by twochickswithasidehustle | Mar 4, 2024 | Uncategorized
Seasonal (Temporary) Quality Assurance Representative
Remote
$14.00 per hour
Bloom, the insurance industry’s trusted growth partner, is looking for an experienced and dedicated seasonal Quality Assurance Representative (QAR) to monitor recorded calls using rigorous standards to help agents develop habits and actions that improve their overall job performance. QAR’s must possess a superior attention span, enjoy a fast-paced environment, and demonstrate efficiency and accuracy when reviewing and scoring recorded calls.
We are looking for an exceptional individual who can:
- Conduct quality monitoring of call center agent recordings using documented standards and systems to identify trends and make recommendations for improvement, where applicable.
- Identify performance gaps in soft skills, administrative service, and established policies or processes.
- Summarize findings and recommend solutions to management for individual and systematic and or process improvements.
- Collaborate with the call center management team to implement solutions.
- Document agent interaction with callers for both agent feedback and tracking purposes.
- Flag compliance issues when identified and escalate to the appropriate department.
- Communicate with managers on agent progress and follow up.
- Review Bloom intranet, emails, and agent folders to stay updated on program specifics.
- Keep informed on daily client requests through monitoring Teams channels and QA group chats and incorporate those into the evaluation forms, where applicable.
- Attend calibration sessions, if scheduled by client/manager.
- Assist in ad-hoc projects, including live monitoring and/or coaching.
- Assist with onboarding new Quality Assurance Representatives through nesting activities.
- Perform all other duties as assigned.
Education and Experience
- High school diploma or GED
- Experience in Customer Service, Call Center Experience and/or Quality review in a Call Center Environment preferred
Skills and Abilities
- Proficient with Windows programs, specifically Excel
- Strong comprehension skills
- Robust writing skills
- Adept verbal communication skills
- Detail-oriented
- Proven ability to work accurately and efficiently with daily deadlines
- Effective multitasking aptitude
- Able to work independently without supervision, and as part of a team
- Discreet and professional attitude
- Always maintain discretion and professionalism regarding agent performance
What We Offer
At Bloom, we offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted. Benefits of working for Bloom include:
- Competitive compensation
- Comprehensive health benefits
- Long-term career growth and mentoring
About Bloom
As an insurance services company licensed in 48 contiguous U.S. states, Bloom focuses on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We concentrate on two areas of service: technology services and call center services and are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients.
Ascend Technology ™
Bloom provides advanced sales and enrollment automation technology to the insurance industry through our Ascend ™. Our Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.
Bloom is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
by twochickswithasidehustle | Mar 4, 2024 | Uncategorized
CanadaMerchant Experience – Support /Remote /Remote
In a world of beeps and clicks, Smile reminds us there is a human on the other side of every screen. Smile is the largest provider of loyalty programs in the world. We currently power over 60,000 rewards programs, reaching more than 500 million customers. Right now we’re working on expanding our product to support the massive growth of e-commerce.
Above all, we strive to make people happy – from the merchant to their consumer, to our team. The Smile team is globally distributed with employees in Canada, the USA, South America, EMEA, and APAC. We’ve been recognized as a “Best Place to Work” in Canada and look forward to expanding this on a global scale. As a business, we are in constant evolution and the same is true of our people. We’re here to support each other in our growth. We talk about our career & personal goals and lean into the diversity within our people for mentorship, tools, and encouragement to grow.
About the Role: As part of the Merchant Success team, the Live Chat Representative is the first point of contact for both prospective and tenured merchants running their loyalty programs with Smile. You will be expected to quickly handle a high volume of conversations, triaging those conversations to determine if you can help yourself, or if you need to smoothly escalate the conversation to another Smile support team.
What You’ll Do:
Be the first point of contact for both current and prospective Smile merchants, handling a high volume of conversations with accuracy.
Help prospective merchants articulate the value of Smile.
Ability to delegate escalations effectively through concise internal communication.
Build trust, empathize, and delight merchants by setting the standard for what exceptional support looks like.
Contributions to Live Chat team initiatives (Internal SOPs, Knowledge Management, etc.)
What you’ll help us achieve:
5-star Shopify app store generation, meeting or exceeding individual target quota. This is crucial for this role.
A team Customer Satisfaction (CSAT) score of 90% or better.
Internal efficiency. Live Chat acts as a ‘gatekeeper’ and this must be done effectively to avoid reassignments to inaccurate teams.
Clean internal conversation flow that fosters a positive merchant experience and sentiment.
Requirements/Skills:
Based in/able to work 9-5pm EST (+/- an hour) Monday to Friday.
High level of empathy.
Competency in a digital environment. We use tools like Notion, Slack, Google Sheets, Metabase, etc. You don’t have to know how to use all of these tools when you apply, but you must have a mindset that is fairly adept at learning new technologies.
Knowledge of the e-commerce industry/desire to learn and keep up with industry trends.
Ability to multitask and handle a high volume of conversations.
Working knowledge of HTML/CSS/JS (or any coding language) and using web inspector.
Openness to being coached.
Team-oriented mindset.
Able to operate independently in a remote environment while maintaining focus.
Bonus if you have:
Service Industry experience: not a requirement by any means, but if you may be lacking in technical experience, you are not ruled out before you even apply. Applicants who come from the service industry, and who can understand technology fairly well, have been proven to be strong assets to the team here at Smile.
Experience with Intercom and/or working in a similar role in a prior job.
Experience working remotely.
E-commerce experience, whether that be working in the industry, or running your own store.
Our commitment to candidates:
At Smile, we understand that finding a new role is challenging and that self-doubt or imposter syndrome can prevent you from applying to a role, don’t let it! You have a ton to offer and we want you to feel encouraged to apply, even if you don’t check all of the boxes. If you are passionate about eCommerce and helping merchants grow through loyalty and reward, connect with us.
At Smile, we rely on a range of backgrounds, experiences, and ideas. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Smile welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
by twochickswithasidehustle | Mar 2, 2024 | Uncategorized
Hi, we’re Underdog!
We’re the fastest-growing sports gaming company ever.
Our mission is to build innovative games and products for American sports fans.
Founded in 2020, our team built three of today’s most widely played fantasy games and successfully launched the largest contest in the history of fantasy sports: a $15M NFL Best Ball tournament — and there’s a lot more to come! Underdog’s modern tech environment and in-house product development allow us to continuously deliver the best experiences for our users.
The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.
At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.
Please note, Underdog is a US based company and no sponsorship is available for this position at this time.
About the role and why it’s unique:
- As the Fraud and Payments Manager, you will play a critical role in safeguarding financial transactions, preventing fraudulent activities, and optimizing payment processes to ensure a seamless and secure betting experience for our customers. Your expertise will be essential in mitigating risks, maintaining compliance with industry regulations, and preserving the integrity of Underdog.
- Manage a section of the Fraud team, overseeing the day to day operations
- Utilize internal data and reporting tools to identify patterns and trends and guide the teams accordingly
- Gather risk-related data from external resources to make informed decisions.
- Perform reviews of account investigations and check fraud reports prior to submission
- Assist in collecting data and using that data to help resolve chargeback and reduce fraud
- Be part of a team that can collaborate remotely in real time
- Work closely with the RG, AML and Customer Service teams to help resolve any patron inquiries or issues regarding payments or fraud
- Collaborate with various stakeholders and partners
Who you are:
- At least 3+ years managing large teams (10+) in a Fraud and Payments role in the sports betting and igaming industry
- In-depth knowledge of fraud detection tools, payment gateways, and risk assessment models
- Proficiently adept at sifting through extensive volumes of information
- Strong analytical skills and the ability to interpret complex data to make informed real-time decisions
- Leadership experience and the ability to mentor and motivate a team
- Willing to work weekends and holidays
Even better if you have:
- Previous experience in a startup environment
- Familiarity with regulatory requirements and best practices in the sports betting and online gaming industry
Our targeted compensation rate for this position is between $120,000 and $150,000 depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we’re willing to negotiate.
What we can offer you:
- Unlimited PTO (we’re extremely flexible with the exception of the first few weeks before & into the NFL season)
- 16 weeks of fully paid parental leave
- Monthly raffle to win a sports ticket reimbursement of up to $500 (including game day snacks)
- A $500 home office allowance
- Underdog credits to play on our platform
- A connected virtual first culture with a highly engaged distributed workforce
- 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents
by twochickswithasidehustle | Mar 2, 2024 | Uncategorized
We are seeking a highly detail-oriented and organized individual to join our team as a Data Enrichment Agent. This position will be responsible for accurately entering and maintaining provider credentialing data into our electronic database.
As a Data Entry Agent, you will be joining our Data Enrichment team to support the execution of licensing in the healthcare field for our clients. You’ll be held to a high quality of work standard and will be a contributor to the quality control process.
Key Responsibilities:
- Involved with voice and non-voice processes
- Manage either inbound/outbound calls in a professional manner
- Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
- Entering information found on online databases into our databases
- Conducting internal, or online, research into verifications
- Purchase primary source verifications from third parties
- Highlighting issues or negative trends to managers to address areas for improvements in business processes
- Attending team check-ins and training as needed
- Updating providers’ licenses on our database
- Track and follow up on enrollment requests, ensuring provider numbers are established and linked to the appropriate group entity
- Assists with a variety of special projects such as CAQH, etc.
- Performs other duties as assigned
Why we think this job is great:
- It’s a 100% remote position where you’ll work from home in Colombia
- You’ll have the resources you need to learn, lead, and deliver results
Qualifications:
- Willing to work on both, voice and non-voice processes.
- Excellent command of the English language.
- Great written and verbal communication skills.
- Attention to detail and accuracy.
- Able to support a Work from Home setup.
- Own PC/laptop (Minimum of i3 processor, 4 gig RAM).
- Internet speed no lower than 15 Mbps download, 10 Mbps upload.
About Us
Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years. Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.
If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote/virtual team environment where you can work from wherever you are.
#LI-REMOTE
by twochickswithasidehustle | Mar 1, 2024 | Uncategorized
Become an Assembler! We are looking for an Accounts Receivable Specialist to join our Physician RCM Services team. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.
This is a full-time, non-exempt hybrid position reporting to the Director of Billing.
What you’ll do
Identify, investigate, and resolve unpaid claims.
Research and resolve payment and adjustment discrepancies.
Submit claims’ reconsiderations and appeals.
Research payer policies.
Resolve patient queries and verify insurance coverage.
Other tasks as needed.
What we’re looking for
1-2 years of proven experience as an A/R Specialist within a physician practice.
Manage critical deadlines and keen attention to detail.
Escalate any discrepancies to management.
Excellent verbal and written communication skills.
Must be resourceful, persistent, and possess excellent problem resolution skills.
Proficient in Epic and Microsoft Office.
Ability to function well in a fast-paced and at times stressful environment.
Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
Why join the team?
Be part of something special! We are growing both organically and through acquisitions.
Career growth – your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
Ongoing training and development programs.
An environment that values transparency.
Virtual and in-person events to connect with your team.
Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.
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