by twochickswithasidehustle | Jun 20, 2024 | Uncategorized
About the team
StreetEasy is seeking a Support Services Specialist to join our Support Services team. We are a well-versed bunch that collaborates with all areas of the business. Our focus is to build, strengthen, and expand relationships with real estate professionals using StreetEasy to grow their business, assist StreetEasy consumers using our platform to find their next home, and support internal teams in maintaining program oversight processes.
About the role
In this role you will play a part in addressing challenges and providing valuable education to NYC real estate professionals, StreetEasy customers, and internal teams by supporting our products and services. This multifaceted position is divided into two key areas: Account Management and Program Management.
Account Management:
Your focus will be on addressing the needs of StreetEasy users, ensuring they receive exceptional support.
You will be responsible for essential account activities such as account and listing maintenance, onboarding, educational initiatives, and the identification of site feedback and bugs.
Program Management:
Dive into the realm of program oversight processes where you will be responsible for maintaining quality of service for various operations that drive key business functions.
You’ll help oversee Listing Approvals (FRBO/FSBO and Listing Verification), managing and enforcing the Agent and Brokerage Accountability programs, and implementing Listing and Account Quality Control measures.
If you are driven by a passion for problem-solving, education, and collaborative team efforts, this role offers a unique opportunity to make a significant impact within the real estate industry.
You will get to
Manage a high volume of customer inquiries via email and live chat, with inquiries relating to site usability, information accuracy, billing, and accounts for the StreetEasy & Out East brands.
Recognize problems, find resolutions, and provide feedback for site improvements to StreetEasy & Out East product teams.
Continuously build, test, assess, and improve systems, processes, and policies to help contribute to overall site satisfaction.
Actively participate in user education and training presentations, agent relationships, and general site improvement discussions for related brands.
Educate, prepare, and set clear expectations for all users based on site policies to ensure a positive user experience.
Facilitate program oversight processes that minimize bad listing behavior by leveraging data to identify and improve key problem areas.
Maintain relationships with landlord partners to ensure they are set up for success, and happy with our products and services.
Oversee the listing approval process to thoroughly vet and maintain high listing quality with minimal disruption to partners.
Facilitate the seamless onboarding and comprehensive education of new brokerage and landlord partners to aid their success in advertising on StreetEasy.
Identify potential revenue opportunities for the business under the Support Services purview.
Ensure that the site operates in full compliance with all applicable laws and regulations (involves collaboration with Legal, Strategy, PE&O, and other cross-functional teams/stakeholders).
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $27.80 – $44.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
Previous experience in customer service or client support roles.
Comfortable simultaneously managing high volumes of customer contact through email and live chat and prioritizing tasks effectively.
A teammate who can communicate effectively with internal and external stakeholders and can adapt quickly to change.
Excellent customer service and creative problem-solving skills; you’re organized, timely, empathetic, inventive, savvy, and love finding new ways to tackle issues.
Passionate about educating others and upholding StreetEasy policies to ensure compliance and a positive user experience.
Ambiguous and ready to proactively identify opportunities that will contribute to business goals.
Proficiency in the Google Drive suite of tools.
Available to be scheduled on a rotating weekend schedule (typically no more than 2 weekend days a quarter).
Have a desire to understand the New York City real estate market.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
by twochickswithasidehustle | Jun 20, 2024 | Uncategorized
Data Entry Associate
REMOTE
$14 per hour & Great Benefits
Shift Training (1st 6 weeks) Mon- Fri 7:00AM- 3:00PM
Schedules available after training:
Monday – Friday 7am – 3pm
Monday – Friday 2pm – 10pm
*Overtime and some Saturdays required.
Conduent is hiring immediately for Data Entry Associate positions.
Requirements:
- Must be able to complete typing test and pass score of 45wpm
- Must be at least 18 years of age or older.
- Must have a high school diploma or general education degree (GED).
- Must be eligible to work in the United States.
- Must be able to clear any necessary criminal background checks or drug screenings.
Benefits:
- Career Growth
- Full Benefit Options (Health, Dental and Visual)
- Great Work Environment
- Work From Home
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $29,120.
by twochickswithasidehustle | Jun 13, 2024 | Uncategorized
As the global leader and pioneer of the mobile webcomic format, WEBTOON has revolutionized the comics industry for comic fans and creators. Today, a diverse new generation of international comic artists have found a home on WEBTOON, where the company’s storytelling technology allows anyone to become a creator and build a global audience for their stories.
With a massive catalog of incredible digital comics from rising stars on WEBTOON CANVAS platform, and a growing roster of superstar WEBTOON Originals creators, there’s something for every type of comic fan on WEBTOON. With an average of 89+ million monthly active users, and WEBTOON adaptations on Netflix, HBO Max, and other screens around the world, WEBTOON’s passionate fandoms are the new face of pop culture. The company has worked with DC Comics, Marvel Entertainment, HYBE, and many more of the world’s biggest entertainment brands.
Sensitivity and Expert Readers will work with Content Standards and Practices team safety review efforts of our content. Project scope may include historical accuracy research and fact checking, in addition to full sensitivity read. Readers will review content in production, conduct research on topics and themes presented in the story as necessary, and prepare reports of sensitive elements in the Readers’ areas of expertise.
You must be detail-oriented, visual, and self-motivated with strong communications skills.
What we’re looking for:
Prior experience working in the capacity as an expert consultant on media projects
Excellent research, writing and verbal communications skills
Ability to work independently, and culturally aware of trends and pop culture in United States, Latin America, and South Korea
Strong proficiency with technology: MS Office, Sharepoint, Adobe Acrobat, Zoom
WEBTOON is owned by South Korea’s internet conglomerate Naver. In 2021, Naver acquired webnovel app Wattpad. The move aligned WEBTOON, the world’s largest digital comics platform, with Wattpad, the world’s leading webnovel platform. Together, these storytelling technology platforms reach a combined audience of 166 million people around the world.
Join us and work with some of the biggest artists, IP, and fandoms in comics!
by twochickswithasidehustle | Jun 13, 2024 | Uncategorized
Remote – USA
About Coverfly
Coverfly is dedicated to making screenwriting talent-discovery more accessible and meritocratic. By aggregating and analyzing data on emerging talent from across the industry’s most respected talent-discovery programs, Coverfly is launching hundreds of new screenwriting careers each year. Behind the scenes, Coverfly powers discovery programs, coverage services, and reader management allowing partners to streamline their operations and expand their audience.
Backstage Holdings’ mission is to empower creative talent and streamline the content creation process for projects in film, television, commercials/branded content, social media, theater, music video, video games, and more. At our core is a strong belief in breaking down barriers and providing direct access to the best talent in the creative industry. We’re a team of customer centric, analytical and creative problem solvers with a passion for helping our customers make amazing projects together. Our mission: to empower creative talent and streamline the content creation process for projects in film, television, commercials/branded content, social media, theater, music video, video games, and more. Backstage provides solutions that manage the entire project lifecycle, including talent discovery and staffing, production, post production, and distribution. Our brands include Backstage, Coverfly, FilmFreeway, Final Draft, ShareGrid, Sonicbids, and Voice123. Visit our website for more information.
Backstage Holdings is part of Cast & Crew, a family of individually innovative companies modernizing the ways in which content is created.
The Role:
We are looking for a marketing automation expert with strong copywriting skills to be our Email Marketing Associate. You will be responsible for driving consumer awareness and engagement for our consumer audience through effective, innovative and inspiring email marketing campaigns for Industry Arts (including Coverfly, Screencraft, WeScreenplay, The Script Lab, Launch Pad, and The Tracking Board) and Final Draft. Our current team consists of 7 creative marketers specializing in growth, branding, design, content marketing, and marketing analytics. We value innovation, experimentation, and data-supported decisions in a supportive, democratic, open, and respectful environment.
As our Email Marketing Associate, you’ll be driving email campaigns while supporting cross-channel marketing campaigns through content, social, and customer acquisition. You will be working closely with our product, content, design, engineering, and writer development teams to achieve growth goals and cultivate meaningful member experiences.
The Email Marketing Associate will report to our Senior Director of Marketing.
What You’ll Do:
Develop and maintain an email calendar that aligns with competition, sales, and other deadlines across multiple brands to achieve sales objectives
Own the email marketing process end-to-end
Schedule emails in Asana
Leverage content from Brand Managers and Content Manager, writing compelling copy and subject lines, to create high-performing newsletters, product updates, sales emails, drip campaigns, and more
Use and modify templates in HubSpot with the help of the Senior Graphic Designer to implement and deploy attractive and effective email campaigns
Create and monitor workflows
Define segmentation and targeting strategies through data analysis
In partnership with the Performance Marketing and Analytics Manager, implement and monitor testing initiatives that employ A/B and multivariate testing models to targeting, creative, and other campaign elements in order to maximize KPIs
Deliver weekly reporting and create dashboards to monitor the health and performance of our email operations
Support re-engagement campaigns to increase number of active participants and optimize our conversion rate
Strategize new channels for acquisition/engagement opportunities
Own the overall health of our email marketing channels, including actively managing privacy and subscription controls and monitoring our sender reputation
What we’re looking for from you:
3+ years of experience in email marketing
Deep proficiency with HubSpot marketing tools, including email creation, list segmentation, workflow optimization, campaign organization, and reports and dashboard building and maintenance
Excellent copywriting and communication skills, with a focus on effective email copy and subject lines
Light design skills, such as ability to resize graphics to work effectively in email
Proven track record of delivering measurable results through email marketing
Attention to detail and ability to multitask
Entrepreneurial; a self-starter who loves to own projects and enjoys working in a fast-paced environment
Empathetic and customer obsessed; you are able to put yourself in the shoes of our target audience
Strong aptitude with data with programs/applications such as Excel and Google Analytics and proficiency with HTML, CSS, and Javascript a plus
Familiarity with the entertainment industry, especially screenwriting, not necessary but preferred
Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location.
The compensation range for this position is:
$70,000—$80,000 USD
by twochickswithasidehustle | Jun 13, 2024 | Uncategorized
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
Plays an integral role in achieving service standard excellence at Mayo Clinic. Monitors customer service interactions between scheduling representatives and callers to ensure high quality. Conducts quality management evaluations of scheduling service, efficiency and technical accuracy. Communicates verbally and through documentation pertinent information about schedulers’ performance. Builds relationships and develops rapport with scheduling staff and department/division leadership at all Mayo Clinic sites. Identifies and escalates immediate operational issues and collaborates with leaders to find resolutions. Works with the QMP Supervisor to identify and analyze problems and implement changes to improve the service interactions. Acts as a resource for scheduling processes. Collaborates in the coaching and training of schedulers to ensure attainment of desired outcomes. Reviews and maintains records, documents trends and interprets data. Ensures data integrity and consistency. Serves on various committees and workgroups.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
This position will accept applications until 6/13/2024. This deadline may be extended if the necessary candidate pool is not met by this date.
Qualifications
High School Graduation or GED completion. At least 2 – 5 years of scheduling experience or call center experience. Must have excellent verbal and written communication skills and customer orientation. Requires strong attention to detail and excellent listening skills. Able to build effective relationships with diverse groups of people. Requires demonstrated flexibility and a willingness to participate and induce change to improve service, efficiency and accuracy. Able to multitask in a high stress environment. Excellent analytical and problem-solving skills.Knowledge of scheduling processes in multiple areas of Mayo Clinic is preferred. Demonstrated problem-solving skills. Ability to learn and demonstrate proficiency with coaching and providing feedback to supervisors and schedulers. Knowledge of medical terminology. Knowledge of call center procedures and processes.None.
Exemption Status
Nonexempt
Compensation Detail
$24.27 – $32.78/ hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday – Friday between the hours of 7am – 7pm Employee must live within the United States.
Weekend Schedule
NA
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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