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Customer Support Supervisor (Chat/Phone)
Description
NeoWork is currently seeking an experienced and motivated Customer Support Supervisor (Chat/Phone) to join our team. As a Customer Support Supervisor, you will be responsible for overseeing our customer support operations, managing a team of support representatives, and ensuring the delivery of exceptional customer service.
At NeoWork, we pride ourselves on providing top-notch support and assistance to our clients. As a Customer Support Supervisor, you will play a vital role in maintaining high customer satisfaction levels and driving continuous improvement in our support processes.
We are looking for an individual with strong leadership and communication skills, a proven track record in customer support, and experience in managing a team. The ideal candidate is a proactive problem-solver, with the ability to inspire and motivate team members to deliver excellent customer experiences.
Responsibilities
Manage and oversee the day-to-day operations of the customer support team
Supervise, train, and mentor support representatives to ensure high quality and consistent customer service
Set performance goals and conduct regular performance evaluations
Handle escalated customer inquiries and provide effective resolutions
Collaborate with other departments to address customer needs and improve processes
Analyze customer support data and identify trends and areas for improvement
Implement and maintain customer support software and tools
Stay updated on industry trends and best practices in customer support
Requirements
5+ years of experience in customer support, with at least 2 year in a supervisory role
Proven track record in delivering exceptional customer service
Excellent leadership and team management skills
Strong communication and interpersonal skills
Ability to analyze data and make data-driven decisions
Experience with customer support software and tools
Strong problem-solving and decision-making abilities
Ability to work well under pressure and meet tight deadlines
Owned computer or laptop and stable internet connectivity.
Knowledgeable in Office 360, Google Apps, and client-facing communication.
Benefits
We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.
Care Management Associate
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Care Management Associate is responsible for making outreach calls to providers on behalf of members who may have home infusion needs.
Additional responsibilities include but not limited to the following:
– Typical office working environment with productivity and quality expectations.
– Sedentary work involving periods of sitting, talking, listening.
– Work requires sitting for extended periods, talking on the telephone and typing on the computer. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment.
– Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.
– The Care Management Associate position is ideally suited for someone with strong customer service skills, good communication skills in both verbal and written formats and the ability to work in a remote team and possess the ability to manage multiple priorities with effective time management.
– And other duties as assigned.
Required Qualifications
– 1 year Healthcare experience working in a medical office environment required.
– Demonstrated knowledge of Microsoft Word, Outlook, and Excel
– Must be available to work Monday- Friday 8:00 AM – 5:00 PM, any time zone
– Some Holiday’s may be required
Preferred Qualifications
– Managed Care experience preferred
-Experience with data entry and documentation in Quickbase preferred
-2+ years of work experience in telephonic customer service
-Effective verbal and written communication skills with both customers and teammates.
-Strong telephonic communication skills.
Education
High School Diploma or equivalent GED
Pay Range
The typical pay range for this role is:
$18.50 – $35.29
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies
Payment Posting Specialist
The Role:
The role of Payment Posting Specialist is instrumental in ensuring the efficiency and accuracy of our healthcare operations. Tasked with the meticulous review and posting of Insurance and Patient payments, this position holds a pivotal responsibility in maintaining financial integrity. From scrutinizing Explanation of Benefits to conducting adjustments, billing, auditing, and analysis of patient accounts, the Payment Posting Specialist ensures every transaction adheres to regulatory standards and organizational protocols. We seek individuals who thrive in dynamic environments, adept at embracing change while upholding a steadfast commitment to detail and organization. The ideal candidate excels in multitasking, proficiently managing a high volume of tasks within a fast-paced setting. With a focus on independent problem-solving and a dedication to conducting thorough research, this role plays a vital part in resolving billing issues effectively. Collaboration is fundamental, necessitating exceptional written and verbal communication skills to foster robust relationships within our team and across the organization.
Why work for Prompt RCM?
- BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
- Talented People: Prompt didn’t happen by chance, it’s a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
- Healthy Approach: This isn’t an investment bank, we work long hours when it’s needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
- Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren’t enthralled with patting ourselves on the back everyday, but it does feel good 🙂
Key Responsibilities:
- Reviewing and posting Insurance and Patient payments with precision and efficiency.
- Resolve any auto-posted ERA Errors daily.
- Import and upload payment files from clearinghouses and various websites as necessary.
- Manually post checks received through bank lockbox (facility deposits) and RTA checks.
- Conducting adjustments, billing, auditing, and analysis of patient accounts to maintain data integrity.
- Assist with reconciliation for month-end processing.
- Ensure all payments, adjustments and recoupments are posted timely and prior to month-end book closing.
- Assist with the facilitation of payment batches as needed.
- Assist billers with account corrections as needed.
- Process remote bank deposits daily as needed.
- Manually post facility’s cash receipts deposited to local banks as needed.
- Post files in a timely and accurate manner, in accordance with established company policies and procedures, and applicable laws and regulations.
- Work with the Client Relations Manager to resolve account payment discrepancies and work to ensure all payments are coming in electronically.
- Other duties as assigned
Minimum Requirements:
- Knowledge of payment postings.
- Knowledge of write-off and refunding process per company policy.
- Understanding of medical terminology and insurance laws and guidelines.
- Problem solving skills to manage a variety of concrete variables.
- Ability to interpret instructions presented in a variety of situations.
- Strong organizational skills: ability to manage multiple projects simultaneously.
- Proficiency with Google for Business, Microsoft Word, Excel, PowerPoint, and Internet Explorer.
- Ten key speed and accuracy.
- Strong written and verbal communication skills.
- Proficient knowledge of medical billing and coding.
- Solid knowledge of medical terminology.
HIPAA Requirements
All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization’s Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.
The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned.
Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer’s explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees.
We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don’t hesitate to reach out to our HR department.
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Defined Contribution Payroll Processor
Job Type
Full-time
Description
Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.
Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what’s possible and what’s next for their retirement plans.
PURPOSE OF POSITION
The Defined Contribution Payroll Processor is responsible for monitoring, processing, and confirming the employee and employer contributions and loan repayments from a group of client payroll companies, into defined contribution retirement plans. This role requires meticulous attention to detail and adherence to timely processing standards in addition to strong collaboration with plan sponsors and investment provider partners.
PRIMARY DUTIES AND RESPONSIBILITIES
- Review, monitor and record payroll processing data received on a consistent and timely basis.
- Complete volume of payroll processing tasks in Pension Pro workflow system on an ongoing basis, aligned with clients who have weekly, bi-weekly, semi-monthly, and monthly payroll frequency.
- Accurate identification and interpretation of payroll processing data from various payroll companies with a focus on ensuring that all payroll deductions are being considered and remitted.
- Determination of the most efficient process in which payroll data is collected and reported to investment providers including both manual data entry and file uploading capabilities in addition to the varying funding arrangements permitted.
- Timely processing of all contributions and loan repayments withheld through payroll deduction into retirement plans along with any calculated employer contributions that are funded per pay period.
- Confirmation of processed payrolls with investment provider partners.
- Effective communication and timely resolution for internal and external payroll processing inquiries.
- Maintain accurate and up to date documentation for on demand status reporting and revenue collection purposes.
Requirements
COMPETENCIES REQUIRED
- Knowledge of defined contribution industry and associated terminology.
- Ability to follow documented standard operating procedures.
- Mastery of online workflow system and task completion.
- Ability to prioritize tasks and adhere to deadlines.
- Expert with MS Office, comfortable with technology and automation.
- Excellent attention to detail.
- Commitment to delivering consistent, high-quality results.
- Strong desire for continuous learning.
- Ability to adapt in a changing work environment.
EDUCATION AND QUALIFICATIONS
- High school diploma or GED required
- Defined Contribution experience is required
- 1+ years of experience in a financial services processing environment specifically within the retirement industry is required (such as retirement loans and distribution processing, census data handling, compliance)
- Proficiency in an online workflow system to track and complete daily tasks
- Payroll experience within a TPA or Recordkeeper / Investment Provider is strongly preferred
- ASPPA’s RPF-1 & RPF-2 is strongly preferred
REMOTE WORKING REQUIREMENTS
As a remote-first company, we have compiled expectations for a successful remote work environment:
- Ability to build rapport with others remotely while working productively with limited in-person interaction
- Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
- Designate a quiet, and well-lit space free of as many distractions as possible
- Be online and available to work during designated business hours in local time zone
- Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
- Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint
BENEFITS
Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:
- A virtual-first work philosophy
- 401(k) with up to 4% match
- Generous paid time off starting with four weeks, in addition to 9 paid holidays and 2 paid floating holidays
- Paid Parental Leave
- A variety of medical, dental and vision plan options including Definiti subsidized premiums
- Company-paid life insurance and short-term disability insurance
- Bonus plan eligibility
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