Bloom, the insurance industry’s trusted growth partner, is looking for an experienced and dedicated seasonal Quality Assurance Representative (QAR) to monitor recorded calls using rigorous standards to help agents develop habits and actions that improve their overall job performance. QAR’s must possess a superior attention span, enjoy a fast-paced environment, and demonstrate efficiency and accuracy when reviewing and scoring recorded calls.
We are looking for an exceptional individual who can: • Conduct quality monitoring of call center agent recordings using documented standards and systems to identify trends and make recommendations for improvement, where applicable. • Identify performance gaps in soft skills, administrative service, and established policies or processes. • Summarize findings and recommend solutions to management for individual and systematic and or process improvements. • Collaborate with the call center management team to implement solutions. • Document agent interaction with callers for both agent feedback and tracking purposes. • Flag compliance issues when identified and escalate to the appropriate department. • Communicate with managers on agent progress and follow up. • Review Bloom intranet, emails, and agent folders to stay updated on program specifics. • Keep informed on daily client requests through monitoring Teams channels and QA group chats and incorporate those into the evaluation forms, where applicable. • Attend calibration sessions, if scheduled by client/manager. • Assist in ad-hoc projects, including live monitoring and/or coaching. • Assist with onboarding new Quality Assurance Representatives through nesting activities. • Perform all other duties as assigned.
Education and Experience • High school diploma or GED • Experience in Customer Service, Call Center Experience and/or Quality review in a Call Center Environment preferred
Skills and Abilities • Proficient with Windows programs, specifically Excel • Strong comprehension skills • Robust writing skills • Adept verbal communication skills • Detail-oriented • Proven ability to work accurately and efficiently with daily deadlines • Effective multitasking aptitude • Able to work independently without supervision, and as part of a team • Discreet and professional attitude • Always maintain discretion and professionalism regarding agent performance
What We Offer At Bloom, we offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted. Benefits of working for Bloom include: • Competitive compensation • Comprehensive health benefits • Long-term career growth and mentoring
About Bloom As an insurance services company licensed in 48 contiguous U.S. states, Bloom focuses on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We concentrate on two areas of service: technology services and call center services and are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients.
Ascend Technology ™ Bloom provides advanced sales and enrollment automation technology to the insurance industry through our Ascend ™. Our Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.
Bloom is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
Responsible for all aspects of project management for medium to high complexity projects over the entire life of the initiative and understands the business objectives and scope, and will guide a Team to deliver expected results for projects. Work closely with accountable Delivery Leaders in the Business and Technology to ensure assigned project delivers on business objectives and value, while managing scope/timeline/budget and technical risk. Responsible for a single high complexity project or several smaller/lower complexity initiatives at one time. Provide support and guidance for both business and technology initiated projects and requires solid knowledge of technology processes and implementation procedures.
Additional details
This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Define complex project plans/roadmaps including scope, budget and schedule, and execute tasks defined in the project plan to achieve project goals using standard project management methodologies and practices
Assess project needs and resources continually to complete projects on time and within budget while managing log of risks, issues, mitigation strategies, and decisions
Drive testing and acceptance of project results
Partner with resource managers, Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion
Lead and facilitate project meetings and presentations to Leadership
Establish and execute a project communication plan to maintain project alignment
Drive Teams and Customers toward decisions
Establish cross functional alliances within and outside of the Technology Department to drive results
Build partnerships to collaborate and use influence without authority to gather Customer and business requirements and communicate effectively with all project Teams and Support groups
Work with development teams to ensure work is completed as planned and follow analytical methods for task execution/tracking and budget/timeline tracking
May perform other job duties as directed by Employees’ Leaders
Knowledge, Skills and Abilities
Advanced knowledge of project processes, problem management tools and procedures
Knowledge of Agile development practices and ceremonies
Proficient knowledge of application impact on operational and business functions
Skilled in strong Customer Service and Team orientation
Ability to build relationships and influences without authority
Skilled in active listening, presenting, and facilitating team and stakeholder meetings
Ability to effectively communicate information and ideas using all forms of communication
Ability to maintain composure under pressure and accurately assess problem situations
Ability to work effectively in a fast paced, collaborative, Team based environment while directing teams to complete tasks by scheduled completion date
Skilled in Leadership to direct performance of outside Contractors and maintain positive relationships with internal Customers
Education
Required: High School Diploma or GED
Experience
Required: Advanced-level experience, seasoned and specialized knowledge in project management
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits: Competitive market salary from $107,650 per year to $119,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual ProfitSharing contribution toward retirement – when Southwest profits, you profit***
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period of time **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won’t be available after you apply. Job Posting End Date 05/12/2024
Paystarting between $17.00 – $19.00/hour with shift differential opportunities and the potential to earn up to $24.00/hour with career path advancement!
Bonus up to $30k+ per year with our competitive sales-based bonus program and work 100% from HOME helping support automotive enthusiasts purchase parts for their dream builds!
WHO IS TURN5?
Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.
POSITION SUMMARY
Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us! Under the direction of the Sales Management Team, the LiveChat Sales Tech I aids customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.
QUALIFICATIONS
Education: High school diploma or an equivalent combination of education and experience.
Must have or have the ability to acquire automotive knowledge in all supported vehicles.
Excellent sales ability and some product knowledge or ability to learn.
Ability to maintain attendance as defined by company policy.
Ability to maintain professionalism and use tact when dealing with difficult customers.
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Oral and written communication, interpersonal skills.
Ability to prioritize workload and meet deadlines.
Upon hire, successful completion of the Turn5 sales new hire training program.
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT
Bi-lingual a plus
PERKS & BENEFITS
Health Insurance: Medical, dental, and vision coverage
Financial: 401(k)/Roth plans with generous company match!
Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Automotive Enthusiast Program:
Employee Discounts – All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program – Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements – Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered – up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles customer communication via calls, text messages, and online chats regarding automotive accessory orders, product inquiries, and returns.
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
Uses excitement and product knowledge to sell automotive accessories.
Uses sales in one category to suggest corresponding modifications to enhance the customer’s vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
Builds rapport with customers to foster repeat business up to and including service-related issues.
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
Efficiently enter and process orders, returns and customer inquiries (ESD Updates, Cancellations, etc.).
Answers questions/educates customers, providing purchasing suggestions as necessary.
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – chats, phone, texting tool, tickets, quotes, etc.
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
Notifies Sales leadership team of trends or problems encountered.
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
Participates in special projects and performs other duties as assigned.
Performs various assigned tasks directed from leadership team.
ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation)
Visual and hearing capability.
Ability to sit for long periods of time.
Ability to maintain attendance as defined by company policy.
Ability to work under pressure in order to meet strict deadlines.
Ability to operate general office equipment i.e. fax machine, photocopier, computer printer
Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. In order to satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.
MLB is currently seeking part-time seasonal Gameday Monitors for the upcoming 2024 Major League Baseball season to provide quality assurance for live video and audio streams on MLB.TV. Ideal candidates will be available to work a minimum of 25 hours per week and must possess MLB’s core competencies in areas such as collaboration, communication, critical thinking and relationship management.
Please note, Gameday Monitors will work remotely and must have a keen attention to detail, strong writing skills and will need to be actively engaged with their teammates during each shift.
Responsibilities
• Monitor assigned home and away broadcast feeds in accordance to the daily gameday schedule. These feeds include but are not limited to pre and post game shows, audio streams and regional broadcasts for each designated game.
• Adhere to quality control guidelines and procedures without frequent supervision.
• Communicate gameday related issues immediately to the appropriate teams.
• Provide detailed reports that recap any issues that occurred during the game.
Requirements
• A flexible schedule tied to the Major League Baseball season with availability on nights, weekends, and holidays is a must.
• A minimum of 25 hours per week is required for this position, no exceptions.
• Reliable WiFi, stable hardwire and home broadband network connection is essential.
• Ownership of at least 3 streaming devices such as a smart television, tablet, computer (PC and/or Mac), Apple or Android phone, Xbox, Playstation 5, Chromecast, etc. is preferred.
• Excellent communication skills to relay any issues or troubleshooting concerns to the appropriate channels is required.
• Ideal candidates are comfortable working in highly visible positions.
Desired
• Familiar with MLB.com, MiLB.TV, MLB.TV, MLB At Bat and other streaming services.
• Experienced with providing quality assurance in digital media roles.
• Avid baseball viewers with a strong knowledge of the game are encouraged to apply.
• Prior sports industry experience is a plus.
Per the NYC pay transparency law, the hiring range for this position is an hourly rate of $16.00 to $16.00. The actual offer will carefully consider a wide range of factors, including your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision.
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth. Job Description
This is a full-time remote position
Perks: Full and comprehensive benefits programs starting on your first day, 24 days of paid vacation/holidays in your first year plus sick days, Employee Assistance and a Referral Program
Compensation: $18
The Auto Appraiser assists in the vehicle insurance claim settlement process. The goal is to provide our insurance adjusters with a third party unbiased fair market value for a vehicle that has been deemed a potential total loss. We use resources, such as the Kelly Blue Book, NADA to do research on the loss vehicle. Reports are completed by finding comparable vehicles for sale that match the loss vehicle as closely as possible, then making monetary adjustments to the advertised value based on options, equipment, model years, and other configurations differences.
Responsibilities include, but are not limited to, the following:
Researches comparable values on vehicles, parts and equipment through online research and outbound phone calls to experts in the appropriate industry.
Provides fair market valuation reports per each customer’s specified parameters using specified resources and procedures.
Maintains specified level of technical expertise of systems and industry in accordance with departmental requirements.
Qualifications
High school diploma.
Type 35+ WPM.
Knowledge of insurance/automotive industry a plus.
Ability to analyze information.
Strong math skills.
Ability to research information using web- based tools.
Strong attention to detail.
Minimal affinity for vehicles, either personally or professionally, E.G.: Recognition of; types, configurations, options, and equipment.
Demonstrated ability and capacity to learn.
Job Complexity: Works on assignments that are complex in nature, requiring them to use judgment in decision making.
Supervision: Works under close supervision.
Experience: Typically requires less than 2 years of related experience.
Written Abilities: Proficient grammar, sentence structure and written communication skills. Benefits
We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $14.71 – $18.00 hourly and will be based on a number of additional factors, including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-Remote #LI-VH1 #MIT
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