by twochickswithasidehustle | Apr 23, 2024 | Uncategorized
TextUs is the leading conversational messaging platform for mobile-first customer interactions. We improve business outcomes by allowing organizations to have amazing, message-based conversations with their prospects, customers, and employees across their entire journey with the organization.
OVERVIEW
As the sole Technical Writer at TextUs, you will be responsible for writing and optimizing clear and comprehensive customer-facing documentation for our knowledge base. This role will play a key part in driving product adoption and reducing support ticket volume by ensuring users easily understand and effectively use our platform.
CORE RESPONSIBILITIES
Write clear and comprehensive technical documentation for the TextUs platform, including user guides, integration guides, and other support materials.
Regularly work with product managers and product marketing to update the knowledge base and write release notes for new software features and enhancements.
Collaborate with subject matter experts across the company to gain a deep understanding of our platform, features, and how our customers can best use them.
Incorporate best practices and use cases into customer-facing documentation to increase product adoption and usage.
Work with the Customer Experience and Account Management teams to ensure our existing knowledge base articles meet customer needs, answer common questions, and outline potential troubleshooting steps.
Create custom chatbot answers and optimize knowledge base articles to help deflect and reduce support tickets.
Collaborate with Product Designers by providing input for UI copy and tooltips as needed.
Review and edit documentation to ensure accuracy, quality, and consistency with TextUs terminology and style guidelines.
WHO YOU ARE
3+ years of experience writing technical documentation for software applications
Previous copywriting experience is a plus
Experience with Intercom’s Help Center is a plus
Familiarity with Shortcut or another engineering ticketing platform (e.g. Jira) strongly preferred
Excellent written and verbal communication skills, with a keen eye for detail
Able to grasp technical concepts quickly and translate them into clear and concise documentation
Comfortable analyzing data to make content decisions
Effectively collaborate cross-functionally and seek feedback to continuously improve their work
Strong organization, problem-solving, and project management skills
Portfolio / work samples of previous technical writing projects must be submitted with application to review
EMPLOYMENT DETAILS
Job Type: Full Time
Compensation: $65,000 – $80,000
Location: Remote (US). Headquartered in Denver, CO
Target Start Date: 2 weeks from offer date
hires for this role: 1
Reporting to: Manager, Product Marketing
By submitting your resume for this role, you consent to communication via text and email
INTERVIEW PROCESS
Phone Call w. Recruiter (45 mins via Phone)
Topics: Culture, logistics
Interview w. Hiring Manager (60 mins via Zoom Video)
Topics: Culture, skills, role overview
Assignment (Self-Paced)
Topics: Write a short knowledge base article
Rembrandt Assessment (Self-Paced)
Topics: The Rembrandt assessment allows TextUs to assess how your personality fits within the role and the TextUs culture.
Interview w. Cross Functional Team (60 mins via Zoom Video)
Topics: Culture, collaboration, skills, role overview
Q&A w. CEO (30 mins via Zoom Video)
Topics: You will come prepared with questions about the role, team, product to ensure this role is the best fit for you.
by twochickswithasidehustle | Apr 23, 2024 | Uncategorized
At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature’s Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
Job Description:
The Customer Facing Quality Assurance Coordinator will monitor and audit incoming calls, e-mails, and chats from Nestle Health Science’s Customer Contact Center to ensure quality customer service and adherence to policies and procedures of the organization. This role will also provide feedback to Agents and Contact Center Leadership to assist in the creation of performance improvement goals and training/development. This role requires full flexibility mornings/afternoons/evenings (Monday to Sunday). This is also a remote-based opportunity.
Responsibilities:
- Monitor incoming calls, emails, and chats to ensure contact center associates are in compliance with rules and regulations, using correct selling techniques, and providing a superior service experience.
- Document the agents’ performance by packaging written feedback in a constructive and positive manner, clearly and concisely on scorecards and reports.
- Ensure associates provide/facilitate warm and friendly customer conversations, answer and take ownership of customer inquiries.
- Work with leadership to evaluate associates on all KPIs, including Customer Satisfaction, attachment rate, not ready time, contacts per hour, monitoring scores, etc.
- Provide coaching and feedback to contact center associates to ensure they understand new and existing policies and procedures and use the most effective means for handling phone calls without sacrificing sales and customer service.
- Provide feedback to supervisors on specific areas of associates’ strengths and weaknesses.
- Provide feedback to management regarding training development opportunities and to external departments to highlight areas of opportunity for improving service and communication.
- Facilitate multiple coaching sessions, and calibration meetings with a variety of stakeholders.
Requirements:
- High School Diploma or GED required; Bachelor’s degree preferred.
- 2+ years of experience working in a Customer Contact/Call Center required, preferably in a Quality Assurance Representative role.
- Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) is required.
- Must have excellent communication skills (oral and written), active listening, presentation and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships).
- Must be team oriented and customer service oriented.
- Willing and able to work under pressure to meet tight deadlines with minimal supervision.
- Must be comfortable with providing coaching and feedback, including in both one-on-one and group sessions.
- Full schedule availability to work Monday to Sunday, including the ability to work mornings, afternoons and evening shifts required.
The approximate pay range for this position is $40,000 to $50,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.
Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)
Requisition ID:
294203
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467
*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs
by twochickswithasidehustle | Apr 23, 2024 | Uncategorized
About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.
We have annual revenues of ~$900 million and our business performance has been nothing short of extraordinary with 20 consecutive quarters of net sales growth as we have grown to #3 mass cosmetics brand in the US and are the fastest growing brand among the top 5. Our total compensation philosophy offers every new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity given to every full-time employee as a part of their new hire package, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
About the Role
e.l.f. Beauty is looking for a motivated and collaborative Account Specialist to join our dynamic, high-growth company. Reporting to the AVP Sales, this position is based in a remote office.
The Account Specialist will assist the Account Managers in bringing e.l.f. Cosmetics and e.l.f. SKIN to life at Major US Drug Retailers. The role supports all customer management functions and assists in the strategy business planning at Walgreens and CVS in partnership with the Account Managers. This includes planning and implementing merchandising decisions, display initiatives, and sampling / marketing activations along with owning administrative functions of the account. The ideal candidate is well versed in Nielsen and/or IRI databases and can leverage sales analysis to help inform business strategy.
The ideal candidate is someone who embraces e.l.f.’s dynamic culture of executing with speed and quality to drive solutions. S/he needs to be a self-starter, bringing at least 2-4+ years of relevant sales account management experience. The ideal hire will be someone who has demonstrable skills working effectively with both internal and external cross-functional partners while thriving in an entrepreneurial environment comfortable with collaboration across all parts of the business.
Responsibilities:
- Prepare and distribute weekly sales reports along with insights and commentary.
- Retail Sales and Consumer/Category reporting analysis, tracking of new item and planogram performance.
- Lead ROI analysis on new programs and distribution opportunities.
- Leverage category insights to inform assortment decisions in partnership with space planning.
- Manage In-Store merchandising programs from concept to completion.
- Item maintenance for retailer item set ups.
- Monitor and report on competitive brand launches and events.
- General administration support requests (sending samples, listing forms etc.)
- Ensure all customer requests for information are met in a timely manner.
- Collaborate with all other members of the cross functional team.
- Establish and maintain effective relationships with decision-makers.
- Build and maintain relationships with customers.
Requirements:
- 2- 4 years sales experience.
- Demonstrated experience across CPG (preferably beauty) supporting major accounts.
- Nielsen and/or IRI experience.
- Self-motivated, goal oriented, desire to deliver results.
- Fast learner, quick thinker.
- Strong planning and organizational skills.
- Effective communication skills.
- Strong computer and analytical skills. Specifically, Microsoft Office excel and – PowerPoint.
- Strong relationship building skills.
- Team-oriented, responsive, passion to succeed.
- College or bachelor’s degree in business or similar major.
- Strong attention to detail and time management skills.
- Ability to work in a team or independently.
- Demonstrates initiative, not afraid to troubleshoot on their own.
- Passion for beauty.
$80,000 – $85,000 a year
by twochickswithasidehustle | Apr 23, 2024 | Uncategorized
Pay Range $79,900 – $119,900 annually
Now Brewing – senior benefits specialist! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a senior benefits specialist, you will play a critical role in delivering world-class benefits to partners. Bring your benefits knowledge, investigative skills, and problem-solving ingenuity to a role that will allow you to participate in large-scale benefits work, as well as provide care and support directly to partners. Some of the scope of this role will include:
Building out processes and delivering higher tier escalation support
Coordinating projects/tasks that feed into larger initiatives
Supporting benefits specialists to elevate the partner experience
Managing and implementing process improvements for existing and new benefits
Supporting team reporting
Supporting managers with projects/tasks/research
Managing and implementing process improvements for our case/email queues and appeals
As a senior benefits specialist, you will…
Support partners with highly complex and/or challenging benefits situations
Support managers with projects and reporting
Interact with (and support) our HR generalist partners
We’d love to hear from people with:
Ability to communicate clearly and concisely, both orally and in writing
Strong analytical and problem-solving skills
At least 5 years of experience in employee benefits administration
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work Partners can work remotely up to two days per week.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds
and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
by twochickswithasidehustle | Apr 21, 2024 | Uncategorized
Job Description
The Document Processor is responsible for reviewing and processing enrollment applications, student enrollment documentation and student file maintenance. This role routinely exercises technical skills in our systems, is expected to maintain reliable attendance, and consistently achieve job-specific performance standards. Maintaining compliance to state and school standards is a key responsibility.
Required Certificates and Licenses: None Required.
Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.
NOTE: We anticipate this position will pay $14.50 per hour. This is a temporary/contractor role, and you will be an employee of Randstad.
The Document Processor is responsible for reviewing and processing enrollment applications, student enrollment documentation and student file maintenance. This role routinely exercises technical skills in our systems, is expected to maintain reliable attendance, and consistently achieve job-specific performance standards. Maintaining compliance to state and school standards is a key responsibility.
K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.
Essential Functions:
Process, verify, and maintain information associated with prospective and existing student accounts, student activity and enrollments.
Adheres to the Document Processing guidelines and procedures outlining quality and productivity expectations as well as attendance expectations.
Ensure school and state compliancy guidelines are met for all incoming enrollment documents.
Enter enrollment documents such as transcripts, birth certificates, proof of residency, and immunizations into the student records system.
Establish secure access to student records with sensitive information (e.g., special education documents)
Proactively update the supervisor of assignment status and any delays.
Escalate incoming and outgoing student record requests to Escalation Team.
Attend regular team huddle meetings and other meetings as necessary.
Maintain schedule flexibility including weekend shifts, holidays overtime.
Perform organizational clerical tasks and other tasks as needed.
SYSTEM REQUIREMENTS:
Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.
Required Qualifications:
HS diploma or GED
0-1 Year of Experience OR
Equivalent combination of education and experience
Ability to clear required background check.
DESIRED QUALIFICATIONS:
Physical requirements: sedentary work requiring typing, hearing, speaking, extensive reading and repetitive motions.
Ability to maintain a professional home office without distraction during our hours of operation.
Attend virtual training via web cam.
Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
Strong attention to detail.
Ability to respond appropriately to feedback and guidance from Quality Assurance and management.
Ability to routinely review, understand and apply compliance guidelines to received documents.
Strong written communication skills for logging rejection/approval notes.
Ability to work both independently and within a team-oriented environment.
Ability to prioritize effectively and manage priorities to deliver and drive results.
Ability to learn and utilize systems and programs such as Microsoft Office (Outlook, Word, Excel), Web proficiency.
Proficient with MS Office products (specifically Outlook to send emails including attachments, ability to check calendars and schedule meetings.
Ability to use Microsoft Excel for basic excel skills (looking for skills such as filtering, sorting, simple calculations, data entry on excel, and ability to read and understand a spreadsheet).
Salesforce experience.
Previous experience with Stride/K12
Previous experience in working in a call center environment.
Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.
We anticipate this position will pay $14.50 per hour. This is a temporary/contractor role, and you will be an employee of Randstad. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a home-based (WFH), remote position.
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
Contractor
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
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