Image Review Clerk – Remote in Texas
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Image Review Clerk working remotely in Texas, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over making sure customer data is accurately entered and meets compliance. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Review images of license plates from toll transactions
Enter data of license plate number, jurisdiction, and state to system
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
6 months or more of data entry experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
Data entry skills (35 wpm)
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $17.12-$19.00 plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit www.hellottecbenefits.com for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You’ll report to the Team Leader. You’ll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Primary Location US-TX-Austin
Job _Customer Care Representative
Invoicing Specialist 1
US-RemoteID2024-1765
Category CL – Clerical Position Type Full-Time Remote Yes
Overview
One Trajector. One Mission.
Trajector is where purpose meets progress. We specialize in developing medical evidence that becomes the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you’ll join a team of over 1,500 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.
Job Overview
This position will work with our Trajector management team and partner with our Veterans to create and send invoices. This position is remote and based out of our Gainesville Corporate Office. The Invoicing Specialist will report to a Team Lead and work 40 – 45 hours per week. These hours may be from Monday – Friday from 8:00 am – 5:00 pm with occasional evenings and Saturdays.
About Our Perks, Compensation, & Benefits
Competitive compensation ranging from $16.00 to 17.00 per hour plus monthly bonus incentives up to $400.
Medical, dental, vision, 401k program, and more
Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI
Joining a rapidly growing organization
Responsibilities
Compiles and processes invoices and bills and maintains financial records.
Updates customers records with invoices, payment modes and other relevant information according to the establishment protocols.
Explain charges to clients so they understand the fees for which they are responsible for.
Manage account balances to discover outstanding debts or other inconsistencies to provide to other areas of the finance department.
Collect all information needed to calculate bills receivables.
Collection and reviewing documents, reviewing accounts, and compiling history of claims to verify the accuracy of an invoice.
Issue invoices and bills and send them to customers through various channels (mail, e-mail, etc.)
Issue customer account statements periodically or as required.
Receive payments through various methods (check, online payments, etc.)
Send reminders for payments and contact customers when assigned
Update accounting records with new payments, balances, customer information, etc.
Answer questions and handle issues from customer regarding billing with emphasis on customer retention
Report on activity to upper management
Perform timely and accurate complex invoicing with a detail understanding of multiple claim filing.
CRM and technology aptitude to handle multiple platforms at a high volume and fast pace
Collaborate with other departments to resolve client issues and ensure a seamless customer experience
Acts as a resource to all departments regarding invoicing questions and concerns
Qualifications
Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
High school diploma or G.E.D. equivalent required
2+ years Accounts Receivable or Billing required
Proficient in MS Office (especially Excel)
Adherence to laws and confidentiality guidelines
Excellent math ability
Good organizational skills
Excellent communication skills
Accurate 10-key abilities
Ability to work efficiently in a fast-paced environment
Excellent customer service skills
Minimum internet speed of 25 Download/10 Upload
Denials Specialist
JOB SUMMARY
Responsible for validating dispute reasons following Explanation of Benefits (EOB) review, escalating payment variance trends or issues to NIC management, and generating appeals for denied or underpaid claims.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Validate denial reasons and ensures coding in DCM is accurate and reflects the denial reasons. Coordinate with the Clinical Resource Center (CRC) for clinical consultations or account referrals when necessary,
Generate an appeal based on the dispute reason and contract terms specific to the payor. This includes online reconsiderations.
Follow specific payer guidelines for appeals submission
Escalate exhausted appeal efforts for resolution
Work payer projects as directed
Research contract terms/interpretation and compile necessary supporting documentation for appeals, Terms & Conditions for Internet enabled Managed Care System (IMaCS) adjudication issues, and referral to refund unit on overpayments.
Perform research and makes determination of corrective actions and takes appropriate steps to code the DCM system and route account appropriately.
Escalate denial or payment variance trends to NIC leadership team for payor escalation.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intermediate understanding of Explanation of Benefits form (EOB), Managed Care Contracts, Contract Language and Federal and State Requirements
Intermediate knowledge of hospital billing form requirements (UB-04)
Intermediate understanding of ICD-9, HCPCS/CPT coding and medical terminology
Intermediate Microsoft Office (Word, Excel) skills
Advanced business letter writing skills to include correct use of grammar and punctuation.
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
High School Diploma or equivalent, some college coursework preferred
3 – 5 years experience in a hospital business environment performing billing and/or collections
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit and work at a computer terminal for extended periods of time
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Call Center environment with multiple workstations in close proximity
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Compensation and Benefit Information
Compensation
Pay: $17.20-$25.70 per hour. Compensation depends on location, qualifications, and experience.
Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
Conifer observed holidays receive time and a half.
Benefits
Conifer offers the following benefits, subject to employment status:
Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
RESPONSIBILITIES
Ability to make rapid and accurate differential diagnosis efficiently; assess potential for danger or violence and intervene as clinically necessary to reduce this risk; exhibit skillful interpersonal, verbal and written skills; communicate in and comprehend the English language, establish and maintain effective working relationships with the general public, co-workers, police departments, adult living facility operators, families and other natural support systems, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability or political affiliation; display sensitivity to the cultural needs and characteristics of the local community; represent the program well; respond to emergency situations quickly and safely with crisis intervention skills; multi-task; interact effectively with all levels of staff; display flexibility in adapting to changing conditions; be receptive to supervision and professional development; demonstrated capacity for: therapeutic attunement, empathy, and creative problem-solving, establish supportive trusting relationships with persons with severe and persistent mental illnesses and respect for client rights and personal preferences in treatment are essential. Must display emotional stability, maturity, sensitivity, and compassion. Work is performed with considerable independence and good judgment is critical. Must possess the following: counseling skills (individual, marital, family, group, and crisis).
QUALIFICATIONS
Education:
Required: Bachelor’s degree in Psychology, Social Work, or related field.
Preferred: Master’s degree in Psychology, Social Work, or related field.
Experience:
Required: 2 years clinical experience in nursing or intake.
Preferred: 4 years previous experience in patient care in a psychiatric setting.
Certifications:
Required: BLS certification and successful completion of CPI (Crisis Prevention Institute) non-violet crisis intervention certification course within 90 days of hire and maintained annually.
Physical Demands:
BLOOD DONOR RECRUITER
We are looking for experienced individuals who possess:
- 2+ years of Sales and/or Customer Service experience and
- 1+ years of Telephone or Call Center experience.
Position Requirements:
- Must be physically able to work @ least 4 days/week and 25 hours/week:.
- Proven sales/customer service/recruitment skills An ability to overcome objections.
- Experience working online using multiple browser tabs and computer applications.
- Have a private, quiet place to work. Have hard-wired, high-speed internet (no satellite).
- Pay rate of $15 – $18 per hour (based on experience).
To Apply:
1. Click on the Application button and complete the online application and submit your resume. (After submitting your application, return to this page to submit a voice audition)
2. Click on the Voice Audition button and follow the instructions to complete your voice audition.
Please note that we will only consider complete applications (complete = an application, resume & voice audition). We will contact you within 5 business days if we are interested in scheduling a 1st interview.
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