by twochickswithasidehustle | May 9, 2024 | Uncategorized
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. We believe including everyone and providing an inclusive environment is necessary to embody our values, and deliver products that serve everyone. The Employee Relations Business Partner (ERBP) provides consulting and direction regarding employee relations matters to managers, leaders and employees within the Retail organization. Key objectives include legal compliance and adherence to Apple policies is met in a consistent, objective and fair fashion that fosters the Credo. This is accomplished by a deep partnership with the Centers of Excellence’s (COE’s).
Key Qualifications
- 10+ years related HR experience
- 7+ years experience leading investigation and resolution of sensitive and complicated employee relations issues
- Knowledge of local, state, and federal employment law and regulations
- Superb communication skills including effective listening, clear and concise writing and presentation
- Proven interpersonal skills to negotiate, influence, and resolve issues at all levels in the organization and in collaboration with dynamic partners
- Strong time management and prioritizing ability to balance multiple urgent assignments simultaneously
- Consistently exhibits levels of discretion, integrity and confidentiality
Description
Identify, analyze and implement resolutions to complex and highly sensitive employee relations issues, including unusual situations where precedents for resolution are unavailable. Advise and influence market leadership teams regarding critical and complex employee relations decisions, e.g. harassment, business conduct, terminations, and HR policies, guidelines and practices. These decisions may have critical impact on the organization and involve a large degree of risk. Evaluate and review employee related decisions in response to employee concerns. Conduct investigations regarding potential misconduct and policy violations. Conduct workplace violence assessments and implement response plans as needed. Develop, communicate and implement company-wide employee relations programs, policies, and procedures. Conduct investigations with varied levels of complexity Conduct training for HR, ER and line management on employee relations topics. Use ER metrics with clients to determine trends and develop proactive strategies to cultivate positive ER in the business.
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $118,100.00 and $177,500.00, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
by twochickswithasidehustle | May 9, 2024 | Uncategorized
Summary
Posted: Mar 20, 2024
Weekly Hours: 40
Role Number:200542973
Home Office: Yes
In RE&D, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers! Our team is a diverse and nimble group that manages and provides services to Apple’s Retail stores and workplaces. We develop and run Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities, and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world! We are seeking an experienced, collaborative, and highly motivated senior facilities professional to join our team and oversee the facilities maintenance of Apple’s retail stores in the AMR Central region.
Key Qualifications
- 7+ years of construction/facilities management experience with a demonstrated focus in delivering and/or maintaining outstanding retail stores or workplaces.
- Proven ability to collaborate with internal and external customers to build comprehensive Preventative Maintenance plans and tools to supervise them closely.
- Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call-center services.
- Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value.
- Proven communication and supervisory skills, including experience working with different levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner.
- Ability to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs.
- Experience building and maintaining relationships with facility operation teams, utility companies, government agencies, architectural & design firms, and general contracting firms.
- Must be centrally located to major hub of retail stores to survey and support maintenance at each assigned store minimally twice a month.
Description
The Facilities Manager should have proven experience in facilities management with a demonstrated focus in operating buildings as outstanding retail spaces, delivering high quality results at the best value. The is role will be responsible for the facilities services for Apple retail stores in the AMR Central region. Proactively engage and support Retail stores in region at all times, be in service to the store needs, and visit the stores for comprehensive service reviews a minimum of twice a month and for oversight of all major work. Perform routinely scheduled, structured site visits to each of the assigned store locations to identify and document all stores experience issues in close communication and partnership with store, market, and global retail support leadership. Collaborate with the vendors and suppliers to ensure successful delivery of contracted maintenance services to store needs. Lead facilities support employees and contractors to deliver operations services in a timely and cost-effective manner and will coordinate response to emergency situations that may impact operations. Drive functional and operational excellence of all projects and programs by providing consistent and prescript feedback to all collaborative teams including real estate, design, innovation, standards, merchandising, direct sourcing, security, IS&T, etc. Significant expertise and experience with the upkeep and function of buildings, building systems (electrical, mechanical, plumbing), machinery, landscape, and quality improvement projects. Responsible for Opex and Capex budget creation, management through Service Channel and other tools, as well as forecasts for the respective Geo. Oversight of commissioning agents and contractors to support store acceptance and turn over of various projects and programs. Direct management of key vendors through WO management system, weekly check ins, and constant evaluation through store tours and fiscal performance. Engagement of general contractors, consultants, vendors, and maintenance service providers including competitive bidding and assistance in negotiation including SOWs, CPSAs, and project specific contracts. Consistent collaboration with Development and RDDM design teams to provide a continuous feedback loop to improve building functionality and material selection.
Education & Experience
Bachelor’s Engineering degree in Mechanical, Electrical, Industrial, or Construction Management preferred.
by twochickswithasidehustle | May 9, 2024 | Uncategorized
Description:
Candidate must be able to work in a volume driven, fast paced, environment. It is necessary to complete tasks in accordance with client guidelines and in a quick and efficient manner.
Start time 2pm to clean desk
RESPONSIBILITIES:
The principal duties include, but are not limited to:
· Identify and separate mail according to procedural guidelines
· Perform electronic indexing if necessary
· Scan processed documents: verify quality and content
· Box scanned documents for storage and safekeeping
· Follow all HIPAA guidelines
JOB REQUIREMENTS:
· Must have an excellent attention to detail
· Must be able to type 38-40 wpm with 95% accuracy
· Must be able to lift 5-20 lbs
· Must be able to multi-task
· Must be able to work until all mail has been processed
· Must be able to maintain our high standards of quality and production
· Must be able to comply with our attendance and punctuality policy
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
by twochickswithasidehustle | May 9, 2024 | Uncategorized
JOB DESCRIPTION
Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
What you’ll be doing:
- Effectively manage phone, email, and/or chat online workflow
- Engage and initiate conversations with users visiting our website via live chat.
- Provide accurate and compelling information about our products and services to potential customers.
- Guide users through the sales process, from initial contact to purchase, ensuring a smooth and positive experience.
- Route users to the appropriate support or sales associate when needs become complex/out of chat representatives basic knowledge.
What you bring to the table:
- Strong organization and time management skills; able to juggle multiple priorities
- Effective communications skills, comes across positive
- Proactive in nature
- Exceptional typing ability (60 wpm)
What’s needed- Basic Qualifications:
- High school diploma or GED
- 1+ year experience in a customer focused, customer service, or sales role
What’s needed- Preferred Qualifications:
- Previous experience using salesforce or a comparable sales tool
- Experience using a computer, Excel and Outlook
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
ABOUT US
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
by twochickswithasidehustle | May 9, 2024 | Uncategorized
Training Specialist (REMOTE)
Position Overview:
At Bloom, we are dedicated to revolutionizing the insurance industry through innovation and excellence. We are seeking an experienced and dedicated individual to lead efforts to implement a training program for new representatives in a call center environment. This role will involve mentorship from the training program to a team of seasonal trainers during the Annual Enrollment Period (AEP). Following AEP season, this position will serve as the primary trainer to continue the efforts of the training department. This hands-on role will report to the Training Operations Manager to ensure the success of training initiatives to include in-person and remote training.
We are looking for an exceptional individual who can:
- Lead daily classes. At times, more than one class may be conducted.
- Trains, motivates, evaluates, and coaches new and existing agents on procedures, sales techniques, and performance goals.
- Works as a Change Champion by planning, communicating, and implementing Operational changes.
- Participate in the planning and on-boarding of new & existing agents.
- Available to answer questions, manage escalations and give ongoing consistent feedback.
- Educate new & existing agents on calls with system, policy, program and procedure knowledge.
- Attend formal one-on-one meetings to review and discuss performance, goal attainment and career development.
- Manages and monitors daily workflow and reporting to ensure business objectives are maintained and accurately reported.
- Use reporting tools, product knowledge, and sales strategies to coach, mentor and motivate sales agents as needed.
- Observe calls either live or via Quality reports, accurately provide professional coaching feedback to improve employee performance.
- Effectively communicates compliance requirements to agents and escalates compliance observations/risks to the Education & Training Department & the Compliance Department.
- May be asked to support production in agent capacity during peak seasons.
- Perform all other duties as assigned.
Qualifications:
- Bachelor’s degree in Education, Adult Learning, Health Administration or related field; or 4+ years of related experience
- Health Insurance License is required
- 1+ Affordable Care Act/Marketplace/Medicare/Medicaid/Individual Insurance sales experience required
- 1+ years of experience delivering exceptional instructor-lead in-person and/or virtual training
Required Skills and Abilities
- Must possess excellent oral and interpersonal communication skills
- Able to effectively communicate and lead (control) a group of 20+
- Comfortable facilitating educational activities such as role-plays and interactive exercises
- Able to adapt to changing routines and roles (support/lead/administration), as well as needs of the department
- Excel at computer skills: general usability, keyboarding, internet, equipment, and Microsoft Office 365 applications
- Excellent attention to detail in record keeping
- Possess excellent problem-solving skills
- Available to work all shifts in preparation for Annual Enrollment Period
- Extended hours are required during ramp-up period
- People motivator/ influencer
- Quick to learn and assimilate information, distill, and communicate effectively
- Able to prioritize tasks to complete effectively and efficiently
- Comfortable giving critical performance feedback
- Able to lead as well as work well within a team
- Can effectively manage time and perform under pressure
What We Offer
Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.
Core Values:
- Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
- Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
- Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
- Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
- Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.
About Bloom
Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.
Recent Comments