by twochickswithasidehustle | Mar 18, 2024 | Uncategorized
Company Description
The “right fit” must be determined with care. Our extensive knowledge of the legal and regulatory environment assures our client’s plan design and operation will meet these requirements. We draw on this same knowledge base to provide our clients with ideas and strategies for maximizing plan contributions and asset accumulation.
Job Description
Responsibilities:
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Crete relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image.
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
- This position is also a remote position in which you will be working from home
Qualifications
Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
Additional Information
All your information will be kept confidential according to EEO guidelines.
by twochickswithasidehustle | Mar 18, 2024 | Uncategorized
Job Overview: Drips is seeking a skilled and detail-oriented Conversation Auditor to join our team. The Conversation Auditor will be responsible for evaluating and assessing the quality and effectiveness of customer interactions between Drips and our clients customers, ensuring adherence to established guidelines, and providing valuable insights for continuous improvement. The ideal candidate will have excellent communication skills, a keen eye for detail, and a passion for maintaining high standards in customer conversations. There are multiple shifts under consideration and will include mid-day shifts and evening shifts.
Responsibilities:
- Auditing Conversations:
- Review and analyze customer interactions via text messaging ensuring compliance with company policies and guidelines.
- Evaluate the effectiveness of communication and identify areas for improvement in terms of clarity, professionalism, and customer satisfaction and timing.
- Quality Assurance:
- Suggest quality assurance measures to maintain and improve the overall quality of customer conversations.
- Develop and maintain audit criteria to assess the performance of Chat Agents and identify training needs.
- Develop and maintain audit criteria to assess performance of Drips proprietary conversational engine and identify areas of improvement.
- Suggest conversational improvement methods to leadership.
- Provide data at scale to drive chat agent and software coaching and development.
- Provide Chat Support
- Will be trained to chat as part of auditing and will provide overflow support for times when volume is high.
- Needs to proactively monitor queue and pivot to chat when needed to prevent backups as opposed to addressing them later.
- Feedback and Reporting:
- Provide constructive and actionable feedback to customer service representatives based on audit findings. In addition, provide the same for Drips’ conversational engine.
- Generate regular reports highlighting key performance indicators, trends, and improvement areas to management.
- Training and Development:
- Collaborate with training teams to develop and deliver targeted training programs based on audit results.
- Assist in the creation of training materials and documentation to support ongoing learning initiatives.
- Compliance Monitoring:
- Stay informed about industry regulations and standards related to customer communication.
- Ensure that customer interactions adhere to legal and compliance requirements.
- Collaboration:
- Work closely with cross-functional teams, including customer support, training, and management, to address issues and implement improvements.
- Foster a culture of continuous improvement and excellence in customer communication.
Qualifications:
- Bachelor’s degree in a related field or equivalent work experience.
- Proven experience with live chat, customer calls and SMS communication along with auditing, preferably in a customer service or communication-related role.
- Excellent analytical and critical thinking skills with an eye for detail.
- Strong communication skills, both written and verbal.
- Familiarity with customer service software and communication channels.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Knowledge of industry best practices and compliance standards.
Benefits:
- Flexible Work Environment – AKA your home! During COVID-19’s shelter in place, we quickly shifted to work from home. We’ve now leaned in and begun hiring from a national pool of talent. You’ll see us working in coffee shops, couches, basements, RV’s or enjoying the outdoors. See you on Zoom!
- Health Insurance & 401K – Our competitive benefits package pays up to 90% of your premium, giving you access to great Medical, Dental, Vision, and Life Insurance options.
- Career Opportunities – ‘TEAM’ is one of our core values and your main role will be to help Drips grow in your area of expertise. Opportunities to cross-functionally train and offer ideas that contribute towards the growth of Drips is not only welcome, but it’s also expected.
If you are passionate about ensuring high-quality customer interactions and have a keen sense of attention to detail, we invite you to apply for the position of Conversation Auditor. Join our team and contribute to creating exceptional customer experiences.
by twochickswithasidehustle | Mar 15, 2024 | Uncategorized
Job Details
Description
DATA ENTRY OPERATOR
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In oover 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Data Entry Operator is responsible for processing child support payments in the SDU (State Disbursement Unit) system in accordance with Standard Operating Procedures. In addition, the Data Entry Operator will be responsible for other duties as assigned.
Required Skills:
Must maintain a general understanding of policies and procedures
Possess strong interpersonal skills using tact, patience and courtesy
Maintain the ability to collect, research, organize and analyze data
Possess the ability to work as a team member, but also independently at times with limited direction
Successful at working in a fast-paced environment
Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and timelines
Required Experience:
High School Diploma or equivalent required
At least one year prior experience in the areas of data entry or other related field. Will accept equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties assigned
Must be proficient in data entry skills including keyboard, mouse, 10 key pad
Basic knowledge of Microsoft Office
This is a remote position, but you must reside in the state of Ohio.
Schedule starts at 4am!
You must be able to pass a data entry assessment. Assessment will be sent to the candidate prior to interview.
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
by twochickswithasidehustle | Mar 15, 2024 | Uncategorized
United StatesECommerce Operations /Full-Time /Remote
Quartzy is seeking a Supplier Order Management Specialist to ensure orders to our suppliers are processed and managed effectively and accurately, resolving any issues that arise in the process. We are experiencing tremendous growth, and in this role, you’ll have the chance to help us define our processes as our company scales.
About You
You are collaborative and solution oriented. Building relationships with suppliers is a core strength and you enjoy working cross-functionally with external and internal stakeholders.You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. If you catch a mistake in your work or someone else’s, you’re driven to find out not only why it happened, but how you can prevent it from happening again. Above all else, you are extremely detail oriented. Double and triple checking to ensure you’ve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten.
Why Quartzy
Quartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customers range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. We are humbled every day to serve them.
What You’ll Do
Manage, track, and update purchase orders to our suppliers
Communicate with our suppliers on a regular basis to resolve purchase order and fulfillment discrepancies
Collaborate with our warehouse team and customer support to effectively resolve fulfillment and receiving issues
Identify and escalate issues to team supervisors and managers
Other duties as assigned
What We’re Looking For
2-3 years experience in order entry, purchase order processing, or related order management role
Written and verbal proficiency in English
Experience working with customer service software and ERPs NetSuite and Zendesk knowledge is a plus!
Detail-oriented with strong multi-tasking and organizational skills
Fantastic written and verbal communication ability
What We Offer
Great Culture – Participate in our fun events like speaker series & virtual happy hours
Remote Team – We’re a 100% distributed company!
Transparency – Weekly all company stand ups, monthly town halls
Time Off – We offer a combination of PTO and Sick Leave
Internet Stipend – Quartzy provides a monthly stipend for your internet service
Great Gear – We’ll set you up for success with the latest tech and help you outfit your home office.
$45,000 – $55,000 a year
Quartzy takes a market-based approach to pay, and pay may vary depending on your location. The salary range for this position represents the low, middle, and high end of the salary possibilities for this position based on all US locations. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Salary is just one component of our total rewards package. The salary ranges may be modified in the future.
All regular full-time employees are also eligible for excellent Medical, Dental and Vision coverage with generous premium contributions for both employees and their families, the option of a Health Savings Account with Employer Match, Company paid disability and life insurance with opportunity to add additional coverage for you and your family.
Quartzy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of this policy and legal compliance, Quartzy will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Quartzy will also accommodate a religious belief or practice (including religious dress and grooming practices, such as religious clothing or hairstyles) if the accommodation is reasonable and will not impose an undue hardship.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Quartzy, Inc. will comply with any and all applicable local, city, county, state and federal laws, regulations and orders now in effect or which may hereafter be enacted.
Want to learn more take a look at what people are saying about us on Glassdoor! Does this sound like you? We’d love to hear from you. We’d love to hear from you if so.
by twochickswithasidehustle | Mar 15, 2024 | Uncategorized
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
The mission of the Continuous Process Improvement (CPI) team is to champion a culture of continuous improvement and cross-functional collaboration to optimize processes in alignment with strategic initiatives and business needs. You will work with key stakeholders, utilizing Six Sigma and Lean methodologies to design, re-imagine and analyze business processes to reduce process complexity, increase process efficiency and increase process effectiveness.
You will:
Lead and facilitate process improvement engagements with a range of business stakeholders to drive efficiency and reduce/remove process waste
Make data-driven recommendations that will allow you to measure improvement outcomes post-implementation
Perform data gathering activities – financial and non-financial, qualitative and quantitative; requires good interviewing skills and good observation skills
Collaborate with subject matter experts to understand processes, root causes and outcomes. Create metrics to ensure established goals are met and process improvements are sustained
Perform root cause analysis to ensure improvement solutions will have the intended impact and we are solutioning for the true problem
Collaborate with business subject matter experts, PMO, Program Managers and various other Cash teams, offering strategic leadership and guidance from a big picture standpoint to achieve improvement objectives and results
Determine appropriate analysis, evaluation and measurement methods to accurately identify and document process improvement opportunities and solutions
Create thorough, business process documentation
Manage multiple efforts simultaneously and adjust to changes in direction as needed to meet business objectives
Qualifications
You have:
5+ years of direct process improvement experience with increasing levels of responsibility
2+ years of experience in leading complicated, diverse process improvement analysis
Applied knowledge of process improvement methodologies, techniques and tools
Excellent analytical and problem solving skills
Excellent communication (written and verbal) and interpersonal skills, displaying the ability to connect and build relationships
Preferred Six Sigma certification, or equivalent
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $111,700 – USD $167,500
Zone B: USD $103,800 – USD $155,800
Zone C: USD $98,200 – USD $147,400
Zone D: USD $89,400 – USD $134,000
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits
These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
US and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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