Epic Patient Experience Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
  • Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING: 

  • Bonus Incentives 
  • Paid Certifications 
  • Tuition Reimbursement 
  • Comprehensive Benefits 
  • Career Advancement 
  • This position pays between $83,200 – $159,450 based on experience and tenure in the role

*Must have a current Epic Certification in MyChart, RTE, Welcome, Cadence, or Prelude*

In general, this Epic-certified position will be responsible for the following:

  • Developing and implementing long-term best practice Epic strategy across both operations and IT
  • Ensuring all parties involved understand the significance and impact of upcoming changes 
  • Assisting in educating operational leadership in process improvement and Epic best practices
  • Consistent updates on Epic release updates and implementation as it relates to patient experience
  • Responsible for build and operational readiness directly related to patient self-service metrics
  • Work with Revenue Cycle leaders on reporting, patient self-service functionality, and workflow design
  • Help to increase patient interaction and revenue through standardizing workflows and process improvement
  • Serve as the lead for Epic issues identified and new change requests
  • Produces and reviews decision documents, SBARDs, other documents needed to support build work
  • Runs client meetings and monitors client happiness

As part of the team this position will have responsibility for some or all the following specific areas:

  • Increasing patient online experience
  • Patient self-scheduling accuracy and usage
  • Patient self-registration accuracy
  • Increasing patient outreach
  • Decreasing referral leakage
  • Registration accuracy
  • Scheduling accuracy
  • Authorization capture
  • Overall productivity improvement

Performance Monitoring/Improvement/Innovation:

  • Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality
  • Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects
  • Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met
  • Advises operational leaders on Epic best practices and adheres to system guidelines
  • Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
  • Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
  • Performs account level reviews and audits to ensure optimal system performance
  • Produces high-quality materials for internal and external use

System Build and Support: 

  • Analyze current system build and document needed system changes for best practices
  • Performs system build as determined by IT change control process
  • Participates in Integrated and User Acceptance Testing as dictated by IT change control
  • Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary

Education: 

  • Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
  • Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
  • Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
  • Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations

New Business Support:

  • Participates in assessments to identify opportunities for client improvement
  • Supports sales team in advising new clients and answering inquiries about system functionality
  • Develops materials to support sales, including marketing materials
  • Identifies new opportunities for client engagements

What Will Make You Successful:

  • Strong self-scheduling and registration background
  • Strong implementation background
  • Working knowledge with other revenue cycle focused Epic applications
  • Working understanding of interface and interface messages
  • 4 year/ Bachelors Degree preferred or equivalent experience
  • Must have Epic Administrator Certification in either MyChart, RTE, Cadence, or Prelude module
  • 3+ years of Epic build experience in Epic working with patient self service modules
  • While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically.  For this reason, the specialist should be available to travel up to 25%
  • Strong working knowledge of the hospital and/or ambulatory revenue cycle operations

Physicians – Accounts Receivable Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
  • Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

­­­­ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement
  • This position pays between $15.75 – $18.15/hr based on experience

Accounts Receivable Specialist is responsible for following up directly with commercial, governmental, and other payers to resolve claim payment issues, to secure appropriate and timely reimbursement and response. Identifies and analyzes denials, payment variances, and no response claims and acts to resolve claims/accounts, including drafting and submitting technical and clinical appeals. Provides support for all denial, no response, and audit activities.

Essential Job duties:

  • Examines denied and other non-paid claims to determine the reason for discrepancies.
  • Communicates directly with payers to follow up on outstanding claims, files technical and clinical appeals, resolves payment variances, and ensures timely and accurate reimbursement.
  • Ability to identify specific reasons for underpayments, denials, and cause of payment delay. Works with management to identify, trend, and address root causes of issues in the A/R.
  • Maintains a thorough understanding of federal and state regulations, as well as payer specific requirements and takes appropriate action accordingly.
  • Documents all activity accurately including contact names, addresses, phone numbers, and other pertinent information in the client’s host system and/or appropriate tracking system.
  • Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management.
  • Needs to be a strong problem solver and critical thinker to resolve accounts.

Expected Knowledge, Skills and Abilities:

  • Must demonstrate basic computer knowledge and demonstrate proficiency in Microsoft Excel.
  • Excellent Verbal skills.
  • Problem solving skills, the ability to look at accounts and determine a plan of action for collection.
  • Critical thinking skills, the ability to comprehend tools provided for securing payment, and apply them to differing accounts to result in payment.
  • Adaptability to changing procedures and growing environment.
  • Meet quality and productivity standards within timelines set forth in policies.
  • Meet required attendance policies.

Preferred Knowledge, Skills, and Abilities:

  • 2 or 4-year college degree.
  • 1 or more years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing preferred.
  • Knowledge of claims review and analysis.
  • Working knowledge of revenue cycle.
  • Experience working the DDE Medicare system and using payer websites to investigate claim statuses.
  • Working knowledge of medical terminology and/or insurance claim terminology.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
  • Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
  • Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Knowledge and Training Specialist

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

**Must reside in Colorado, Florida, Georgia, North Carolina, or Ohio for consideration**

About the Role

As a Knowledge and Training Specialist in our Member Care Department, you will play a key role in designing and delivering comprehensive training programs and managing knowledge resources that empower both frontline team members and operational leaders. You’ll develop structured learning for new hires, experienced agents, and front-line leadership, ensuring each team member gains the skills and confidence needed to deliver exceptional member experiences. In addition to facilitating engaging training sessions, you’ll own and optimize our knowledge management system to ensure information remains accurate, accessible, and aligned with evolving business needs.

What You’ll Do

  • Develop, update, and maintain the knowledge management system, ensuring content is accurate, accessible, and up to date
  • Collaborate cross-functionally to capture and document best practices, policies, and procedures
  • Design and refine training materials including guides, presentations, videos, and e-learning modules for onboarding and continuous learning
  • Facilitate training sessions for new hires and existing employees to promote consistency and service excellence
  • Gather and evaluate feedback to improve training effectiveness and knowledge resources
  • Measure the impact of training programs and materials, continuously iterating to enhance effectiveness
  • Partner with subject matter experts to ensure content aligns with company goals, compliance needs, and industry standards
  • Stay current on learning trends and tools, incorporating innovative approaches into training and knowledge delivery

What You’ll Bring

  • 3+ years of experience in knowledge management, training, or instructional design, ideally within a contact center or customer service environment
  • Bachelor’s degree or equivalent relevant experience
  • Strong writing skills with the ability to develop clear, engaging, and user-friendly training materials
  • Effective communication and presentation skills; comfortable delivering training both virtually and in person
  • Familiarity with knowledge management platforms, learning management systems (LMS), and documentation tools
  • Strong organizational and time management skills with the ability to handle multiple projects simultaneously
  • Collaborative mindset with the ability to work across teams and functions
  • A proactive, problem-solving approach to improving training and knowledge-sharing
  • Understanding of instructional design principles and adult learning methodologies
  • Experience in the health insurance industry is a plus
  • Experience with platforms like Sana, Confluence, and Genesys is a plus

What You’ll Get

  • Competitive hourly rate, company equity, and ample opportunities for growth
  • Comprehensive Medical, Dental, and Vision benefits 
  • A 401k retirement plan 
  • Paid vacation and company holidays 
  • IT equipment, including laptop and monitors
  • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S. 

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Physicians – Accounts Receivable Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
  • Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

­­­­ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement
  • This position pays between $15.75 – $18.15/hr based on experience

Accounts Receivable Specialist is responsible for following up directly with commercial, governmental, and other payers to resolve claim payment issues, to secure appropriate and timely reimbursement and response. Identifies and analyzes denials, payment variances, and no response claims and acts to resolve claims/accounts, including drafting and submitting technical and clinical appeals. Provides support for all denial, no response, and audit activities.

Essential Job duties:

  • Examines denied and other non-paid claims to determine the reason for discrepancies.
  • Communicates directly with payers to follow up on outstanding claims, files technical and clinical appeals, resolves payment variances, and ensures timely and accurate reimbursement.
  • Ability to identify specific reasons for underpayments, denials, and cause of payment delay. Works with management to identify, trend, and address root causes of issues in the A/R.
  • Maintains a thorough understanding of federal and state regulations, as well as payer specific requirements and takes appropriate action accordingly.
  • Documents all activity accurately including contact names, addresses, phone numbers, and other pertinent information in the client’s host system and/or appropriate tracking system.
  • Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management.
  • Needs to be a strong problem solver and critical thinker to resolve accounts.

Expected Knowledge, Skills and Abilities:

  • Must demonstrate basic computer knowledge and demonstrate proficiency in Microsoft Excel.
  • Excellent Verbal skills.
  • Problem solving skills, the ability to look at accounts and determine a plan of action for collection.
  • Critical thinking skills, the ability to comprehend tools provided for securing payment, and apply them to differing accounts to result in payment.
  • Adaptability to changing procedures and growing environment.
  • Meet quality and productivity standards within timelines set forth in policies.
  • Meet required attendance policies.

Preferred Knowledge, Skills, and Abilities:

  • 2 or 4-year college degree.
  • 1 or more years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing preferred.
  • Knowledge of claims review and analysis.
  • Working knowledge of revenue cycle.
  • Experience working the DDE Medicare system and using payer websites to investigate claim statuses.
  • Working knowledge of medical terminology and/or insurance claim terminology.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
  • Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
  • Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Ad Operations Specialist

Who We Are

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.

What the Role Is

Babylist is seeking an Ad Operations Specialist to manage direct media campaigns across a suite of advertising products, and oversee the CRM system. You are excited about rolling up your sleeves to directly manage campaigns and dig into the data behind them. Ultimate success in this role is running high-performing campaigns, efficiently managing tasks, and pulling accurate and detailed reporting. You will collaborate primarily with the Partnerships Team, while working cross-functionally with Design, Growth Marketing, Content/Editorial, and Finance/Accounting. This role will report to the Head of Revenue Operations.

Who You Are

  • 3–5 years of hands-on experience in ad operations and inventory management within a ad tech industry, ideally with proof of your impact to growing or maintaining revenue 
  • You’ve managed inventory with a wide range of ad products, including social media, email,content, video, etc
  • You have expertise in Boostr, which is required for this role
  • You bring strong analytical skills and hands-on experience with analytics and ad ops tools, along with familiarity in NetSuite, Google Analytics, Microsoft Excel, Sigma, Looker, and Indicative
  • You’re comfortable with pulling and consolidating reporting from multiple data sources
  • You efficiently manage tasks with a focus on clear communication to stakeholders on timing and potential solutions
  • You’re comfortable working in an agile environment while we work to grow Partnerships revenue
  • You’re passionate about putting parents first and hungry to better serve them and their families in this new life stage

How You Will Make An Impact

  • Take ownership of monthly campaign reporting and benchmark updates, providing accurate insights that help Babylist teams understand inventory performance across categories and partners
  • This person will ensure that Babylist digital media campaigns are served accurately and efficiently across multiple ad products
  • Own the relationship with, and operation of, Boostr as a CRM and BI tool, including servicing internal support tickets and inventory management.
  • Maintain thorough documentation of ad operations processes and clearly communicate expectations cross-functionally
  • Be a source for the Partnership’s teams’ data pulling and reporting needs related to partner facing reporting
  • Serve as the Ad Operations partner for Accounting, providing monthly reporting for revenue recognition and month end close

Why You Will Love Working At Babylist

  • We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
  • We build products that have a positive impact on millions of people’s lives
  • We work at a sustainable pace which means work/life balance is a real thing here
  • We believe technology and data can solve hard problems 
  • We believe in exceptional management 
  • We offer competitive pay and meaningful opportunities for career advancement
  • We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
  • We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $76,360.00- $114,540.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

SMS Consent: As part of our hiring process, Babylist may offer the option to receive text message updates about your application and interview scheduling. You will have the opportunity to opt in or out of SMS communications later in the application process. Choosing not to receive SMS messages will not affect your application status, and communication will continue via email or phone. Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. To view our Privacy Policy, please visit https://www.babylist.com/privacy.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.