Claims Director, Rideshare

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

At Reserv, we’re reimagining what modern claims handling can be — faster, smarter, and relentlessly customer‑centric. As our Claims Director, you’ll lead a team of Claims Professionals managing real property and auto damage claims, bodily injury claims, driving operational excellence through technology, analytics, and a deep commitment to customer experience.

You’ll own the full customer journey, ensuring every interaction is seamless, empathetic, and efficient. This role blends strategic leadership with hands‑on execution, requiring someone who can inspire teams, influence cross‑functional partners, and scale a claims operation built for the future.

What You’ll Do

Customer Experience & Strategy

  • Develop and execute a comprehensive customer experience strategy aligned with Reserv’s mission and growth goals.
  • Define KPIs and performance metrics to drive satisfaction, retention, and overall experience quality.
  • Identify emerging trends and technologies to continuously evolve our claims experience.
  • Act as the voice of the customer in key business decisions.

Leadership & Team Development

  • Build, lead, and develop a high‑performing claims team.
  • Oversee recruitment, onboarding, coaching, and ongoing professional development.
  • Conduct regular performance evaluations and foster a culture of excellence, innovation, and accountability.
  • Design and implement training programs to strengthen technical, insurance, and customer service skills.

Operational Excellence

  • Serve as the escalation point for complex or sensitive customer issues, providing strategic guidance and resolution.
  • Use data, analytics, and customer feedback to identify pain points and implement improvements.
  • Partner with Product and Engineering to inform the development of tools, systems, and processes that enhance efficiency and outcomes.
  • Ensure scalable, compliant, and efficient operations across all claims workflows.

Cross‑Functional Collaboration

  • Work closely with leaders across Claims Operations, Product, Engineering, and Marketing to drive customer‑centric initiatives.
  • Influence organizational priorities and ensure alignment with broader business objectives.

Requirements

  • Bachelor’s degree in business, marketing, communications, or a related field (advanced degree preferred).
  • 10+ years of experience in insurance claims across multiple lines; property and/or auto strongly preferred.
  • 5+ years of management experience, ideally leading remote teams.
  • Proven ability to deliver results, overcome obstacles, and drive continuous improvement.

Benefits

  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from an adjuster role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment


At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Authorization Specialist

locationsUnited Statestime typeFull timeposted onPosted 5 Days Agojob requisition idR-0000023039

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description:

The Authorization Specialist role is responsible for all administrative aspects of outpatient diagnostic testing and procedure benefit verification and authorization. This role will ensure patient’s insurance requirements for reimbursement before diagnostic testing or procedure. Obtains pre-authorizations for Physician Orders for diagnostic testing or procedure as required by the patient’s insurance carrier. Ensure the financial feasibility of treating each patient in our clinics by communicating and working closely with patients, physician, nurse and social worker.  Work in specific areas of concern in the department on a project basis. Assist Patient Finance Manager in training staff, projects and implementations.  Maintain in-depth knowledge of authorization process as well as reimbursement methodologies. Maintain knowledge of collection techniques and collection laws. 

Responsibilities:  

  • Obtains pre-authorizations for Physician Orders for diagnostic testing or procedure as required by the patient’s insurance carrier. 
  • Communicates with physician/clinical staff on reimbursement issues and/or pre-certification requirements by the patient’s insurance carriers.  
  • Ensures up-to-date documentation on patient’s accounts in Electronic Medical Record on authorization approvals and denials. 
  • Communicates with Insurance Authorization Coordinators the need for updated referrals. 
  • Communicates with front office manager and staff in the case of denials that will require rescheduling and/or peer-to-peer review by the ordering physician. 
  • Communicates with hospitals or other diagnostic facilities to correct any discrepancies. 
  • Contacts Insurance Authorization Coordinators to notify of termed insurances. 
  • Communicates as necessary and in a timely fashion with Front Office and imaging center staff with regards to the status of pending authorizations. 
  • Contacts Clinical Trial team to notify of denied scans for patients on study to verify coverage of scan by study. 
  • Keeps current on insurance carrier requirements for diagnostic testing and procedures. 
  • Follows policy and procedures outlined by management to ensure standardization of processes across the clinics. 
  • Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer. 
  • Lab Information System, Pharmacy Information System, Entire Chart/Electronic Medical Record (EMR), Electronic Billing System (EBS).   
  • Works denial worklist completing retro authorization request and or medically necessary appeals. 
  • Review payer guidelines for medically necessity guidelines including frequency and prior testing requirements. 

Required Qualifications: 

  • High School diploma or equivalent. 
  • One year experience in a directly related role preferred, but not required.  
  • High School diploma or equivalent required. 
  • 1+ year(s) of Prior Authorization experience. 
  • Medical insurance background required. 

Essential Competencies:  

  • Attendance is an essential job function. 
  • Ability to work effectively with all levels of management and other colleagues 
  • Ability to demonstrate initiative and mature judgment.  
  • Ability to demonstrate high degree of professionalism and adaptability.  
  • Ability to demonstrate proficiency in the use of end-user computer applications (MS work, Excel, Outlook), database and patient scheduling and other medical information systems.  
  • Ability to demonstrate strong customer service delivery skills. 
  • Ability to utilize websites, portal and electronic options when available to increase efficiency 
  • Ability to follow oral and written instructions. 
  • Ability to recognize and solve problems using creative thinking skills, hands on problem solving skills and the ability to analyze and respond to data. 
  • Skilled at effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations.  
  • Skilled at Multi-tasking, organizational skills and superb attention to detail.  
  • Working knowledge of Hospice and other payer requirements. 
  • Knowledge of clinic office procedures, medical practice and medical terminology. 

#LI-REMOTE

Document Control Specialist (Contract)

Thanks for your interest in Oklo!  We are searching for a Document Control Specialist Contractor to support our EPC Project Management and central Document Control teams.

Position Description

The Document Control Specialist supports the execution of document management activities for Oklo’s internal processes and EPC construction projects under the supervision of senior document control or project management personnel. This role is responsible for following processes that ensure Oklo/project documents are accurate, traceable, and compliant; documentation may cover a range of activities, including engineering, procurement, construction, commissioning, turnover, and recordkeeping.

The Document Control Specialist ensures documents are properly received, logged, reviewed, distributed, revised, retained, and transmitted in accordance with Oklo standards, project requirements, contractual obligations, quality assurance expectations, and other applicable regulatory requirements.

Success in this role requires strong attention to detail, organizational discipline, customer-service outlook, sound judgment, the ability to follow established processes while identifying areas for improvement, and the willingness to work within a team to achieve shared objectives.

Please note this is a contract position that has the potential to covert to a permanent position after 6 months based on hiring needs and performance.

Specific responsibilities may include:

  • Support the day-to-day administration of document control processes using approved document management systems such as SharePoint, InEight Document, Bluebeam Revu, Procore, M-Files, or similar platforms.
  • Manage the full document lifecycle for incoming and outgoing project deliverables, including both Oklo-generated and vendor-generated documents and records, including the sending/receipt of transmittals.
  • Maintain master document register metadata to ensure traceability to final records.
  • Ensure current revisions are available to relevant stakeholders and that superseded/obsolete documents are properly controlled and archived.
  • Support the controlled review of design deliverables and other project documents, including distribution, tracking of comments/deadlines, and supporting comment resolution activities.
  • Enforce document control procedures, to include naming and numbering, metadata requirements, and review workflows; verify document submissions and coordinate with stakeholders to resolve nonconforming submissions.
  • Support management-of-change activities by ensuring associated document revisions are properly tracked, distributed, archived, and retained.
  • Support the incorporation and tracking of field markups, redlines, as-builts, and final record documentation.
  • Assist with the verification and organization of project turnover packages and final project records for commissioning, operations, and long-term records retention.
  • Support quality assurance audits, surveillances, and assessments by locating and providing requested documentation.
  • Provide first-line support to personnel regarding document control workflows, systems, and requirements.
  • Maintain confidentiality and security of sensitive/proprietary and export-controlled information (ECI) in accordance with company and regulatory requirements.
  • Identify and escalate document-control risks, workflow bottlenecks, or compliance concerns that may impact project execution milestones or introduce latent errors.

Minimum Qualifications:

  • Associate’s degree or equivalent education
  • 3 years of relevant document control experience
  • Proficiency with common business/collaboration software tools, including Microsoft Office/Teams, Google Workspace, Adobe Acrobat Pro, Zoom, Slack, Confluence, Jira, or similar platforms
  • Ability to work effectively in a remote and cloud-based work environment
  • Willingness and ability to travel up to approximately 15% as required

Bonus Qualifications:

  • Supporting document control activities on EPC, capital construction, industrial, energy, or other complex infrastructure projects
  • Managing document lifecycles, including transmittals, revision control, metadata management, and turnover documentation
  • Processing engineering, procurement, construction, quality, vendor, and commissioning documentation (experience with owner-side document control is a plus)
  • Maintaining document registers, transmittal logs, distribution matrices, and document status reports
  • Coordinating with EPC contractors, vendors, subcontractors, engineering teams, project controls, construction teams, and quality personnel
  • Using document management systems such as SharePoint, InEight Document, Procore, M-Files, Devonway, or similar platforms
  • Familiarity with management-of-change workflows and project documentation processes such as RFIs, NCRs, DCNs, TQs, redlines, and as-builts
  • Exposure to commissioning, turnover, operational readiness, or asset handover documentation processes
  • Familiarity with QA requirements for controlled documents and records in a highly regulated industry, nuclear strongly preferred

Competencies

We are looking for a Document Control Specialist that has:

  • Strong attention to detail with a high standard for accuracy, consistency, and completeness
  • Excellent organizational, time-management, and prioritization skills
  • Strong written and verbal communication skills with the ability to coordinate effectively across multiple teams and stakeholders
  • Analytical and logical problem-solving abilities with sound judgment and critical-thinking skills
  • Ability to work independently while following established procedures and escalating issues appropriately
  • Professionalism and discretion in handling sensitive or confidential information
  • A customer-service mindset with a collaborative and solution-oriented approach
  • Comfortability enforcing standards, maintaining compliance, and following structured workflows
  • A proactive attitude toward identifying risks, gaps, and process improvements
  • Strong data-entry and computer proficiency skills
  • An ability to learn quickly and adapt in a fast-paced, highly iterative project environment
  • A positive, team-oriented mindset with accountability for assigned responsibilities
  • A passion for clean energy and advanced nuclear technology

Who you are:

A startup person: You aren’t driven by titles or hierarchy, and prefer efficiency to excess process. You don’t need or expect to have a lot of guidance but you enjoy working in a fast-paced team. If you prefer the culture and feel of a large organization, that is great, but you likely won’t enjoy working with us! There is plenty of important work and plenty of good opportunities with organizations like that.

Motivated: You are self-motivated. You bring an enthusiasm to the team, and imbue a sense of passion that goes beyond clocking in and clocking out. This isn’t about a fake or arbitrary “pieces of flair” mentality or lack of work-life balance! It is about being a part of the vision and feeling a part of reaching team goals.

A team-player: Oklo genuinely is a team. We aren’t about taking credit for ourselves, and we aren’t about pushing blame to others. We do incredible things because we work as a team.

An excellent communicator: We need a person who is not only technically competent but also a clear and upbeat communicator.

Creative: Being creative means that when things fall outside clear scopes or processes or problems arise without clear solutions, you are able to identify it as well as invent ways to solve a problem or fill a need without micromanagement. The successful person in this job will not only be creative, but also enjoy being creative and solving open-ended problems which may change day-by-day.

Detail-oriented: This focus is a big part of excellence, consistency, and quality. Excellent grammar and spelling matter for both good communication as well as the image of the company that we put forward.

About Oklo travel requirements:

Oklo requires remote employees to travel to headquarters (Santa Clara, CA) twice a quarter annually, based on business or team needs, including attendance at team meetings, off-sites, and other company events or gatherings. For the first two weeks of onboarding, employees are required to be in person at headquarters in Santa Clara, CA.

About Oklo compensation:

Hourly: $38-$50/hour

For permanent employees only: Oklo offers flexible time off, equity, bonuses, competitive pay, 401(k), health insurance (with employer contribution), HSA, FSA, flexible work hours, wellness credits, and other benefits.

This position may involve access to information subject to U.S. export control laws. Only applicants who meet the definition of a U.S. person under applicable laws may be eligible.


About Oklo Inc.: Oklo Inc. is developing fast fission power plants to deliver clean, reliable, and affordable energy at scale; establishing a domestic supply chain for critical radioisotopes; and advancing nuclear fuel recycling to convert nuclear waste into clean energy. Oklo was the first to receive a site use permit from the U.S. Department of Energy for a commercial advanced fission plant, was awarded fuel material from Idaho National Laboratory, and submitted the first custom combined license application for an advanced reactor to the U.S. Nuclear Regulatory Commission. Oklo is also developing advanced fuel recycling technologies in collaboration with the U.S. Department of Energy and U.S. National Laboratories.

#CHOP: Oklo’s Values
Collaboration: We go further, together. We bring diverse perspectives, listen actively, and build trust through transparency and respect. We work across disciplines, sharing ownership to turn complex challenges into shared successes.
Humility: We are team players who act for the good of the company and for the world. We are focused on our mission, not personal recognition.
Ownership: We take pride in what we do and how we do it. We are proactive in finding solutions and see tasks through  to completion. We are committed to delivering on our promises to provide clean, reliable, and affordable energy.
Pathfinding: We chart new ground where no path exists by approaching challenges with curiosity, courage, and creativity while navigating ambiguity.

Medical Records Processing Specialist

Salary Range:$15.00 To $17.00 Hourly

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. 

What We Offer:

  • A collaborative and supportive work environment that values your ideas
  • Opportunities for professional development and career advancement
  • Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
  • The chance to make an impact in the health information field every day

Join us in shaping the future of the release of information!

LOCATION: Remote

We are expanding rapidly and have created unique roles that need qualified candidates.

Entry-level job duties include, but are not limited to:

  • Processing medical record requests
  • Effectively answering 30-40 calls per day on average for customer requests
  • High volume and fast-paced environment
  • Reports directly to the Processing Manager
  • Assist as needed in overflow processing due to high volume issues and/or coverage issues
  • Abide by HIPAA guidelines while ensuring the confidentiality of PHI
  • Maintain a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
  • Provide feedback regarding request volume and perceived issues
  • Monitors incoming requests received through various means
  • General office duties

Qualities that the candidate for this position should include:

  • Fast learner
  • Dependable
  • Quick worker
  • Team player
  • Positive attitude
  • Someone who strives to do more

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

Health Information Specialist I-Entry Level-6980

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights:

  • Full-Time Mon-Fri 8am-4:30pm CST
  • Comfortable working in a high-volume production environment.
  • Documenting information in multiple platforms using two computer monitors.
  • Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

 You will:

  • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
  • Maintain confidentiality and security with all privileged information.
  • Maintain working knowledge of Company and facility software.
  • Adhere to the Company’s and Customer facilities Code of Conduct and policies.
  • Inform manager of work, site difficulties, and/or fluctuating volumes.
  • Assist with additional work duties or responsibilities as evident or required.
  • Consistent application of medical privacy regulations to guard against unauthorized disclosure.
  • Responsible for managing patient health records.
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
  • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
  • Ensures medical records are assembled in standard order and are accurate and complete.
  • Creates digital images of paperwork to be stored in the electronic medical record.
  • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
  • Answering of inbound/outbound calls.
  • May assist with patient walk-ins.
  • May assist with administrative duties such as handling faxes, opening mail, and data entry.
  • Must meet productivity expectations as outlined at specific site.
  • May schedules pick-ups.
  • Other duties as assigned.

What you will bring to the table:

  • High School Diploma or GED.
  • Ability to commute between locations as needed.
  • Able to work overtime during peak seasons when required.
  • Basic computer proficiency.
  • Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
  • Professional verbal and written communication skills in the English language.
  • Detail and quality oriented as it relates to accurate and compliant information for medical records.
  • Strong data entry skills.
  • Must be able to work with minimum supervision responding to changing priorities and role needs.
  • Ability to organize and manage multiple tasks.
  • Able to respond to requests in a fast-paced environment.

Bonus points if:

  • Experience in a healthcare environment.
  • Previous production/metric-based work experience.
  • In-person customer service experience.
  • Ability to build relationships with on-site clients and customers.
  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. 

The estimated base pay range per hour for this role is:

$15—$15 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement hereKnow Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy.