Onboarding Specialist

Ministry Brands is looking for an Onboarding Specialist to join our growing team!

Who we are

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.  

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential. 

What you’ll do

As an Onboarding Specialist, you will play a crucial role in ensuring the success and satisfaction of our clients by promoting software adoption and implementing effective onboarding strategies.

Lead and coordinate the onboarding process for new clients, ensuring a smooth transition from the sales phase to implementation
Provide a warm and welcoming experience for new clients, setting clear expectations for their onboarding journey
Collaborate with clients to outline a success plan, detailing milestones and objectives, and ensuring alignment with their goals
Recognize and celebrate the initial achievements and successes of our clients, fostering a positive and motivational environment
Provide clients with self-paced education resources to aid in their onboarding and product adoption
Ensure that all necessary underwriting and documentation requirements are met to expedite the onboarding process
Work closely with our adoption and services partners to facilitate a smooth handoff from onboarding to ongoing support and services
Who you are

1+ years of related experience in a client onboarding, customer success, or customer-facing role
Bachelor’s degree or an equivalent combination of education and work experience
Ability to quickly understand and familiarize yourself with a large portfolio of products
Experience with industry-specific back-end technology usage, such as Salesforce, Zendesk, etc.
Excellent analytical and problem-solving skills
Ability to work independently and manage multiple priorities and deadlines simultaneously
Proficiency in Office 365, including Microsoft Word, Excel, PowerPoint, and Outlook
Demonstrated ability to learn and understand basic office software applications
Excellent verbal and written communication skills, along with strong organization and follow-up abilities
Exceptional relationship building skills with the ability to work both individually and as part of a team
Strong client focus with exceptional collaborative and influencing skills
Effective communication and presentation skills
Detail-oriented planning abilities
Benefit offerings designed to promote a life of balance!

At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.

Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.

Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!

Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Script Reader

About CoverflyCoverfly is dedicated to making screenwriting talent-discovery more accessible and meritocratic. By aggregating and analyzing data on emerging talent from across the industry’s most respected talent-discovery programs, Coverfly is launching hundreds of new screenwriting careers each year.  Behind the scenes, Coverfly powers discovery programs, coverage services, and reader management allowing partners to streamline their operations and expand their audience.

Backstage Holdings’ mission is to empower creative talent and streamline the content creation process for projects in film, television, commercials/branded content, social media, theater, music video, video games, and more. At our core is a strong belief in breaking down barriers and providing direct access to the best talent in the creative industry. We’re a team of customer centric, analytical and creative problem solvers with a passion for helping our customers make amazing projects together. Our mission: to empower creative talent and streamline the content creation process for projects in film, television, commercials/branded content, social media, theater, music video, video games, and more. Backstage provides solutions that manage the entire project lifecycle, including talent discovery and staffing, production, post production, and distribution. Our brands include Backstage, Coverfly, FilmFreeway, Final Draft, ShareGrid, Sonicbids, and Voice123. Visit our website for more information.

Backstage Holdings is part of Cast & Crew, a family of individually innovative companies modernizing the ways in which content is created.


The Role: 

Coverfly is seeking a Senior Story Analyst to support the operations team in completing a high volume of reading for both competitions and coverage services. In this role, you’ll be reading scripts submitted by our writers, providing actionable feedback, and helping our Writer Development team select writers and scripts to feature or develop through our program.The Senior Story Analyst provides the opportunity to give back and personally impact the screenwriting community, while developing a valuable understanding of the industry. 

The Senior Story Analyst is a full-time remote role open to applicants in the continental US. The Senior Story Analyst will report to Coverfly’s Reader Manager.

What You’ll Do:

  • Efficiently read and analyze projects and provide direct feedback to writers 
  • Provide thoughts to the writer development team to advise on which scripts and writers should be considered for the programs
  • Participate in group debates about your favorite screenplays and writers
  • Highlight writers and projects to be promoted to managers, agents, producers, and showrunners
  • Coordinate ways to make reading processes more efficient under supervision of Reader Manager 

What we’re looking for from you:

  • Experience in screenwriting, writing and reviewing script coverage, and/or project development knowledge
  • General understanding of script construction, narratives, and arcs
  • Exceptional reading and critical thinking skills; able to articulate constructive feedback
  • Strong verbal and written communication skills
  • Solid comprehension of data and ability to present it clearly
  • Basic understanding of Google Docs and spreadsheet functionality
  • Highly organized and detail-oriented
  • General knowledge of the marketplace and entertainment industry
  • Good time management skills and day-to-day autonomy
  • Dependable memory of past and present writers and projects and/or efficient search methodology for that information
  • Ideal candidate would be resourceful and quick-thinking as the team is small and self-sufficient 

Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location.

The compensation range for this position is:

$21.63—$22.99 USD

Employee Relations Business Partner (Retail)

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. We believe including everyone and providing an inclusive environment is necessary to embody our values, and deliver products that serve everyone. The Employee Relations Business Partner (ERBP) provides consulting and direction regarding employee relations matters to managers, leaders and employees within the Retail organization. Key objectives include legal compliance and adherence to Apple policies is met in a consistent, objective and fair fashion that fosters the Credo. This is accomplished by a deep partnership with the Centers of Excellence’s (COE’s).

Key Qualifications

  • 10+ years related HR experience
  • 7+ years experience leading investigation and resolution of sensitive and complicated employee relations issues
  • Knowledge of local, state, and federal employment law and regulations
  • Superb communication skills including effective listening, clear and concise writing and presentation
  • Proven interpersonal skills to negotiate, influence, and resolve issues at all levels in the organization and in collaboration with dynamic partners
  • Strong time management and prioritizing ability to balance multiple urgent assignments simultaneously
  • Consistently exhibits levels of discretion, integrity and confidentiality

Description

Identify, analyze and implement resolutions to complex and highly sensitive employee relations issues, including unusual situations where precedents for resolution are unavailable. Advise and influence market leadership teams regarding critical and complex employee relations decisions, e.g. harassment, business conduct, terminations, and HR policies, guidelines and practices. These decisions may have critical impact on the organization and involve a large degree of risk. Evaluate and review employee related decisions in response to employee concerns. Conduct investigations regarding potential misconduct and policy violations. Conduct workplace violence assessments and implement response plans as needed. Develop, communicate and implement company-wide employee relations programs, policies, and procedures. Conduct investigations with varied levels of complexity Conduct training for HR, ER and line management on employee relations topics. Use ER metrics with clients to determine trends and develop proactive strategies to cultivate positive ER in the business.

Additional Requirements

  • Ability to travel 20-30%

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $118,100.00 and $177,500.00, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

    Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Facility Manager

Summary

Posted: Mar 20, 2024

Weekly Hours: 40

Role Number:200542973

Home Office: Yes

In RE&D, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers! Our team is a diverse and nimble group that manages and provides services to Apple’s Retail stores and workplaces. We develop and run Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities, and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world! We are seeking an experienced, collaborative, and highly motivated senior facilities professional to join our team and oversee the facilities maintenance of Apple’s retail stores in the AMR Central region.

Key Qualifications

  • 7+ years of construction/facilities management experience with a demonstrated focus in delivering and/or maintaining outstanding retail stores or workplaces.
  • Proven ability to collaborate with internal and external customers to build comprehensive Preventative Maintenance plans and tools to supervise them closely.
  • Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call-center services.
  • Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value.
  • Proven communication and supervisory skills, including experience working with different levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner.
  • Ability to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs.
  • Experience building and maintaining relationships with facility operation teams, utility companies, government agencies, architectural & design firms, and general contracting firms.
  • Must be centrally located to major hub of retail stores to survey and support maintenance at each assigned store minimally twice a month.

Description

The Facilities Manager should have proven experience in facilities management with a demonstrated focus in operating buildings as outstanding retail spaces, delivering high quality results at the best value. The is role will be responsible for the facilities services for Apple retail stores in the AMR Central region. Proactively engage and support Retail stores in region at all times, be in service to the store needs, and visit the stores for comprehensive service reviews a minimum of twice a month and for oversight of all major work. Perform routinely scheduled, structured site visits to each of the assigned store locations to identify and document all stores experience issues in close communication and partnership with store, market, and global retail support leadership. Collaborate with the vendors and suppliers to ensure successful delivery of contracted maintenance services to store needs. Lead facilities support employees and contractors to deliver operations services in a timely and cost-effective manner and will coordinate response to emergency situations that may impact operations. Drive functional and operational excellence of all projects and programs by providing consistent and prescript feedback to all collaborative teams including real estate, design, innovation, standards, merchandising, direct sourcing, security, IS&T, etc. Significant expertise and experience with the upkeep and function of buildings, building systems (electrical, mechanical, plumbing), machinery, landscape, and quality improvement projects. Responsible for Opex and Capex budget creation, management through Service Channel and other tools, as well as forecasts for the respective Geo. Oversight of commissioning agents and contractors to support store acceptance and turn over of various projects and programs. Direct management of key vendors through WO management system, weekly check ins, and constant evaluation through store tours and fiscal performance. Engagement of general contractors, consultants, vendors, and maintenance service providers including competitive bidding and assistance in negotiation including SOWs, CPSAs, and project specific contracts. Consistent collaboration with Development and RDDM design teams to provide a continuous feedback loop to improve building functionality and material selection.

Education & Experience

Bachelor’s Engineering degree in Mechanical, Electrical, Industrial, or Construction Management preferred.

Data Entry

Description: 

Candidate must be able to work in a volume driven, fast paced, environment. It is necessary to complete tasks in accordance with client guidelines and in a quick and efficient manner.

Start time 2pm to clean desk

RESPONSIBILITIES:
The principal duties include, but are not limited to:

· Identify and separate mail according to procedural guidelines

· Perform electronic indexing if necessary

· Scan processed documents: verify quality and content

· Box scanned documents for storage and safekeeping

· Follow all HIPAA guidelines

JOB REQUIREMENTS:

· Must have an excellent attention to detail

· Must be able to type 38-40 wpm with 95% accuracy

· Must be able to lift 5-20 lbs

· Must be able to multi-task

· Must be able to work until all mail has been processed

· Must be able to maintain our high standards of quality and production

· Must be able to comply with our attendance and punctuality policy

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.