIES AND RESPONSIBILITIES:
Maintains effective systems to support the timely release of accurate information to diverse clients.
Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents.
Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
Responsible for payer research and territory assignment management.
May assist with inbound call volume as received.
Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
Maintains and promotes a positive and professional working relationship with associates and management.
Complies with all appropriate program policies and procedures.
Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
Typically receives little instruction on day-to-day work, general instructions on new assignments.
Perform related duties as assigned.
Requirements
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Previous 1+ years of professional work experience in a customer service or healthcare environment.
MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:
Ability to communicate effectively both orally and in writing.
Strong computer application skills.
Strong interpersonal skills, team player.
Strong organizational and time management skills.
Strong attention to detail.
Adaptable and flexible to new situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Schedule
Must be flexible on schedule and hours
Overtime may be required from time to time
Must be willing to work weekends if required to meet company demands
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
by twochickswithasidehustle | Apr 23, 2024 | Uncategorized
TextUs is the leading conversational messaging platform for mobile-first customer interactions. We improve business outcomes by allowing organizations to have amazing, message-based conversations with their prospects, customers, and employees across their entire journey with the organization.
OVERVIEW
As the sole Technical Writer at TextUs, you will be responsible for writing and optimizing clear and comprehensive customer-facing documentation for our knowledge base. This role will play a key part in driving product adoption and reducing support ticket volume by ensuring users easily understand and effectively use our platform.
CORE RESPONSIBILITIES
Write clear and comprehensive technical documentation for the TextUs platform, including user guides, integration guides, and other support materials.
Regularly work with product managers and product marketing to update the knowledge base and write release notes for new software features and enhancements.
Collaborate with subject matter experts across the company to gain a deep understanding of our platform, features, and how our customers can best use them.
Incorporate best practices and use cases into customer-facing documentation to increase product adoption and usage.
Work with the Customer Experience and Account Management teams to ensure our existing knowledge base articles meet customer needs, answer common questions, and outline potential troubleshooting steps.
Create custom chatbot answers and optimize knowledge base articles to help deflect and reduce support tickets.
Collaborate with Product Designers by providing input for UI copy and tooltips as needed.
Review and edit documentation to ensure accuracy, quality, and consistency with TextUs terminology and style guidelines.
WHO YOU ARE
3+ years of experience writing technical documentation for software applications
Previous copywriting experience is a plus
Experience with Intercom’s Help Center is a plus
Familiarity with Shortcut or another engineering ticketing platform (e.g. Jira) strongly preferred
Excellent written and verbal communication skills, with a keen eye for detail
Able to grasp technical concepts quickly and translate them into clear and concise documentation
Comfortable analyzing data to make content decisions
Effectively collaborate cross-functionally and seek feedback to continuously improve their work
Strong organization, problem-solving, and project management skills
Portfolio / work samples of previous technical writing projects must be submitted with application to review
EMPLOYMENT DETAILS
Job Type: Full Time
Compensation: $65,000 – $80,000
Location: Remote (US). Headquartered in Denver, CO
Target Start Date: 2 weeks from offer date
hires for this role: 1
Reporting to: Manager, Product Marketing
By submitting your resume for this role, you consent to communication via text and email
INTERVIEW PROCESS
Phone Call w. Recruiter (45 mins via Phone)
Topics: Culture, logistics
Interview w. Hiring Manager (60 mins via Zoom Video)
Topics: Culture, skills, role overview
Assignment (Self-Paced)
Topics: Write a short knowledge base article
Rembrandt Assessment (Self-Paced)
Topics: The Rembrandt assessment allows TextUs to assess how your personality fits within the role and the TextUs culture.
Interview w. Cross Functional Team (60 mins via Zoom Video)
Topics: Culture, collaboration, skills, role overview
Q&A w. CEO (30 mins via Zoom Video)
Topics: You will come prepared with questions about the role, team, product to ensure this role is the best fit for you.
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